13768 comments found.
Hi there 1. I tried to sign up for support. But I did not receive any link to my e-mail address. 2. I could not find where to enter the license code on my site.
Merhabalar 
1- Could you please start a pre-sale thread here – https://kriesi.at/support/pre-sale-question/ and attach your purchase code in private content field so we can reset your forum account?
2- Please refer to this post – https://kriesi.at/documentation/enfold/theme-registration
Regards, Yigit
Teşekkürler.
I wish the theme settings were in Turkish.
Merhabalar,
Rica ederim 
Firsat buldukca olabildigince cevirmeye calisacagim. Sizde bu eklentiyi – https://wordpress.org/plugins/loco-translate/ kullanarak cevirileri yapabilirsiniz 
Regards, Yigit
Hi, I cannot update my 2 websites that has Enfold from 4.8.9 version to 4.9. I clicked the update button but it gave this error: An error occurred while updating Enfold: Update package not available. After that I do not see any update option even if I click the check manually. I checked the 3rd site of my friend that has Enfold and it is updated. The same server config and the same PHP version. What could be the reason?
I could update one site. And the other one resists. If I wait a little it may does that who knows. 
Merhabalar,
Thanks for contacting us!
Could you please try installing Envato Market plugin – https://www.envato.com/lp/market-plugin/ and try updating the theme using your Personal Token and check if it works? 
Regards, Yigit
Merhaba üstadım,
I installed the plugin, clicked update and seen the PHP error below. This update made my version 4.6.3.1 ( I had 4.8 ). I have 2 licenses so I created a new token then updated Enfold but still the same version ( 4.6.3.1) and PHP warnings are the same. What is happening? Should I do it manually?
Deprecated: Unparenthesized `a ? b : c ? d : e` is deprecated. Use either `(a ? b : c) ? d : e` or `a ? b : (c ? d : e)` in …../public/wp-content/themes/enfold-old/functions-enfold.php on line 332
Warning: Creating default object from empty value in …./public/wp-content/themes/enfold-old/config-templatebuilder/avia-shortcodes/slideshow_layerslider/slideshow_layerslider.php on line 28 Skip to main contentSkip to toolbar
Deprecated: contextual_help is deprecated since version 3.3.0! Use get_current_screen()>add_help_tab(), get_current_screen()>remove_help_tab() instead. in …..../public/wp-includes/functions.php on line 5691
Woow.. this process created Enfold-old directory seen via FTP. So the process created a new theme basically. I activated enfold-child again. There is no problem. That was weird. 
Merhabalar 
I am guessing there was already a theme called Enfold-old because updating the theme would not create a new one, it would install (or overwrite if already installed) “enfold” folder inside /themes/ folder.
Nevertheless, I am glad this was resolved.
Let us know if you have any other questions and enjoy the rest of your day 
Regards, Yigit
Hi! I have a problem with social webs. I added all my social webs but one of them I can’t. I need can add Telegram link too because is very important. How I can do it? Thanks. Best Regards!
Hi,
Thanks for contacting us!
Please refer to this post – https://kriesi.at/documentation/enfold/social-share-buttons/#how-to-add-custom-social-icons-to-enfold-options 
If you have any other questions or issues, please start a thread on our support forum – https://kriesi.at/support 
Regards, Yigit
Need to update the form builder, Need more field with multiple file uploader. Can you add these features ?
Hi,
Thanks for contacting us!
Due to security concerns, we are not planning to add file uploader to Enfold’s contact form. If you need a file uploader, please consider using a more advanced plugin such as Contact Form 7 – https://wordpress.org/plugins/contact-form-7/. You can find docs here – https://contactform7.com/file-uploading-and-attachment/
If you have any other questions or issues, please start a thread on our support forum – https://kriesi.at/support 
Regards, Yigit
I renewed my support and I can’t use your support forum because it says I need a key, but a key didn’t come with my renewal purchase! Ty
Hi,
Thanks for contacting us!
Please login to our forums and go to https://kriesi.at/support/forum/enfold#new-post and re-validate your purchase code there. After that, you should be able to start new threads 
If you need assistance, please start a pre-sale thread here – https://kriesi.at/support/pre-sale-question/ 
Regards, Yigit
Running the latest version of Enfold and WordPress 5.9 and the Gallery Module is displaying the page title at the top of the gallery.
