8599 comments found.
Hi. I want to insert my Twitter feed on the website, and get the embedding link from here: https://publish.twitter.com/. It looks like this: Tweets by (the_username_was_here) <script async src=”https://platform.twitter.com/widgets.js” charset=”utf-8”></script> However, when I put it in the raw JavaScript or HTML block, it only shows the string “Tweets by (the_username_was_here)”, but does not actually display the feed. Does not work with other usernames as well. What can be the reason & how to fix it?
Hi mutationme! I’m sorry but here only in words I don’t know how to help you, we did a test with the default example offered by the link you inserted and for us everything works as it should: https://undsgn.d.pr/zGMmGz
Hello, I’ve already purchased two licenses with 12 months of support (10 months left). If I buy another license, will the support extend for 6 more months?
Hi amir_1977ir! If you buy another license you will not have 10 + 6 months of support, with one license you have 6 months of support but their are not summable. Just remember that with each license you can only create a single final website: https://themeforest.net/licenses/standard
Hi,
[CHANGING PORTFOLIO CPT BREAKS PORTFOLIO PAGE]
When I go to Theme settings>extra >Portfolio CPT and change the label and slug to “work” the portfolio page breaks because the Post Query builds itself based on “portfolio” slug that does not exist anymore. Using Taxonomy Query instead of Posts does not help. After the change, I get the “Archives Work” page with a large heading that does list portfolio items but is completely different from the page I’ve built.
Hi CasualLeo! Not easy to understand just in words, but probably there is a bit of confusion… What you refer (different from the page I’ve built) it’s the WordPress default archive page that you can style from the Theme Options > Portfolio. In fact, if you check this page when you are logged you will not see the Edit Page button ( ex: https://undsgn.d.pr/egRkeJ ) since this is a default archive page. Maybe you can check this documentation and video, even if it’s for Blog Posts (the logic it’s the same): https://support.undsgn.com/hc/en-us/articles/213459549
Hi! Thank you for a quick reply. 
I’ll try to clarify. Changing the Portfolio CPT “portfolio” slug and label in the theme settings breaks the portfolio landing page that should display all my portfolio items. Instead, it displays the default WP archive page you mentioned.
When I revert to the default Portfolio CPT slug: “portfolio” the page is back to normal. I suspect this is because the Query Options of the portfolio landing page recognizes only “Post”, “Page” and “Portfolio” post types and not this newly renamed type?
Hi CasualLeo! This is explained in the video we posted above, there is nothing broken, when you change the portfolio slug this is a reserved word in WordPress for the default archive page.
Hi,
I would like to add another posts type to my site (just like portfolio type), with its own taxonomy, categories and so on. Can you reccomend any plugin that will be working with all Uncode posts options?
Best regards, Andrew
Hi AndrzejGdula_Ag! Here you are: https://support.undsgn.com/hc/en-us/articles/213457309
How to change the skin of the woocommerce products?
It always appears to me as light.
In customize content I selected dark. Inside the product I have also put dark in HTML Body Background I have put black. In Content / Skin I have also put dark. I’ve even changed the general skin light to show dark colors and it still doesn’t work. The pages do appear in dark.
Where is this setting changed?
Thanks
Hi dadacomunica! Please share the link to your website since it’s not possible to understand your scenario just in words.
Hey there.
How are you doing?
I’m facing issues in Blog VC Shortcode in Safari browser (Current version: 15.1).
I have a page called “Articles” with a blog section and everything is looking great on every browser and resolution.
I would like to print this page so I click on the “Print” button and a popup is opened, which looks great (https://pasteboard.co/ZwwVbDqYpgyO.png). But – after I close this print popup the whole blog Isotope layout is getting totally broken.
Here is a screenshot before the print popup was opened: https://pasteboard.co/bYs40FnbUw0I.png.
And here is a screenshot after the print popup was closed: https://pasteboard.co/rHQjBa5InGWu.png
Me and my developer have tried many ways to fix it but we can’t find a solution. We are also not quite sure if the issue is related to Safari, to Isotope or to your theme.
