39314 comments found.
Hi there, my client liked this template: https://avada.theme-fusion.com/hotel/ but he is asking me if the template is allowed to put the menu at the top, instead of the left side.
Hi,
Yes, the header position is flexible and can be moved to the top easily.
Avada is a one time $60 purchase good for use on a single website. You get free updates for life. You can use Avada on one site by using it on any good WordPress hosting (you’d need to buy your WordPress hosting). Avada also comes with 60 premade demos/sites so you can import any of those and build from there.
- The Avada WordPress theme is purchased via the Themeforest marketplace here, and it is a one-off cost and not recurring > http://bit.ly/2HyNfIU
- You will also receive free theme updates for life
- You will gain access to all of the Avada demos -> https://avada.theme-fusion.com/
- Avada Quick Start Guide -> https://theme-fusion.com/documentation/avada/knowledgebase/quick-start/
Thank you. – Abbas
If I buy this theme, then on how many website I can build with just one purchase?
Hi,
Avada is a one time $60 purchase good for use on a single website. You get free updates for life. You can use Avada on one site by using it on any good WordPress hosting (you’d need to buy your WordPress hosting). Avada also comes with 60 premade demos/sites so you can import any of those and build from there.
- The Avada WordPress theme is purchased via the Themeforest marketplace here, and it is a one-off cost and not recurring > http://bit.ly/2HyNfIU
- You will also receive free theme updates for life
- You will gain access to all of the Avada demos -> https://avada.theme-fusion.com/
- Avada Quick Start Guide -> https://theme-fusion.com/documentation/avada/knowledgebase/quick-start/
Thank you. – Abbas
Hi, we have polylang plugin, is Avada will works with it, in some comments you say sometimes yes and sometimes no. What is the status actually? thank you.
Hello @thyman06
Avada works flawlessly with Polylang and WPML both and we actually have a very detailed article regarding how to set this up here => https://bit.ly/3uf31AT
We will be happy for you to be a part of this Amazing Community 
Thanks
-Ammar
Thank you
We’re glad to assist.
Hello, There is a warning on the website that says “Warning: A non-numeric value encountered in class-avada-layout.php on line 796”. The pages that have sidebars are broken. What makes this problem? Thank you!
Hi,
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
We have updated to the current version of Wordpress. However, whenever we try to update the Avada Theme, our website is breaking. We had no choice but to stay with our current Avada Version which is Version: 5.9.1. Furthermore, whenever we try to edit our lay out and design using fusion builder, the Elements tab are not working. We’ve tried clicking on them but nothing is happening, hence we are stuck and not able to update with regards to customization.
Hi,
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible. This’ll require a deeper look after logging in to figure out what is off.
Click Here To Get Avada Support
Thank you. – Abbas
Hi,
My licence support has ended, but I need access to older version of the theme. I’m currently using 7.0.2 (with child theme) and when I try to update to the latest version 7.6.1 the are many stuff that are broken in the front end, so I want to gradually update to the latest version by first updating each magor update of the theme between the two versions.
My question is do I need to buy new support licence to be able to get access to those versions?
Hello @georgibogdanov84
There should be no need for you to purchase an additional license at all in order to update and an update from 7.0.2 to 7.6.1 should work without any version in between, can you please make sure that no customisation in terms of theme files have been done?
Also, please try completely removing Avada 7.0.2 and then installing fresh copy of 7.6.2 and see if that helps.
Thanks
-Ammar
Hi Ammar,
We have made copies to the following files in our child theme: - single.php - search.php - 404.php - footer.php - templates/blog-layout.php - templates/header-secondary.php - templates/menu-mobile-modern.php - templates/wc-view-order.php
Hi,
In this case, you can copy updated files from the latest theme version and then make your old modifications to them in the child theme. While we cannot troubleshoot issues relating to child themes as these are meant for customizations, if you still see issues, you can reach us via the form on this page: http://bit.ly/2NJoU51
Thank you. – Abbas
Hi, I have a question. I have a website on the theme of Avada. I would like to update the theme. I bought the licenses again. However, I would like to do an update to a demo first. My demo is under a different domain. My question is, can I use the license code twice? First for a demo, and then for the proper domain?
Hello @IBIF99
With our new system on each registration your domain is actually binded with the Purchase code, however if for some reason you want to unbind the domain or in scenarios where you need to test by installing Avada multiple times on the domain, or you want to check different demos after resetting the theme, this may cause such notification to come up, the solution to this is by simply going to our company site here => https://theme-fusion.com/ and then moving to Support > My Account Submenu > Register Purchase code and removing the domain from there => https://share.getcloudapp.com/JruxewJO also click on “Unregister” button on your theme dashboard if the purchase code is still being used, more about this can be read here => https://bit.ly/3tRyDfr
If you need further assistance with this. please open a new ticket as you have valid support with us and our team will get back to you as soon as possible.
Click Here to Get Avada Support
Thanks
-Ammar
I have two licenses of Avada, both with valid support but when I try to create a support ticket it tells me (incorrectly) that my support has expired and that I should extend it. I did just this and get the same error.
Hi
We would request you please log out from your support site, clear cache and log back into you support account. At our end, we do see you have a valid support. Do let us know if you still see an issue
Thank you, Shaminder
Hello, they praise the Avada theme very much, they say it is very high quality, but it is not worth 5 money. It is very difficult to change the logo and I still could not get results.
Hi
Changing the logo should not really be an issue. You need to ensure you are changing it from the right location (custom header or legacy header). I do see you have valid support. Please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
no need anymore. I found the part to make the change. But don’t confuse people by putting the logo change in the option section.
