3203 comments found.
submitted a ticket – #347644 I love the theme .. but the widgets area to edit the footer is blank. I have all the demo data showing. but nothing in the widgets area. confused. didn’t install any plugins other than the ones the theme recommended. what am I missing?
Hello,
Thank you for contacting us. Your topic is under review and will be replied to soon.
Kind Regards
Thanks!!!!
basel/woocommerce/single-product/add-to-cart/variable.php version 3.5.5 is outdated. The newest version is 6.10. How can I update this?
Hello,
In the last WooCommerce update, they bumped versions for some files and that is why this notice appears. You don’t need to worry and simply ignore it since our theme doesn’t have any problems or incompatibility issues with the latest version of the plugin. We will update these files in our next theme release and this message will disappear.
Kind Regards Xtemos
Thank you for this information!
Hi, Does your theme support wordpress multisite and is your theme using 7.3.27 PHP version and does it work with the newest PHP version? Best Regards, Tuomo Nurkkala
Hi,
Thank you for using our theme and contacting us!
Yes, Basel supports multisite and it works with the latest version of the PHP 8+.
Kind Regards
Nice to know! 
I am having problems with sticky social icons where the icons are all off centre where they sit on the background circle. They work perfectly in Basel 5.4.1, but on updating to 5.5.1, not only have they changed shape to round, the icons are off centre. I have tried with all plugins turned off, and nothing helps. Everything is up to date. Is it a know issue? Can I revert to the sticky social icons from version 5.4.1?
Hi,
Could you please send us a link to your website where we can see this issue?
Kind Regards
hi, yes it is patioblackspotremoval.com
Could you please temporarily disable your optimization plugin so we can check our theme styles? Also, make sure that you don’t have any custom CSS written for these icons.
I have now disabled the plugin. There is no additional custom css that affects those icons. Thanks
As we can see, the CSS code is still optimized somehow and we don’t see original files https://gyazo.com/d4bb2bca11a66a4622663369af0fe73e
I can’t see any plugins that would do that. There are some settings turned on in the Basel Theme settings>performance>css. Should they be all off?
No, those settings are not related to this optimization. Maybe, there is some kind of optimization mechanism on your hosting server.
Hi Guys, with the shop filters is there any way to keep it showing when the user hits the page? I mean, so users don’t have to click ‘filters’ every time to see the filters, it just shows automatically? Thanks
Ignore me, I found the setting.
Sizin temanızı beğenerek kullanıyorum yalnız http://ydesign.lorenzi.com.tr/ Web sayfasına girebilir misiniz güncelleme sonrası tema içerisinde yer alan sosyal medya iconları bozuldu. Nasıl çözebiliriz?
Hi,
Thank you for contacting us.
Please, describe to us your problems in a bit more details. Attach some screenshots and provide us with a list of steps on how to reproduce them on your website.
Thank you in advance.
Do you have plans for theme update?
Hello,
Currently, we don’t have plans to add more features or demo versions for our Basel theme. But we will always keep it stable and release an update with fixes and compatibility improvements in the future.
Kind Regards
Ok, well, but the included plugin “WPBakery Page Builder” needs an update. (last v. 6.5.0. >> v. 6.8.0.) It would be great to be able to update it, thanks.
Just go to Appearance -> Install plugins and click on the Update button. You will get the latest version of the plugin.
Oooh sorry my apologies, i forget this tool. Very well, that’s all right!!
You are welcome! Feel free to contact us if you have any further questions.
How can I translate the cart button popup (“continue to shopping” and “view cart”) that appares after click “add to cart”? I have already added the Italian translation package with loco translate
Hi,
Please, create a topic on our support forum and provide us all the necessary details about the request with some screenshots and including your admin access so we can help you https://xtemos.com/forums/forum/basel-premium-template/
Regards
Hi, how its’ possible to translate text and change Custom button URL of MOBILE BOTTOM NAVBAR for the second language of the site?