Hi,
Thanks for contacting us!
Please see this post – https://kriesi.at/support/topic/gallery-and-page-title-bug/#post-1339913. We have already fixed the issue and it will be included in upcoming version 
Regards, Yigit
Hello, can you please update the changelog file? Thanks.
Hi,
Thanks for contacting us!
We will update it on ThemeForest. In the meantime, you can find it here – https://kriesi.at/documentation/enfold/changelog/ 
Regards, Yigit
Thank you.
The recent update disable html code in the item Icon Grid, the cell of Grid Item Sub-Title (av_icongrid_subtitle icongrid_subtitle). Its a bug or a purposely change?
Hi,
Thanks for contacting us!
I tested it on my local installation however HTML inside Icon Grid content is still working for me. Could you please share the HTML you are using via – https://pastebin.com/ so I can test it as well?
Regards, Yigit
Only a <”BR”> for a line break. Please look at the screenshot https://ibb.co/25ZZKPb
Hi,
Icon Grid sub title does not accept HTML. It is not a recent change.
If you would like to unescape HTML, modify /enfold/config-templatebuilder/avia-shortcodes/icongrid/icongrid.php file on your child theme – https://kriesi.at/documentation/enfold/intro-to-layout-builder/#add-elements-to-alb
You can copy the file to your child theme and find following line
$output .= "<{$subtitle_el} class='av_icongrid_subtitle icongrid_subtitle' {$markup_sub}>" . esc_html( $atts['subtitle'] ) . "</{$subtitle_el}>";
and change it to following
$output .= "<{$subtitle_el} class='av_icongrid_subtitle icongrid_subtitle' {$markup_sub}>" . $atts['subtitle'] . "</{$subtitle_el}>";
If you have any other questions or issues, please start a thread on our support forum – https://kriesi.at/support 
Regards, Yigit
Hi, on our website the horizontal gallery isn’t working properly on desktop. When deactivating the lazyload plugin, the gallery works fine. Are there any other solutions, because we need the lazyload feature. Thanks! Janneke
Hi,
Thanks for contacting us!
If you are using a Lazy Load plugin, please go to Enfold theme options > Performance and disable “Lazy Loading” 
Regards, Yigit
Hi Yigit, thanks for the quick reply! Unfortunately, disabling it there doesn’t work
Any other suggestions?
Hi,
Is it enabled in element settings? If it is, please try disabling there too.
Regards, Yigit
Hi Yigit, yes the element itself also has Lazyload disabled 
Do you please have another suggestion? Now just a part of the gallery is showing.
Hi, our license expired. How can we buy a new one?
Hi,
Thanks for contacting us!
You can scroll to the top and click “Add to cart” on “Buy License” tab on the right side of the page 
Let us know if you have any other questions and enjoy the rest of your day!
Regards, Yigit
Hi! Since the newest update the drag and drop to reorder the images in the gallery module not working. Is this going to be fixed soon? Thanks in advance.
Hi,
Thanks for contacting us!
The issue is related to WordPress 5.9 and it will be fixed in 5.9.1. You can read more here: https://core.trac.wordpress.org/ticket/54902
For temporary solution, please add following code to bottom of functions.php file in Appearance > Editorfunction ava_custom_css_admin_mod() {
echo '<style>
.wp-core-ui .attachments:after {
visibility: hidden;
display: block;
font-size: 0;
content: " ";
clear: both;
height: 0;
}
</style>';
}
add_action('admin_head', 'ava_custom_css_admin_mod');
Regards, Yigit
Enfold builder not working since WP 5.9 and latest Enfold theme update. The support asked me for access codes but no longer responds. How to do ?
Hi,
Thanks for contacting us!
I checked your thread on our support forum and it seems like issue was resolved already 
Let us know if you have any other questions and enjoy the rest of your day!
Regards, Yigit
hi, I created the scrolling homepage through an anchormenu and a fullmenu for the other pages of the site. I followed a change in the code from your guide. I am trying to translate the site into English but the scroll menu is not working. The plugin I am using is polylang. How can I do?
