3196 comments found.
How can I translate the cart button popup (“continue to shopping” and “view cart”) that appares after click “add to cart”? I have already added the Italian translation package with loco translate
Hi,
Please, create a topic on our support forum and provide us all the necessary details about the request with some screenshots and including your admin access so we can help you https://xtemos.com/forums/forum/basel-premium-template/
Regards
Hi, how its’ possible to translate text and change Custom button URL of MOBILE BOTTOM NAVBAR for the second language of the site?
Hello,
Yes, you should be able to do this with String translations manager if you are using the WPML plugin for translations. If you have any problems with that, please, send us your admin access so we can check what is wrong. Use the contact form on our profile page here https://themeforest.net/user/xtemos
Kind Regards
unfortunately wpml string translation does not find the strings, I wrote to vs. support through the form, thanks
Please, send us your admin access so we can check. Use the contact form on our profile page here https://themeforest.net/user/xtemos
Try to open this page https://monosnap.com/file/cS4wQZmwxbwDp2j3rwSGdM2FiELTsf And then find missed strings and add them to the list as per screenshot https://monosnap.com/file/Mv5A56OmXu1ihSFkBeZnlMnkG3Ejkt
It works perfectly. You are great!!!
You are welcome! Feel free to contact us if you have any further questions.
I just bought this theme and is not working, no valid plugin found and installation failed
Hi,
Please, create a topic on our support forum and provide us all the necessary details about the request with some screenshots and including your admin access so we can help you https://xtemos.com/forums/forum/basel-premium-template/
Regards
We’re planning to update WooCommerce to last version and we want to ask you if it works correctly with last version of Basel. Otherwise, we want to ask you if you think to release an update of Basel during next weeks. Thanks!
Hello,
Currently, we don’t have plans to release any updates for our themes during the next week.
Kind Regards
I was asking about not only one week, but next weeks (December or January) Furthermore you didn’t answer about WC compatibility.
It is always compatible with the latest versions of WooCommerce and WordPress. Probably, we will release the next update in a month or two.
Now it is clear. Thanks
You are welcome! Feel free to contact us if you have any further questions.
Some news about the updates? We’re waiting for you to update all our web site
We don’t have plans for updates for the nearest future. Currently, the theme is stable and doesn’t have any critical issues that need to be updated. It is also compatible with all required plugins and the latest WordPress version.
WooCommerce ok, thanks for answering us. Does it work on Wordpress 5.9?
Sure, it works with WordPress as well. We didn’t get any issues reports yet.
Hi, pls suddenly owl carousel in some product work in some other products dont work, pls what could be? the half products images woking and the other half not
i get a “underfined” label
pls check https://tinyurl.com/29579yeaI would realy appreciate it if you know what it is
ITS NOT PLUGIN, ITS NOT WP Version, it fixed only when i CHANGE THE THEME for test
Pls help Thanks
Hello,
We just tested your website and it works correctly without any problems https://gyazo.com/4cbad1486d61f4721bbb5e95ef03f754
Kind Regards
HI, it works because i have disable “Additional variations images”, and the images showing up but the variation images are not working pls see video to understand
https://www.awesomescreenshot.com/video/6462993?key=e585341422a1cb815be43af2954fa108Thanks
Please, reproduce the problem on your website so we can see it.
Thank you
Hello,
Could you please disable all plugins that are not related to our theme and provide us your admin access so we can check it? Use the contact form on our profile page here https://themeforest.net/user/xtemos
Thank you in advance
Hi guys, I have done this already It’s not plugin related issue
I will send creds
We didn’t get any emails from you yet.
Hi, we sent it in your profile email pls let us know when you resolve the issue thanks
Please, disable all external plugins first and switch to the parent theme. Also, send us a direct link where we can see the problem.
I have already do all these. I send you creds and u have take a full backup. The issue is with the theme Pls login to check Thanks
As we can see, they are still turned on. Please, disable them now so we can test.
The site is live, i cannot do that now, i told you that we have disavle all plugins and the issue perists, if you want to chwck something pls you have creds to enter. Thanks
In this case, you need to create a staging development copy of your website. There, you will be able to do such kind of experiments without any harm to your production website.
