39313 comments found.
So, I think that this theme has a lot of great features and looks great. However, the fine print is unfortunately the theme really struggles with optimization. My PageSpeed insights score are so low, below 10. This greatly damages overall SEO efforts on the website and my support unfortunately expired. Aside from this though, the theme is great, just very slow. Support, if you are interested in helping me in this matter, even though my period has expired, feel free to reach out to me at william@myepic.site. Thanks.
Hi,
You should definitely be getting a much much higher pageSpeed score with Avada. What you’re getting is not normal.
Also, we offer a ton of performance options to serve your site optimally, however, the theme itself is just a fraction of what is responsible for overall site speed – there are other important factors that can impact a site’s performance – e.g. the number of active plugins, type and configuration of your cache plugin, server sided performance settings, amount and size of content on the page etc. While we can make recommendations on improving performance, we cannot fix non-theme related issues with performance.
We also have a detailed article on how to optimize your Avada site for performance that you can check out: https://theme-fusion.com/documentation/avada/installation-maintenance/avada-speed-performance/
If you still see issues after that, you can reach us via the form on this page directly: http://bit.ly/2NJoU51
Thank you. – Abbas
Hi, What will be better way to install dummy content, Should I install dummy content before child theme activation or after child theme activation? I do not want any future theme updates issue or woudnt want to lost website data which would cause after updating theme updates. so just confirming before installing demo. plz let me know. Thanks.
Hello @webmantra
The prebuilt site does not have anything to do with the child theme activation, you should be able to do it when you want, however it is better to activate child theme beforehand and then do all your content customisation / editing etc.
If you need further assistance with anything else, please know that you have a valid support and should be able to open a support ticket without any issues.
Click Here to Get Avada Support
Thanks
-Ammar
I own two licenses with grandfathered support. At present, I am planning to redesign my website with new content, using one of the pre-built website theme settings. I also like one of the older pre-built designs and find it suitable for a few pages on my website. My question is, is it okay to activate one license on www.website.com and www.website.com/sub-section where the subsection has a different theme activated? Or will I need to purchase and activate a separate license for that? I am technically running a single website with one end-user, I just want different theme settings for the sub-section. If there is a method to implement this without license violation, please let me know.
Hello @r7un
Regarding your product licensing, you have to purchase/own a license for each publicly accessible domain install of the theme. Regardless of whether the installation domain is a sub domain or not, if it is publicly accessible, it requires a license.
If you are migrating to a different domain and you already have your product registered with your original purchase code etc, you do not need to purchase a new license; You can simply add your registered purchase information to the new installation’s product registration tab.
For more information please check the Envato regular license definitions here → http://themeforest.net/licenses/terms/regular
Thanks
-Ammar
Withdrawn.
Hi
I am assuming you have changed the content of the comment post adding it as your issue might have been resolved
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Hi,
We’re aware of this issue and a fix for this will be part of our next update. We don’t have a release date to share yet. For now you can use the solution shared on the link you posted.
However if you still see issues, as this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
Good to hear the fix will be applied in the next release. I would’ve placed a suport ticket on your platform, but I’m not going to pay to extend support, merely to report a bug. Bug reports should be free imo.
Hello @NooT
That is already the case, you don’t have to extend your support to report bug or provide feedback, you can simply contact us via the section here => https://bit.ly/3wAc6qv
Thanks
-Ammar
Dear Avada team, could it be that all the “Related Posts” do have empty link texts? Could you please advise as my SEO tool is showing this error for all of them. Thanks, J
Hi,
That shouldn’t be the case usually, however, we’d need to take a look at your setup for this to troubleshoot further.
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
Hi, V7.6.1 avada resistered. wp 5.9.2 latest version. prebuilt site design bakery font problem. no problem in chrome, firefox browser(2 iMac and 1 windows pc). but in 2 safari browser, it looks ugly font(Mac os 11.02 and 12 each). The same problem occurs in the site provided by themefusion other than where I installed it. Except in safari, it appears as source serif pro font.(family setting)
Hi
It would be difficult to assess/advise on the issue via the comments section. We would request you to please contact our support team to have your issue checked by them
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Avada Support
Thank you, Shaminder
The registration system has a serious bug introduced in a recent update! I have licensed Avada multiple times over the years for different sites. Now the system is telling me due to an update I need to enter the purchase code YET again. HOWEVER, how do I know which purchase code to use since I licensed the software multiple times? In order to get help with this problem… the support system wants me to pay for extended support but it’s the theme update that broke the registration! This is silly. Can you please fix this extremely frustrating situation and answer the question of how do customers who license your theme more than once know which code to use for which site?
Hi,
The registration system is working fine but if you update from a slightly older version, we’ve moved to a purchase code based registration for a more streamlined registration process. You can follow below steps to find out which purchase code is being used on what site and manage your licenses easily – without renewing support.
