39314 comments found.
Hello, I have the following problem: I sorted the product category taxonomy. These should be displayed in this order in the shop sidebar. Sorting by product category is selected in the widget. But the order is messed up. What can you do? A plugin for sorting was also tested.
Hello @music-and-sales
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here to Get Avada Support
Thanks
-Ammar
Hi, I enjoy your theme and the new layouts. Can you assist in one area?
I’m trying to update the text in the global page title bar for the back pages. I am using Avada Accountant. I see where to update the layout for the global page title bar, but I’m not sure where to go to update the text for the individual pages in the title bar. Any help would be greatly appreciated!
Hi,
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
Thank you I will send to correct place.
You’re most welcome 
I’m trying to change the font on the site via the global settings while using the nutritionist template. Can you please help me figure out how to do that?
Hi
Different areas of the site are changed via different font settings. You would need to share with us which font settings are your trying to change.
It would be difficult to assess/advise on the issue via the comments section. We would request you to please contact our support team to have your issue checked by them
You can create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
I purchase and registered with my main domain. My site has a user section where I have sub domain. so Avada is on the main domain then if user click login they go to sub domain. The problem is that it require me to have purchase code for the sub domain. Is there a way that I don’t have to purchase a second copy of this theme just the use Avada?
Hello @twohc1226
Depending on how the domains are setup, you should be able to use the same license there, however you will need to meet the criteria as mentioned here => https://bit.ly/3oTCO8M
If you need further assistance with this, please open a support ticket and our team will get back to you as soon as possible.
Click Here to Get Avada Support
Thanks
-Ammar
hi! I have some problems with Advanced Layer slider…. If I want to use it, my site becomes super slow in admin(x2) and front! this is normal? I test it without plugins only Advanced Layer Slider
Hi,
That doesn’t sound normal. While sliders will add some loading time as you’re loading a module with its own set of resources, it shouldn’t be slowing down the admin area by that much.
As this area is not a support platform and is meant for pre-sale queries/generalities, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
Hi,
I want to change the phone number on the avada hosting theme, how do i do that ? please let me know. Because avada hosting has a extra top bar with social icon email and phone number, i could not find it so kindly let me know.
regards
Hello @Unicomoda
That top bar is coming from the custom header layout, and inside the layout we are using a menu element where the top bar menu is assigned having those menu items => https://share.getcloudapp.com/z8ukgKRZ
If you need further assistance with this, please open a new ticket and our team will get back to you as soon as possible.
Click Here to Get Avada Support
Thanks
-Ammar
Ammar yaar cannot find it, can you tell me the steps where to go?
Hi
You can refer our temp Video here to see how this can be done.
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Thank you very very much
We’re glad to assist.
Hey Guys! Just a heads up that the import events pages for university and craft beer gives a “failed to retrieve api” error (because they are expired?) and the church one loads the events calendar info page and not the events.
Hello @cugr
How exactly are you importing them? are you using our prebuilt site importer and only importing the specific event post type? can you please provide some more information on this?
Thanks
-Ammar
Yes, using the prebuilt importer and only importing that specific page. These are the steps I did: Add new page – Avada Studio – Websites – Avada University – The Events Calendar Page – Import – “Failed to retrieve data from API” This is what it does on university and craft beer. On church it loads the events calendar info page from the site. I am not needing them at the moment and had just been testing with it and noticed. Maybe it’s just my end but wanted to inform you just in case it is for everyone.
Hello @Cugr
Thanks for the info, I am going to further check this and if it’s repliable will be getting this checked with our developers, thanks for notifying us
Thanks
-Ammar
Are we able to mix and match some of the elements/modules that in prebuilt templates with another prebuilt template? Any flexibility in that or are we stuck with how the prebuilt template works, and cannot add certain elements from a different prebuilt template? Thanks
Hi,
While only a single pre-built website can be imported at a single time, you can uninstall an imported pre-built site to import a new one.
In addition you can also import individual pages from Any demo you want – that way you get to import a slice of any other pre-built site.
With the recent addition of Avada Studio, you can now also import professionally designed individual content blocks freely as well:
Avada is a one time $60 purchase good for use on a single website. You get free updates for life. You can use Avada on one site by using it on any good WordPress hosting (you’d need to buy your WordPress hosting). Avada also comes with 60 premade demos/sites so you can import any of those and build from there.
- The Avada WordPress theme is purchased via the Themeforest marketplace here, and it is a one-off cost and not recurring > http://bit.ly/2HyNfIU
- You will also receive free theme updates for life
- You will gain access to all of the Avada demos -> https://avada.theme-fusion.com/
- Avada Quick Start Guide -> https://theme-fusion.com/documentation/avada/knowledgebase/quick-start/
Thank you. – Abbas
Hello,
LayerSlider updated to 7.0.8 on 8th Feb 2022. Today, it has updated to 7.1.0.
Avada has not released the updated and the current version stays at 7.0.7.
Why does Team Avada take so long in releasing the updates?
What if the update is of a critical nature?
Please act fast and release the updates as soon as they are rolled out.
Thank you.
Hi
Our team does try to test the update to check for any compatibility issues. An update for this will be released shortly. If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Please how do I change the Header Image of the Events Calendar List Page?
