5406 comments found.
Gutenberg Optimized is No??
Your details of this theme says it is Not “Gutenberg Optimized”.
Is this theme Gutenberg editor Optimized or not?
If it is, you need to change your theme details. Your theme details has been showing this theme is Not Gutenberg Optimized for long time now.
Andon would never allow this error to be ignored like it has been.
Hello, @FWD2090,
Actually, our theme is compatible with the Elementor editor and it’s optimized with it. You can check here https://themeforest.net/item/udesign-responsive-wordpress-theme/253220 we didn’t said that the “Gutenberg” is compatible with our theme.
Regards Andon-Design.
Something is wrong here.
Before, one of you support persons said the UDesign theme is compatible to the Gutenberg editor and here you say it is Not.
Andon himself guaranteed the UDesign theme will be compatible with the Gutenberg editor ( see: https://themeforest.net/comments/19264494 – and – https://themeforest.net/comments/20919898 ).
Think about it. Gutenberg is part of the WordPress framework, there is no avoiding it, yet you want to claim that the UDesign theme is Not compatible with it?
I myself have brought up this concern over a month ago and someone from support said they will change the Details of the theme, but Never Did (see: https://themeforest.net/comments/27965809 )
This inconsistency from this support is seriously disconcerting. It is showing a very bad trend here. Andon never allowed such inconsistencies and confusion as I am experiencing with you (support).
I suggest you get your act together and contact Andon to straighten you out and get the reputation of Andon back.
Hello, @FWD2090,
Sorry for the inconviniance, I have just confirmed from the dev department and I confirmed you that our theme is fully compaitable with the Gutenberg as well.
Regards Andon-Design.
Then keep your promise made over a month ago to change the Theme Details. The theme details on the Theme main page says “Gutenberg Optimized – No”. This should be “Yes”
Note: what you do & say here in this comment area reflects on the integrity & reliability of support and affects the Andon’s reputation. That is why I focused on what the Theme Details show and how you (support) are handling problems.
Hello, @FWD2090,
For sure, we will change it soon.
Regards Andon-Design.
I have 3.4.5 version installed. Tried to update to 4.x but it completely broke my site. I did not want to redo it at this moment. Not ready to go there. Can you please let me know where I can get the 3.4.18 version? Which I believe is the last of the 3.x series
Hello, @gediweb,
Can you please contact us via our support system, so that our experts will help you in that case, if possible.
Regards Andon-Design.
Hello team, I purchased the theme 2 days ago and I can’t activate in wordpress. When I paste de Item Purchase Code in the activate theme field and click on Activate, nothing happen and a few seconds later the screen refresh and request the Item purchase code again. Can someone help me, please?
Hello, @lautaorozco,
Can you please contact us via our support system with your site WP Admin Login details so that our experts will check it for you on your site and help you out.
Regards Andon-Design.
Hello! Yes, I contacted you via support system with all the information but they take more or less 1 day to reply. Can you help me to agilaze the support process, please?
Hello, @lautaorozco,
Can you please let me know your ticket number so that I’ll ask from the support department about it.
Regards Andon-Design.
Hello! Yes, the ticket number is #27329. Thank you!
Hello, @lautaorozco,
I have just confirmed from the support department and they said that they already replied to your support ticket #27329, so please check your support ticket reply and reply to your support ticket accordingly, and please do not panic here for the support tickets, our support system works on a queue system, so once the tickets are in the queue above your ticket solved then your support ticket turns will come and once your support ticket will be resolved, you will always get the reply of your support ticket, so always please be patience.
Thanks for your understanding.
Regards Andon-Design.
I just updated my site from 2.11.12 to 4.0.2 and it’s broken. I’m using Child Theme Version: 1.0.0. What should I do?
Hello, @voice903fm,
First of all, I am very sorry for all the inconvenience you are facing right now.
As you explained you were using a child theme with customizations which are not working now because of the theme updates. So the thing is this is a major theme update with so many changes and updations in these functions.
Once you update the theme it overrides all old theme files and new files are implemented. So if you want to intact your old customizations you have to add them again in your new theme files to make it work like it was before and for this purpose ask your developer to do it for you.
And regarding wpbakery working with the latest theme version, there is some issue and I am very sorry for that I know it mentioned in our official site that wpbakery is supported but in recent update, we removed wpbakery from our supported plugins list and we missed those tags on themeforest and we will remove those soon. So I apologize for this confusion.
Now if you manually use wpbakery then it is not going to change anything because theme pages will not customize with wpbakery anymore.
So now if you want to use wpbakery then ask your hosting provider to restore your old backup and after that do not update the theme.
Or if you want to update then simply create your site from scratch with elementor plugin.
I hope you can understand this.
Regards Andon-Design.
If you enter the purchase code after purchase, registration will not be possible.
Provide a new purchase code or request to initialize the registered purchase code.
Hello, @minshikshin,
Can you please contact us via our support system with your site WP Admin URL and Admin Login details with the issue screenshot so that our experts will check it for you on your site and help you out.