I would not bother you with this unless we also checked the Uncode’s original theme pages, for example the “Blog-Simple” page (https://undsgn.com/uncode/homepages/blog-simple), and found the same annoying issue.
Here is a screenshot before the print popup was opened: https://pasteboard.co/uI1fO7HSjNlU.png.
And here is a screenshot after the print popup was closed: https://pasteboard.co/o5s5hwuNCSNW.png.
I would really appreciate your assistant here, Thank you very much in advance, And Happy new year!
Bar
Hello tovbar and thank you for the heads-up. The issue you have found on our demo https://undsgn.com/uncode/homepages/blog-simple/ seems related to the parallax effect, we’ll investigate. Is your blog using parallax effect as well? I ask you that since I don’t see the same problem on our demo that you report on your site. This is a layout that looks like yours, isn’t it? https://undsgn.com/uncode/blog/blog-lateral/ I don’t see any problems on Safari after printing, do you? Let me know please and we’ll try to investigare, or, if possible, provide your site address. Best
Hey there, thank you for the fast answer!
1. How can I know if I’m using the Parallax effect or not? I can’t find this option on the Blog element’s settings.
2. The “Blog Lateral” does seem to be closer to my style, but you can see some related issue in there too. If you close the print popup the whole content is moving a little bit. Here is a screenshot of before: https://pasteboard.co/Hrc6zqYYI4NL.png, and here is a screenshot of after: https://pasteboard.co/xlhD8IfFCGGE.png. Even if it’s a very small change, the fact that it’s indeed changing after closing the print popup might be an indication of the same issue.
3. I also have a Blog that looks like that (https://pasteboard.co/oEIi6wYDGq6D.png), which is very similar to “Blog Masorny” (https://undsgn.com/uncode/homepages/blog-masonry/). You can see that the issue appear there too – here is a screenshot after closing the print popup: https://pasteboard.co/UlrbORQiUFj6.png (you can see that 1 column is going down to the next row and a big space appears instead).
Thanks again my friend
Bar
Hi tovbar, and thank you for the info. Can you please also share the link to your website? At this point, developers will be back to you next week.
Hey,
I’m still working on my local server so unfortunately I don’t have a URL link to share.
But the issue appears on your theme’s pages too, so maybe the developers can run their tests there.
If they can’t solve it without my website I can let you know once the site will be live.
Thanks again, and happy new year!
Ok, happy new year too! We’ll update next week.
Hello, we worked on possible fix that avoids that Safari triggers the window resize event when he opens and closes the print dialog prompt. The files to replace are these:
- uncode/library/js/app.js
- uncode/library/js/app.min.js
- uncode/library/js/init.js
- uncode/library/js/init.min.js
- uncode/library/js/isotopeLayout.js
- uncode/library/js/isotopeLayout.min.js
and you can find them here: https://www.dropbox.com/sh/5avytgvsm9k13f4/AAA8_BtsJUE5pA5Zig9-ugSWa?dl=0
A feedback from you will be very useful and appreciated, as you can imagine. All the best
Hey there!
First of all, thank you very much for your work, appreciate it a lot
I tried to add these files into my Uncode’s child theme but I don’t see any difference. They should work on a child theme or I require to replace them inside the main theme? Because if I need to replace them in the main theme the changes might be gone in future updates.
Thanks again!
You need to change in the main theme not in the child theme, the files will be part of the next updates (not sure if the next but the big next update for sure).
In that case… it’s working great! Amazing job guys
The only feedback I have is that the page’s cover image is moving down and then fixes itself back up. It’s not that important but if it’s important to you that everything will remain the same you can try to fix it (here is a short video: https://streamable.com/3vrydr).
And if possible to add the files into the next update it’s will be absolutely wonderful
Hi tovbar! As said I can’t tell you if it will be part of the next update, definitely the next major update.
Sure I understand, I will change it manually in that case. Thanks again, you’re the best!
