Discussion on Uncode - Creative & WooCommerce WordPress Theme

Discussion on Uncode - Creative & WooCommerce WordPress Theme

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Hi! Can I set a specific Content Block to a specific Product Category? Instead of setting it to all products.

Hello,
from the theme’s backend no, you can’t. However from your child theme you could filter the value of the general content block and change it according with the current product category.

Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc

How can I disable the auto-hiding of “add to cart” button? I want to make it visible all the time like the original Wordpress. Show on hover is fine on PC but really awkward on mobile since they can’t really hover without a mouse.

Hi gzzhongqi! Yes it’s possible with a simple line of code that in case we can suggest to you in our private Help Center: https://support.undsgn.com/hc

When using the Single Media to play a self hosted mp4 video, there is no volume adjuster on the control bar when viewed on a phone. It’s there on a desktop browser. We are using the most recent version of the theme but see others from a while ago having the same issue…

Hi PlanZbyZola! Not sure I understand but it sounds like so it’s due to your modification. If not, open a ticket as suggested because it works for us.

No, your “single media” widget does not display a volume control on android phones. So when the video starts in a muted state there is no way to unmute it. My code allows me to unmute it. After which I can then uses the phones volume buttons to adjust. The problem is that your widget doesn’t have the volume button on the control bar when viewed on an android phone. It is there when displayed on a desktop browser.

Hi PlanZbyZola! Ok now makes sense, I send the report to the developers hopefully they can integrate in the next update (or alternatively it will be fixed as soon as possible).

Hi, just bought the theme, but I’m a bit lost here. In the documentation that comes with the theme, there is only documentation for two of the plugins. Is there any documentation available for the theme itself? If so, where do I find that?

Hello and thank you. Our main documentation, video tutorials, Facebook Group and Support Help Center are available from there: https://support.undsgn.com/hc/en-us Let me know if you have problem to find what you need in particular, of course. Best :-)

I like your theme very much, how do you think it will be on my site? https://isbul.gen.tr

Hi ferhatorun884! Thanks for the appreciation. Definitely would be much more more modern! ;)

I’m using iThemes Security and it disable PHP execution in the theme directory. Does this interfere with Uncode functionality?

Hi fh02341! I searched in our Help Center and I didn’t find any old ticket regarding this extension, I think anyway there shouldn’t be any problem (but I can’t give you the guarantee).
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you!  https://support.undsgn.com/hc

Hi team. Is there any way I can keep the heading text size as it is? When place inside a row layout (1/3 + 1/3 + 1/3 for example), big heading texts are auto resized to fit into the cell and become really small. Thank you!

Hi huynhkhoa87! We are sorry but we really don’t get you. If you have a big text and you insert in a smaller column it’s not resized (unless you have the BigText option), as you can see from here a regular font size it’s the same even if you insert in a small column: https://undsgn.d.pr/Anjpzf

Sorry! here you have, https://aiguasol.coop/, you can replicate this behavior by adding to cart any energy software, like https://aiguasol.coop/energy-software/tess-18-component-libraries/ . Product gets correctly added to minicart, and links to “view cart” and “checkout” within the minicart work as expected. However, following the same process with any other language (ES, CA) produces the links “view cart” and “checkout” within the minicart pointing to ENGLISH language.

Hi mgll! We are sorry but our developers are not able to replicate the issue in our environments, and we cannot help better from here, in case you need to open a private ticket: https://lopezb.d.pr/7ERctG

Sorted it out, this was related to AJAX in woocommerce and a WPML cookie for filtering language in ajax. thanks :)

Hi mgll, and thank you for the confirmation! Much appreciated! ;)

Hi! We are using UNCODE + WooCommerce + WPML + WP Rocket. We noticed the links to “VIEW CART” and “CHECKOUT” in the MiniCart point to the last language cached. I couldn’t find a way to fix this, nor information about this. Is this a known issue?

Hi mgll! Please share at least the link to your website, and some instructions how to replicate this.

Sorry! here you have, https://aiguasol.coop/, you can replicate this behavior by adding to cart any energy software, like https://aiguasol.coop/energy-software/tess-18-component-libraries/ . Product gets correctly added to minicart, and links to “view cart” and “checkout” within the minicart work as expected. However, following the same process with any other language (ES, CA) produces the links “view cart” and “checkout” within the minicart pointing to ENGLISH language.

Hi, I’m having a problem with a svg logo in this site i’m building: https://alissonalipio.com/home-a

I’ve imported the SVG code in the Logo media option, as explained in this article (https://support.undsgn.com/hc/en-us/articles/214001865), and set the height to 55, but it appears very very small on the site. I tried changing the file size up to 300 px height before exporting it, but the result is the same as it was when the height was 50. I’ve also tried increasing the height on the logo option, from 55 to 300:: the logo size is ok like this, but it messes up the menu position…

The mobile version of the logo, algo a SVG file, works fine. I found out that the logo is being contained by the mobile format (the “logo-container-mobile” div, a 55×55 square) even on desktop. I really don’t know what it might be wrong. Would you please help me with this?

Hi iqmartins! Did you change something during the time? Actually we see a very big logo on your website: https://undsgn.d.pr/13Hpim
From the description of the issue it seems that your logo was not cropped to the artboard and had some transparent space around it ( you need to crop your logo SVG to the artboard, so the SVG is exactly the size of the logo, ex: https://undsgn.d.pr/GXS6YD ).
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you!  https://support.undsgn.com/hc

Hi, i’ve submitted a ticket on the last thursday, the support team changed the logo for this uncode one.

