Hi nader-amer! You have an old version of Uncode, and so an old version of the Portfolio Studio You need to update Uncode, delete this page (delete completely, not just insert in the Trash), and import this layout again from the Selective Import when you have the new version of Uncode installed.
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you!  https://support.undsgn.com/hc

ok got the point. I have another question, how can I add the vertical text in homepage used for “Buy Now” link?

Hi nader-amer! Please follow: https://support.undsgn.com/hc/en-us/articles/4403190117649
PS: Please use the dedicated Help Center for support request.

Hi tommy_a, please test now, it should work!

Edit: deactivated old Uncode core and then the purchase code was accepted. Thanks a lot guys.

Thank you too, best

Hello, please, try to switch your child theme off for a while and check if the problem persists: since 2.4.0 we have introduced some changes to the behaviour of the burger menu. If you have made any customisations (especially to the functions contained in the files “partials/menu.php” and “partials/headers.php”) you will probably have to adapt them to the update.

Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc

I found it

Thank you for the confirmation!

Please ignore this, I fixed it

Thank you for the confirmation!

Hi ianpham85! No this is a custom layout from WooCommerce. If you use the custom layout mode it inherits the main checkout layout, maybe you can have something a bit more creative: https://support.undsgn.com/hc/articles/360011206598

I’m already using the “Checkout” content module, but that seems to only allow me to change width, padding, text styles etc. It doesn’t have a tab for the “Order Received” page for further customization.

What about changing the position of the Order Details (as a sidebar for example)? Adding a “Back to shop” link?

Is it possible to customize the Order Received beyond padding/width, and text styles at all?

Hi ianpham85! No sorry, as explained this is a default of WooCommerce, there is not a quick trick we can suggest, in case you need to create your own page via code from the Child Theme.

Hi tovbar! As already explained two months ago when you complained about a minor space between elements in the Reader view ( https://themeforest.net/comments/27067783 ), this is not something up the developers, since it’s the Reader itself that render the page, and it’s not possible act in any way on this. It renders the page based on presets. Here an example taken from Avada (the most popular themes of all times): https://undsgn.d.pr/aN1FMO
So as already explained, this is not something we can help you with. Anyway let’s say that this feature was designed by engineers to make it easier to read text articles and not index pages like the one you sent us.

Hey! Yes I understand it, but it really should not look like that. But I have another solution – in some pages, like homepage, the reader mode does not work at all… maybe because it detects that the content is not suited for reader mode. Maybe it’s possible to make this list he same way, so the reader mode will not work at all. I’m ok if it would not display at all because the content is not suit for this style, but it can’t just display 1 title out of many and without anything else… something is not set properly. I know that there are options to control some code so it will affect reader mode, maybe you should do it in all the features that are not suitable for it.

It’s the Reader that decides when it can run or not, from what I know it’s based on the amount of text, so of course, you can remove the text from this page and try not to run it. Once again we repeat: it’s not Uncode that creates some error so you only see a title, it’s a Reader problem, in fact, also Avada or other sites have the same problem. So please don’t say “something is not set properly”, since we all know that something is not working, but this is happens on Apple’s part.

Hi iqmartins! These are not the demo images from the Demo Contents, these are the images needed by the Wireframes plugin, if you don’t want them you can use an hook to avoid the plugin imports it. Please find more info at the bottom of this page: https://support.undsgn.com/hc/en-us/articles/360001634157
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you!  https://support.undsgn.com/hc

oh, i get it! Thank you!

Hi iqmartins, and thank you for the confirmation!

Hi AlexandraP81! Unfortunately, without a link to your website it’s really not possible to understand what is the problem. Probably you have some cache plugin or some JavaScript error. In case please remove ALL extra plugins to test, and send us the link to give it a check!

After hours of searching, I deleted the media gallery and did it again from scratch and it worked… It will stay a mistery… Thanks for your help !

Hi AlexandraP81, and thank you for the confirmation!

