2364 comments found.
Hello, i bought additional support for Ark as the theme stopped working. Used contact form to contact your company as i need support obviously but did not receive any answer. Tried to send a message from the form on your website but that’s not working as well. Is the support service still working??? Did your company went out of business?
Hi max-soft!
Sorry about that, some tickets may take a little longer than usual. You should have received a reply now. Please follow the instructions and I am sure it will get sorted very soon.
Thanks and cheers! 
All of a sudden my portfolio filter no longer shows on this page – https://co-operativewebs.ca/completed-projects/ I don’t know if the latest theme update had some negative affect, but the portfolio is there, but the filter has disappeared.
The support service link you sent me isn’t working. This is the message – Unable to connect
An error occurred during a connection to arktheme.com.
The site could be temporarily unavailable or too busy. Try again in a few moments.
If you are unable to load any pages, check your computer’s network connection.
If your computer or network is protected by a firewall or proxy, make sure that Firefox is permitted to access the Web.Sorry about that, gave you a wrong link by accident. You should get a direct message/email now though, please simply reply to it and we can resume it there.
I got the message but I need to know your country so I can remove the block.
Is there anyway to add “Table of Contents” by using editor’s elements?
Hi saadulla!
Either use a plugin or write your own code for this inside the “HTML” builder element which can have PHP turned on as well.
Thanks and cheers!
Hi, I would like to know if you can copy elements from one page to another so that you don’t have to format them all over again
Hi TerryPag!
Yes, you should be able to do that. If you struggle with this, please send details at https://arktheme.com/open-ticket
Thanks and cheers!
Hi guys, can you help me with one short thing? How can i change the Copyright year in the footer? Can’t find it 
Thanks a lot
Hi hudellini!
Please edit it in “WP-admin > Ark > Footers”.
Thanks and cheers!
Hi ! I just wondered how to change images from main slider (or any other slider). The Slider revolution doesn´t show me the sliders that I´m using, and the home page builder neither. I´m currently using the default theme.
Thanks very much
I found it. sorry for the inconvenience
Hi. I would like to know if the theme has already been tested with Wordpress version 5.9? Can I upgrade to this version risk-free with the theme?
Thanks
Another question, is it possible to disable the frontend cache in the theme?
Hi jrmarins!
Ark is always compatible with the latest WordPress but sometimes (rarely) a new bug can be found that only a specific website will have so it was not fixed before. To prevent that from happening to you, always test any updates on a Staging server first – most good hostings have 1-click Staging available. Regarding frontend cache I don’t think you can disable it.
Thanks and cheers!
Hi there,
just a question about the compatibility between Ark theme and PHP 8.x. Do you have any idea when it will be done?
Have a nice day
Hi skop81!
Not yet because there is no big reason for it yet. PHP8 is more suited towards new projects because it has a lot of new language features that makes coding cleaner/faster, for example the new constructor property promotion is pretty cool. But for existing projects there is no pressing need to make use of this. It will be ported eventually but as far as I know all hostings still support 7.x.x and probably will for a long time since it’s so widespread.
Thanks and cheers!
Update: PHP8 support is now being worked on as the 7.4.x branch gets officially phased out in 2023 => https://www.php.net/supported-versions.php
Many thank’s guys!
You’re on the top!
Update: Ark has now been updated with fixes specific to PHP8. Cheers!
Woooow! You’re on fire guys! 
I’m really not a css beginner but the most basic commands to align the menu in the middle, whether with bootstrap css classes or pure css itself, don’t work here. Even inline styles inserted via custom js/jquery do not work. I can change EVERYTHING on the menu or individual menu items, really EVERYTHING, but I can’t align it in the middle. Only the hammer method with a fixed width and margin 0 auto works here, but if further menu items are added, it’s already destroyed again. I’ve already turned off some floats, but the menu only jumps from right to left or left to right, it doesn’t want to go to the middle. What is the catch?
A few other users have had this problem too. I’ve been working with Ark since 2018 with several installations and since then there hasn’t been a mid-menu at all. Why? Isn’t that an option to include that?
Hi Aru68!
Yes, CSS can be tricky sometimes, please load the default header and then try it more like this:
@media (min-width: 992px) {
.navbar-collapse.nav-collapse.collapse {
text-align: center !important;
font-size: 0; /* can be re-set down the line */
}
.menu-container {
display: inline-block !important;
}
}
For further questions, please https://arktheme.com/open-ticket
Thanks and cheers!