Hi,
Thanks for contacting us!
Please refer to this post – https://kriesi.at/documentation/enfold/menu/#different-menu-for-different-pages and choose to display different menu per page, either by using a plugin or custom code.
Regards, Yigit
Hi, In my homepage (One-page default demo), when we stay to look at the images and watch the videos, the page moves up and down: https://mest.finance
How can I solve it?
Hi,
Thanks for contacting us!
That is related to Testimonials element on your page. Height is adjusted according to testimonial content. 2 of your testimonials 3 lines and 1 has 2 lines. You could either adjust the content, choose a different style for your Testimonials element or we could provide you custom CSS code to fix the height 
Regards, Yigit
Hi, I have Enfold version 4.7.6.4 and want to update it to Version 4.8.9 or any latest version. In the Theme Options > Theme Update, I have added the Envato private token – still I do not see any notification there nor in my Dashboard > Updates for the latest version. Please advise. I want to avoid updating the theme via FTP. Thank you
Hi,
Thanks for contacting us!
Could you please install Envato Market plugin – https://www.envato.com/lp/market-plugin/ and check your Personal Token? The issue usually occurs when not all required tokens are enabled. If that is the case, please refer to this post – https://kriesi.at/documentation/enfold/theme-registration/#toggle-id-5 and regenerate a Personal Token 
Regards, Yigit
Very sad. You’re more important than TF, not the old customer. Closed feedback to the client through the forum:(
Hi,
Thanks for contacting us!
I have checked your forum account and it seems like you are able to start new threads 
Let us know if you have any other questions and enjoy the rest of your day!
Regards, Yigit
Thanks 
Hi,
Thanks for contacting us!
Have you fetched the coordinates after inserting your address?
Regards, Yigit
No, I have to enter the coordinates manually, because if I enter the address and ask for the coordinates, it gives me an error on the api key, but the latter has no problem.
Hi,
The issue might be related to that error I am afraid. Could you please start a thread on our support forum – https://kriesi.at/support and attach temporary admin logins in private content field so we can look into it?
Regards, Yigit
I can’t, my forum license has expired, I haven’t worked for 2 years and I can’t afford to shop at the moment. 
can you help me for this problem?
ERROR
This needs to be fixed.
<li class="social_bookmarks_five_100_px av-social-link-five_100_px social_icon_1"><a target="_blank" aria-label="Link zu Five_100_px" .......="" title="Five_100_px" class="avia_hidden_link_text">Five_100_px</a></li>
Its name is “500px”, not Five_100_px
Hi,
Thanks for contacting us!
I believe our devs used “Five_100_px” to avoid possible conflict but to be honest I am not sure. I have forwarded your request to our devs though.
Regards, Yigit
Its a TITLE-attribute!
How can that lead to a conflict? With what? Paralleluniverse??
Hello guys, please is it possible to have two elements side by side within the same column. I already have multiple columns within a particular row and I will like to line up two elements side by side within of one the columns. The default behaviour when I add the two elements right now is to place one above the other. That’s not fitting into my design layout, side by side is what I REALLY NEED. Any suggestions please. If the theme allowed to have columns within columns, I guess that would have worked. But at the moment, adding a column within a column is not possible.
Hi,
Thanks for contacting us!
That would be possible with some CSS customization. Could you please post a screenshot showing the changes you would like to make so I can see if I could provide you some quick CSS?
You can upload your screenshots on imgur.com and post the links here.
Regards, Yigit
Hi, my site was completely broken. After some searching it appeared to be the breadcrumbs. I changed the PHP to the new code provided. Pages work again, with breadcrumb, but the full size background image (with transparent header) on every page is not displayed. Something still is wrong with the breadcrumbs. If I remove the ‘[av_breadcrumbs]’ then the image shows fine.
Hi,
Thanks for contacting us!
We have updated the code to display Breadcrumbs as shortcode – https://kriesi.at/documentation/enfold/breadcrumbs/#insert-breadcrumbs-as-shortcodes. Could you please try with the updated code and let us know if that does not help? 
Regards, Yigit