Hello,
Yes, you should be able to do this with String translations manager if you are using the WPML plugin for translations. If you have any problems with that, please, send us your admin access so we can check what is wrong. Use the contact form on our profile page here https://themeforest.net/user/xtemos
Kind Regards
unfortunately wpml string translation does not find the strings, I wrote to vs. support through the form, thanks
Please, send us your admin access so we can check. Use the contact form on our profile page here https://themeforest.net/user/xtemos
Try to open this page https://monosnap.com/file/cS4wQZmwxbwDp2j3rwSGdM2FiELTsf And then find missed strings and add them to the list as per screenshot https://monosnap.com/file/Mv5A56OmXu1ihSFkBeZnlMnkG3Ejkt
It works perfectly. You are great!!!
You are welcome! Feel free to contact us if you have any further questions.
I just bought this theme and is not working, no valid plugin found and installation failed
Hi,
Please, create a topic on our support forum and provide us all the necessary details about the request with some screenshots and including your admin access so we can help you https://xtemos.com/forums/forum/basel-premium-template/
Regards
We’re planning to update WooCommerce to last version and we want to ask you if it works correctly with last version of Basel. Otherwise, we want to ask you if you think to release an update of Basel during next weeks. Thanks!
Hello,
Currently, we don’t have plans to release any updates for our themes during the next week.
Kind Regards
I was asking about not only one week, but next weeks (December or January) Furthermore you didn’t answer about WC compatibility.
It is always compatible with the latest versions of WooCommerce and WordPress. Probably, we will release the next update in a month or two.
Now it is clear. Thanks
You are welcome! Feel free to contact us if you have any further questions.
Some news about the updates? We’re waiting for you to update all our web site
We don’t have plans for updates for the nearest future. Currently, the theme is stable and doesn’t have any critical issues that need to be updated. It is also compatible with all required plugins and the latest WordPress version.
WooCommerce ok, thanks for answering us. Does it work on Wordpress 5.9?
Sure, it works with WordPress as well. We didn’t get any issues reports yet.
Hi, pls suddenly owl carousel in some product work in some other products dont work, pls what could be? the half products images woking and the other half not
i get a “underfined” label
pls check https://tinyurl.com/29579yeaI would realy appreciate it if you know what it is
ITS NOT PLUGIN, ITS NOT WP Version, it fixed only when i CHANGE THE THEME for test
Pls help Thanks
Hello,
We just tested your website and it works correctly without any problems https://gyazo.com/4cbad1486d61f4721bbb5e95ef03f754
Kind Regards
HI, it works because i have disable “Additional variations images”, and the images showing up but the variation images are not working pls see video to understand
https://www.awesomescreenshot.com/video/6462993?key=e585341422a1cb815be43af2954fa108Thanks
Please, reproduce the problem on your website so we can see it.
Thank you
Hello,
Could you please disable all plugins that are not related to our theme and provide us your admin access so we can check it? Use the contact form on our profile page here https://themeforest.net/user/xtemos
Thank you in advance
Hi guys, I have done this already It’s not plugin related issue
I will send creds
We didn’t get any emails from you yet.
Hi, we sent it in your profile email pls let us know when you resolve the issue thanks
Please, disable all external plugins first and switch to the parent theme. Also, send us a direct link where we can see the problem.
I have already do all these. I send you creds and u have take a full backup. The issue is with the theme Pls login to check Thanks
As we can see, they are still turned on. Please, disable them now so we can test.
The site is live, i cannot do that now, i told you that we have disavle all plugins and the issue perists, if you want to chwck something pls you have creds to enter. Thanks
In this case, you need to create a staging development copy of your website. There, you will be able to do such kind of experiments without any harm to your production website.
Kind Regards
Hello,
Could you please disable all plugins that are not related to our theme and provide us your admin access so we can check it? Use the contact form on our profile page here https://themeforest.net/user/xtemos
Thank you in advance
Hi, Where is the contact form in your profile, can’t finding. Can you share screenshot where it is exactly? Thanks
Here is a screenshot of the form https://monosnap.com/file/ltAHcZTMRc17PEwJYjzGaRItITCApo
Thanks, I have sent. Please review.
We have answered your email and waiting for your reply.
Sorry, but we didn’t send you this message. We just asked you to disable all external plugins https://gyazo.com/6d0e4bb68a7d2ce895d28489fcf764ca
If i disable all external plugin lot of functionalities of site will not work.