Regards Andon-Design.
Hi. I saw a function of hiding Page Title and Breadcrumbs in Layout Builder. If I activate to hide them, will it have negative effect to SEO? Please advise?
Hello, @GordonSun,
Yes, If you hide them it will affect SEO. Because it is an SEO-required thing once you disable them it will definitely affect your SEO score.
And also could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hello, the search widget in the mobile version does not work.
Hello, @MarceloTech,
Sorry to say that but I do not understand what do you mean by does not work. Can you please contact us via our support forum and then describe your issue with the help of screenshots for a better reference to understand. So that our customer support member will help you to solve your issue.
Regards Andon-Design.
I have a problem and I need help from support, but the support system is in error, I can’t access it.
Hello, @trimbo,
You can contact us via our support system here: http://udesigntheme.com/support/
Regards Andon-Design.
i am trying but the system is not working properly. Need help.
As I already said: “but the support system is in error, I can’t access it.”
Please…. i need Help. Accessing the support panel takes me to a blank page. Give me a contact email, please.
Hello, @trimbo,
That issue occurs when you used the same email for other themes support account as well on the same support forum, so please try to create the new support account with any other email and if still you will face the same issue then please share your theme purchase code PDF file with me via email udesignaizaz@gmail.com so that I’ll check/veriy and help you out.
Regards Andon-Design.
I sent the email over a week ago, but I have not received a response.
Hello, @trimbo,
Can you please let me know your email with which you have sent the email so that I’ll check and get back to you.
Regards Andon-Design.
I’m accessing your how to videos but can’t get any sound(On Firefox or safari)? Its not on mute and I have sound on youtube etc.
Hello, @magootim,
Sorry to say, that It’s hard to understand your issue. Can you please contact us via our support forum by creating a ticket of your issue. Please elaborate on your issue with the help of screenshots or video for a better reference to understand your issue so then our customer support team member will help you to solve your issue.
Regards Andon-Design.
Hello. I have a pre-sale quesiton. Is the demo website with Gutenberg or Elementor? We really want to use Gutenberg. Thanks Leon
Hello, @creativeshops,
First of all, thanks for showing your interest in our theme.
All the Demos are with Elementor.
Regards Andon-Design.
I’m not accessing support, but I need some quick help:
Where do I change the top (bottom) images of the inner pages?
Hello, @trimbo,
Can you please share the screenshot of the top/bottom images you are talking about and also please share the URL of the page having it as well, so that I’ll check and further help you out.
Regards Andon-Design.
Another issue I have found after upgrading to version 4:
Elementor will not load for the user if their WordPress user role is “Editor”.
I had to change the user role to “Administrator” to enable Elementor to load.
Hello, @johpg,
Can you please check it once with the default WP Theme like Twenty Twenty one or two and check back the result.
Regards don-themes.
Activated 2022 theme and was able to load Elementor when logged in as an Editor.
When I reverted back to UDesign theme, Elementor would not load when logged in as an Editor.
Hello, @johpg,
Ok fine,so now we have to check it on your site and for that you have to contact us via our support system with your site WP Admin and Cpanel Login details so that our experts will check it for you on your site and help you out.
Regards Andon-Design.
Sorry but I’m not allowed to give you access to the site (I’m a developer, not the site owner).
The site owner is happy to have access as an Administrator.
Maybe you can test & fix this bug on one of your own development environments?
Hello, @johpg,
Ok Sound’s Good!! And sure we will check it in deep and if found the issue we will solve it with the upcoming updates of the theme.
Regards Andon-Design.
UPDATE: Elementor won’t load when trying to edit the header or footer when logged in as an Administrator.
I’ve logged a support ticket about this: #27648 I’ve included WP Admin login details.
Hello, @johpg,
Thanks for your support ticket, our team is on vacation and when we will be back, we will reply to your ticket, so please be patience.
Thanks for your understanding.
Regards Andon-Design.
can you add the real estate property listings on any theme, as an element for example, or can you only do it on the real estate demo theme?
Hello, @AZDH,
Those real estate property listings have been made using Portfolios in Real State demo, so you can use it in any demo as per your requirements, but for a better look and style, we suggest you to use the particular demo.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 02/03/2016. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hi – I just upgraded to the latest version and startet to use the portfolios. Where can a set the layout-type for the single portfolio page. Thanks!
Hello, @rollermobilclub,
Single portfolio page adopts a single post page layout. So please go to u-design >> layouts >> All templates and there navigate to the single builder and create new template and set up it as per your needs. Please check this screenshot https://postimg.cc/GTrcFVrn for more details.