Kind Regards
Hello,
Could you please disable all plugins that are not related to our theme and provide us your admin access so we can check it? Use the contact form on our profile page here https://themeforest.net/user/xtemos
Thank you in advance
Hi, Where is the contact form in your profile, can’t finding. Can you share screenshot where it is exactly? Thanks
Here is a screenshot of the form https://monosnap.com/file/ltAHcZTMRc17PEwJYjzGaRItITCApo
Thanks, I have sent. Please review.
We have answered your email and waiting for your reply.
Sorry, but we didn’t send you this message. We just asked you to disable all external plugins https://gyazo.com/6d0e4bb68a7d2ce895d28489fcf764ca
If i disable all external plugin lot of functionalities of site will not work.
We just ask you to disable them temporarily to see if they cause your problem or not.
Hi,
I would like to change the mobile menu breaking point to 1367px. So when it’s 1366×768px resolution used it should show the mobile menu.
I tried this but it didn’t work:
@media (max-width: 1367px) .right-column .mobile-nav-icon { display: inline-block; }
(I also tried adding !important, but still…)
Can you please tell me how to do this? Thank you.
Hello,
Sorry, but there is no such option in our theme. It might be possible with additional code customization only but it is out of our theme support scope.
Kind Regards
Hello,
after your CSS changes in 5.5.0 some of the CSS from my child theme stlyes.css seems to be overwritten, e.g. by basel/css/parts/woo-categories-general.min.css?ver=5.5.1 …
Is there something wrong with the order of the CSS files, like: shouldn’t the child styles.css come after the basics styles so the child styles don’t get overwritten?
Is there a simple solution or do I have to revisit all my CSS and check if it is still applied (= not an option) 
?
Hi,
Could you please send us a link to your website where we can see this issue?
Kind Regards
Hi, sorry but it’s not visible any more, I can’t leave the website live like that with broken CSS. To replicate the issue you can for example try to edit .cat-design-default .hover-mask in the child style.css..
We just tested this and it works well on our side. Please, add the code on your website temporarily and send us your admin access so we can check what is wrong. Use the contact form on our profile page here https://themeforest.net/user/xtemos
Ok good to hear that it’s not a general problem, we should be able to figure it out then. I will get back to you with a staging version of the website to look at the issue … thank you!
Hei. I have a version 3.1.4 on a client’s site. After updating php some Visual Composer functions stopped working. Updating VC and some theme’s functions stop working. I’m thinking about updating the theme completely. The question is: what’s the probability it will ruin everything? 
Hi,
Please, create a topic on our support forum and provide us all the necessary details about the request with some screenshots and including your admin access so we can help you https://xtemos.com/forums/forum/basel-premium-template/ If your support is already expired then you need to extend it on ThemeForest first.
Regards
Hi,
I have a row with 4 columns on desktop. I want to show the row with 2 columns for mobile. Right now it’s showing 1 column on mobile. How can I do that?
Thank you.
Nevermind, I solved it.
Actually I would like to show the PROJECTS 2 column on mobile too. How can I do that?
Thank you.
Hi,
Please, create a topic on our support forum and provide us all the necessary details about the request with some screenshots and including your admin access so we can help you https://xtemos.com/forums/forum/basel-premium-template/ If your support is already expired then you need to extend it on ThemeForest first.
Regards
Is it possible to have header overlapping with a single image or a slider?
Hi,
Please, create a topic on our support forum and provide us all the necessary details about the request with some screenshots and including your admin access so we can help you https://xtemos.com/forums/forum/basel-premium-template/ If your support is already expired then you need to extend it on ThemeForest first.
Regards
Hi, i’m using a third plugin that make me able to show a massive discount of a specific category and on specific range of time/date. By the way when i set all this parameters, the final price gonna set properly on frontend, but your theme apply automaticly a badge on thumbnail that display the wrong % of discount, And i don’t know how to fix that. Someone can help me?
