26708 comments found.
Hi, I have a question: how to change the “hero image” with e new image for mobile view?
Thanks. Nicola
Hi there,
Thank you for reaching us!
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Thanks.
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Sorry, you are right!
I opened a new ticket.
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Hi! With version 5.8 or 5.8.1 of WP I no longer have access to widgets with WPBakery. Can you help me? Thanks
Hi there,
Thank you for reaching us!
Please check if you’ve updated theme and bundled plugins to the latest version (please see change log).
To update theme and bundled plugins please follow instructions from this article – How To Update The Bridge WordPress Theme And Bundled Plugins. After you update theme all of the bundled plugins with available update should be listed in Appearance > Install Plugins.
In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi The latest version of the theme is installed. Only plugins that I don’t use are not installed:Revolution Slider, Elementor, Envato Market, QI Addons for Elementor, Qode Instagram Widget and Qode Twitter Feed. The problem persists… Can’you help me ?
Hi there,
Please since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you and check this on your end.
Thanks.
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Thanks, it works now. I downloaded the Disable Gutenberg plugin and now I found the old version of the widgets. Thank you and sorry to bother you
Hi,
We are glad that you’ve managed to resolve this in the meantime.
You can always turn to our support team for any theme related questions and you are more than welcome to submit a request at our help center and our support team will be happy to help.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi guys. I am using Bridge 28.3 version. I imported one of the demo and the images and text isn’t responsive. You can check it here – https://womentrepreneurstories.com/ Let us know how can we address this issue? We have updated the theme to the latest version as well.
Thanks
Hi there,
Thank you for reaching us!
At the moment the site is being displayed as in screenshot.
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket to our Help Center and include your website URL, screenshots of images you are referring to, and one of our support agents will check this and assist you.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi. I tried submitting the ticket on your website, however, it doesn’t allow me to submit as support has expired. Is there any way you can help? I’ve not used the theme even once and ever since I purchased it, i’ve been having issues. https://womentrepreneurstories.com/ – Have a look as the imported demo doesn’t fit well with the screen sizes. We need some help to understand if there is any issue with the theme or our settings. What can be done next? I understand support has expired, but i am not asking for technical help.
Hi,
You can always extend support – General Info On Support Expiration.
If you are perhaps referring to the slider at the beginning of the page please note that ‘Globals’ settings in Slider Revolution cannot be imported so the breakpoints on the demo are set differently. Please navigate to Slider Revolution > Globals and set values shown in screenshot.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello, I have a question why the save as a template option is not working, the save button is disable and I can’t save a row as a template can you help me with the solution Thanks in advance!
Hi there,
Thank you for reaching us!
As we do not have enough information in order to help you, we would appreciate if you could please submit a ticket at our Help Center, include URL of your site, and one of our support agents will check this and assist you further. Thank you.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
When will the next discount be for the theme? I am looking to get about 10-20 licenses.
Hi there,
Thank you for reaching us!
We don’t have any active campaigns at the moment. Sorry about that. You can always subscribe to our newsletter to receive notifications about the latest news and discounts.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi, i have bought the theme to use with the Bridge Property theme, number 280. But after implement it i’ve seen that all itens are added via elementor directly so it is harder for my client to update it since he’s gonna have to edit directly the home interface in order to change or add another property and this edition can accidentally change all the site’s layout. There is a way to automate this? That my client could just add the properties and the site shows it automatically at the home or the individual pages?
Hi there,
Thank you for reaching us!
Properties can be added by navigating to Qode Properties > Add New as shown in screenshot.
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
The option to share to Google+ on WooCommerce products within the admin panel on Bridge theme shouldn’t even be available.
Hi there,
Thank you for your feedback. We will forward this to our dev team.
You should know that you can always turn to our support team and you are more than welcome to submit a request at our help center regarding any feature and our support team will gladly help.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
is there a way to deregister a website from phpMyAdmin, or FTP? I tried writing you on your support website but my support expired so i can’t post, let me know if possible, thank you!
Hi there,
Thank you for reaching us!
You can now easily deregister your purchase code via our Help Center by following instructions from this article – Deregister Qode Interactive themes via the Help Center.If you are unsure about the domain, you can enter any url, and in the error message correct url will be written.
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Hi! I need to use this theme on my site, but under another domain. I previously used it on my main domain (it is no more there) and now, when I use my purchase license, it says it is registered under another domain. How can I move the license under my new domain?
Hi there,
Thank you for reaching us!
