4041 comments found.
Hello,
Does this come with WPBakery page builder for free? Or we have to purchase it separately? 
Hi,
Thank you for being interested in our theme.
Yes, this theme already included WPBakery Page Builder for free in the download package. No more extra cost when you use our theme.
Best Regards,
PenciDesign
I can’t submit a ticket at your website, it tells me to enter purchase code (but there is no field to submit it).
Anyhow, I have issues with Soledad. The Gutenberg + Soledad experience has become noticably bad due to the fontsize/formating set by the theme inside the actual editor.
The fontsize inside the editor is super small. It’s not longer possible to see the difference between a heading (H1) and a paragraph, it has the same textsize. This is disturbing.
I wish the text in the editor would better represent the formating and fontsize at frontend/preview. How can this be accomplished, please help me, and please please put some work into improving this in future releases.
Thank you.
Hi,
We’ve replied to your email please check it. Also, after renewing the support, you need to wait a few hours for Envato API to update your purchases 
Best Regards,
PenciDesign
Hello.
Can i install the tamplate in the same domain-server in a subfolder or i must buy a new license?
Thank you
Hi,
With one WordPress setup, you need to use an independent license. If you want to install the theme on sub-folder as a testing/development site, please create a new ticket on our support forum or send us an email via our contact form ( if you can’t create a new ticket ) and our support team will help you to do that by using the testing/development license.
Best Regards,
PenciDesign
i am running PHP version: 7.3.33 on my server and also using wordpress 5.9.2 while trying to activate soledad Version: 8.1.2 i am getting error message “This theme doesn’t work with your version of PHP” , any help please, is the issue with server PHP or wordpress PHP version
Hi,
Thank you for purchasing our theme.
Since you’ve purchased the theme, so please create a new ticket on our support forum or send us an email via our contact form ( if you can’t create a new ticket ) and our support team will check it to help you there. Sorry because we don’t provide support for customers via comment here. The comment here is just used for pre-sale questions. Hope you can understand because we don’t have any support staff/developers working on the comment here.
Best Regards,
PenciDesign
Hi, I have asked before to hide the shopping cart from the home page and make it appears only on the shop page, you guys send me this code (below) but never worked, I know this ticket is old but couldn’t test it until today. thank you
top-search.shoping-cart-icon{ display: none; }
body.woocommerce-page #top-search.shoping-cart-icon{ display: block; }
Hi,
Thank you for purchasing our theme.
Since you’ve purchased the theme, so please create a new ticket on our support forum or send us an email via our contact form ( if you can’t create a new ticket ) and our support team will check it to help you there. Sorry because we don’t provide support for customers via comment here. The comment here is just used for pre-sale questions. Hope you can understand because we don’t have any support staff/developers working on the comment here.
Best Regards,
PenciDesign
I no longer have access to my old website and cant revoke the license. I am trying to use my license on a new site. What do I do?
Hi,
Thank you for purchasing our theme.
Since you’ve purchased the theme, so please create a new ticket on our support forum or send us an email via our contact form ( if you can’t create a new ticket ) and our support team will check it to help you there. Sorry because we don’t provide support for customers via comment here. The comment here is just used for pre-sale questions. Hope you can understand because we don’t have any support staff/developers working on the comment here.
Best Regards,
PenciDesign
Hello, Instagram Footer Widget stopped working. My theme is upgrated to the newest. My Instagram is connected. When I am logged i can see the Instagram Photos in the footer, when I log out – the Photos just disappear and looks like it is not connected. Can you help me out? Thank you
Additional Info – I see it on Mobile, but on Desktop is not working. I cleared my cache, tried all browsers – not working on desktop. My website is www.lillagreen.at
Hi,
Thank you for purchasing our theme.
Since you’ve purchased the theme, so please create a new ticket on our support forum or send us an email via our contact form ( if you can’t create a new ticket ) and our support team will check it to help you there. Sorry because we don’t provide support for customers via comment here. The comment here is just used for pre-sale questions. Hope you can understand because we don’t have any support staff/developers working on the comment here.