Hi germandleono! We are sorry for the possible problems you are experiencing now, but also from the latest update, nothing has changed in the methodology we work on. In fact, also this update that right away was published several months ago was tested by all our Beta Testers users to grant that it’s bug-free. As all the time when there is a minor issue it was promptly fixed as demonstrated by our rich and detailed Change Log: https://support.undsgn.com/hc/en-us/articles/213454129

Unfortunately we cannot find any ticket open by your account in our Help Center, and so it’s not possible to help you right now.
Icons that are square in Chrome has nothing to do with the latest update, this is a server-side issue as illustrated in this old article of our doc: https://support.undsgn.com/hc/en-us/articles/360001557437

If you run out of license as explained in the link next to the error message you just need to send a private message from the form you find here: https://themeforest.net/user/undsgn

If, instead, you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you!  https://support.undsgn.com/hc

Hi toolchianna! Search by stock is not a native filter of WooCommerce, so we are sorry but we have not tested this functionality, and at the same we don’t have any report in our Help Center. If you like our theme, and you want you can test it your own, and in case if there are major problems we cannot help we can offer a refund for this.

Hi dhale2, and thank you for the interest! We are sorry but you cannot get these scores, but probably you get cannot these results with any of the popular similar themes of Uncode. Btw you can get pretty good metrics on other tools (but Page Speed penalises these kind of “mega” themes), ex: https://gtmetrix.com/reports/undsgn.com/Jl1cSEhb/

Hi! What kind of restricted contents you refer to? Can you please elaborate a bit more your specific needs since there are different restricted contents types.

Like i wanna use it for my blog and want my readers to pay for my articles and use a plugin like the free paid membership pro or restrict content?

Hi KindtrEpreNeur, and sorry for the delay! If these are normal blog articles (not pages created with the Page Builder), these plugins should work as expected. I remember from the past these kinds of plugins have some issues with Page Builders generated content.

Hi jamiec1! This can be activated globally from the Theme Options, or for single page by the Page Options. If you have installed Demo Contents please check in the Page Options at the bottom of the page admin, the option is named “Cursor”, and “Cursor on Links”: https://support.undsgn.com/hc/en-us/articles/214002845
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you!  https://support.undsgn.com/hc

thank you .. that was driving me nuts .

Thank you for the confirmation, just published a new doc here: https://support.undsgn.com/hc/en-us/articles/4406990553361

Hello!
It’s not easy, honestly, to understand what you mean, if you could provide a page URL it would be definitely easier. If your Portfolio item is displayed through Dynamic Content method, you have to edit the Content Block assigned to it. Here is a video tutorial about Dynamic Contents https://www.youtube.com/watch?v=KHD3PmQg9vY&t=1s and here are some info from our docs: https://support.undsgn.com/hc/en-us/articles/360011223818-Dynamic-Options-and-Modules

If you mean something else, though, please provide more info, or, better, contact our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc

Thank you! The Help Center helped me and now is working, thanks a lot!

Hi khuz, and thank you for the confirmation!

Hi riccimar! We are sorry but this is not a service we offer, if needed we can put you in touch with freelancers who use Uncode and can quote you for this service. Please send us a private email using the form here: https://themeforest.net/user/undsgn

Hi Creativity_ns! From here, without access, it’s really not easy to understand what is the problem. The problem is something in the two symmetrical equal height sections. If we recreate the same with our Wireframes there is no problem: https://undsgn.d.pr/4eJNhvN
Our suggestion is to try to recreate these sections. Please note that if you have the same problem with our Wireframes sections the problem can be related to some unclosed tags you have on the page (for example we see you have lot of strong, p and other tags in your contents). In a few words make a copy of the homepage, remove these two sections and replace with the similar Wireframes, as for our video you should have no problems.

Thank you for your help!

Thank you for the confirmation, even if we cannot help too much from here!

Hello, just to clarify, alt attribute is not allowed neither for `a` tag nor for `i` one. You could use a title attribute maybe for `a` tag, but we don’t provide this kind of support and you should edit the original code in the theme with the help of a developer. You have to search the code for occurrences of the `uncode_social_link_rel` filter in order to find all instances where social icons are printed and modify them as you wish. Unfortunately, changes to the original code must be repeated after each update. Best

Thank you very much, you are very kind, thank you.

Thank you for the confirmation!

Hi Axi, and thank you for appreciate Uncode! Not sure to understand but probably you refer to the Portfolio preview elements, you need to open the single Portfolio projects, and modify the Featured Image and Excerpt: https://support.undsgn.com/hc/articles/214002745%20-%20https://support.undsgn.com/hc/articles/213456049
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you!  https://support.undsgn.com/hc

Hi puntoexewld! If you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately (or at least ask for support with an account that bought the theme)! Thank you!  https://support.undsgn.com/hc