You can now easily deregister your purchase code via our Help Center by following instructions from this article – Deregister Qode Interactive themes via the Help Center.If you are unsure about the domain, you can enter any url, and in the error message correct url will be written.
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Dear Team!
I purchased the theme, and I get this message in the top of the WP dashboard:
Your copy of the theme has not been activated. Please navigate to Bridge Dashboard where you can input your purchase code and activate your copy of the theme so you can have access to all the theme features, elements & options.
In the Bridge Dashboard everything looks fine:
“You have successfully registered your copy of the theme! Note that if you used your purchase code on one installation, you are required to Deregister in order to use the purchase code on a different installation.”
What could be the problem? Thank you
Hi there,
Thank you for reaching us!
Please check if your Bridge Core plugin is updated to latest version (please see change log). All of the bundled plugins with available update should be located in Appearance > Install Plugins.
You should know that you can always turn to our support team and you are more than welcome to submit a request at our help center and our support team will be happy to help.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi, I thought I posted this already but I can’t find it, so here it goes again:
anchor links are not working on a page, what can I be missing?
Regards, C.
Hi there,
Thank you for reaching us!
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Thanks.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello,
I have a problem showing recaptcha V3 in frontend of my page.
When theme Bridge is activated I don’t see the V3 indicator in the bottom-right of the page.
But when I have inactiveted Bridge, then I see it: https://ibb.co/7pX05Pb
I also try to inactivated all plugins but is only showing it when I inactive Bridge.
Thanks
Hi there,
Thank you for reaching us!
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you since it is a bit hard to tell from here.
Thanks.
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I’m interested in your theme and I’d like to buy it. Can you tell me it is suitable for my theme?
Here is the url :
https://dlbraj.orgThank you
Hi there,
Thanks for writing in! You can for sure achieve lot with our Bridge theme as you do have a lot of options and customization feature that are included within the theme.
You can check our themes documentation here in order to get a better grip on how the theme functions.
If you have any additional questions feel free to ask anytime.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi there, I’ve recently updated the theme and noticed the Info Card section no longer works? Could you please tell me how to fix it?
Hi there,
Thanks for writing in! As it is a bit hard to tell form here we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
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Layer Slider was update 2day ago ,Would you please update that plugin?
Hi there,
Thanks for writing in! Please, we would kindly ask you to submit a request at our help center and our support team will be happy to provide you with the latest version of the plugin, however it will for sure be included in the future update of the theme.
Thanks.
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Hi there, I bought this bridge theme a while ago and developed it according to my needs: https://bridge90.qodeinteractive.com/ I was wondering if its possible to turn this into a website which is not a one pager only. I already finalized the page with anchor links (mywebpage.com/#mylink) in the menu, but want to add a blog and more pages in the future. Is there a simple way to do it? Can I keep the anchor links or would I have to implement normal links like: mywebpage.com/mylink ? Or would I have to change the theme completely? Thanks, Martin
Hi there,
Thanks for writing in! Yes you can add other pages for sure, you can also choose if you wish to include them in your menu, or if you would add a custom link to your page content.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi, i have bought quode_bridge for my site LizetBenavidesdermatologa.com, but i have had a lot of problems with my site, elementor have stoped working with some updates and my site have got very very Lazy in compare to others website, now i think in re building my side from the inicial status and with blank qoude bridge installation but my purchase code its over, when i try to install quode, my blank webside saids “Code is already registered for other domain”.
What can i do?
I stay tuned, thankyou.
Hi there,
We do see that you are using an outdated version of the theme so if you need instructions on how to update the theme and included plugins, you can refer to the following article: How To Update A WordPress Theme And Plugins.
Speaking of deregistration you are more than welcome to send us a mail to our help center providing your purchase code in it and our team will check this on your end.
Thanks.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello , i have a problem with the Slider Revolution where the original background always comes first and later the picture i set in Slider Revolution, see: https://skykeyholding.eu/ , how can i fix this?
Hi there,
Thank you for reaching us!
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Thanks.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
i get the error, Code is already registered for other domain. i want to transfer it to a new site but i’ve totally lost access to the previous site i tested it with.
Hi there,
Please note that that you should have deregistered the theme prior to installing it to a new installation, you can read more about it here.
So in your case now we would kindly ask you to send us a mail providing your purchase code in it and our team will help you with this.
Thanks.
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I deactivated the license to do a test as soon as I reactivated the license it does not reactivate it for me anymore and it remains on hold forever. Why?
Hi there,
Thanks for writing in! Could you please send us a mail providing your purchase code in it and our team will help you with this.
Thanks.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
