Discussion on Flatsome | Multi-Purpose Responsive WooCommerce Theme

Discussion on Flatsome | Multi-Purpose Responsive WooCommerce Theme

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Hi, I’m setting up your theme with my client and ran into a problem. If the filter has a setting: query type = OR there are problems described in Pictures 1 and 2. Besides, I don’t understand why the text colors of the buttons and the color of the buttons themselves are different, given that the global settings are the same for all buttons.

1. https://ibb.co/82G6g9P 2. https://ibb.co/7R2DPVC 3. https://ibb.co/9q0Nzfn

FIX BUG AND UPDATE THEAME PLZ!

Hi,

Please submit a support ticket here from the account where you purchased Flatsome.

I use the RANKMATH plugin for SEO. I contacted their support for a little problem with the alt-tag attribute. ...... they answer me like this:

“Rank Math is yet unable to detect the images since you’re using Flatsome UX Builder.

The way to achieve this integration would be for the team of Flatsome / UX Builder to implement our Content Analysis API: https://rankmath.com/kb/content-analysis-api/

does this mean that FLATSOME is not compatible with this plugin? Are there any solutions in sight?

hello for a while I have encountered a problem “Loading UX Builder” does not work despite the latest update

Hi,

We see that your support period is still active. Could you submit a support ticket here?

Our support team will be happy to assist.

I don’t see that changing

Hello, I would like to add music products as albums and list them in a table with a music preview player. Is this possible with your theme? How do i go about it?

Hi,

We see that your support period is still active. Can you please submit a support ticket here?

Our support team will be happy to assist.

Is the demos.uxthemes.com site down? Nothing is loading for me when I try to view the studio.

Hi,

Could you recheck? It should be up again.

Working now! Thank you.

Running kind of old version 2.8.5 which is working fine but recently noticed that on phones when menu is getting longer than the view (ex when menus are expanded) I’m not able to scroll it down as it will collapse back on click.

Any idea what need to be fixed?

Any clue on that how it was fixed before or how to get version 2.x.x with fixed menu?

Hi,

We see that your support period is still active. Can you please submit a support ticket here?

Our support team will be happy to assist.

Yes, I did and provided video of the problem with the theme on a mobile but no response so far.

When using the “Products – Featured”, “Products – On Sale”, “Products -Best Selling” etc elements on a page I typically do not see the amount of products I have set for that element. For example at the moment I see 9 products in an element set to show 12 products. If I hit refresh the number shown will differ.

I have realised it is because if a product is out of stock it is not shown in the element but it could stil be selected to be among the products picked for the element and in that case it is replaced with an empty slot. If this is a general bug it would be great with a fix at some point as it is rather tedious to “un-sale” or “un-feature” hundreds of products.

Hi,

If you think there is a bug, please report it by submitting a support ticket here. Ignore the auto-reply. All tickets are reviewed and the bug reports are forwarded to the developer team to check.

Hi, I’m setting up your theme with my client and ran into a problem. If the filter has a setting: query type = OR there are problems described in Pictures 1 and 2. Besides, I don’t understand why the text colors of the buttons and the color of the buttons themselves are different, given that the global settings are the same for all buttons.

1. https://ibb.co/82G6g9P 2. https://ibb.co/7R2DPVC 3. https://ibb.co/9q0Nzfn

Hi,

Please submit a support ticket here from the account where you purchased Flatsome.

I can’t write to you by email, because the owner has access to the topic, and I’m just a webmaster

Hi there, is it possible to have the price like this: https://www.maxaro.nl/tegels/badkamertegels/ and how can we place standard text (like the green one) there?

also the synopsis (cat view) strip the html, we want to show the bullets like this.

Hi,

Can you submit a support ticket here?

Is there already a fix for the logo not showing? The problem persist still on all our websites even after the updates… Can someone comment on this about it?

Hi,

Probably, you customized the logo template file in the child theme. Please update that file manually.

I didn’t do anything with the child theme. I just updated the theme and the logo dissapeared and can’t get it back…

Can you submit a support ticket here?

Anyone knows how to align filter and sorting in category page, in mobile view. Its not very good looking one on top of the other! Thanks!

Hi,

Can you submit a support ticket here?

How do I deactivate my Flatsome theme license attachment to my old domain, which I don’t own anymore and use the theme on my new domain?

I went to Flatsome registration and clicked on Manage your licenses. it took me to another page called Flatsome Licenses where i could unregister my domain.

Is the above steps right? and if so, after unregistering my old domain i could freely register my new domain ?

thank you in advance for your help

Hi,

Yes, you can use your license on the new domain after removing the registration of the old one.

This theme is awesome and works without any errors. I have used many WordPress themes but always found some bugs. I would also recommend this theme to those who want to build a WordPress site.

I request the developer of this theme to please convert this theme to retina-ready resolution as you know Shopify themes are retina-ready resolution.

I also found a WordPress theme at ThemeForest which is retina-ready and looks and feels is like Shopify themes but I don’t want to write the name of that theme due to ThemeForest policy.

Hope the developer of this theme will consider my request and will update this theme to retina-ready resolution.

Hi,

You can vote on an existing feature request or submit a request here for a new feature you want to see on Flatsome.

Top rated features will be included in our developer’s to-do list.

Hi, i have a problem with the sliders, the load time is almost 10 second for the first image show up.

Hi,

Can you submit a support ticket here?

Hello!

Could you please verify if this solution works here?

https://themeforest.net/comments/27796326

There seems to be no WPML support on AJAX search requests.

Thanks!

Hi,

We haven’t received any bug report about WPML – Ajax Search incompatibility. If you think there is a bug, please report it by submitting a support ticket here. Ignore the auto-reply. All tickets are reviewed and the bug reports are forwarded to the developer team to check.

Hi – my ticket 147990 was started on Jan 18, black screen in preview in UX Builder – after updating the theme. You have asked for credentials to my website and FTP which i have sent you… I still didn’t get no help from support, how long is it going to take? do you know the solution or is it a terminal error for your theme?

Hi,

I see your ticket #147990 was answered. Would you please check your inbox and also the spam folder?

Hello, is it possible to test the administration console live on a demo before buying?

Hi,

Unfortunately, there is no admin panel demo for now.

Is there a shortcode to list products in posts (articles) by keyword from title? For example I want to write an article about t-shirts and in the end of the article to list several products from woocommerce which have t-shirt in the product title. Thanks!

Hi,

We see that your support period is still active. Can you please submit a support ticket here?

Our support team will be happy to assist.

Hello, is the latest version of Flatsome compatible with WordPress 5.9? Thanks again.

Hi,

We haven’t received any incompatibility report yet. But it might be better to test on staging first or wait for a couple of weeks for the following minor releases (v5.9.1/5.9.2…) in such major updates. Bugs occur in a week, and the plugins you use may not be fully compatible yet.

Thanks again for the amazing support!

Hello, how can I add the Bubble % on product page formatting the following format: amount instead of %. I see a similar question but no answer.. unfortunately my support expired. Thank you for your help

Hi,

Sale bubble is a WooCommerce feature. You can modify its content with WooCommerce filter hooks.

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