26707 comments found.
@qode i know but honestly, the support is very slow and not helpful. i have described the problem to the support very precisely and only received a superficial answer. i bought the template because of the artist demo. in the demo is 100% an error. i am honestly very disappointed and do not understand it.
Hi there,
Thanks for writing in! Once we check we do see that your request is answered several times and our agent explained in detailed on where to change your desired changes. So if you need nay further assistance our team will for sure help you, so please continue the conversation with our support team.
Also, please note that our usual response time is within 24h and our team gives their best to answer to all our customers within this time frame.
Thank you for understanding and your patience.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi would it be possible to get older versions of the theme although the current support license has expired?
Hi there,
Thanks for writing in!
Since all updates are released through Envato, if you updated the theme you do get the latest files and improves that we added. We do not provide older version of the theme however you are always welcome to submit a ticket to our Help Center and explain your situation further more.
Thanks.
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Hello. Is the current version of Bridge compatible with WooCommerce 6.0x and Wordpress 5.9? Thank you in advance 
Hi there,
Thanks for writing in!
Yes it is
If you need any assistance with the theme feel free to submit a ticket to our Help Center and one of our support agents will assist you.
Thanks.
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In the Artist Demo of Bridge, the “My Work Image” always appears when i try to select another image for the background. This image is loaded by an external address. Where is the error?
Hi there,
Thank you for reaching us!
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
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Is it possible for viewers of your Bridge.list directory to sign up and track favorite listings in their dashboard? We did not see this feature but wonder if it can be incorporated. Also, is it possible to access the listing (vendor) dashboard so we can see how it functions?
Hi there,
Thanks for taking an interest!
You can see membership functionality in LMS demo http://bridge231.qodeinteractive.com/ – top right icon for login / registration https://www.screencast.com/t/BzvEyvN5ArS Here is part about it from our documentation http://bridge.qodeinteractive.com/documentation/18-qode-membership/ When it comes to LMS, all payment process is going through WooCommerce, so all payment options that are offered for in WooCommerce plugin are available. Here is part about LMS from our Official Manual http://bridge.qodeinteractive.com/documentation/21-lms/ Also you can login to the user dashboard or register an account to see how it looks like username: test password: test
Do let us know if you have any additional questions.
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Hi! How do I change the “DRAG” text when the cursor moves over the portfolio images? I have imported one of your demos and I am working from there but I can’t find the place to change that text, when the circle cursor shows up.
Or, how do I remove this completely and revert to the classic OS hand cursor?
Hi there,
Thank you for reaching us!
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
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Hi Qode interactive team, i want to install it for my new project but it was registered in another domain. How to remove registered domain? while the previous domain or project was expired?
Thanks
Hi there,
Please note that you can deregister your purchase code from our help center. As far as we can see you have deregistered your purchase code and if you still need assistance with this, you are more than welcome to send us a mail to our help center providing your purchase code in it and our team will check this on your end.
Thanks.
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We have questions for your Bridge.list directory (not the city directory).
1) When someone searches a category, we noticed you do not have any of the vendors connected to the map, so we cannot see what the map pins look like and how they function (if they are animated etc). This is a very important feature in a directory and we would need to see this before we can consider buying this theme. Can this be arranged?
2) Bridge.list is currently showing food related categories and businesses. Can this directory be used for a wide variety of categories and businesses other than just food-related businesses?
3) Can you be hired to do theme customization? If not can you recommend someone?
4) Can we add subcategories to the directory?
5) Will it be possible for us (without changing code) to make changes to the home page such as changing the font? Would we be able to change the stagnate banner to a slideshow? Would we be able to add more category icons below the search bar, and can we link these icons to the categories so they are live links?
6) On the home page, just underneath the main banner where it says “Less lost, more found, best locations,” does this theme offer this type of flexibility such that we may add/remove/move blocks and assign categories and/or locations to the blocks?
7) The default map is Google Maps. Is it possible to change this to OpenStreetMaps or another map service?
After we are able to see the pins on the map, will it be possible for us to change the look of the pins, animate the pins, and change the colors to correspond to the type of listing? Can this be down without code?
9) Can we turn off the star/numeric rating system for certain entries and/or categories of entries?
10) On the individual vendor listing page (which we feel is beautifully done by the way), can we change the color of the buttons and control the speed of the image carousel at the top and/or make it so the user can control/stop the rotation?
11) On the individual listing page, can we customize the number of and/or arrangement of the information blocks on the right side of the page? Add a map there for instance? Or add an advertisement?
12) After a vendor buys a listing, are they able to get back in to the listing on their own in the future and make revisions if needed?
13) Does the shop allow for digital downloads?
14) If we do decide to customize the theme (either by hiring you if that is possible or by hiring another programmer, how are updates handled?
