We see that you don’t have only Uncode plugins from your screenshot and checking the website code. Anyway, there is something that is injecting some strange characters in the code but from here we cannot help more. Please follow the three steps advices of the previous reply, and if nothing helps and you need our help open a private ticket (note that we are closing our office for today so we cannot reply more until tomorrow here).

ok thank you so much!

Thank you for the confirmation even if we cannot help more from here.

Hi faceben10! Please paste these codes in the Theme Options > CSS or inside your Child Theme:

select option {
    color: initial !important;
}
.wc-notice.woocommerce-error {
    color: #ff3100 !important;
    padding: 18px 0 !important;
}

Thank you! You are the BEST

Hi marktomicki! It’s probably related to some permission issues but without a check, it’s really not possible to understand.
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you!  https://support.undsgn.com/hc

Thanks for the fast reply! I unregistered the theme and registered it again and now it’s working.

Hi marktomicki! Thank you for the confirmation! Anyway, it seems pretty odd, maybe a momentary problem contacting the server. if you have any issue feel free to contact our support!

FYI

I’ve solved the issue by forcing this:

ul.menu-smart li.menu-item > a { white-space: nowrap; }

into this:

ul.menu-smart li.menu-item > a { white-space: break-spaces; }

Hi piesse! Yes, we are aware of this issue that can happen with very long submenu items, and the fix will be part of the upcoming Uncode update! Thank you anyway for the heads up!

Hi widelimit! As notified next to the error message you should write a private message using the form you find on this page, please include your Purchase Code too: https://themeforest.net/user/undsgn

Dear Undsgn team,

I have written private message from my registered mail id. Request you to please revert back urgently.

Thanks in advance

We already replied to you privately, please check your inbox.

Hi en-Ko! Please follow, it seems you need to update the theme (Uncode is at version 2.4.0.3, so it’s not possible you have version 10.0): https://support.undsgn.com/hc/en-us/articles/360011829858

You are absolutely right about the version. I have followed the steps and this fixed all the issues. You are champions, thanks very much!!

Thank you for the confirmation!

Hi Valentinea21! The erro message you have also suggest to you to “Unregister, and register the theme again”. Did you test this? You have Error 23 when there is a possible migration, so you need to register the theme again on this new domain. If after that, the error is not fixed, or you have some other errors feel free to contact privately using the form you find on this page: https://themeforest.net/user/undsgn

Hi mk_berlin! Please find info about how to import Demo Contents here, you can opt to import the whole Uncode demo, or import just this page (if you import only the Shop Beauty demo please take care to import all the products, and Theme Options, more info in the video tutorial and documentation article): https://support.undsgn.com/hc/articles/214001065

Hi chabimc0! if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution (you can renew the support with the same account that bought the theme)! Thank you!  https://support.undsgn.com/hc

You mean that there is not a Portfolio Category Widget? No there is not this module. What I don’t understand is why you have to use the Portfolio if you have to create products since you can also create custom layouts for these and if you don’t need the shop you can use the Catalog: https://undsgn.com/uncode/uncode-woocommerce-theme/

Well, true. Guess it is better to use the Woo. Thanks guys

Hi tomathen! I’m not familiar with the project but it sounds like it, I hope it can be a solution for you.

Hi NatasaCy! We are sorry but we don’t sell Uncode as natively WCAG complaint theme, we’ve had a couple of requests for this and that’s it. If you want you can give it a try and if it doesn’t work as you need we can offer a refund. This way you can give it a test risks free.

Hi museummate! What is the specific error message you have? Please copy and paste the complete error message here, otherwise it’s not possible to understand and help.

Hi Kaguloans! The problem seems to be the logo in WebP format, can you please try a standard image format or use an SVG instead? I’m not sure if you wanted it with this format or it’s your caching plugin that created it since I see several modified codes.
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you!  https://support.undsgn.com/hc

Hi callmealexnow! Please follow this doc and video: https://support.undsgn.com/hc/en-us/articles/213459549 – https://www.youtube.com/watch?v=luCIv-c24GE

Hi apollo-agency, yes as told some Uncode users use Polylang but we officially support only the most famous WPML and Weglot plugins.

Is support available on Saturdays only ?!

Hi apollo-agency! Only on Saturdays? Your reply to the ticket is just from 15 minutes ago… You are assigned to an agent that starts his shift in a few hours, you cannot really expect that every time you write someone replies to you in 10 minutes, this happens most of the time but our declared time it’s up to 2 business days: https://undsgn.d.pr/dkN0z3
Anyway Jordan will be back as soon his start his shift later today.

Hi xrisxal2000, and thank you for appreciate Uncode!
1. Yes, there is a build-in Catalog Mode. To have an enquiry button there are specific plugins.
2. Yes, it compatible and certified: https://support.undsgn.com/hc/en-us/articles/214003905

Hi gowebgomobile! Uncode is based on custom version of WPBakery, it’s a bit different from the original ones, not only in the UI, but also each module is completely custom coded: https://undsgn.com/uncode/frontend-editor/

Hi PlanZbyZola! I’ll show these images to the developers and if they are able to replicate them somehow on our blank installations I’ll let you know.

Hi PlanZbyZola! The possible fix will be part of the next upcoming update (scheduled to be sent to the Beta Testers first days of the next week), ex: https://lopezb.d.pr/JSeaOv

Great, thanks

Hi cha_vitD! Do you refer to the Wireframe? Anyway, please note that possible issue with contact forms not working are not related to the theme. Uncode applies only a few presentational styles to integrate the design, all the functionalities are reverted to the popular Contact Form 7 plugin. In case you can deactivate Uncode and test the shortcode on the default WordPress theme, here you can test if the error persist. In case our suggestion is to left the default theme installed, and show this to your host.
Please find here a detailed documentation: https://support.undsgn.com/hc/en-us/articles/214006365
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you!  https://support.undsgn.com/hc