Thank you for the confirmation!
Hey there,
How are you doing?
I want to notify you that I found 2 more bugs related to print:
1. If I open the print box and then close it it’s working great, as per your latest fix. But if I open the print box again the content in the box is changing and getting cut. Screenshot of first time I open the box: https://pasteboard.co/lul5Xh9a2rmE.png. Screenshot of second time I open the box: https://pasteboard.co/wV3UbjZOPzc8.png.
You can see that in the second screenshot it displays more than 1 post in a row, which cuts the content.
2. When I open the print box in Google Chrome the image of the latest post in each page doesn’t display at all. Screenshot: https://pasteboard.co/ZHFS9GJyVptL.png. One more screenshot: https://pasteboard.co/svRrYpTHG3i7.png.
Thanks a lot,
Bar
Hi tovbar, and thank you for the report! Honestly, I can’t tell you if we can do this. As we already explained months ago, there is no way to intervene in the print mode, and each browser interprets it in its own way. Anyway, I am sending this report to the developers.
Thanks, I’m just letting you know about bugs I find in case it’s possible for you to fix them and improve your wonderful theme. Looking forward for an update from you, Thanks again!
Hey my friend. Any answer from the developers?
Hi tovbar! No we are sorry but there hasn’t been time yet, they are preparing the new update, they can’t always block the development for minor issues. Developers have this in their list of minor issues to check as soon as they have the necessary dedicated time.
Sure no problem. hope they will get to this soon.
Looking forward for the next update!
Thanks
Hey guys?
How are you doing?
I found a bug with the Content Block, please let me know what you think.
I created a Content Block with dynamic Text Block, so every time I publish a new post the text in there will be integrated into the Text Block.
I tested it and it’s working great (https://pasteboard.co/ESB5xo2zHwiD.png).
Now I want to edit the text, so I go to the post and open the Text Block which was automatically created (https://pasteboard.co/M4yeOJPSJvHt.png), edit the text and save it. Now if I enter the post I see that the text has changed, but the style of the Text Block has changed (https://pasteboard.co/8bolQgoERDy4.png). You can see that the font-size has changed and some spaces were added.
I believe it’s happening because after I edit the text the system automatically added this code: “vc_row[vc_column_text uncode_shortcode_id=”633509”]MY TEXT/vc_column_text[/vc_row]”.
Do you have any idea how to solve it, so the Text Block style will be the same?
Thank you very very much for all of your support,
Merry Christmas and happy new year!
Hello, unfortunately your screenshots aren’t available at the moment: https://undsgn.d.pr/fHkK9J If you could replace them, your scenario would be clearer and would make it easier for us to replicate the situation.
Let us know, best
Sorry for this, I replaced the images.
Thanks again
Thank you, now it is clear: you don’t need to use the WP Bakery Page Builder, just switch to the classic editor your original post. And however in the documentation (and this seems your case) you can read that “a Text Block module with ‘Get the Content’ option is designed to display an article or page created with the native WordPress editor, and not a page or content built through Page Builder” (scroll down until “Important Notes”: https://support.undsgn.com/hc/en-us/articles/360011223818-Dynamic-Options-and-Modules).
I hope to have answered your question, otherwise let me know if I missed the point of course.
Best
I disabled the WP Bakery Page Builder and now it’s working perfectly
You’re awesome as always, again thank you very very much!
Thank you too, all the best
Hello. I need to achieve a menu with both some displayed links, and a hamburger menu, similar to this: https://newlife.nyc. Is there a way do this with the theme’s native menu options, or will I need to add a plugin to supplement another menu? Thanks.
Hello, sure: you can go to “Theme Options > Navbar”, set the Overlay menu as main menu and add a Call To Action menu as well https://undsgn.d.pr/SEFeAj Then, in “Appearance > Menus” assign the menus you prefer to “Primary Menu” location and to “Call to Action Menu” one: https://undsgn.d.pr/TBY7ET
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
How do I move the coupon code link into a sidebar?