We just ask you to disable them temporarily to see if they cause your problem or not.
Hi,
I would like to change the mobile menu breaking point to 1367px. So when it’s 1366×768px resolution used it should show the mobile menu.
I tried this but it didn’t work:
@media (max-width: 1367px) .right-column .mobile-nav-icon { display: inline-block; }
(I also tried adding !important, but still…)
Can you please tell me how to do this? Thank you.
Hello,
Sorry, but there is no such option in our theme. It might be possible with additional code customization only but it is out of our theme support scope.
Kind Regards
Hello,
after your CSS changes in 5.5.0 some of the CSS from my child theme stlyes.css seems to be overwritten, e.g. by basel/css/parts/woo-categories-general.min.css?ver=5.5.1 …
Is there something wrong with the order of the CSS files, like: shouldn’t the child styles.css come after the basics styles so the child styles don’t get overwritten?
Is there a simple solution or do I have to revisit all my CSS and check if it is still applied (= not an option) 
?
Hi,
Could you please send us a link to your website where we can see this issue?
Kind Regards
Hi, sorry but it’s not visible any more, I can’t leave the website live like that with broken CSS. To replicate the issue you can for example try to edit .cat-design-default .hover-mask in the child style.css..
We just tested this and it works well on our side. Please, add the code on your website temporarily and send us your admin access so we can check what is wrong. Use the contact form on our profile page here https://themeforest.net/user/xtemos
Ok good to hear that it’s not a general problem, we should be able to figure it out then. I will get back to you with a staging version of the website to look at the issue … thank you!
Hei. I have a version 3.1.4 on a client’s site. After updating php some Visual Composer functions stopped working. Updating VC and some theme’s functions stop working. I’m thinking about updating the theme completely. The question is: what’s the probability it will ruin everything?
Hi,
Please, create a topic on our support forum and provide us all the necessary details about the request with some screenshots and including your admin access so we can help you https://xtemos.com/forums/forum/basel-premium-template/ If your support is already expired then you need to extend it on ThemeForest first.
Regards
Hi,
I have a row with 4 columns on desktop. I want to show the row with 2 columns for mobile. Right now it’s showing 1 column on mobile. How can I do that?
Thank you.
Nevermind, I solved it.
Actually I would like to show the PROJECTS 2 column on mobile too. How can I do that?
Thank you.
Hi,
Please, create a topic on our support forum and provide us all the necessary details about the request with some screenshots and including your admin access so we can help you https://xtemos.com/forums/forum/basel-premium-template/ If your support is already expired then you need to extend it on ThemeForest first.
Regards
Is it possible to have header overlapping with a single image or a slider?
Hi,
Please, create a topic on our support forum and provide us all the necessary details about the request with some screenshots and including your admin access so we can help you https://xtemos.com/forums/forum/basel-premium-template/ If your support is already expired then you need to extend it on ThemeForest first.
Regards
Hi, i’m using a third plugin that make me able to show a massive discount of a specific category and on specific range of time/date. By the way when i set all this parameters, the final price gonna set properly on frontend, but your theme apply automaticly a badge on thumbnail that display the wrong % of discount, And i don’t know how to fix that. Someone can help me?
Hi,
Please, create a topic on our support forum and provide us all the necessary details about the request with some screenshots and including your admin access so we can help you https://xtemos.com/forums/forum/basel-premium-template/ If your support is already expired then you need to extend it on ThemeForest first.
Regards
Hi, Instagram stopped showing up today and shows this message: https://ibb.co/GxhpHZD. If I try to reconnect to Instagram API, it shows this message: https://ibb.co/ysZ3fDd. If I click Okey, it shows this: https://ibb.co/K79dyhC. Do you know, why this could be? Thank you. Kind regards Radim
Hello,
There is a problem with the API application on our side. Facebook blocked our WoodMart Instagram APP and by doing that your Instagram connection is not available. We have already contacted Facebook on this matter and waiting for their response. We hope to resolve this problem in the next days. Sorry for the inconvenience.
Kind Regards
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