3196 comments found.
Is the theme compatible with WP 5.9.1. ?
Hello,
Yes, our theme is fully compatible with the latest version of the WordPress.
Kind Regards
When are we going to launch the latest version of this theme? I hope we continue the spirit of this theme and don’t let it die.
Hello,
Thank you for contacting us.
Don’t worry, we will never stop supporting our themes
We are working on a new update that is going to be released next month. If you have any problems or bugs, feel free to contact us and we will provide you with all the necessary assistance.
Kind Regards
Awesome thank you. Looking forward in this next update.
Hello,
The theme is awesome, thank you for your work!
I write here to report a small bug that affects our staging environment.
The theme generates files with dynamic styles called basel-dynamic-*.css
html .basel-dark .woocommerce .cart-actions .coupon .button:hover {border-color:#2dadc1;}
@font-face {
font-weight: normal;
font-style: normal;
font-family: "simple-line-icons";
src: url("//staging.example.com/wp-content/themes/basel/fonts/Simple-Line-Icons.woff2?v=5.5.1") format("woff2"),
url("//staging.example.com/wp-content/themes/basel/fonts/Simple-Line-Icons.woff?v=5.5.1") format("woff");}
@font-face {
font-weight: normal;
font-style: normal;
font-family: "basel-font";
src: url("//staging.example.com/wp-content/themes/basel/fonts/basel-font.woff2?v=5.5.1") format("woff2"),
url("//staging.example.com/wp-content/themes/basel/fonts/basel-font.woff?v=5.5.1") format("woff");}
while the //staging.example.com parts seem to be excessive since it works the same as the relative path would on the staging site but will break after a deployment to the real site (e.g.: example.com).
We think it’d be a nice idea to use relative paths here since they will work the same & will be staging-friendly.
Our team would really appreciate it as well 
Thanks!
Hello,
A relative path will not work in some cases there. That is why you just need to resave our Theme Settings after transferring your website to update the path in the dynamically-generated CSS file.
Kind Regards
Hello, I can not log in to support (I just purchased extension for it) because my xtemos login may be attributed to an outdated email. I can’t reset my login because reset email was sent to outdated email and when I try to create a new account , it asks for the purchase number but when I input it it tells me that it’s associated with different account (most likely to account associated to outdated email that I can’t access). Can you please help me? Thanks!
or I think we can just ask here. Sorry, I was confused – perhaps there are two different forums for questions about Basel theme?
Hello,
Please, send us your purchase code and we will help you to restore your account. Use the contact form on our profile page here https://themeforest.net/user/xtemos
Kind Regards
i see that the letters in the menu are all capital letters. how can i change that?
Hello,
Try to add the following code snippet to the Custom CSS area in Theme Settings to change this
.main-nav .menu>li>a {
text-transform: none;
}
Kind Regards
I have tried this, but it isn’t working. How can i fix this?
Hello,
Please, send us a link to the page where you added this code.
Kind Regards
Please, disable the maintenance mode because we can’t see your website.
I enabled social links showing on the side of the screen but it displays in circles instead of the usual boxed look. The animation also doesn’t work. The whole thing only functions properly on the contact page. It seemed to have happened after I updated my theme. Why’s that?
Hello,
Could you please disable all plugins that are not related to our theme and provide us your admin access so we can check it? Use the contact form on our profile page here https://themeforest.net/user/xtemos
Thank you in advance
The productcategories is not working on the shop page. How can I fix this?
Hello,
Could you please check how it works with some default WordPress themes like TwentyTwenty or WooCommerce Storefront to understand is it our theme issue or not?
Regards
Hello sir, the product categories filter should look like this: https://preview.themeforest.net/item/basel-responsive-ecommerce-theme/full_screen_preview/14906749?_ga=2.70020240.140265171.1644843625-261218348.1640089731
But it looks now like this: https://skyinteriors.nl/shop/
Please, send us a direct link to our demo without ThemeForest bar.
here is the direct link: https://demo.xtemos.com/basel/shop/?shop_alt
Try to install Classic Widgets plugin and add standard WooCommerce Product Categories widget to your sidebar.
thanks that helped, but i have noticed after i click on a subcategory, the productcategory filter doesn’t work: https://skyinteriors.nl/productcategorie/meubels/stoelen/eetkamerstoelen/
Can you check please? maybe a bug in the theme.
Hello,
Could you please disable all plugins that are not related to our theme and provide us your admin access so we can check it? Use the contact form on our profile page here https://themeforest.net/user/xtemos
Thank you in advance
I have send you message via the contact form.
Yes, it is a bug in our theme. We are working on a new update that will be released soon with the fix.
How about the price issue? How can i make ‘from €150.00’ instead of €100.00 – €150.00 ??
It is the way WooCommerce works and there is no option to change this neither in the plugin nor in our theme.
is it possible to change it in the code?
We don’t have instruction for such customization, unfortunately.
Hi – suddenly the theme can’t show icons. apperantly it’s blocked by CORS policy (as I see in the console). Updating Wordpress and plugins to latest version didn’t fix it. please check it. thanks
Hi,
Could you please send us a link to your website where we can see this issue?
Kind Regards
You need to contact your hosting provider and ask to allow CORS. You are accessing your website via www. while your main domain is without www.
