13775 comments found.
Hello I installed the theme that is very good but the contact form does not work, I put my email address .. but I do not get anything.
Hi,
Thanks for contacting us!
Have you referred to this post – https://kriesi.at/documentation/enfold/contact-form/#troubleshoot? 
If you have any other questions or issues, please start a thread on our support forum – https://kriesi.at/support
Regards, Yigit
Hi,
I use version 4.9.2 of enfold. Only the z-index of the mobile menu is not good. The main content is higer than the menu so you cant see the menu
Hi,
Thanks for contacting us!
I could not reproduce the issue on my local installation. Could you please post a link to your website so we can look into it?
Regards, Yigit
Here the website. If you check the mobile menu it desepair under the main content
Hi guys, I have a “magazine element” where the first entry has an image (in my case portfolio size) I’d like this image to align left, not centered. But I’ve tried some css, but not succesful. Hope you can help
Br Jeff
hello, any support here?
Solved it. But I have one issue, how to display Pagination AND keep the filter tabs? Pagination active disables the filter tabs…. not handy!
Hi Jeff,
Thanks for contacting us!
We only provide support through our support forums – https://kriesi.at/support
Currently displaying pagination and keeping the filter tabs is not possible but I will forward it to our devs as a feature request
Regards, Yigit
Hello, good morning.
I have an issue with my Woocommerce pluggin. It’s conflicting and popping up errors. When I disable woocommerce, the website returns to normal.
It’s a shopping website, kindly help
Hi,
Thanks for contacting us!
Please refer to this post – https://kriesi.at/documentation/enfold/theme-update/ and update Enfold to the latest version 4.9.2.1
If you have any other questions or issues, please start a thread on our support forum – https://kriesi.at/support
Regards, Yigit
Any plans to introduce a frontend page builder? Like elementor?
Hi, i have several sites with your theme. a few hours ago i saw an update to 4.9.1-dev-1. is it safe to update all the accounts?
Hi,
Thanks for contacting us!
We are going to release version 4.9.2 in a few hours . Please update to that version
Regards, Yigit
Hello, I bought an Enfold template before, because the domain name has been lost. Can I use the previous purchase code for a new domain registration？
I only use one domain name for a purchase code, I mean I want to use another domain name. What should I do please? Looking forward for your reply, thank you.
I have to reinstall due to changing the web server. Then I want to change another domain name.
Hi,
Thanks for contacting us!
Yes, you can use the license on your new domain if it is no longer being used on another domain.
If you have any other questions or issues, please start a thread on our support forum – https://kriesi.at/support
Regards, Yigit
We have a regular licence. How can we remove “Enfold WordPress Theme by Kriesi” label on footer?
Hi,
Thanks for contacting us!
You can add [nolink] into copyright field – https://kriesi.at/documentation/enfold/footer/#copyrights-info.
If you have any other questions or issues, please start a thread on our support forum – https://kriesi.at/support
Regards, Yigit
I have loved Enfold for years, but I am getting increasingly frustrated! I can’t use the Enfold Advanced Layout Editor for WooCommerce products because I can’t use my necessary PRODUCT plugins. BUT, when I use the standard editor I can’t turn off the sidebar area or manage the layout. I don’t see layout settings in Enfold for products. Does Kriesi have any info on editing the WC templates?
Additionally, is there a problem with the CSS editor in the child theme? Mine seems to work when it feels like it, even though I can make the same adjustments in my browser’s tools and they work.
I’ve purchased several copies of the software and recommended them to clients, but now Kriesi won’t let me EVEN POST TO THE SUPPORT FORUM.
Hi,
Thanks for contacting us!
1- You can go to Plugin Additions tab of Advanced Layout Builder to add product related elements to your single product page – https://imgur.com/a/4XJbkRn
2- You may have CSS error in your custom CSS. You can use this website – http://csslint.net/ to check if that is the case. Please make sure to clear cache after making changes as well.
3- We are sorry about that but this is Envato/ThemeForest’s rule. When you purchase a license, you get lifetime updates and 6 months of support. After support expires, renewing it is optional however due to our agreement with Envato, we are not allowed to let users who do not have valid support period to post on our support forums.
Let us know if you have any other questions and enjoy the rest of your day
Regards, Yigit
Hi Please, may you confirm which is the last version?, is it 4.9 ? The latest version of the theme in my Themeforest account seems to be 4.8 Thanks !!
Hi,
Thanks for contacting us!
The latest version of Enfold is 4.9.
Please refer to this post – https://kriesi.at/documentation/enfold/theme-registration/#how-to-generate-a-envato-personal-token and generate a Personal Token and insert it in Enfold theme options to receive auto updates in WordPress dashboard
If you have any other questions or issues, please start a thread on our support forum – https://kriesi.at/support
Regards, Yigit
Hi Kriesi,
After updating the theme to the latest version my page title disappeared (within Special header in Content section using Enfold’s built-in editor). Content section has a background image set. The title, an H1, is present when I view the HTML source but the image ‘overlays’ the Special Header.
