Hi danielts3! As for the documentation and video tutorials, the Widget ID must be unique: https://support.undsgn.com/hc/en-us/articles/213456809#&gid=1&pid=2

Hi Raul1111! Please send us a private email and include your Purchase Code using the form you find on that page: https://themeforest.net/user/undsgn

Hi martinus101! First of all support expiration is one of the policy of the marketplace you have accepted by the moment you buy an item, so you cannot complain about this. Moreover this is not something we invented for Uncode but it’s the same for all Envato Market themes. Here you can ask for quick support, otherwise an user can renew the support period, but as already told these are the Envato Market policies valid for all themes.
Anyway, we don’t have other similar reports from all our users that use WooCommerce, and we are also not able to replicate in all our installations (developers checked now for you), so please be sure it’s not related to some possible Child Theme modifications or related to some possible extra plugins.

I meant, if this turns out to be a theme issue (shop and other pages), then it would be strange to pay again. But I also asked woocommerce a response. For now I have function remove_add_to_cart_buttons on shop and archive page. And from the post module I can display add to cart on the pictures.

Hi martinus101! Obviously, if it’s a theme issue an update will be issued ( https://support.undsgn.com/hc/articles/213454129 ), or a patch published ( https://support.undsgn.com/hc/articles/214092169 ), this been happening for years now…

Hi donnydonnydonny! If you use a video as a background this can be either self-hosted, Vimeo, or YouTube. Streaming services can be slightly slower to start but do not affect your server traffic.

Hi santinodela! Not sure what is for you a template fro a writer, probably this is something really subjective, for our idea these are different approaches but work both very well: https://undsgn.com/uncode/homepages/blog-author/ – https://undsgn.com/uncode/homepages/blog-stories/

Hello! If you mean here https://undsgn.d.pr/jAnO59 the informations are actually there, just hidden for layout reasons. You can make them visible through CSS and, if you need to edit their markup, edit the file uncode/woocommerce/single-product/rating.php in the child theme.

Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc

Hi serjanburlak! As you can see from this message is not true that you cannot contact the support. Also, users with expired support, before you renew or buy a new license, can contact the support. By the way, this is support. You are not able to reset your license cause you have installed Uncode too many times. In fact, we remind you that when you buy an item on ThemeForest you can use a Purchase Code to build only 1 final website: https://themeforest.net/licenses/standard
Anyway, we see that now you have renewed the support or bought another license, so in case there are any problems we can continue the support in the private tickets you opened a few hours ago at our Help Center.

“You are not able to reset your license cause you have installed Uncode too many times” – What too many times? How am I supposed to deregister UNCODE license when the hosting data center had a crash (https://cybernews.com/news/a-major-incident-wiped-data-on-web-hosting-canada-servers/ or https://financialpost.com/technology/tech-news/web-hosting-canada-reveals-cause-of-outage) and there’s no option to contact you on your website even with an active license if support has expired, except for this comment section, there is no door to get help.

Hi serjanburlak! As told when you have this error, next to the error message you have a link that explains how to request our help for the deregistration. Moreover, as you can see you are contacting us and you don’t need active support.
Anyway, if you need help with a Purchase Code please send a private message from the form you find in this page (no active support needed), and include the Purchase Code you need to reuse: https://themeforest.net/user/undsgn

Hi mutationme! I’m sorry but here only in words I don’t know how to help you, we did a test with the default example offered by the link you inserted and for us everything works as it should: https://undsgn.d.pr/zGMmGz

Hi amir_1977ir! If you buy another license you will not have 10 + 6 months of support, with one license you have 6 months of support but their are not summable. Just remember that with each license you can only create a single final website: https://themeforest.net/licenses/standard

Hi CasualLeo! Not easy to understand just in words, but probably there is a bit of confusion… What you refer (different from the page I’ve built) it’s the WordPress default archive page that you can style from the Theme Options > Portfolio. In fact, if you check this page when you are logged you will not see the Edit Page button ( ex: https://undsgn.d.pr/egRkeJ ) since this is a default archive page. Maybe you can check this documentation and video, even if it’s for Blog Posts (the logic it’s the same): https://support.undsgn.com/hc/en-us/articles/213459549

Hi! Thank you for a quick reply.