I have lost my zoom effect in my front page for the three big pictures. How can I get them back? https://www.sukat.com The same effect that is your in 25. fashion store front page. Best Regards, Tuomo Nurkkala
Hi,
Please, create a topic on our support forum and provide us all the necessary details about the request with some screenshots and including your admin access so we can help you https://xtemos.com/forums/forum/basel-premium-template/ If your support is already expired then you need to extend it on ThemeForest first.
Regards
Okay 
Hi,
I noticed that on the newest theme version the swatch function is not working properly. If a customer buys a product it doesnt update any product attributes on a shop page. You need to login into the backend and update all the products that were bought. Afterwards the swatch pulls the new data. No caching plugins are used on that shop. Does the swatch function has a cache function?
Kind Regards
Hi,
Please, create a topic on our support forum and provide us all the necessary details about the request with some screenshots and including your admin access so we can help you https://xtemos.com/forums/forum/basel-premium-template/ If your support is already expired then you need to extend it on ThemeForest first.
Regards
Hi! The last update is 16 July 2021? Some plugin need update. Thanks.
Hello,
You can download all the latest versions of the plugins via Appearance -> Install plugins. Theme update will be available soon.
Kind Regards
Is PHP 8.0 and 8.1 Supported with this Theme?
Hi,
Thank you for using our theme and contacting us!
Yes, our theme is fully compatible with the latest PHP version.
Kind Regards
Embed Plus Plugin for YouTube, with YouTube Gallery, Channel, Playlist, Live Stream, Facade plugin stopped working on your last update. Will this plugin start working again with your Basel theme? Best Regards, Tuomo Nurkkala
Hello,
Could you please check how it works with some default WordPress themes like TwentyTwenty or WooCommerce Storefront to understand is it our theme issue or not?
Regards
I found the problem after a long search. The plugin does not activate by activating it from add-ons. It has to be activated in the plugins own settings page also after activating it in add-ons. This is the only plugin that has to be activated from two places to work properly. Best Regards, Tuomo Nurkkala
I must have deactivated the plugin at some point to find some errors from my page and after that the plugin has not been working. :/
We are glad that you sorted it out. Feel free to contact us if you have any further questions.
submitted a ticket – #347644 I love the theme .. but the widgets area to edit the footer is blank. I have all the demo data showing. but nothing in the widgets area. confused. didn’t install any plugins other than the ones the theme recommended. what am I missing?
Hello,
Thank you for contacting us. Your topic is under review and will be replied to soon.
Kind Regards
Thanks!!!!
basel/woocommerce/single-product/add-to-cart/variable.php version 3.5.5 is outdated. The newest version is 6.10. How can I update this?
Hello,
In the last WooCommerce update, they bumped versions for some files and that is why this notice appears. You don’t need to worry and simply ignore it since our theme doesn’t have any problems or incompatibility issues with the latest version of the plugin. We will update these files in our next theme release and this message will disappear.
Kind Regards Xtemos
Thank you for this information!
Hi, Does your theme support wordpress multisite and is your theme using 7.3.27 PHP version and does it work with the newest PHP version? Best Regards, Tuomo Nurkkala
Hi,
Thank you for using our theme and contacting us!
Yes, Basel supports multisite and it works with the latest version of the PHP 8+.
Kind Regards
Nice to know! 
I am having problems with sticky social icons where the icons are all off centre where they sit on the background circle. They work perfectly in Basel 5.4.1, but on updating to 5.5.1, not only have they changed shape to round, the icons are off centre. I have tried with all plugins turned off, and nothing helps. Everything is up to date. Is it a know issue? Can I revert to the sticky social icons from version 5.4.1?
Hi,
Could you please send us a link to your website where we can see this issue?
Kind Regards
hi, yes it is patioblackspotremoval.com
Could you please temporarily disable your optimization plugin so we can check our theme styles? Also, make sure that you don’t have any custom CSS written for these icons.
I have now disabled the plugin. There is no additional custom css that affects those icons. Thanks
As we can see, the CSS code is still optimized somehow and we don’t see original files https://gyazo.com/d4bb2bca11a66a4622663369af0fe73e
I can’t see any plugins that would do that. There are some settings turned on in the Basel Theme settings>performance>css. Should they be all off?
No, those settings are not related to this optimization. Maybe, there is some kind of optimization mechanism on your hosting server.
Hi Guys, with the shop filters is there any way to keep it showing when the user hits the page? I mean, so users don’t have to click ‘filters’ every time to see the filters, it just shows automatically? Thanks
Ignore me, I found the setting.
Sizin temanızı beğenerek kullanıyorum yalnız http://ydesign.lorenzi.com.tr/ Web sayfasına girebilir misiniz güncelleme sonrası tema içerisinde yer alan sosyal medya iconları bozuldu. Nasıl çözebiliriz?
Hi,
Thank you for contacting us.
Please, describe to us your problems in a bit more details. Attach some screenshots and provide us with a list of steps on how to reproduce them on your website.
Thank you in advance.
Do you have plans for theme update?
Hello,
Currently, we don’t have plans to add more features or demo versions for our Basel theme. But we will always keep it stable and release an update with fixes and compatibility improvements in the future.
Kind Regards
Ok, well, but the included plugin “WPBakery Page Builder” needs an update. (last v. 6.5.0. >> v. 6.8.0.) It would be great to be able to update it, thanks.
Just go to Appearance -> Install plugins and click on the Update button. You will get the latest version of the plugin.
Oooh sorry my apologies, i forget this tool. Very well, that’s all right!!
You are welcome! Feel free to contact us if you have any further questions.