3203 comments found.
Hi, when will you update the WP Bakery plugin? The latest Theme version is still running 6.6.0 and WP Bakery is currently at version 6.6.7. Please update soon since this can cause problems for your clients!
Hello,
You can get the latest version of the WPBakery plugin via your Dashboard -> Appearance -> Install plugins -> WPBakery -> update.
Kind Regards
Hi,
Just to let you know; some of your demos look broken.
Kind regards
Hello,
Thank you very much for contacting us.
Would you be so kind and send us some links or screenshots so we can see the problem. Currently, we don’t see anything wrong with our demo.
Kind Regards
Hi,
Sure. I haven’t checked all the demos but Lighting and Construction ones looked broken to me. By the way I have already cleared the cache and did a hard reload.
https://paste.pics/DSFA7I hope it helps.
Kind regards Josh
Hello,
Could you please try to clear your browser cache and also test how it works in a different browser or incognito tab?
Kind Regards
I had already done that but without doing anything else, somehow it is working now. You may have fixed it, or if it was about me, I apologize for the confusion.
Thanks 
No problem, we appreciate your feedback anyway
Hello there. After the latest wordpress version update I had a code error at the top of my website. When I look at the code details, it seems that there is something related to Login. How can I fix this error?
Example screenshot: https://www.hizliresim.com/blj0lx8 My site: mosaic-lamps.com
Hello,
Please, disable all external plugins temporarily, switch to the parent theme and send us your admin access using the contact form on our profile page so we can help you.
Kind Regards
Pre-purchase question. Is there option for single product only? I have one product to sell at this moment and looking something similar to one page web.
if you have a demo for it, please include in the reply. Thank you
Hello,
Yes, you can build a landing page showcasing your single product features with an option to buy it. Here is an example https://demo.xtemos.com/basel/home-landing/
kind Regards
Thank you
You are welcome! Let me know if you have any further questions.
Question before buying. Can your smart product filter generate human-readable links? I mean links of this kind /filter/color-green/size-52/ and not this /filter/?color=green&size=52
Hello,
Thank you for contacting us.
There is no such ability in our theme and WooCommerce by default. Moreover, this functionality is a part of the WooCommerce plugin so our theme doesn’t influence it.
Kind Regards
I have a small featured suggestion. Is it possible to add wide and full width content blocks support on page’s and posts template? For those who want to try to build a site without pagebuilder? https://developer.wordpress.org/block-editor/how-to-guides/themes/theme-support/#wide-alignment
Hello,
Thank you for contacting us. We will consider this feature request for our future updates.
Kind Regards
Hi,
I have realised that when I try to modify the quantity of selected productos in “cart” page, it doesn’t work properly.
Do you have any idea about why is this happening?
Thanks in advance, INA
Hi,
Could you please send us a link to your website where we can see this issue?
Kind Regards
Yes of course, this is the URL https://vinosconsolera.com/
I hope you could tell me something cause it is very strange.
Thanks again
Hello,
Could you please disable all plugins that are not related to our theme and provide us your admin access so we can check it? You can send us the information using the contact form on our profile page.
Thank you in advance
Done!
Please check the email related to the contact form on our profile page.
Thanks a lot!
Hello,
Could you please check how it works with some default WordPress themes like TwentyTwenty or WooCommerce Storefront to understand is it our theme issue or not?
Regards
Hi,
I just did the test you comment and the same thing continues to happen with other themes.
Do you have any idea what the problem may be?
Thanks
It means that the problem is not caused by WoodMart. Sorry, but we don’t know how to fix it. Probably, there is something wrong with WooCommerce or your server configuration.
Kind Regards
Allright, thanks anyway!!
Hi team,
I found the bottom navigation menu from the theme, but is only allow 3 Custom Button, is there a way I can get the 4th Custom Button? https://snipboard.io/aFm2NS.jpgHello,
Thank you for contacting us.
Currently, only 3 custom buttons are supported. More buttons can be added with additional code customization only.
Kind Regards
Hi team,
2 question here that I need your help.
1. How can i move the “Back to top” icon on the mobile version as Im going to implement a sticky menu at the bottom of mobile page. https://snipboard.io/fO1HAV.jpg2. I tried to look for many plugins for the sticky button menu for mobile like you see on the screenshot (orange color), i would like to know if the theme is able to setup such stick menu button for mobile page with different color and icon for each button?
Those plugin i found is only ONE color for the entire sticky button.