Hi
It would be difficult to advise on this without access to the site. If you are using a legacy header, you can change this by going to WordPress admin panel dashboard → Avada → Options → Header ⇒ Header background image. If you are using a Custom header then this will be changed by going to WordPress admin panel dashboard → Avada → Layouts. You need to edit the relevant header and change the background image of the header container
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Sadly it seems I have to renew my support to get this done. That’s not a good policy I bought this theme long ago
Hello @kemelite
The theme comes with free 6 months support from the date of purchase, the license and support rules are same for every purchase actually in this case, if you need our assistance that will require you to open a support ticket with our team.
Thanks
-Ammar
Please update your theme please, and header image hard coded and linked to your website. (https://avada.theme-fusion.com/author/wp-content/uploads/sites/128/2020/02/bg-15@2x-scaled.jpg) I will have to take more time to figure it out.
Hello @Kemelite
I am not sure where the image is coming from, which demo (prebuilt) site are you getting this from?
Thanks
-Ammar
Hello Ammar,
The image is coming from my site on this page https://michaelafenfia.com/events/Hi,
As this area is not a support platform and is meant for pre-sale queries/generalities, if there are still issues, you can reach us via the form on this page: http://bit.ly/2NJoU51
Thank you. – Abbas
Please update your theme so we should be able to change a simple background image so I don’t have to pay for support. Thanks
Hi,
You can use the form I shared above to send a query. No support payment needed for that. This is not a support platform so we cannot address issues here like that.
Thank you. – Abbas
- is it possible to add the icon cart in the main menu and not this actual mention (Visit our online shop for the latest merchandise and products for sale Visit the shop) in the top bar?
- can I use all the woocommerce full options such like “select options” and custom the store with sidebar and the product page like the “Influencer” demo theme ?
Thans a lot in advance for your answer
Hi,
1- Yes, you can add the cart icon / link freely in the menu and remove the top bar message.
2- Yes. All of the WooCommerce specific features can be added to any Avada site, regardless of what demo/pre-built site you import or use. Some pages/product pages might rely on custom layouts on specific pre-built sites so you might need to use our Theme Builder to get the exact same results.
Thank you. – Abbas
Lately support has gotten really bad. No effort in trying to fix an issue. In my latest request I had to figure out the solution myself. One wonders why they have to extend their support if the support stuff are lazy to look at a problem and provide a solution.
Hi there
I have just had a close look at your support ticket, and I most certainly agree with you. The initial reply to your support ticket was not helpful and disengaged, and for that I do apologize. This is most certainly not the norm by any means.
Please check your email inbox, I have gone ahead and replied back to you.
Thank you, MB
Hi there
Because this area is not a support platform and is meant for pre-sale queries/ and generalities only, please submit a support ticket using the link below, and a member of our team will gladly help.
Click Here To Get Avada Support
Thank you, MB
In the “Handyman” demo, how do I remove or change the “popup” form. I couldn’t find the setting.
Hello @andacyaver
The popup form is actually coming from the Off Canvas and you will actually need to follow the instructions here => https://bit.ly/3sGfvAE
If you need further assistance regarding this, please open a new support ticket and our team will gladly assist you further.
Click Here to Get Avada Support
Thanks
-Ammar
Thank you. :DDD
No worries, have a good day ahead.
Hello, i need alternate website import method please share links.
Hello @edicindia
Sure, you can actually find it here => https://bit.ly/3rLhx2X
If you need further assistance with this, please open a support ticket and our team will gladly assist you further.
Click Here to Get Avada Support
Thanks
-Ammar
Hi there. I have purchased avada theme 1st licence back in 2014. Why dont I have suport for that licence since you isued suport payment in 2016? If I remember corectly you were saying that older licences will have suport. Thanks. Can you please check if there is a photo loading isue with chrome in win 11?
Hi,
Grandfathered support is valid on sites that are using a license purchased before September 1, 2015. So if you purchased in 2014, you’ll qualify.
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
helloavada i bought the theme in december at themeorest it says i have 4 months support remaining.
but heniloginit says i have no more supports so i can not send a tiket??
But when i log in it says i can not send support ticket
how can i fix this
Hi there
Make sure you have registered the purchase code within your support Dashboard as explained here > https://theme-fusion.com/documentation/avada/support/register-for-support/#registerenvatocode
Please log in to the support account, navigate to the “Purchase Codes” tab, scroll down and click the “Recently Renewed? Apply Extension Now” button > https://d.pr/i/OcKpGa
Thank you, MB
Hi,
I have updated theme, core and builder to the last version. But I can’t edit a text bloc on a page into the admin backend. If I want to edit the “recent post” bloc, for exemple, I can.
I use Firefox. There is a problem ?
Thank you rof your help.
David
Hi,
We’d need to login and take a look.
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
Alight. Done. Waiting for the solution.
Hi,
We’ll get back to you shortly.
We appreciate your patience over the weekend.
Thank you. – Abbas
Hi. Im trying to register my theme but i keep getting the following msg: “This purchase code has been locked, as it was used in a manner that violates our license terms. Please contact ThemeFusion to resolve.”
Hello @jdice
That means the purchase code was used on more than 1 website, with this being the case you will actually need to contact our support and provide your purchase code so we can further assist you with this.
Click Here to Get Avada Support
Thanks
-Ammar
Hello,
Anyway we can set the character limit on the form fields (text area) to be more than 1000 characters? If it’s not available out of the box, is there something in the code that needs to change so we can increase that limit?
Thank you
Hi,
You can leave that value at 0 to have no max limit.
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
){kind=link}