39377 comments found.
I have a staging site so I can make changes and such before going live with them. Avada is now saying I need a second license for this, and I did not before. Can you assist? I don’t feel I should have to sign up for support again for this. Thanks!
Hi there
You can have a single subdomain that does not require an additional license per single top-level domain. For detailed information, please see our registration Q and A help file > https://theme-fusion.com/documentation/avada/support/avada-registration-and-licensing-faq/
To manage your purchase codes, login to your support Dashboard and then navigate to the “Purchase Code”, where you can manage your domain registrations.
Thank you, MB
I appreciate the help. It just wanted a refresh, I guess. Working fine again.
Glad to hear its working fine. 
Thank you. – Abbas
How to switch off lazy load ? The website is completely blank on mobile unless you scroll.
How to switch off lazy load ?
Hello @QUBESYS
You can disable the lazy loading from Avada > Global Options > Performance > Lazy Loading Tab.
If you need further assistance with this, please open a new support ticket and our team will get back to you as soon as possible.
Click Here to Get Avada Support
Thanks
-Ammar
Seems like avada is always containing errors after each upgrade there nothing to do for it unless you for extended support as visual editor back end showing code and font in white coulor many comments concerning this error were published till now no fixing patch is on the move???
Hello @rachrach
Our updates are thoroughly checked before release and they are not supposed to cause issues but fix them instead, we have no such comments regarding the backend editor being missed or color turning to white and we do release patches for any issues that occur after an update, we suggest you to please do a fresh install of Avada, Avada Core and Avada Builder, clear your cache and check again once.
If the issue persists, please open a support ticket and our team will get back to you as soon as possible.
Click Here to Get Avada Support
Thanks
-Ammar
But when i purchased it, it was clear that i can install it on multiple domains i own. Now i can only install in one domain at a time. Why is that? It kind of scam.
Hi
There has never been any such mention for using the theme on multiple. Licensing terms are set by Envato/ThemeForest. Ever since the theme has been sold on ThemeForest, the same licensing terms have been in effect. Using the theme on multiple sites would violate the licensing terms
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Hi – I have a license for Avada theme. I must have used it on a site before but that is down now. When I apply the license for a new site, it says the code has already been used. How do I check the domain that the current license is installed so I can delete that? Please let me know. Thanks.
Hi there
You can log into your support account, navigate to the “Purchase Code” tab and manage the domains there. If you have not already done so, please register a support account as explained here > https://theme-fusion.com/documentation/avada/support/how-to-register-for-avada-support/
Please see our registration Q and A help file for more detailed information > https://theme-fusion.com/documentation/avada/support/avada-registration-and-licensing-faq/
Thank you, MB
Hi Avada!
Is it safe to upgrade to 5.9?
Hi there
Yes, you can update WordPress to the latest version without any issues. We always ensure that Avada is compatible with the latest version of WordPress, at all times.
Thank you, MB
Hi, will work well on wp v.5.9?
Hi
Avada will work well with v5.9 (and every new update/release of WordPress).
We thank you for your interest and would be delighted to have you as a part of our growing community!
Thank you, Shaminder
Just bought Avada SPA theme, downloaded everything only for it to show very differently e.g. without some images, along with an error that says: “Incorrect slider name. Please make sure to use a valid slider slug.” Any help would be appreciated.
Hi,
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
We changed hosting provider for our site. Now, when I try to update Avada theme, it says “Your purchased code is being used on another domain”. Why the theme is making this? How I can fix the product?
Hello @—ansku
That is because your domain is already registered in our system and it does not know that you have removed and reinstalled the site or changed the hosting, in order to fix this you simply need to go to your support account and unregister the domain from there, once that is done you can register again then.
With our new system on each registration your domain is actually binded with the Purchase code, however if for some reason you want to unbind the domain or in scenarios where you need to test by installing Avada multiple times on the domain, or you want to check different demos after resetting the theme, this may cause such notification to come up, the solution to this is by simply going to our company site here => https://theme-fusion.com/ and then moving to Support > My Account Submenu > Register Purchase code and removing the domain from there => https://share.getcloudapp.com/JruxewJO also click on “Unregister” button on your theme dashboard if the purchase code is still being used, more about this can be read here =>https://bit.ly/3Axdf2b
If you need further assistance with this, please open a support ticket and our team will get back to you as soon as possible.
Click Here to Get Avada Support
Thanks
-Ammar
Thank you Ammar, everything works now!
Glad to hear that
have a nice day!
Hi ThemeFusion_Support,
Can we apply same “Purchase Code” provided with “Avada” to multiple websites. If not then what is the process of getting new “Purchase Code”, do we need to purchase “Avada” again for the new code.
- Current trying to use code on a different domain and it gives error of code already used.
Any information on this would be greatly appreciated.
Regards, Ali Khan
Hello Ali Khan
Regarding your product licensing, you have to purchase/own a license for each publicly accessible domain install of the theme. Regardless of whether the installation domain is a sub domain or not, if it is publicly accessible, it requires a license.
If you are migrating to a different domain and you already have your product registered with your original purchase code etc, you do not need to purchase a new license; You can simply add your registered purchase information to the new installation’s product registration tab.
For more information please check the Envato regular license definitions here → http://themeforest.net/licenses/terms/regular
Thanks
-Ammar
Some times, the message “We noticed you’re visiting from Netherlands. We’ve updated our prices to Euro for your shopping convenience. Use United States (US) dollar instead. Dismiss” pops on top of the website, how can I get that to never show.