Hi,
Please, create a topic on our support forum and provide us all the necessary details about the request with some screenshots and including your admin access so we can help you https://xtemos.com/forums/forum/basel-premium-template/
Regards
Heya! I have set up the wishlist as per your docs – and in theme options I have set to Guests CAN use wishlist. Items are added to wishlist fine, but when they go to wishlist (because its now part of the my account) it shows as EMPTY. Can we have wishlists for guests or not? If not, how can i hide the wish list in header from logged out users.
Hi,
Could you please send us a link to your website where we can see this issue?
Kind Regards
Sure thing mate, long time no speak x https://stepaheadshoes.com.au/
Yes, we are glad to know that our favorite website based on Basel is still maintained and looks awesome.
The problem seems to be caused by some kind of cache. The empty wishlist page is cache and always shown to not logged-in customers.
Hmmm must be in WP Engine – Ill let the client know to clear cache in the hosting! Thanks so much Hopefully will be rolling over to Elementor over time!
You are welcome! Feel free to contact us if you have any questions.
Hi, I’ve noticed that you add folder parts to css folder. So I guess for v 5.5 you’ve made some great changes to css. The problem is that your code is full of errors, especially for RTL. Main repeated problem: you’ve forgotten to put auto for all original directions (for instance: right: 5px -> left: 5px; right:auto;) I’ve corrected some in child theme but there are many many of them. Pls review you code. The RTL looks very bad!
Those are missing:
/**correction 5.5.1/ .rtl .basel-hover-alt .btn-add>a.add_to_cart_button:before,.rtl .basel-hover-alt .btn-add>a.added_to_cart:before, .rtl .basel-hover-alt .btn-add>a.product_type_external:before { left: auto; }
.rtl .owl-carousel:hover .owl-nav .owl-next { right: auto; }
.rtl .tabs-layout-accordion .basel-tab-wrapper .basel-accordion-title:after { right: auto; }
.rtl .main-header .right-column { text-align: left;
}
.rtl .basel-products-nav .product-btn.product-prev>a span:before { left: auto; }
.rtl .basel-products-nav .product-btn.product-next>a span:before { right: auto; }
.rtl .basel-back-btn>span:before { left: auto; }
.rtl .basel-back-btn>span:after { right: auto; }
.rtl .basel-products-nav .product-btn.product-prev .wrapper-short { right: auto; }
.rtl .basel-products-nav .product-btn.product-next .wrapper-short { right: auto; }
.rtl .main-nav .menu li { text-align: right; }
.rtl .single-product-content .product-share .share-title { margin-right: auto; }
Hello,
Please, send us your admin access using the contact form on our profile page so we can check what is wrong there.
Kind Regards
After the last update..a white bar appears on my website
Note: my shop is from right to left (still same problem) RTL Please don’t tell me a question from the support team..because my subscription has expired and I don’t have the money to renew
I hope this is not intentional until we renew the subscription Please fix the issue in the version : RTL
Hi,
Could you please send us a link to your website where we can see this issue? Also, make sure that you are running the latest version of the theme.
Kind Regards
I discovered something: When I use the main form (basel)..... the problem disappears But when I use the son form (basel child), the problem comes back I’m sure the latest version of the theme Note: Use the copy from right to left (RTL) This is a screenshot
https://drive.google.com/file/d/1jXF-g71ekYFBwURO_-4t_5gI3Axcr9RH/view?fbclid=IwAR3w3A_Or2wgECsPEDsf0XYyIuKNs12xco-NXPBaTRr7sqbnqh9UCoVrgcoI am now using the main template.. to avoid the problem But as you know, the use of the main form is not good
Hello,
If the problem appears with the child theme only then there is some custom code from the old Basel version that needs to be updated. You need to take those functions from the latest version or remove them completely.
Kind Regards
You need to take those functions from the latest version or remove them completely. !!! but how ? I updated all themes (main and sub)
We don’t know what exactly you (or maybe your developer) customized in the child theme. But the fact it works well when the child theme is turned off. It means that you have an outdated code inside the child theme that was added by you or somebody who customized your website. So to solve this problem now all these customizations should be revised by the developer or removed.
Hello,is there possibility to search pages?
Hello,
Unfortunately, there is no possibility to search for pages in WordPress by default.
Kind Regards
Do you have to suggest a plugin that is compatible?
Sorry, but we don’t have a plugin for this to recommend.
Hello, when I purchased this theme several years ago, there was a very cool feature where Instagram posts/images could display on a product page based off of a specific hashtag. I no longer can find this feature in any of your theme demos, has it been removed? Is it because of Instagram’s API updates, or some other reason?
Thanks!
