1227 comments found.
Hi The theme has a bug: /wp-content/plugins/codevz-plus/wpbakery/social_icons.php on line 381
Please let me know how to solve it? thanks!!
Hi,
We could not experience your mentioned issue on our side, if there is still has issue, open a ticket on our support center and provide us your website URL and login credentials so we will check it for you.
https://codevz.ticksy.comRegards
Because my support has expired, but a problem has been found, shouldn’t it be fixed as soon as possible?
You should wait for our next update, it will be release in a couple of days
Hi, sorry to hear that. Hope everything gets better soon!
And, your support manager told me my ticket had been referred to the technical unit for further review and until now 4 days passed, there is still no reply.
Could you let me know when I can expect your technical response? (Ticket# 2933176)
Hi,
Thank you for your patience, we have replied to your ticket, please check it on our support center.
Regards
It seems with the latest version of the plugins Codez Plus and Rev Slider conflict and causes a 500 error when activated. Is there a fix for this?
Hi,
We could not experience your mentioned issue on our side, please delete the Revolution Slider and install it again, if there is still has issue, open a ticket on our support center and provide us your website URL and login credentials so we will check it for you.
https://codevz.ticksy.comRegards
I did do that and I have downloaded the latest version of the theme and plugins. When I activate Rev Slider it goes to a 500 error. I am using the latest version of wordpress as well. System status for the theme says good though.
Hi,
Error 500 is related to your hosting, As we said we can not find the issue without accessing to your admin because we do not this issue on our side or any other users website.
Open a ticket on our support center and provide us your website URL and login credentials so we will check it for you.
https://codevz.ticksy.comRegards
Hi there, 5 days passed, nobody replied. Could you please reply to the ticket# 2933176? Thanks
Hi,
Our support manager has gone on sick leave, sorry for the delay, we will respond to your ticket soon.
Regards
Hi, sorry to hear that. Hope everything gets better soon!
And, your support manager told me my ticket had been referred to the technical unit for further review and until now 2 days passed, there is still no reply.
Could you let me know when I can expect your technical response?
Hi,
Thank you for your patience, we have replied to your ticket, please check it on our support center.
Regards
In Germany, the fonts may only be integrated locally. Is there a way to save the google fonts locally? And block the connection to google? thank you
I want to purchase this theme as my brother already bought and is using it for his business but there is something i noticed….. Your ‘Church demo template’’ is not compatible with Elementor. It is only compatible with WP Bakery. Please clarify this before i purchase.
Thanks
Hi,
All demos are compatible with both WPBakery and Elementor Page Builder.
Church demo is fully compatible with Elementor.
Regards
It is not working for me, it only works with WPbakery for me and I prefer Elementor. Here is the error message it gives:
””PHP error 500, Internal server error. Please
check your server error log file or contact
with support.”“
Please help.
Hi,
Please send your website URL and login credentials via our support page: https://codevz.ticksy.com
Regards
I am using a local network to run it (Xampp). I don’t think the url would work for you. Is there no other way?
All the other demos are working with Elementor except the church demo and it’s the church demo I need as I want to build a website for my church.
Hi,
We’ve checked the church demo and imported it on our test localhost and I can confirm that there is no issue and the church demo was successfully imported on our side.
Error 500 is related to your localhost, please check your localhost settings and configuration also you can check your localhost minimum requirements on our “system status” check on the Xtra dashboard.
Regards
Thanks.
You are welcome 
Hello,
I bought the theme and am now trying to configure it. I have imported the template “Eldery Care”. Unfortunately the Slider Revolution does not work. The templates are empty and I can’t find the Home Slider. Where can I import it from?
Thank you
Hi,
You can import it again and in custom importing option select the slider only.
Please read this (step 5):
https://xtratheme.com/docs/getting-started/importing-demo-content/and this:
https://xtratheme.com/docs/how-to/how-to-change-home-slider/Regards
Hi there. I know my support has expired but would appreciate if i can get a response. I am using the demo “building” and want an aditional post type which i thought had to be in it named “our services” just like “projects”
Hi,
You can use “Custom Post Type UI” plugin for creating the new CPT
Regards
what about changed the post type url for projects which is currently portfolio? Where can i edit that?
changing**
If you do not need the portfolio post type you can change it to your own name, please read this:
https://xtratheme.com/docs/theme-options/theme-options-portfolio-slug-title/I will be able to transfer this theme to another domain. Please let me know. Thank you.
Hi,
Yes, you can de-register your domain name from Xtra dashboard page in your WordPress dashboard then activate your theme in another website.
Regards
Hello I posted a support ticket 20hours ago but no response yet. Is someone able to check that for me? Here are the details: The Page building editor allows you to apply styles to a Portrait iPad view,
but not a Landscape iPad view.
The Landscape view on iPad seems to take on the styles set in the “desktop” editing options in the Page Builder, but this is not suitable as the content becomes ‘broken’ often on the iPad in Landscape view because of that.
Example, on the About page (assuming you are using the ELDERLY theme as the basis); the “47+ years experience” box that sits on top of the first main image (top right of page) overlaps onto text on iPad in Landscape view.
Also another bug I have found is that the “47+ years…” box keeps adding extra height / empty space inside itself at the bottom, I keep removing any additional line breaks but they keep coming back even if I don’t edit it. Can you please check that?
Hi
We’re replied to your ticket, Please follow your issue via ticket and provide us your website login credentials, so we will investigate and find the issue for you.
Regards
Negative comments are nothing but “bullying” by competition. This is one and only theme you’ll ever need. I’m not someone famous or anyone important guys, but please give this theme a go and do not believe negative comments. Some people are damn straight vicious.
