Hello,

Please create a ticket on our support system https://potezasupport.ticksy.com/ and provide the site URL and steps to replicate the issue so that we can check and guide you in a more organized way.

Thanks, Dinesh – https://www.potenzaglobalsolutions.com/

Hello,

If I buy this and your android app, will that be enough to run my site? Or do I have to purchase any addon or something extra?

>> To run your site you just need theme not the app so we suggest first you purchase the theme and make your store working online.

>> To find new customers you need website and to retain customers you need mobile application please refer https://ciyashop.potenzaglobalsolutions.com/app/?activetab=responsive-mobile-app

>> Now once you successfully make your online store website and have customers you should go for mobile application.

Also, will I get all the demo themes along with your theme? >> Yes you can install any home page you want.

And Do I need to purchase any api stuff for connecting the website to my app? >> No if you can configure the Mobile App then you don’t have to purchase any api stuff but Mobile apps are non supported item so you have to follow the documentation.

Thanks, Mitesh

Hello,

There is no such feature in the theme. You will have to use any third-party plugin that offers this kind of product filter.

If you have any queries, please create a ticket on our support system https://potezasupport.ticksy.com/ so that we can guide you in a more organized way.

Thanks, Dinesh – https://www.potenzaglobalsolutions.com/

Hello,

Please refer to the below link to check product list display styles. In all the styles, the product action buttons are visible after hovering, but you can customize the CSS to show them always.
https://ciyashop.potenzaglobalsolutions.com/?activetab=shop_hover

Thanks, Dinesh – https://www.potenzaglobalsolutions.com/

Hello,

We will share your request with the product management team for further consideration but before that will require detailed information and access details to investigate the issue, which you will need to create a support ticket to provide.

And, if you are unable to post a ticket due to expired support, please extend your support and create a ticket to share the details.

Thanks, Dinesh – https://www.potenzaglobalsolutions.com/

Hello,

Cookie Law Info (.ciyashop-cookies-info) does not work correct with cache. It remains open or closed, depended its state during page caching. You should improve its code to work with caching plugins.

Hello,

We will share your Cookie Law Info request with the product management team for further consideration.

If you have any queries, please create a ticket on our support (https://potezasupport.ticksy.com) and provide detailed information about the issue with screenshots so that we can check and guide you in a more organized way.

Thanks, Dinesh – https://www.potenzaglobalsolutions.com/

Hello,

The “Additional pages importer” is located at the bottom of the sample-data imported page, and it’s visible in the screenshot provided in the document.

Thanks, Dinesh – https://www.potenzaglobalsolutions.com/

Hello,

Also, for the rest of the query, we replied to your ticket.

If you have any queries, please create a ticket on our support system so that we can guide you in a more organized way.

Thanks, Dinesh – https://www.potenzaglobalsolutions.com/

Thank you, it is there now. I have checked my ticket for the slider to install, but I see no reply? Maybe it is cached. I will clear cache and reload and login again on the ticket system. I hope to have the slider to install soon. thank you.

Hello,

We replied to your ticket with the screencast of the slider import in the WPBakery import, and it’s working fine. And, since conversation is going on the ticket let us be there.

Thanks, Dinesh – https://www.potenzaglobalsolutions.com/

Hello,

It’s mentioned in the support tab above.

If you have any queries, please create a ticket on https://potezasupport.ticksy.com so that we can guide you in a more organized way.

Thanks, Dinesh – https://www.potenzaglobalsolutions.com/

Hello,

Please refer countdown setting in the below document. https://docs.potenzaglobalsolutions.com/docs/ciyashop-wp/?section=single-product

If you have any queries, please create a support ticket on https://potezasupport.ticksy.com so that we can guide you in a more organized way.

Thanks, Dinesh – https://www.potenzaglobalsolutions.com/

Hello,

We are working on it. Soon it will be available.

If you have any other queries, please create a support ticket on https://potezasupport.ticksy.com/ so that our concerned team can guide you in a more organized way.

Thanks, Dinesh – https://www.potenzaglobalsolutions.com/

hi guys, there is an error during WPBakery Page Builder update … this is the error: “C’è stato un errore durante l’aggiornamento di WPBakery Page Builder: Malformed URL: “key”” is required”

idea?

Hello,

The key is missing in the update request, as indicated in the message that the key is required. It seems like activation data is broken. Please reactivate the theme using the purchase code and update the plugin again.

If the issue persists, please create a support ticket on https://potezasupport.ticksy.com/ and provide detailed information with the URL and screenshot so that our concerned team can guide you in a more organized way.

Thanks, Dinesh – https://www.potenzaglobalsolutions.com/

Hello,

As per the error message ”...undefined function curl_init()”, it seems cURL is not available on your server. Please contact your hosting provider to look into this.

If you have any other queries, please create a support ticket on https://potezasupport.ticksy.com/ so that our concerned team can guide you in a more organized way.

Thanks, Dinesh – https://www.potenzaglobalsolutions.com/

Hello,

Please create a support ticket and share your details so that our concerned team can guide you in a more organized way.

Thanks, Dinesh – https://www.potenzaglobalsolutions.com/

Hello,

Yes, a changelog is provided at the bottom of the item detail tab on this page. Please navigate to this link.

Thanks, Dinesh – https://www.potenzaglobalsolutions.com/

Hello,

Please purchase support and create support ticket on https://potezasupport.ticksy.com/

Thanks, Mitesh

Hello,

There is no such option to set background-color on a specific page or sidebar. You can do it by adding custom CSS in the child theme’s style.css or Theme Options > Custom CSS/JS.

Hope this will resolve your query. If you still have any queries, please create a support ticket on https://potezasupport.ticksy.com so that we can guide you in a more organized way.

Thanks, Dinesh – https://www.potenzaglobalsolutions.com/

Hello,

We haven’t tested Woo-Commerce Subscriptions with the theme, but it should work fine with an out-of-the-box setup. Since there is some customization on the product detail page as per the theme’s layout, there may be some minor discrepancies, which you can resolve by customizing it in the child theme.

Thanks, Mitesh

Hello,

We haven’t tested WooCommerce Subscriptions with the theme, but it should work fine with an out-of-the-box setup. Since there is some customization on the product detail page as per the theme’s layout, there may be some minor discrepancies, which you can resolve by customizing it in the child theme.

Thanks, Dinesh – https://www.potenzaglobalsolutions.com/

Hello,

We have replied on your support ticket.

Thanks, Mitesh

Hello,

We are not getting your question, Please create pre-purchase ticket on https://potezasupport.ticksy.com/ so we can guide you in an organized way.

Thanks, Mitesh

I can’t send a ticket because I didn’t purchase it I just want to know how many extensions are there on this theme for purchase Thanks

Hello,

There is category call pre-purchase does not require license.

Thanks, Mitesh

Hello,

You can achieve this with third-party plugins (from WordPress plugins repository or commercial plugins) providing features like product dependencies or forced products.

Thanks, Dinesh – https://www.potenzaglobalsolutions.com/

Hello,

Please create pre-purchase ticket on https://potezasupport.ticksy.com/ so we can guide you in an organized way.

Thanks, Mitesh