Please see screenshot for reference: http://prntscr.com/24sfe78Hi! For some reason I can’t save any layouts as a template. Any ideas why this is happenig?
Hi Nellissima! We are sorry but without a check to your specific installation is not possible to help, at the moment we don’t have other similar reports.
Okay, I have several other pages built on other themes, and those work just fine. But this one doesn’t even open the second pop-up, where you’d give a name for the element. Do I need to buy a support for this kind of case?
Hello Nellissima and sorry for the issue, but unfortunately no one else has reported this problem so far. If you’re referring to WP Bakery Page Builder’s ability to save templates, you can definitely save both single lines and entire pages, I just checked on our test installations and everything works with the latest versions. Do you have any errors in the browser console? Have you checked that the problem is not caused by extra plugins? Is your installation up to date?
Let me know, best
Hi, I hope you are very well. We have been using Uncode for many years for this site. But we detected problems to correctly display the site desktop version in Google Chrome. We found no problems in Firefox, this did not happen before. Everything is up to date. In Chrome desktop, all the contents overlap, it does not manage to automatically adjust the height. Thanks for you help. I appreciate your guidance very much
Excuse me, I forgot to share the url https://campanopolis.com.ar/eventos-sociales-y-corporativos/
Hello! The plugin “MPC Massive Addon” installed on your site seems to add styles to the columns of the Uncode layout and breaks the regular functioning of the theme. For this particular problem I can recommend a CSS snippet:
.mpc-column {
display: table !important;
}
but I can’t guarantee other conflicts with theme styles. Theme styling is jurisdiction of the theme itself, so support is generally not offered for plugins whose intent is to change the theme layout.Best
Thanks for the prompt response! It has been solved!
Thank you for the confirmation!
Hey, may I ask why your website is not working anymore? I want to preview the already made demos in order to get some inspiration, but your website looks broken. I’ve tried using different devices and browsers, but I always get the same result. https://undsgn.com/uncode/ Could you please tell me from where I can see the demos?
Hi! There is a problem with the server, it will be back asap. Sorry for the issue.
Hi, Before bought your theme, i would like to know if the theme is compatible with Simplybook.me ? Thanks for your return E.
Hi Zazvita, and thank you for your interest! Has Simplybook.me a WordPress plugin integration? If I can see it’s only an iframe you can use without problems in the Raw HTML module of Uncode: https://help.simplybook.me/index.php/WordPress_integration
How can I change the image thumbnail to the video thumbnail in the post?
Hi chloeshao0323! Please follow: https://support.undsgn.com/hc/articles/213459489
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
Hello! The support period has expired, but you can write. The theme has been in use since 2017, mandatory updates are now needed. The problems are this. I can’t register a purchase on the website and consequently can’t update the plugins. In addition, when updating the theme, the basement, and the header of the site disappear, in the products disappeared recommended products – this is what immediately caught my eye. This is the second update attempt, and it’s all happening again. Rolled back to the old version, purchase registration was successful. How are such issues resolved. Would be grateful for a prompt reply.
Errors in the header and in the backend and frontend
Warning: “continue” targeting switch is equivalent to “break”. Did you mean to use “continue 2”? in /home/.../www/wp-content/plugins/revslider/includes/operations.class.php on line 2854
Warning: “continue” targeting switch is equivalent to “break”. Did you mean to use “continue 2”? in /home/.../www/wp-content/plugins/revslider/includes/operations.class.php on line 2858
Warning: “continue” targeting switch is equivalent to “break”. Did you mean to use “continue 2”? in /home/.../www/wp-content/plugins/revslider/includes/output.class.php on line 3708
Hi vonadmytra! We are sorry but without a check to this site, without even know what version you are using it’s really not possible to understand your problems.
I don’t remember users who had problems with things disappearing, at most those who had custom modifications but we are talking about versions several years old: https://support.undsgn.com/hc/en-us/articles/360000874797
Similarly, what kind of error do you get when you try to register the theme? Without detailed information it is really impossible to understand.