Theme is built to a perfection, you can edit everything you ever wanted to. You’ll make any page, any ecommerce, anything with this theme for such a low price.
Hi,
Thank you so much for your great feedback about Xtra Theme.
Regards
We have problem in pictures not showing is flow pictures
Hello Codevz,
In your Creative Business Theme, is it possible to change the color of the little green dots or whatever you prefer to call them that fly across the screen?
Wanted to ask before I apply a license to it and then not get it to do what I want.
Also, is there a repository anywhere, or a page in each demo that has all of your page layout features from all themes that can be copied and used in any page, rather than take them from one theme and try to use in another?
If not, this would be a rather extremely helpful suggestion for the future releases on all themes.
Thanks for your help, it is appreciated.
Hi,
- 3 dots shape color: this is the shape of “Title and Text” element so you can find it in this element under the “Shape” tab and change the color from the styling stylekit.
There is no reference page for all pages layouts once, you can check your wanted demos and then import the specific page you want only into your website and use it.
Thank you for your suggestion, we will add this feature to our further update list.
Regards
Hello Codevz,
I have to say I’m new to your themes, and I’m a bit lost where to find some of what you just mentioned to change the color of the dots scrolling across the page on the Creative Business Theme. I want to go from Green to another color to check it out.
In the help section I saw some of the items you mentioned using WP Bakery, but I have the Elementor version in use, not sure if that makes a difference.
I tried downloading WP Bakery, but then it only wanted to let me add a new section, so I’m assuming since I am not using that version as the original page builder, maybe I cannot see the one you are referencing?
Just need some more basic pointers to get me to the right place. Seems like what I want to change should be in Slider Revolution. Feel kind of foolish because I can usually figure these things out, but I’ll keep checking until I hear back, Thank you for the help.
Ok, found the original video, guess I can’t change anything here, I’ll have to look for something close elsewhere. I probably didn’t give you enough info for you to realize what I was trying to change, and I was blanking that it was an actual video.
https://www.youtube.com/watch?v=VZH1_-tx-VAI’ll look for something different, thanks again, then maybe upload it to vimeo since I have an account there and won’t lose it if the video disappears from you tube.
Hi,
Learning how to use theme is not part of our free support, you can watch our video tutorials and use our documentation as a reference.
Online Documentation: https://xtratheme.com/docs/Video Tutorials: https://www.youtube.com/channel/UCrS1L4oeTRfU1hvIo1gJGjg/videos
FYI: All images used in the demo website are just for demonstration purposes, You do not have permission to use demo images on your website. you should replace your own.
Regards
Can I use one license on multiple websites? or I have to buy a separate license for each site individually? if the latter, do you offer multiple site plan?
Hi,
Our license is a single license and you should buy a new license for each new website separately. we do not have any plan to add multiple sites license.
Regards
I need help. When I try to update my page after editing on Elementor. It shows “Server error (400)”
Hi,
Please send your website URL and login credentials via our support page here: https://codevz.ticksy.com we will check it for you.
Regards
When i try to change the logo or edit the site it says this message.
Your theme has 13 widget areas, but this particular page doesn’t display them.
You can navigate to other pages on your site while using the Customizer to view and edit the widgets displayed on those pages.
Hi,
You should change the logo from Theme Options > Header > Logo
Also you can see our Edit Guides in our documentation to find how to edit each demos.
https://xtratheme.com/docs/demos-edit-guide/Regards
but when i do that it says this message and it doesnt show the widgets, ive tried installing one with wp bakery and the other with elementor
Your theme has 13 widget areas, but this particular page doesn’t display them.
You can navigate to other pages on your site while using the Customizer to view and edit the widgets displayed on those pages.
Hi,
Please send your website URL and login credentials via our support page: https://codevz.ticksy.com we will check it for you.
Regards
Hi. I bought the theme today and every time i try to activate the “codevz plus” it shows me that “Plugin could not be activated because it triggered a fatal error”
Hi,
It seems that your plugin has not been installed completely, please go to /wp-content/plugins/ and delete the codevz-plus folder, and then try to install it again. if you have any issues, please contact with our support page here: https://codevz.ticksy.com
Regards
Hello Team, Please why does your new theme update keep giving me an error anytime i upload ?
I cant use the new theme update. Please sort this error out,
I’m having a lot of problems with this theme, the images by and just don’t work, I’ve even tried to install the theme on another server I installed everything again and nothing all the images appear as: wp-content/plugins/codevz-plus/assets/img/p.svg
I send tickets, they take a long time to solve anything. I have my client already upset with me
Hi,
We’ve received your ticket just 6 hours ago and it needs more time to investigate in this case, please be patient and give us more time to find your specific issue.
NOTE: You can send your login credentials via your ticket to make this procedure faster.
Regards
I’ve already answered the password and user in the ticket, so that you can access the site, but so far I’m still waiting for the answer, I don’t think you have checked the site.
I’m having problems with the images that none appear, and the polylang…
I ended up being able to resolve it. The problem is with the Polylang plugin, theme test doesn’t work with this plugin
Hi,
Sorry for the late reply because of the New Year holidays, our technical team working o this issue and we will release a new update as soon as we fixed it.
Regards
welcome back to themeforest, can you talk about your new elementor support – re: your entire demo and content was based off wpbakery – did you port everything to elementor or just a few demos/modules?
Hi,
Thank you, All demos are Elementor ready, you can check each demo with both page builders, please check our website: https://www.xtratheme.com
Regards