Hello @Complete-Array
Which website exactly are you seeing this on? do you mean your own website or the ThemeForest website? if your issue is regarding your own website please open a support ticket as you do have a valid support and our team will further follow up.
Click Here to Get Avada Support
Thanks
-Ammar
Hello! I need to buy the theme for a client that has an old website and lost contact with the original developer. The version of Avada he has is 6.2.2, which has a vulnerability. If I buy Avada now, could I have access to version 6.2.3, which fixes that vulnerability? I’m worried about buying Avada, upgrading the theme to the latest version and break the website. Please let me know. Thank you!
Hi,
The 6.xx version isn’t that old so you can update to our recent version 7.6.1 without issues. If you’re worried about the update process, you can setup a test/staging installation and clone the current site there and perform the update there to verify everything is working great before trying the update on the live site.
To update Avada, please see:
Important Update Info -> http://bit.ly/1FAmQpu How to Update -> http://bit.ly/1H8JGzo Avada Patcher -> http://bit.ly/1QSd8Ol
Thank you. – Abbas
Thanks Abbas! Should the upgrade to the 7.6.1 version create unexpected result, will I be able to ask you for the 6.2.3? Please let me know. Thanks again
Hi,
Yes, we can provide that version if needed.
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
Thank you very much! I’m gonna purchase
You’re most welcome
We will be happy for you to be a part of this Amazing Community!
Thanks
-Ammar
Thank you! Uograde to the latest version worked perfectly! Site looks identical and vulnerabilities are fixed
We’re glad to hear that.
Thank you. – Abbas
How many websites can I use one license on? I’ve read elsewhere that it can be used on unlimited but when I attempt to it only allows me to use one. Any information on this would be greatly appreciated.
Hi there
There never has been an unlimited licensing option for any theme purchased via Themeforest. According to Envato’s licensing terms and conditions, you need a license per top-level domain, regardless of whether you use a WordPress multisite install or not -> https://themeforest.net/licenses/terms/regular
Thank you, MB
Thank you for the prompt response MB.
We’re glad to assist.
Esse é o problema , como mencionei , meu suporte expirou , até ai tudo bem , pois não preciso de ajuda por um erro do produto , mas quando está relacionado a chave de compra é diferente , não tenho acesso mais ao suporte , e muito menos consigo usar um produto , seria injusto renovar e pagar praticamente o valor integral do que paguei para corrigir um problema na licença não acham ? Como posso resolver isso ?
Hello @dk1827
It is hard to know what exactly is the issue you are facing with the purchase key here, but you can contact us on the provided email to let us know more details and our team will get back to you as soon as possible, please send us an email here => http://bit.ly/2NJoU51
Looking forward to assist you.
Thanks
-Ammar
Tem como alguém me ajudar ? Meu suporte expirou , e meu código de compra não quer funcionar , mesmo eu tendo retirado do antigo domínio , ele ainda fica dizendo que está registrado em outro domínio quando tento usar no meu atual …. Alguém me ajuda ? Já comentei duas vezes e não encontro respostas …
Hi,
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please reach us via the form on this page: http://bit.ly/2NJoU51
Thank you. – Abbas
Oi,
Como esta área não é uma plataforma de suporte e destina-se a consultas/generalidades de pré-venda, se você ainda encontrar problemas, entre em contato conosco através do formulário nesta página: http://bit.ly/2NJoU51
Obrigada. – Abbas
The site is saying that I now need to re-register, but I’m having a lot of issues trying to log into ThemeFusion to raise a ticket for this problem.
Hi,
Please log out of our support area and then log back in and you should be able to create a ticket.
If there are still issues, you can reach us via the form on this page: http://bit.ly/2NJoU51
Thank you. – Abbas
Tried that and your forms don’t help. Is there another way?
Hello @AuroraWellness
Can you please send us an email via the form here => http://bit.ly/2NJoU51
Thanks
-Ammar
// Pages Titles
function my_admin_title($admin_title, $title)
{
return get_bloginfo('name').' • '.$title;
}
add_filter('admin_title', 'my_admin_title', 10, 2);
add_filter('login_title', 'my_admin_title', 10, 2);
I put this code in Avada/function.php. then this code is working. but i don’t know this code is correct or not. please tell me the correct way or code.
Hi,
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
Hi Ammar/Avada Team… Where in the theme options the part controlling the space/height when you hit ENTER in your editor? Thanks
Hi,
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
How do I update a theme to the latest version? Tell me please! I can not! There is no button to click and update! At the moment my version is 7.3!
Hi
Please do ensure along with Avada you have a WP theme like Twenty Twenty added (Add not activated). Also, please do ensure your site is registered
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Спасибо огромное! Очень помог Ваш совет!!!!
We’re glad to assist.
- Abbas
Is there an easy way to convert woocommerce products to portfolio elements? Also can portfolio elements have multiple filters for sorting / displaying? Meaning Choose A TAG AND and CATEGORY or SKILL, so if portfolio item has TAG – BLUE and Skill – ABC – then display Portfolio item that has both.
Hi,
Currently our Portfolio element doesn’t offer such hybrid filtering option. It has to be category or tag.
For conversion, this is a rather rarely used feature. You’d need to use a 3rd party plugin for post conversion like that.
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
THank you. So, could we possibly filter with multiple tags or multiple skills? IE – if tag is X & Y then display portfolio item, OR if skill contains Blue & Green then display?
Hi,
I’m afraid not. Just a single category or tag can be selected at once. Not a combination like that.
Thank you. – Abbas