For this, you can navigate to your support account area on our website: https://theme-fusion.com/support/account/
Then navigate to the “Register Purchase Code” tab in your account are to see/add purchase codes.
There you will find out the domain for each respective purchase code. Screenshot here → https://share.getcloudapp.com/6quryD4e (you can hit the refresh button to update this or unregister button to free up that purchase code for use on another domain, as well as register additional purchase codes as needed).
For more info, please see the FAQs here: https://bit.ly/31L0Ebb
Thank you. – Abbas
Hi there;
I want to close the picture on the left on the single portfolio page. I want to organize it like a page, not a portfolio.
Is it possible ?
Hello @ftoprak
Definitely possible, you can actually create a whole new layout for portfolio using our single portfolio custom layout option, please read more about it here => https://bit.ly/3N3DByx
If you need further assistance with this, please open a support ticket and our team will get back to you as soon as possible.
Click Here to Get Avada Support
Thanks
-Ammar
I threw the language files both in the language folder in the theme folder and in the language folder in the language folder in the wp-content, I threw it everywhere. I translate from scratch with loco translate, still nothing makes a difference. I don’t understand, it also translates with automatic updating, and when I delete the po and mo files, nothing changes. In no way is the post card read more button in Turkish.
I finally found it. The texts of the buttons I mentioned need to be changed from here.
https://prnt.sc/rw01n6T4tgSpGlad to hear you found the area for that.
As this area is not a support platform and is meant for pre-sale queries/generalities, if you need further assistance, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
friend, global header and global footer gone…how to get it back? and we found page tittle, H1 font size is too big….for product, for blog, pages…where to change??
Hi,
Please see that you’ve the specific header/footer sections selected in the relevant layouts under Avada > Layouts page.
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
thanks friend for nice theme, we will learn how to, and also we submitted the ticket for your support, please check there…
Hello There
Our team will get back to you as soon as possible 
Thanks
-Ammar
thank you for quick fixing to make our homepage header, footer, layout, like your demo, it looks too complicated to make showing like. your demo…..we have submitted the ticket, please fix it.
Hello There
Please know that our response time on weekends is under 48 hours, both your tickets are in our support queue and will be responded in due time.
Thanks
-Ammar
Hi: Do we have Chinese translation?
Hi,
The theme can be translated to several languages including Chinese. Translation for the theme is added via the language files. We have a small documentation to outline how this is done, Link here
We thank you for your interest and would be delighted to have you as a part of our growing community!
Thank you, Shaminder
Ok. I can learn that it is not been bundled by the theme and I need to translate by myself, is it?
Hello @Zhongbeyond
Basically, we do provide translation files but they are never 100% translated always for every other language, we have a pool where customers submit there translated files however for some strings you will have to do it yourself.
Thanks
-Ammar
Ok. Thanks
You’re most welcome
Hi: I have another question: Does shop prebuilt sites have the VIP feature that if use is a VIP user, he/she can buy the item more cheaper?
Hello @Zhongbeyond
We use WooCommerce for the eCommerce base, so you can checkout for any 3rd party plugin(s) that provides such kind of functionality with it
Thanks
-Ammar
Hi. Great theme*. We see quite a few ideas across demos we’d like to implement. Assuming the editor is the same across the various demos, is there a definitive list of image effects and if so where can it be found.
Would also like to know what the below effects are called so we can find them. If that’s okay. Thanks.
1. Whats the hill like effect above and below the search section called -> https://avada.theme-fusion.com/podcasts/
2. Same for the wavy borders we’re seeing here, we just don’t know what they’re called or where to find them. https://avada.theme-fusion.com/influencer/
- - This editor is new to us but we’re encouraged. We’re mostly a VB shop, and faced a full on revolt when we tried to go with Elementor. There’ been no pitchforks so far so keep up the good work.
Hi
1) There is no list if effects but you can import a single page into your site and then check the elements. You can refer the documentation here
2) The wavy design are called section separator. You can see how to use them here
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Great thanks so much.
You’re most welcome
I am working on implementing woo commerce on my website, and I have an issue with Woo layout Elements, specifically woo notices, woo rating and woo related products. Unfortunately this is the first time I ran into a problem that needs a support ticket and it seems my support expired 1 month ago so I seem to need your help in this I hope you can help me as I haven’t had to use the support in the past 6 months that it was active and it seems a bit to much to renew it for just 1 support ticket. Please find a description of my issues below:
1. The Woo Notices Element is still showing neutral, confirmation and decline messages in english even though I have 100% translation on my woo commerce plugin and I cannot find any information on how to change it in the documentation and/or Youtube channel.
2. The Woo Rating Element still shows link when no translation has been submitted yet (linktext=Be the first to leave a review.) in English language with no luck on information on how to change it, the rest of this plugin shows up in translated language and after first submitted review everything shows up correctly translated etc. I cannot find any info on this matter within the official documentation and the Youtube channel. For example Woo Tabs information is showing everything correctly translated.