Hi there,
Thanks for taking an interest!
1. When someone searches a category, we noticed you do not have any of the vendors connected to the map, so we cannot see what the map pins look like and how they function (if they are animated etc). This is a very important feature in a directory and we would need to see this before we can consider buying this theme. Can this be arranged?Listing will be shown on the map and if you select a listing type, and connected categories to that particular type, the icons will be shown in the map.
Just go to edit Listing category and choose desired icon like here https://www.screencast.com/t/TB6DehkGVy
2. Bridge.list is currently showing food related categories and businesses. Can this directory be used for a wide variety of categories and businesses other than just food-related businesses?
WP job manager is using types, and if you need to use categories you can enable them from WP job manager settings. After that you can assign types to categories https://www.screencast.com/t/3w62NCmml but you can’t search by category since right now it is possible to search by region and by type when you add listing search on a page, but you can list categories if you want to with Qode Listing categories element.
3. Can you be hired to do theme customization? If not can you recommend someone? 4) Can we add subcategories to the directory?We are focused on developing WordPress themes and providing support to all our customers, so customization is not a service that we offer. https://themeforest.net/page/item_support_policy#whats-not-included-item-support
4. Can we add subcategories to the directory?You can have listing subcategories.
5. Will it be possible for us (without changing code) to make changes to the home page such as changing the font? Would we be able to change the stagnate banner to a slideshow? Would we be able to add more category icons below the search bar, and can we link these icons to the categories so they are live links?You can for sure change font, as well as the slider/banner can be changed. You will also be able to add more icons, these are set as images and text beneath them.
6. On the home page, just underneath the main banner where it says “Less lost, more found, best locations,” does this theme offer this type of flexibility such that we may add/remove/move blocks and assign categories and/or locations to the blocks?This is a listing category list which you can edit, add more categories or choose to display a specific listing type.
7. The default map is Google Maps. Is it possible to change this to OpenStreetMaps or another map service?We use Google Maps and we do have an option to connect to the Google Map API, we have not tested the theme with OpenStreetMaps or any other map service so we cannot guaranty theme compatibility.
After we are able to see the pins on the map, will it be possible for us to change the look of the pins, animate the pins, and change the colors to correspond to the type of listing? Can this be down without codeYou can change the icons, however the animation cannot be changed, unless you edit the theme files.
9. Can we turn off the star/numeric rating system for certain entries and/or categories of entries?You can remove the reviews section for sure, these are comments which can be removed.
10. On the individual vendor listing page (which we feel is beautifully done by the way), can we change the color of the buttons and control the speed of the image carousel at the top and/or make it so the user can control/stop the rotation?You can not control the speed for the carousel unless you edit the theme files, since we do not have an option within our theme settings. You can change the button colors though.
11. On the individual listing page, can we customize the number of and/or arrangement of the information blocks on the right side of the page? Add a map there for instance? Or add an advertisement?This is an already predefined template which will be shown once you enter specific information for each listing.
12. After a vendor buys a listing, are they able to get back in to the listing on their own in the future and make revisions if needed?13. Does the shop allow for digital downloads?When it comes to the shop, we do use WooCommerce for this purpose and you can for sure set your products to be digital products.
14. If we do decide to customize the theme (either by hiring you if that is possible or by hiring another programmer, how are updates handled?Updates are released regular, and every time it is released you get a notification and then you can update the theme according to our tutorial here. If you are modifying the template, we advice you to use Child theme so your modifications will not be overwritten by the theme update.
We hope this helped and let us know if you have any additional questions.
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Hi, i have a problem with Bridge Theme, after updated wordpress, product category pages leave a white page error, can you help me please? thanks.
Hi there,
Thank you for reaching us!
Since we do not have enough of information from here and we could not replicate this issue on our side. Please note that the the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thanks.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
menu is so far down from content? http://djinanna.com/home/
Hi there,
Thank you for reaching us!
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
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We updated to the latest version of bridge and now it is saying we need to activate our license. I put in the purchase code and email and it doesnt do anything. Our website is currently in disarray because features arent working.
Hello,
As we do not have enough information in order to help you, and since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket at our Help Center or contact us through this email, include your purchase code and URL of your site in the email, and one of our support agents will check this and assist you further. Thank you.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi there,
I have updated the theme and now it always says “Your copy of the theme has not been activated.”
But when I check the Dashboard it says “You have successfully registered your copy of the theme!”
I even deregistered and registered the theme again.
Anything I can do here?
Thanks!
Hello,
Please navigate to Appearance > Install Plugins and check if you’ve updated Bridge Core plugin.
It’s important that you also update all of the bundled plugins when the theme is updated. After you update theme all of the bundled plugins with available update should be listed in Appearance > Install Plugins.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
with Bridge theme, how can I add a frontend login / registration functionality for our users ?