Screenshot: https://paste.pics/ed20dfc7c61ed0e56958e1fdadcc3ccd
Could you take a look at this? Thanks!
Hi,
Thanks for contacting us!
We would need to inspect your page. Could you please start a thread on our support forum – https://kriesi.at/support and share a link of your page?
Regards, Yigit
Hi Yeet,
I submitted a ticket .
Thanks in advance!
Hi: I have a question: Does shop prebuilt sites have the VIP feature that if use is a VIP user, he/she can buy the item more cheaper?
Hi,
Thanks for contacting us!
We are using WooCommerce plugin on our shop demos which does not offer user role based discounts out of the box. You would need a 3rd party plugin for that, such as – https://www.flycart.org/products/wordpress/woocommerce-discount-rules.
Let us know if you have any other questions and enjoy the rest of your day!
Regards, Yigit
Hello, I have a problem with your theme and specifically with:
next-section
This is harmful to my seo, can you tell me how to fix it?
Hello, I have a problem with your theme and specifically with:
<a href=”#next-section” title=”” class=”scroll-down-link av-custom-scroll-down-colorI need delete #next-section This is harmful to my seo, can you tell me how to fix it?”>
Hi,
Thanks for contacting us!
It is used to scroll to the next section on Color Section and Fullscreen Slider elements. You could edit the elements and uncheck it to disable it – https://imgur.com/a/V2aO2qy
If you have any other questions or issues, please start a thread on our support forum – https://kriesi.at/support
Regards, Yigit
Hi, very nice template, i need to know, is possible to use lobbypms in this template? Regards
Hi,
Thanks for contacting us!
That depends on the implementation. I wanted to check their docs to read more on implementation but it is Spanish and unfortunately, I do not understand Spanish. Could you please contact their team and ask how you could implement lobbypms into WordPress sites?
Regards, Yigit
Which of these two plugins do you recommend more for use with Enfold? “One Click Accessibility” or “WP Accessibility” ? Thank you.
Hi,
Thanks for contacting us!
You can use either one of the plugins, we have implemented both plugins upon request by Enfold users. “One Click Accessibility” is a bit more popular
Regards, Yigit
Hi there, On my site which is: https://9va.18f.myftpupload.com there seems to be a problem on the “about and services” page and the “contact: page. Where theres large gaps of white space under the main picture at top. Why would this be? Many thanks
Hi,
Thanks for contacting us!
Could you please go to Enfold theme options > Performance and disable “JS file merging and compression”, save theme options, clear cache and check if that helps?
If you have any other questions or issues, please start a thread on our support forum – https://kriesi.at/support
Regards, Yigit
Hi, I cannot register for the Kriesi support forum… I entered the purchasing code but never recieved an email to close the register process, even not in spam… please help.
Hi,
Thanks for contacting us!
Could you please start pre-sale question thread here – https://kriesi.at/support/pre-sale-question/ and attach your purchase code in private content field so we can reset your forum account?
Regards, Yigit
Hi, my organization is tax-exempt. How do I go about purchasing the theme without paying the additional tax?
Hi,
Thanks for contacting us!
Download and purchase processes are managed by Envato and I would not like to give out false information. Could you please contact Envato support – https://help.market.envato.com/hc/en-us/requests/new?
Regards, Yigit
Hi Support,
I have inherited a site from another developer. I want to remove layer slider from theme and replace it with a responsive static image on the homepage. The plugin is causing issues with the site, I have tried paying for the full license and updating the plugin but it doesn’t solved the problem I am having. If i disable the plugin – it works fine. Any help would be appreciated? Thanks
Ignore please – wrong Theme support! Thanks
Hi, I bought the plugin but I get an error when I try to import a demo (connection timed out). And I can’t connect to the support site to get a solution to my problem. Can you please help me.
Hi,
Thanks for contacting us!
Could you please start a thread on our support forum and attach temporary FTP and WP admin logins in private content field so we can look into it? You can register to our support forum here – https://kriesi.at/support/register/ and after logging in, you can start new threads under Enfold sub forum – https://kriesi.at/support/forum/enfold#new-post
Regards, Yigit
Hi, I can’t logging in because it says I already have an account with my purchase code, but when I filled the form to reset my password (because I don’t remember it) I’ve never received the email to do it. Please help me.
Hi,
I have replied to your pre-sale thread – https://kriesi.at/support/topic/cant-connect-to-my-account/. Let us continue there
Regards, Yigit
Hi,
Sorry but how can I see the private contact field if I can’t login. I don’t know if it’s me who’s dumb but I don’t see how to do it
Hi,
Private content field area would show when you click the link you receive in your inbox. I tried emailing you but it was not delivered so I edited your password once again and set it to your email. Please login using your email as password and then change it in your profile
Regards, Yigit
Thank you very much for your patience, it’s all good now.
Regards