I’ll try to clarify. Changing the Portfolio CPT “portfolio” slug and label in the theme settings breaks the portfolio landing page that should display all my portfolio items. Instead, it displays the default WP archive page you mentioned.

When I revert to the default Portfolio CPT slug: “portfolio” the page is back to normal. I suspect this is because the Query Options of the portfolio landing page recognizes only “Post”, “Page” and “Portfolio” post types and not this newly renamed type?

Hi CasualLeo! This is explained in the video we posted above, there is nothing broken, when you change the portfolio slug this is a reserved word in WordPress for the default archive page.

Hi AndrzejGdula_Ag! Here you are: https://support.undsgn.com/hc/en-us/articles/213457309

Hi dadacomunica! Please share the link to your website since it’s not possible to understand your scenario just in words.

Hey my friend. Any answer from the developers?

Hi tovbar! No we are sorry but there hasn’t been time yet, they are preparing the new update, they can’t always block the development for minor issues. Developers have this in their list of minor issues to check as soon as they have the necessary dedicated time.

Sure no problem. hope they will get to this soon. Looking forward for the next update! Thanks

Thank you, now it is clear: you don’t need to use the WP Bakery Page Builder, just switch to the classic editor your original post. And however in the documentation (and this seems your case) you can read that “a Text Block module with ‘Get the Content’ option is designed to display an article or page created with the native WordPress editor, and not a page or content built through Page Builder” (scroll down until “Important Notes”: https://support.undsgn.com/hc/en-us/articles/360011223818-Dynamic-Options-and-Modules).

I hope to have answered your question, otherwise let me know if I missed the point of course.
Best

I disabled the WP Bakery Page Builder and now it’s working perfectly You’re awesome as always, again thank you very very much!

Thank you too, all the best

Hello, sure: you can go to “Theme Options > Navbar”, set the Overlay menu as main menu and add a Call To Action menu as well https://undsgn.d.pr/SEFeAj Then, in “Appearance > Menus” assign the menus you prefer to “Primary Menu” location and to “Call to Action Menu” one: https://undsgn.d.pr/TBY7ET

Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc

Hi elektro85! We are sorry but this is not a default option of WooCommerce, the Coupon Code (unless customizations) is on top of the Checkout. These are some random examples of the WooCommerce Checkout with the Coupon elements active you can find online: example 1, example 2

Hi Nellissima! We are sorry but without a check to your specific installation is not possible to help, at the moment we don’t have other similar reports.

Okay, I have several other pages built on other themes, and those work just fine. But this one doesn’t even open the second pop-up, where you’d give a name for the element. Do I need to buy a support for this kind of case?

Hello Nellissima and sorry for the issue, but unfortunately no one else has reported this problem so far. If you’re referring to WP Bakery Page Builder’s ability to save templates, you can definitely save both single lines and entire pages, I just checked on our test installations and everything works with the latest versions. Do you have any errors in the browser console? Have you checked that the problem is not caused by extra plugins? Is your installation up to date?

Let me know, best

Hello! The plugin “MPC Massive Addon” installed on your site seems to add styles to the columns of the Uncode layout and breaks the regular functioning of the theme. For this particular problem I can recommend a CSS snippet:

.mpc-column {
    display: table !important;
}

but I can’t guarantee other conflicts with theme styles. Theme styling is jurisdiction of the theme itself, so support is generally not offered for plugins whose intent is to change the theme layout.
Best

Thanks for the prompt response! It has been solved!

Thank you for the confirmation!

Hi! There is a problem with the server, it will be back asap. Sorry for the issue.

Hi Zazvita, and thank you for your interest! Has Simplybook.me a WordPress plugin integration? If I can see it’s only an iframe you can use without problems in the Raw HTML module of Uncode: https://help.simplybook.me/index.php/WordPress_integration