Profi
Hi, I have a problem. The license for the design theme was purchased in 2020 11, was activated on the website 2020 11. The website was hacked this week, the version of the website 2020 11 was restored, but the license can no longer be activated, the content editor of the website is not working. How to fix?
Hello, i can´t update Advanced Customfields Pro, the update package does not exist. What should I do? Thank you
Hi glueckskeks!
Updates for included plugins are delivered only with new Ark updates. It is also recommended for stability to not update to latest version of anything before testing it in staging first. So after you update the Ark theme you can find these included plugin updates available at “Appearance > Install”.
Thanks and cheers!
hi, need help on to change icon on woocommerce message and upsell add to cart button, et line / font awesome not load properly, could you help?
Hi perompakjahanam!
Please ask your question at https://arktheme.com/open-ticket and include your wp-login so it can be inspected in more detail.
Thanks and cheers!
Hi there!
I have just installed the theme in a windows hosting (godaddy) but I’m having problems with the builder for example if i try to add an image the settings section does not appear! so i can not choose what image i want, can you please tell me how to fix this?
Thanks!
Hi! i found the problem (SSL)
Hi elipr!
Glad you found it!
Thanks and cheers!
Hi there! is there a way to use image settings section without a ssl?
Hi there, sorry again! i just found the migration section, thanks!!
Hi elipr!
Glad to hear you got it now.
Thanks and cheers!
I am having an issue with Ark Blog list page not showing page 2 of Blog Posts. It shows the collection of the first group here: https://mob-traffic.com/mob-news/ but when you go to https://mob-traffic.com/mob-news/page/2/ it shows the same collection of articles. There are 18 total Posts, so it should be showing 8 different links on this page. I know I no longer have support on this theme (regardless of the fact that I own numerous copies of it) but this is a feature that should just work already and I don’t think I should have to pay for support on something that should already be working.
FYI, I am running the latest WP 5.8.2 and all updated plugins (with the exception of Advanced Custom Fields PRO, which never seems to have an updated download package).
Can you please tell me how to fix this? My email is tom@tomschiemer.com
Hello.
I am looking for an option to change the sliding effect in Carousel (Custom) to Fade but I can’t find it. Please advise how to achieve that.
Kind regards
Hi urbangipsy!
Please try the “Slider (Custom)” element. You can simply drag and drop your existing “Slide” elements from “Carousel (Custom)”, they are interchangeable like that. Slider has the fade option in the “General” settings tab.
Thanks and cheers!
Your demos are not showing correctly: http://main.arktheme.com/
Hi pinguina!
Yes, there was some CDN issue but it’s okay now. It may still take extra day or two to stabilize in all regions so thank you for your patience.
Thanks and cheers!
There’s a strange issue with column match where the columns no longer match at certain resolutions. For example, if I zoom out to 80% on Chrome, I can simulate this. The columns no longer flow properly. The only workaround I’ve found is to set “Last Column” on each row, but this is less than ideal.
Am I missing something or is this a new bug? I’ve been using Ark for ~3 years and have built almost 100 websites with it, and I’ve only recently noticed this issue.
Hi hirstmusic!
There are no other reports of such issues, can you please http://arktheme.com/open-ticket/ with your wp-login and affected URL so we can look at together?
Thanks and cheers!
Hi, a quick question – it seems that Advanced Custom Fields PRO plugin has some vulnerability which was patched in the latest version (5.11.3). The current version in the ARK is 5.10.2 – do you have some estimation when you will update the bundled version? Cheers!
Hi djordjej!
Yes, it will be updated very soon, please keep an eye out.
Thanks and cheers!
Hello. I am looking to have a full width header with images on a new website. Something that must look as this sample website > https://www.leapsome.com.
Is it possible with Ark?
Hi galkito!
That is a pretty custom and feature rich so I would suggest a plugin for example UberMenu from Sevenspark. Or custom code it. Ark only has a simple mega menu design as seen on the Main demo for example.
Thanks and cheers!
Ok,. thanks
hello there,
can it be that the Revolution Slider Licence is not included in the Theme any more? Cuz I cant even put it inside the theme builder.
Hi verpacking_seo!
You should be able to install it via “Appearance > Install”. Otherwise please http://arktheme.com/open-ticket/
Thanks and cheers!
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