The “errors” you report are, as for text, “warnings” and belong to the popular Slider Revolution plugin, so since it is a very famous plugin, probably you have a very old version, or you have an old version of PHP. But as said these are suppositions because there is not really necessary information to understand.
Thank you! Quite right, the version is PHP 7.2 and needs to be updated and after updating you see “warnings” and it’s the Slider Revolution plugin where the version is old too. When trying to update, it asks for purchase registration. Similarly, with these plugins Uncode Page Builder (Visual Composer), WPBakery Page Builder (Visual Composer) Clipboard. On registration. When you enter the code and click on the button, the code itself just disappears. On the old version there are two lines for Envato token and purchase code, but after upgrade the line is only for purchase code. The WordPress version is also outdated, when upgrading to the latest version you can immediately see that the logo has disappeared. What should we do if we can’t do it ourselves so that you can look at the site? Thanks again!
Hi vonadmytra! Probably the logo disappears since you need to update the theme, and all the plugins. Please consult here all the possible causes of problems with the theme registration. Probably you have some browser extensions that block it, just try with another browser: https://support.undsgn.com/hc/en-us/articles/115004287985
I have the last version of Uncode/WP/Plugins, I’ve saved Theme Options, deactivated then reactivated the plugins, cleared my caches, manually reinstalled Uncode. The issue still remain.
What do you think ? Thanks !
Just to add something : it seems to be linked to the lateral menu choice. When I activate horizontal menu, the anchors work well… but it used to work with lateral menu few days ago. And now, each anchor link seem to be placed before its real place (the equivalent size of a row)
Hi KarinB_45! I pass on all your information to the developers and let you know as soon as they’ve had a chance to do some testing on our installations. Thanks for the information!
Hi KarinB_45! Please find the possible fix here at the top of the page: https://support.undsgn.com/hc/en-us/articles/214092169
Waouh ! Great. Many Thanks
Thank you for the confirmation! 
My support period is expired after 1 year using your theme and no issues at all, but now after upgrade to the latest version 2.5.0.4 the hamburger menu disappeared from the mobile interface, how can I do to activate it again? Please help!
Hi mauriciovalle! Unfortunately, we don’t have other users reporting the same problem, and in the latest updates, there are no modifications to the menu area. Anyway, it’s really not possible to understand just in words what can be the possible problem, please at least share the link of your website so we can inspect the page.
PS: We suppose you don’t have a Child Theme with possible code customizations or new extra plugins.
Hey, please tell me how can i take the hover effekt on header by a transparent header. in clear words i have a tranparent header and when i hover a menu li item then i wont to have a white header background. Pleas help.
Hi avocons! Please give a check to this option: https://undsgn.d.pr/089ggv
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
Thanks, for your answer. But i don´t have this option?
Hi avocons, we cannot understand just in words, please open a ticket and notify when you have opened the ticket (insert also your logins).
Ah i found it. But it works only in Mega Menu?
Hello and glad to read you have found it. To clarify: the transparent navbar gets opaque on hover with both megamenu and the normal dropdown; the focus overlay (i.e. a darker layer that makes the dropdown stand out) is only applied to the megamenu dropdown.
Best
Hi there! I’d like to change the background color of the submenu (dropdown item). I’m using Light Skin white background for the main menu and I have 1 submenu item, on hover it displays grey box over the submenu title. How can I disable the grey ?
Hi color_lover! We are sorry but it’s really not easy to understand in words, please share the link to your website so we can help!
Hi jpadilla2! We tested an original Uncode layout on iPad and everything is fine: https://undsgn.com/uncode/blog/blog-metro/
From what we can see your website has dozen of extra codes, so debugging is not possible. Anyway, everything is fine for us as well (please note that we are going to remove this video tomorrow from Dropbox): https://www.dropbox.com/s/h95ql92ue9pxqky/RPReplay_Final1639415171.MP4?dl=0
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