Best Regards,
PenciDesign
Hello dear support, i’m interested to buy Solidad, please how can i use it to install it on unlimited clients websites? as i’m an freelancer, can i use it for all my customers websites i will bild for them? Thank you
Also it have auto posts from bigest news websites or i will need an plugin for that?
Hi,
Thank you for being interested in our theme.
1/ Based on the Envato licenses policy – you can’t do that. With one regular license, you just can use it for one website only. This applies to all themes on Envato Market – not only us.
2/ Yeah, by default this feature doesn’t include inside the theme, if you want to do that, just need to use a plugin.
Best Regards,
PenciDesign
I like this theme very much, friends, is it appropriate on this site? https://isbul.gen.tr/
Hi,
Thank you for loving our theme.
Yes, of course you can use our theme for that site – it’s perfect for that site.
Best Regards,
PenciDesign
Hi Dear, when using custom header builder how to create search icon = form to be on whole screen when you click as on demo
Hi,
Thank you for purchasing our theme.
Since you’ve purchased the theme, so please create a new ticket on our support forum or send us an email via our contact form ( if you can’t create a new ticket ) and our support team will check it to help you there. Sorry because we don’t provide support for customers via comment here. The comment here is just used for pre-sale questions. Hope you can understand because we don’t have any support staff/developers working on the comment here.
Best Regards,
PenciDesign
I’m a little confused. Do I get all the templates once I pay $59?
Hi,
Thank you for being interested in our theme.
Yes, you will get all the templates once you pay $59 and you can get lifetime updates and free 6 months support from us – no extra cost for all of that.
Best Regards,
PenciDesign
I just can’t find translation possibility for “Latest Stories” Home Title box. Please could you help? Thank you
Hi,
You can do that via Customize > Homepage > General > Custom Heading Title of Latest Posts Section.
Also, since you’ve purchased the theme, so please create a new ticket on our support forum or send us an email via our contact form ( if you can’t create a new ticket ) and our support team will check it to help you there. Sorry because we don’t provide support for customers via comment here. The comment here is just used for pre-sale questions. Hope you can understand because we don’t have any support staff/developers working on the comment here.
Best Regards,
PenciDesign
hi, widgets are not showing, I go to dashboard-widgets and nothings shows, either through customize, please help.
Hi,
I just checked it on our testing site and I see it still works fine. So, it seems that’s something wrong with your-end. So, please create a new ticket on our support forum or send us an email via our contact form ( if you can’t create a new ticket ) and our support team will check it to help you there. Sorry because we don’t provide support for customers via comment here. The comment here just uses for pre-sale questions. Hope you can understand because we don’t have any support staff/developer working on the comment here.
Best Regards,
PenciDesign
Hi, how can I remove burger menu from Times template? Thanks
Hi,
Since you’ve purchased the theme, so please create a new ticket on our support forum or send us an email via our contact form ( if you can’t create a new ticket ) and our support team will check it to help you there. Sorry because we don’t provide support for customers via comment here. The comment here is just used for pre-sale questions. Hope you can understand because we don’t have any support staff/developers working on the comment here.
Best Regards,
PenciDesign
Hello,
I have updated to the last version from template.
But now I have the following problem:
1. Menu Icon. The three lines for menu are not visible anymore. 2. Shop page has just a 50% width. And it also doesn’t show correctly on smartphone.
Can you please help me?
Hi,
Thank you for purchasing our theme.
Since you’ve purchased the theme, so please create a new ticket on our support forum or send us an email via our contact form ( if you can’t create a new ticket ) and our support team will check it to help you there. Sorry because we don’t provide support for customers via comment here. The comment here is just used for pre-sale questions. Hope you can understand because we don’t have any support staff/developers working on the comment here.