The logo file size is correct, it has the artboard size, but it seems to loose the size information when i upload it to the theme – in the media session it is shown with 1×1 px. Maybe for an export misconfiguration, i think, but the support team is just ignoring the files and prints i send, and insists that i change the logo size, even after doing this a few times. The question is simply ignored by the support.

i’m just giving up.

Hi iqmartins! We are sorry for this issue but the problem is in the SVG, the intention of our agent was just to show you that if it works fine with another file the problem is in the logo file itself (otherwise, you should experience the same issue also on the other installations you have). Anyway, it’s not easy to follow you from here, now we see that you changed to this one: https://undsgn.d.pr/yQYqrC
I’m going to reply to your ticket so we can continue privately in our place.

Hi there! Can i combine/insert features/works like „Portfolio Inline“ with/in all demo pages? (e.g. „Portfolio Classic“ or „Portfolio Studio“) Thanks & cheers!

Hi alexOflug! Yes, it’s possible to mix and match every sections you see in the demo with others, you can copy sections and paste in another page, or use the Wireframes tool: https://undsgn.com/uncode/wireframes/

Hi, Is there a way to have the mobile menu kick in sooner? I’ve tried customizing the CSS using the article here: https://support.undsgn.com/hc/en-us/articles/214006385 However, on small laptop screens there just isn’t room to accommodate the menu so I need the hamburger menu to kick in sooner.

I’m sorry, no, there isn’t, there’s no chance to change the breakpoints at the moment. We can only recommend to reduce your menu by using dropdown, spaces etc. Best :-)

Hi. For some reason when using “Empty Space” and only selecting “Mobile” under the “Responsive”-tab, the space is still visible on desktop. Any advice?

Hello, as far as I can see on our test sites the responsive options of the Empty Space module works fine, but remember that the Row that contains it is still visible on mobile, so if you don’t have any other module in that Row, I recommend to hide the Row itself instead of the Empty Space module. If you provided a link I could be more accurate of course. Best :-)

Hi. Thank you for the quick response. I seem to have solved it setting “Inner Vertical Spacing” to 0. Still don’t know why this is working, but it seemed to have done the trick.

Great, best.

Hello, I have a problem with registering my license. It says “you have exceeded the maximum number of activations” I had this theme activated in another domain but I’m unable to log in to that website at the moment. could you please deregister it from your end an let me know?

Hi ChamikaV! If you have this error it seems like you are trying to activating Uncode too many times outside the copyright terms. Anyway, please send us a private email using the form you find on this page and insert your Purchase Code: https://themeforest.net/user/undsgn

Hello, my PHP memory is 512MB and WordPress memory limit is 256MB. Do you recommend keeping 256MB for WordPress or increasing it to 512MB?

Hi fh02341! To run Uncode properly you just need to have 96MB, so your 256MB is fine! Please find more info here: https://support.undsgn.com/hc/en-us/articles/213453949
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you!  https://support.undsgn.com/hc

Hello!

why if I activate adapted images in performance it changes to slide scroll in mobile?

I have slide scroll on mobile disabled and for some reason, when I enable some options in performance, it generates changes in mobile.

I have wordpress 5.9.1 and php version 8.1

Thanks for your help

Hi mac_fly! It seems to me very difficult that things are related. Anyway, we are not able to replicate your problem. We have tried now to activate Adaptive Images, and on a Slides Scroll page with mobile disabled, the mobile remains disabled as expected. Be sure it’s not related to extra plugins, cache or possible customisations.

Is there a way to add custom animations to the animations dropdown for elements?

The animation is probably applied to that particular selector to avoid conflicts with other options applicable to the column. In any case, the output of the column shortcode can be overridden by a child theme if needed, but I guess you obviously already know that :-)

Thanks, yes I do. Since I am adding custom animations it would be easier for the client or any other person managing the site to select a class from the dropdown, instead of typing it in. I can probably update the core to add a hook and add extra classes via functions.php, but then the hook would be replaced by any updates. Would you suggest moving this conversation to support?

We have done some testing and code searching, and indeed there is a filter you could use in your child. This kind of customisation is not offered in the support, so I recommend contacting a developer if you need more precise intervention etc. But this snippet does add an option to the animation dropdown of the parent column in the back end. Obviously, for the output in the front end, use the advice of my previous comment: https://pastebin.com/raw/r1yZYmNU
Let me know. All the best :-)

i need to stop the mouse effect on everything, that circle around it when u hover on anything, how i can do that?

Hi bahritself! If you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately (or at least ask for support with an account that bought the theme)! Thank you!  https://support.undsgn.com/hc

hi, i did not get the theme yet, I’m asking in general if it can be done, sorry for the misunderstanding

Hi bahritself! Yes sure, this is an option you can apply to all the website or selective pages only.

Hi! I’m trying to find a way to not display the section title on an accordion element in this page, leaving only the + sign, using css https://alissonalipio.com/agenda

Even leaving the title blank it appears as “section”. Would you please tell me if there is a way to remove it?

Hi iqmartins! The panel title is not designed to be hidden, the only solution can be to match the background color:

.panel-title > a span {
    color: #23304a;
}
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you!  https://support.undsgn.com/hc

It works just fine :) Thank you so much!

Thank you for the confirmation! ;)

I like this theme very much, friends, is it appropriate on this site?https://isbul.gen.tr/

Hi ferhatorun884, and thank you for your interest! ;)
We have different demo blog example you can give it a check, and evaluate your needs (check them in the Blog main filter or in the Blog main menu), ex: https://undsgn.com/uncode/

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