Regards don-themes.
thanks – when following your suggestion and creating a new template from a portfolio sample, I get an elementor error: Security issue found! Please try again late
Hello, @rollermobilclub,
This is not our theme but your site Elementor issue, Please read and follow the instructions written in the below-listed articles:
https://elementor.com/help/how-to-fix-the-preview-could-not-be-loaded-error/
https://elementor.com/help/what-is-safe-mode/
https://elementor.com/help/cant-edit-with-elementor/
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 02/03/2016. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hi, i have successfully installed the new version4.0. I am trying on the Header. I have imported the Udesign Header and made some changes on colors. However, i have trouble to keep the colors/setting/layout to be fixed. Even though it is SAVEd, but the outcome is not looks like what i had set. Sometimes i see the homepage is working right, but when i swtich to other pages, is showing different colors setting. I have tried for a full weeks working just on the headers and trying to get it fixed. The pages just dont appear to look same as what i SAVEd. Is weird. i really have no clue anymore what is wrong and need seeking yr advise here. Please help.
Hello, @GordonSun,
First of all, We are sorry that you face this kind of issue with our theme. Can you please contact us via our support forum and describe your issue in detail so that our customer support team member will help you to solve your issue on your site. Please also share the WP Admin Login details of your site as well.
Regards Andon-Design.
Hi andon. thanks for yr quick respond as u always do since past 10 years. I think is cache causing the issue. I will post to support if further help needed. tq
Hello, @GordonSun,
Sound’s Good!! and thanks for your appreciation…
Regards Andon-Design
Hello, I’m trying to activate with the code given to me, but I’m not getting it. I click to activate and it goes back to activation again.
Hello, @brunomaykonmkt,
Have you purchased the Udesign WordPress theme? If yes, then please contact us through your theme purchase account to get the free support for Udesign WordPress theme.
Regards Andon-Design.
Hi, Is there any issue running this on localhost? I have clean install of wamp, php7.4.26, site was fine until error started to appear, support unable to look at problem (apart from screengrab, cpy+pst) it as its localhost, so i exported it to domain and error went on the live site, other sites on local host (not udesign) are fine so I dont think its an issue with my wamp,
will there be a support forum ?
Thanks
Tom
Hello, @tommyt,
Can you please contact us via our support system with your site WP Admin Login details so that we will check it for you on your site and help you out.
Regards Andon-Design.
I already have, the issue is that the problem is only appearing on localhost so they are unable to look at it, all other themes working fine. This theme was working perfecting on local host for 2 days until this appeared, no js added, no plugins added, nothing obvious that caused this to appear.
I rather work on localhost , the Error is ” Warning: count(): Parameter must be an array or an object that implements Countable in D:\wamp64\www\mysite\wp-content\themes\u-design\framework\theme-functions.php on line 213”, frustrating as I like this theme a lot.
Hello, @tommyt,
That seems to be the PHP version warning, Please try to switch the PHP version as 7.1/7.2/7.3/7.4 and check back which version is working fine for you on your site.
Regards Andon-Design.
ich arbeite seit 10 jahren mit diesem thema und habe 5 lizenzen.
ein update meiner webseiten ist mit der neuen version 4.0 nicht möglich.
ich muss jetzt alle webseiten komplett neu erstellen und ich frage mich ob es nicht besser ist auf ein anderes thema zu wechseln.
die erklärvideos von 4.0 sind nicht verständlich! werden die erklärvideos noch einmal überarbeitet?
Hello, @martinwolter,
The old version of the theme has weak basis and nowadays the technologies are too updated. The programming languages coding standards were also updated. So if we create a new theme then the old one will no more works in the coming few months based on the technologies updates faster and faster. So all of our customers will lose their sites just because of our old version of the theme. So in this scenario, we update our theme so that it will be compatible with the working and coming technologies on the website. So that our customers will be able to use the theme till they want to. This was the only way we have. I hope you understand.
Regards Andon-Design.
Hello, I bought this theme and now I want to translate it into German. For this I do not want to install a plugin again like Loco or so. I have already translated some things and already know a little bit. Now my question: what must be the language files? I have now tried it with u-design-de_DE, but this does not work. Do the files have to be called differently or does the theme not go to translate? Thanks a lot
Hello, @Eclipse16V,
You should upload the Udesign-de_DE.po and .mo files in the wp-content/langauges/themes folder then it will work.
Also, in my suggestion please use the Loco transalte plugin, it is easy and more reliable to updated the theme langauge files in future after the every theme update.
Regards Andon-Design.
Hello, are you sure that the files must be called like this? Because it does not work like that either. I have renamed them so and still everything remains in English. following I had now tried: de_DE, u-design-de_DE, udesign-de_DE, Udesign-de_DE, and yes, I have them in the right folder. I also had them in the theme itself under /language/ which had also not worked.
Hello, @Eclipse16V,
Can you please contact us via our support system with your site WP Admin Login details so that we will check it for you on your site and help you out.
Regards Andon-Design.
How to desativate popup?
Hello, @trimbo.
The popup is set from the Dashboard >> UDesign >> Layout >> Layouts Builder as you can see the settings in the image: i.is.cc/2ixDSsU9.png and i.is.cc/2ixGtxOG.png you can set the settings as you want.
Regards Andon-Design.
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