Best Regards,
PenciDesign
Hi, I recently purchased the theme and it’s amazing thanks for good work and keep it up, I have two questions 1- I’m using the Modern News Demo for a news website, I added some posts with video format I want to add a video play icon over feature image so the user can notice that this is a video post please guide me I enable the option from the other Posts Section but it’s not displaying 2- can you guide me how to enable the lightbox option for the video when someone click on a video post the video should open in lightbox instead of going to single post page? waiting for your response Thanks in Advance
Hi,
Thank you for purchasing our theme and loving it.
Since you’ve purchased the theme, so please create a new ticket on our support forum or send us an email via our contact form ( if you can’t create a new ticket ) and our support team will check it to help you there. Sorry because we don’t provide support for customers via comment here. The comment here is just used for pre-sale questions. Hope you can understand because we don’t have any support staff/developers working on the comment here.
Best Regards,
PenciDesign
I just submit my ticket please have a look waiting for your response
Hi, can I check if this design has a feature of sign up /sign in after a few seconds reading time online? Thanks
Hi,
Yes, you can do that by using the popup builder from the theme and set the popup showing after X minutes when readers read your content. To setup the popup builder, please check option for it via Customize > Promote Popup.
Also, since you’ve purchased the theme, so please create a new ticket on our support forum or send us an email via our contact form ( if you can’t create a new ticket ) and our support team will check it to help you there. Sorry because we don’t provide support for customers via comment here. The comment here is just used for pre-sale questions. Hope you can understand because we don’t have any support staff/developers working on the comment here.
Best Regards,
PenciDesign
Hello,
Before I decide to purchase, I would like to ask you some few questions:
(1) Is this a one-time payment or recurring? (2) Is this compatible with WordPress 5.9 Full site editing?
Hi,
Thank you for being interested in our theme.
1/ Yes, it’s a one-time payment. You can get updates for a lifetime at no extra cost.
2/ Yes, this theme is already compatible with WordPress 5.9.1 – the latest version of WordPress.
Best Regards,
PenciDesign
So do you mean that I can customize my site on a “Full Site Editing” manner on 5.9? Or your theme will override the current editor of the 5.9 version?
Hi,
You can use new editor of WP 5.9 to adjust content of your posts/pages. But, to build the homepage like on our demos, you should use Elementor or WPbakery Page Builder or WordPress Customizer ( because our theme supports 3 ways to build the homepage – just pick one way you loves to use ).
Best Regards,
PenciDesign
So, if I activate your theme, will it output the old WP customizer? And what are your theme’s limitations that we need to use Elementor or WPbakery?
Hi,
You can build most of everything by using our theme, it has many many features. WordPress Customizer just is the theme options – check this image for more. For the post/page editor, it’s the new block editor from WP 5.9.
Best Regards,
PenciDesign
Can I also create a post/page template on my own? Or header/footer template?
Hi,
You can create your own header/footer template by using our header & footer builder.
To create your old post/page template, you can easy to do that by using Elementor or WPBakery Page Builder to do that.
Best Regards,
PenciDesign
Hi, it’s me again.
(1) Does your theme comes with your own page builder or do I really need Elementor or WPBakery?
(2) Can I implement a unique header/footer template for a particular page/post? Or will it inherit globally on my site?
Hi,
1/ As I said before, you can use Elementor or WPBakery ( we do recommend Elementor ) – it’s good page builders for WordPress.
2/ Yes, you can create a unique header/footer template for a particular page/post.
Best Regards,
PenciDesign
do you provide bulk purchase?
Hi,
Unfortunately, we don’t provide the bulk purchase.
You need to buy one regular license for one website.
Best Regards,
PenciDesign
Hi,
Thank you for purchasing our theme.
Since you’ve purchased the theme, so please create a new ticket on our support forum or send us an email via our contact form ( if you can’t create a new ticket ) and our support team will check it to help you there. Sorry because we don’t provide support for customers via comment here. The comment here is just used for pre-sale questions. Hope you can understand because we don’t have any support staff/developers working on the comment here.
Best Regards,
PenciDesign