Hi
I am not sure which exact area you mean by option but there are only two locations from which the logo can be changed (layout or Avada Options). This is done to allow users to build a customized header or a standard layout and we do have documentations explaining about this
Thank you, Shaminder
just wanted to say huge THANKS again for all your work on avada, its the only template i use, its been fantastic, i have 12 licenses . my company is so successful; thx to having avada.. u guys rock
Hi,
We’re glad to hear you like our theme and have a successful business.
Thank you. – Abbas
I am trying to make changes to my site for the first time in a year or so. I can’t make any changes because its saying my theme is unregistered. I registered it when I bought it because the registration key I provided said it was already used. I need some help with this.
Hi,
For this, you can navigate to your support account area on our website: https://theme-fusion.com/support/account/
Then navigate to the “Register Purchase Code” tab in your account are to see/add purchase codes.
There you will find out the domain for each respective purchase code. Screenshot here → https://share.getcloudapp.com/6quryD4e (you can hit the refresh button to update this or unregister button to free up that purchase code for use on your current/new domain).
For more info, please see the FAQs here: https://bit.ly/31L0Ebb
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
Duplicate
Hi,
Is there a bidding / auction possibility?
Hello @Unicomoda
I am afraid that is not an option by default in our theme, what you can try and do in this case is use a 3rd party plugin that offers something similar, we have not officially tested any specific plugin so can not recommend anything right now.
If you need any other assistance, please open a support ticket and our team will get back to you as soon as possible.
Click Here to Get Avada Support
Thanks
-Ammar
Hello. Can we use this theme with 1 domain + 1 subdomain?
Like avada.com and blog.avada.com
If yes, how we can do that?
Thanks
Hello @Sciespo
Regarding your product licensing, you have to purchase/own a license for each publicly accessible domain install of the theme. Regardless of whether the installation domain is a sub domain or not, if it is publicly accessible, it requires a license.
If you are migrating to a different domain and you already have your product registered with your original purchase code etc, you do not need to purchase a new license; You can simply add your registered purchase information to the new installation’s product registration tab.
For more information please check the Envato regular license definitions here → http://themeforest.net/licenses/terms/regular
Thanks
-Ammar
At https://avada.theme-fusion.com/church/events/map the map is not working. Nor is it on my local installation
Hi,
I’m going to inform our team about the demo site map issue.
For your own site, as this is not a support platform, please send us a ticket via below link so we can take a look at this for you.
Click Here To Get Avada Support
Thank you. – Abbas
I need to download 5.9 in order to update to the latest version that I just purchased. How do I do so?
Hi,
Please see that you’re logged in to our support website and there will be download buttons showing for the intermediate versions that you can click to get that version here: https://theme-fusion.com/documentation/avada/installation-maintenance/updating-avada-older-versions/
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
Hi! There is a problem with youtube element on mobile. I need to click on play for two times to start playing… I want to play it only with one click, like on desktop. Sometimes directly does not show anything on the container that contains the youtube element. On desktop everything working correctly, can you hep me? Thank you
Hi,
Please see if you have Video Facade enabled under Performance options.
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
Hi I’m building a website for a client who bought one Avada license. However, all bigger upgrades to a website I always first try it locally on my PC. I noticed however I can not use your theme locally without also registering it there. How can I overcome this??
Hi,
You can register the theme on a staging/localhost install without issues.
For more info, please see our detailed post here: https://theme-fusion.com/documentation/avada/support/avada-registration-q-and-a/
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
That’s great! Thanks!
Hi
We are glad we could with the info.
Thank you, Shaminder
Hello. Do you provide support to clients from Russia?
Hi there
Since Avada’s release in 2012, it has been purchased and is used daily by individuals from all corners of the world.
Envato controls the point of sale, and the terms and conditions for expected item support are set out by them as well > https://bit.ly/3Kxomvz & https://bit.ly/3pWXhu1 – This applies to all authors on the marketplace. When someone registers a support account, their location is not requested in order to register.
If you would like to contact Envato, you can do that here > https://bit.ly/2nj7ccy
Thank you, MB
My website deleted from the server I used to before I deregister. I can’t register in another hosting because it was not deregistered.
I tried to register ThemeFusion support. I didn’t receive confirmation mail. I can’t sign up again because I already registered.
You don’t respond to my emails.
I am completely stuck.
Will somebody help me or did I burn $60 for a simple mistake?
Hello @gneri
With our new system on each registration your domain is actually bound with the Purchase code, however if for some reason you want to unbind the domain or in scenarios where you need to test by installing Avada multiple times on the domain, or you want to check different demos after resetting the theme, this may cause such notification to come up, the solution to this is by simply going to our company site here => https://theme-fusion.com/ and then moving to Support > My Account Submenu > Register Purchase code and removing the domain from there => https://share.getcloudapp.com/JruxewJO also click on “Unregister” button on your theme dashboard if the purchase code is still being used, more about this can be read here => https://bit.ly/3CwZHED
I have now reset the code for you myself and you should be able to register your site using the Purchase Code again now.
Also, your support is expired so you can not send us a ticket, if you need further I have also sent you an email to assist you with this further on the associated email with your support account.
Thanks
-Ammar
My problem has been solved. Thanks.
Glad to hear that.
Hi, The site works perfect on everywhere but only with firefox, the background video is black and not playing, is it normal?
Hi
The video should work well in FF too. Please check the direct link of the video (as shown in the media library) in the FF browser. This can let you know if the video has any encoding issues. If you do not see the direct link play then you need to check the source video
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Thank you Shaminder! the link works when I direct imputed to web browser. I think I import the movie in background under image section rather in the movie section, which for some reason it works everywhere expect FF.
Hello @stupidroy
Please add it to your video section instead, it should work in FF for sure or try changing to another video in this case.
Click Here to Get Avada Support
Thanks
-Ammar