3. The Woo Related Products Element is not showing any products for me, while I have cross selling and Upselling products listed for each product on my website.
I’ve spend many hours digging through the Avada Documentation and watching the Avada Channel youtube videos on all the elements, their implementation and also Woocommerce implementation, but I haven’t gotten any further than that the displayed messages are directly tied to the Woo commerce plugin, which I went through the translation files and everything is set to 100% translated and confirmed by Woo commerce plugin as well. As for the Woo Related Products I have no clue either why it’s not showing any products as well.
Update: 1. Confirmed working, other issues still persist.
Hi
It would be difficult to assess/advise on the issue via the comments section. We would request you to please contact our support team to have your issue checked by them
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Avada Support
Thank you, Shaminder
I extended my support, but I still see “Your support period has expired, to reactivate it please extend/renew your Envato item support as explained here” on my theme-fusion account.
Hi there
Please log in to the support account, navigate to the “Purchase Codes” tab, scroll down and click the “Recently Renewed? Apply Extension Now” button > https://d.pr/i/OcKpGa
Thank you, MB
Help please, our site looks fine on Safari but not on other browsers. Everything was fine until recently, ty
Hello @Kingobee
If the website is fine on one browser and not on other, this could be due to caching, can you please make sure that you have cleared your browser cache or check using a new incognito window in this case, if the issue persists please open a support ticket and our team will assist you further.
Click Here to Get Avada Support
Thanks
-Ammar
ty, will do
Hi
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Hey, I have a question before buying. Do I still need to buy plugin or are all the necessary components included ? I am mainly looking for a slider or contact and popup ? Thanks a lot for a feedback. Greetings Pierre
Hi
Avada already has a slider, a popup feature and a Form feature. This would not need additional plugins
We thank you for your interest and would be delighted to have you as a part of our growing community!
Thank you, Shaminder
Your theme is great, first of all!
Quick question: I want to edit the text “read more” in the post cards. Is there somewhere an option? https://avada.theme-fusion.com/handyman/ I use this Handyman team and it’s the first thing you see.
I’ve translated my site in Dutch, but can’t change the read more in the post cards. Any idea??
Hello @markminus
We are glad to hear that you like our theme, regarding the translation you will have to make sure that you are completely translating Avada, Avada Core and Avada Builder files, however if you need further assistance with this, you will need to open a support ticket with our team.
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here to Get Avada Support
Thanks
-Ammar
your theme would be nice but too slow to open in China if server is in China, as visitors are in China, we need to choose local server, and it is too slow, we may have to cancel it, can we get the full refund? thank you for such nice theme…
Hello @XYZTTET
We can not take any guarantees related to any server actually, what we can provide support or refunds are only based on our theme and not the server or how it works on a specific location, if you need further assistance with this please open a support ticket and our team will get back to you as soon as possible.
Click Here to Get Avada Support
Thanks
-Ammar
we just purchased this theme few hours ago and found out it is too slow to use it properly, we need to cancel it, thank you for kind support
Hello @XYZTTET
Regarding the Refund, We do not set the terms and conditions for refunds, they are set out by Envato exclusively => https://themeforest.net/page/customer_refund_policy
If you need further assistance with this or refund, please get back to us via tickets, the refunds are not entertained via comments.
Click Here to Get Avada Support
Thanks
-Ammar
we submitted one ticket and wish to get your support, you are No.1 seller, theme should be nice, and thank you for great support
By the way, why we did not see child-theme ? demo site not showing up..
Hi,
I do see our support team has responded to your ticket. As this is not a support platform, please continue your conversation / ask further queries in the ticket and we’ll assist further.
Thank you. – Abbas
hello, is there Chinese version of this nice theme?
I want to purchase the theme and try, if it works we will not cancel, if it does not work, can we cancel and get full refund?
Hi
The theme can be translated to several languages including Chinese. Translation for the theme is added via the language files. We have a small documentation to outline how this is done, Link here
We thank you for your interest and would be delighted to have you as a part of our growing community!
Thank you, Shaminder
Hi there, my client liked this template: https://avada.theme-fusion.com/hotel/ but he is asking me if the template is allowed to put the menu at the top, instead of the left side.
Hi,
Yes, the header position is flexible and can be moved to the top easily.
Avada is a one time $60 purchase good for use on a single website. You get free updates for life. You can use Avada on one site by using it on any good WordPress hosting (you’d need to buy your WordPress hosting). Avada also comes with 60 premade demos/sites so you can import any of those and build from there.
- The Avada WordPress theme is purchased via the Themeforest marketplace here, and it is a one-off cost and not recurring > http://bit.ly/2HyNfIU
- You will also receive free theme updates for life
- You will gain access to all of the Avada demos -> https://avada.theme-fusion.com/
- Avada Quick Start Guide -> https://theme-fusion.com/documentation/avada/knowledgebase/quick-start/
Thank you. – Abbas