And which Bridge demo has the front-end user login functionality as mentioned on themeforest page ? Demo link please
screenshot : http://prntscr.com/26oibbg
Hi there,
Thank you for reaching us!
This is done with Qode Membership plugin which is intended for the listing and LMS demos. You can check our listing demo in this link and LMS demo here.
You should know that you can always turn to our support team and you are more than welcome to submit a request at our Help Center and our support team will be happy to help regarding any theme related question. To submit a ticket please follow instructions from this article – How To Submit A Ticket.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
where can i get Qode Membership plugin ?
and can i use this Qode Membership plugin on other demo too for basic login / registration purpose ?
Hi,
The installation file qode-membership.zip can be found in bridge/plugins folder (please see screenshot).
The purpose of Qode Membership plugin is to extend Qode LMS and WP Job Manager (listing) functionality – it’s not intended to be used separately. In case you need login/register page for shop, then you can use “My Account” page by WooCommerce and you can find more info in this link.
In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi there, can we delete the “classic widgets” plugin? Is the theme already updated to use the “block widgets” instead, for all theme widget locations?
Hello,
Latest version of theme is compatible with block widgets. Please try updating theme to the latest version listed in change log. After you update theme you can deactivate and delete “classic widgets” plugin.
To update theme and bundled plugins please follow instructions from this article – How To Update The Bridge WordPress Theme And Bundled Plugins. After you update theme all of the bundled plugins with available update should be listed in Appearance > Install Plugins.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi, i have previously registered the license on another site but never used it and the site doesn’t even exist. How can i transfer it to another site? Thank you
Hi there,
Thank you for reaching us!
You should know that you can now easily deregister your purchase code via our Help Center by following instructions from this article – Deregister Qode Interactive themes via the Help Center. If you are unsure about the domain where the theme was previously registered, you can enter any url (like google.com), and in the error message correct url will be written.
You can also contact us through this email, include your purchase code in the email, and our support agents will assist you with deregistration.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi I purchased the theme years ago and have kept my site up to date but now the theme (Bridge Theme) is no longer compatible with the recent updates of WP Bakery. When I update my WP Bakery the elements or items on the Bridge Theme break. My website now only works with an old version of WP Bakery. Pls advise, thanks!
Hello,
We couldn’t reproduce this behavior on our local installation.
As we do not have enough information in order to help you, and since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket at our Help Center or contact us through this email, include your purchase code and URL of your site, and one of our support agents will check this and assist you further. Thank you.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello, Can I use your theme on two different sites ? In the past I was able to do that with your theme. Now, It looks like this is not possible anymore because when I deregister the theme on the site 1 in order to register the theme on the site 2, It breaks the site 1 ! Is it how it works now ? Thanks
Hi there,
With the Regular license you purchase with our theme, you can use the said theme only on a single website or a domain. You can take a look at Envato’s license policy on this link. Theme options, shorcodes and meta boxes are now disabled if theme purchase code is not registered on live server so misuse of regular license could be prevented.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi, how can i import this slider to layer slider , where is the import file ?
https://demo.qodeinteractive.com/bridge123/Hi there,
Thank you for reaching us!
If you imported demo content and the sliders are missing, please note that they need to be imported separately. See one-click import → Bonus tips.
In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi. Pre-sales question: does the template include a dark “shop” option? I see in your demos that there is dark backround (and corresponding color change for text and prices) option for the blog, for the portfolio an other non-woocommerce pages. Please tell me. Regards, Alberto
Hi there,
Thank you for taking interest in our theme!
You can check our online store demos in this link. Colors in the themes are customizable and you can adjust page or section background color and font colors to your needs.
Do let us know if you have any additional questions.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
My support just expired, but I still can’t get the license to activate my theme, despite deregistering and reregistering, as per the instructions .. how do I get the system to recognized the license code?
Hi there,
Could you please let us know if you are getting any error when registering the theme? If you are perhaps getting “Please Wait” message then please try the suggestions from this article – How To Fix The Please Wait Error During Registration Process.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
No waiting or errors, nice and smooth.
Hi,
As we do not have enough information in order to help you, and since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket at our Help Center or contact us through this email, include your purchase code and URL of your site, and one of our support agents will check this and assist you further. Thank you.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
ok, I’ll have to email, your Support form precludes ALL support requests, including ones which should extend inperpetuity, such as ‘how to get the original license to work’. Entering a license with expired Support prevents the form from submitting.
Hi,
Please contact us through this email and our support agents will check this and assist you.
Also, you should check if your Bridge Core plugin is up to date. After you update theme all of the bundled plugins with available update should be listed in Appearance > Install Plugins so please check there if Bridge Core plugin is updated to latest version.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