Hello,
Yes, this feature is deprecated and no longer available. You are right, it is due to Instagram API updates and now photos by hashtags are not publicly accessible.
Kind Regards
How do you rename “Hot” to ex. “Top” ? For the rest, top theme that I love and use!
Forgot to ask 2) can I example add more of these round tags (like “Hot”)?
Hello,
You can translate/rewrite all theme and plugin texts via PO file in WordPress. Here is a video tutorial that should help you translate your website texts with a Loco Translate plugin https://www.youtube.com/watch?v=D3NsDdMzsls&list=PLMw6W4rAaOgKKv0oexGHzpWBg1imvrval&index=3
Please check the video tutorial to see how to save the translation file correctly. You can remove the plugin and translations would remain. Also, translations would remain after each theme update.
As for custom labels, here is a tutorial that should help you https://xtemos.com/docs/woodmart/faq-guides/add-custom-labels/
Best Regards
Hi I am not able to open any option (page, plugin, apperance….etc) in admin panel It shows 403 error. Plz advise
Hi,
Please, create a topic on our support forum and provide us all the necessary details about the request with some screenshots and including your admin access so we can help you https://xtemos.com/forums/forum/basel-premium-template/ If your support is already expired then you need to extend it on ThemeForest first.
Regards
There is no way to set a simple shop title (woocommerce_page_title) instead of the basel_product_categories_nav
Hello,
This function is called right before the categories navigation. Check this screenshot https://gyazo.com/7a42ec7e87147cbe13b1548c699460da If you want, you can disable the categories navigation from Theme Settings.
Kind Regards
I took the burden to send you the right code, can’t you take the burden and disable categories navigation from Theme Settings, you will see that it does non work. There is a problem with the filters attributes, probably with the checkbox that disables/enables categories navigation.
Sorry, you are right. Thank you.
No problem. Let me know if you have any questions.
hi i have big problem and no support? 16/7 pay theme basel…. the theme no work in greece translate
Hi,
Please, create a topic on our support forum and provide us all the necessary details about the request with some screenshots and including your admin access so we can help you https://xtemos.com/forums/forum/basel-premium-template/
Regards
send me my money back ….no support …...
I asked for a replacement of the theme and you did not do it
As we already said, you can request your money back here. We are not intended to keep your money while you are not satisfied https://themeforest.net/refund_requests/new
After running the latest update I my header/menus etc. went vertical.
Hi,
Please, create a topic on our support forum and provide us all the necessary details about the request with some screenshots and including your admin access so we can help you https://xtemos.com/forums/forum/basel-premium-template/ If your support is already expired then you need to extend it on ThemeForest first.
Regards
Dear Custom Service!
I tried to update 5.4.2 to 5.5 bit I received this error message: /chroot/home/vitorlas/vitorlasvilag.hu/html/wp-content/themes/basel/inc/functions.php file 1176 line a E_ERROR Uncaught Error: Class ‘XTS\Config’ not found in /chroot/home/vitorlas/vitorlasvilag.hu/html/wp-content/themes/basel/inc/functions.php:1176 Stack trace: #0 /chroot/home/vitorlas/vitorlasvilag.hu/html/wp-content/themes/basel/inc/settings/typography.php(6): basel_get_config(‘selectors’) #1 /chroot/home/vitorlas/vitorlasvilag.hu/html/wp-content/themes/basel/inc/classes/Theme.php(249): require_once(’/chroot/home/vi…’) #2 /chroot/home/vitorlas/vitorlasvilag.hu/html/wp-content/themes/basel/inc/classes/Theme.php(184): BASEL_Theme->_include_files() #3 /chroot/home/vitorlas/vitorlasvilag.hu/html/wp-content/themes/basel/functions.php(38): BASEL_Theme->__construct() #4 /chroot/home/vitorlas/vitorlasvilag.hu/html/wp-settings.php(528): include(’/chroot/home/vi…’) #5 /chroot/home/vitorlas/vitorlasvilag.hu/html/wp-config.php(43): require_once(’/chroot/home/vi…’) #6 /chroot/home/vitorlas/vitorlasvilag.hu/html/wp-load.php(37): require_once(’/chroot/home/vi…’) #7 /chroot/home/vitorlas/vitorlasvilag.hu/html/wp-admin/admi
Can you help me here, or i have to renew support? Many thanks, best regards! Andras Reti
Hello,
Please, send us your admin and FTP access using the contact form on our profile page so we can check this error https://themeforest.net/user/xtemos
Kind Regards
thank you! great support highly recommend!
You are always welcome!
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