Hi,
Please, create a topic on our support forum and provide us all the necessary details about the request with some screenshots and including your admin access so we can help you https://xtemos.com/forums/forum/basel-premium-template/ If your support is already expired then you need to extend it on ThemeForest first.
Regards
Hi, Instagram stopped showing up today and shows this message: https://ibb.co/GxhpHZD. If I try to reconnect to Instagram API, it shows this message: https://ibb.co/ysZ3fDd. If I click Okey, it shows this: https://ibb.co/K79dyhC. Do you know, why this could be? Thank you. Kind regards Radim
Hello,
There is a problem with the API application on our side. Facebook blocked our WoodMart Instagram APP and by doing that your Instagram connection is not available. We have already contacted Facebook on this matter and waiting for their response. We hope to resolve this problem in the next days. Sorry for the inconvenience.
Kind Regards
Hi, how do I change the color for hyperlink text? I have set a Primary color in theme settings but the hyperlink text is still in black and not the color.
Hi,
Please, create a topic on our support forum and provide us all the necessary details about the request with some screenshots and including your admin access so we can help you https://xtemos.com/forums/forum/basel-premium-template/ If your support is already expired then you need to extend it on ThemeForest first.
Regards
AM unable to Receive the messages from contact form 7. We dont know where these are going.
Help Me ASAP
Hello,
Could you please check how it works with some default WordPress themes like TwentyTwenty or WooCommerce Storefront to understand is it our theme issue or not?
Regards
I tested on twenty nineteen but not working also. Please check the issue. Where i can send the site details so that you guys can check it further.
Thanks
It means that it is not a theme-related problem. You need to contact plugin developers for help on this matter.
We request you to please go through our problem. We will send you the details. We used contact form 7 in other themes in different sites , these are working fine… so particularly this theme has problem for the first time.. We searching about the solution from the last 5 days but still not finding the solution. Please help us
Help me please Asap
We have answered your question on the support forum.
We are not satisfy with the answer. Please its a humble request to please go through the problem. We need it ASAP
Sorry, but since this problem is not caused by our theme it is out of our theme support scope. You can find more information about Envato Support Policy here https://themeforest.net/page/item_support_policy
is you theme compatible with Woocommerce 5.9.x?
Hello,
Sure, our theme is fully compatible witHello the latest WooCommerce plugins.
Kind Regards
Hello Great Team,
I am using the theme for the last 4 years and I am hoping that you guys add Video to product gallery images.
When are you adding video to product imgs gallery on product page?
Hello,
Thank you for your question. Currently, we don’t have plans to add the video to the images carousel. It is available as a button popup only.
Kind Regards
Hello, I am trying to pass web accessibility evaluation in a page but it fails for three reasons. 1. The search icon doesnt have a link (href=”#”) 2. The categories is mobile have Empty link 3. I can’t find where to change the deleted price that is grey in my theme to change it to another color , red for example. Can you help me ?
Hi,
Please, create a topic on our support forum and provide us all the necessary details about the request with some screenshots and including your admin access so we can help you https://xtemos.com/forums/forum/basel-premium-template/ If your support is already expired then you need to extend it on ThemeForest first.
Regards
Hi…can you help with the ARIA label for the search bar? It’s for web accessibility evaluation. It is very important to be able to make the search bar ADA accessible.
This is the instruction we get (wave.webaim.org): An <input>, <select>, or <textarea> does not have a properly associated label. A properly associated label is:
<label> element with a for attribute value that is equal to the id of a unique form control
Can you please help? Thank you in advance!
Hi,
Please, create a topic on our support forum and provide us all the necessary details about the request with some screenshots and including your admin access so we can help you https://xtemos.com/forums/forum/basel-premium-template/
Regards
Hi there, I have pre-sales questions. Do this theme still get support from the development team?
If I buy this theme, which additional plugins I need to purchase?
I want to import the full demo of the theme, is this possible.
Thanks.
Hello,
Thank you for contacting us.
Of course, we still support our themes. And you don’t have to purchase anything extra after purchase. Sure, you can import our dummy content.
Kind Regards
This item was featured on ThemeForest
Power Elite Author
Contact the Envato Market Help Team
