5418 comments found.
I’m accessing your how to videos but can’t get any sound(On Firefox or safari)? Its not on mute and I have sound on youtube etc.
Hello, @magootim,
Sorry to say, that It’s hard to understand your issue. Can you please contact us via our support forum by creating a ticket of your issue. Please elaborate on your issue with the help of screenshots or video for a better reference to understand your issue so then our customer support team member will help you to solve your issue.
Regards Andon-Design.
Hello. I have a pre-sale quesiton. Is the demo website with Gutenberg or Elementor? We really want to use Gutenberg. Thanks Leon
Hello, @creativeshops,
First of all, thanks for showing your interest in our theme.
All the Demos are with Elementor.
Regards Andon-Design.
I’m not accessing support, but I need some quick help:
Where do I change the top (bottom) images of the inner pages?
Hello, @trimbo,
Can you please share the screenshot of the top/bottom images you are talking about and also please share the URL of the page having it as well, so that I’ll check and further help you out.
Regards Andon-Design.
Another issue I have found after upgrading to version 4:
Elementor will not load for the user if their WordPress user role is “Editor”.
I had to change the user role to “Administrator” to enable Elementor to load.
Hello, @johpg,
Can you please check it once with the default WP Theme like Twenty Twenty one or two and check back the result.
Regards don-themes.
Activated 2022 theme and was able to load Elementor when logged in as an Editor.
When I reverted back to UDesign theme, Elementor would not load when logged in as an Editor.
Hello, @johpg,
Ok fine,so now we have to check it on your site and for that you have to contact us via our support system with your site WP Admin and Cpanel Login details so that our experts will check it for you on your site and help you out.
Regards Andon-Design.
Sorry but I’m not allowed to give you access to the site (I’m a developer, not the site owner).
The site owner is happy to have access as an Administrator.
Maybe you can test & fix this bug on one of your own development environments?
Hello, @johpg,
Ok Sound’s Good!! And sure we will check it in deep and if found the issue we will solve it with the upcoming updates of the theme.
Regards Andon-Design.
UPDATE: Elementor won’t load when trying to edit the header or footer when logged in as an Administrator.
I’ve logged a support ticket about this: #27648 I’ve included WP Admin login details.
Hello, @johpg,
Thanks for your support ticket, our team is on vacation and when we will be back, we will reply to your ticket, so please be patience.
Thanks for your understanding.
Regards Andon-Design.
can you add the real estate property listings on any theme, as an element for example, or can you only do it on the real estate demo theme?
Hello, @AZDH,
Those real estate property listings have been made using Portfolios in Real State demo, so you can use it in any demo as per your requirements, but for a better look and style, we suggest you to use the particular demo.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 02/03/2016. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hi – I just upgraded to the latest version and startet to use the portfolios. Where can a set the layout-type for the single portfolio page. Thanks!
Hello, @rollermobilclub,
Single portfolio page adopts a single post page layout. So please go to u-design >> layouts >> All templates and there navigate to the single builder and create new template and set up it as per your needs. Please check this screenshot https://postimg.cc/GTrcFVrn for more details.
Regards don-themes.
thanks – when following your suggestion and creating a new template from a portfolio sample, I get an elementor error: Security issue found! Please try again late
Hello, @rollermobilclub,
This is not our theme but your site Elementor issue, Please read and follow the instructions written in the below-listed articles:
https://elementor.com/help/how-to-fix-the-preview-could-not-be-loaded-error/
https://elementor.com/help/what-is-safe-mode/
https://elementor.com/help/cant-edit-with-elementor/
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 02/03/2016. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hi, i have successfully installed the new version4.0. I am trying on the Header. I have imported the Udesign Header and made some changes on colors. However, i have trouble to keep the colors/setting/layout to be fixed. Even though it is SAVEd, but the outcome is not looks like what i had set. Sometimes i see the homepage is working right, but when i swtich to other pages, is showing different colors setting. I have tried for a full weeks working just on the headers and trying to get it fixed. The pages just dont appear to look same as what i SAVEd. Is weird. i really have no clue anymore what is wrong and need seeking yr advise here. Please help.
Hello, @GordonSun,
First of all, We are sorry that you face this kind of issue with our theme. Can you please contact us via our support forum and describe your issue in detail so that our customer support team member will help you to solve your issue on your site. Please also share the WP Admin Login details of your site as well.
Regards Andon-Design.
Hi andon. thanks for yr quick respond as u always do since past 10 years. I think is cache causing the issue. I will post to support if further help needed. tq
Hello, @GordonSun,
Sound’s Good!! and thanks for your appreciation…
Regards Andon-Design
Hello, I’m trying to activate with the code given to me, but I’m not getting it. I click to activate and it goes back to activation again.
Hello, @brunomaykonmkt,
Have you purchased the Udesign WordPress theme? If yes, then please contact us through your theme purchase account to get the free support for Udesign WordPress theme.
Regards Andon-Design.
Hi, Is there any issue running this on localhost? I have clean install of wamp, php7.4.26, site was fine until error started to appear, support unable to look at problem (apart from screengrab, cpy+pst) it as its localhost, so i exported it to domain and error went on the live site, other sites on local host (not udesign) are fine so I dont think its an issue with my wamp,
will there be a support forum ?
Thanks
Tom
Hello, @tommyt,
Can you please contact us via our support system with your site WP Admin Login details so that we will check it for you on your site and help you out.
Regards Andon-Design.
I already have, the issue is that the problem is only appearing on localhost so they are unable to look at it, all other themes working fine. This theme was working perfecting on local host for 2 days until this appeared, no js added, no plugins added, nothing obvious that caused this to appear.
I rather work on localhost , the Error is ” Warning: count(): Parameter must be an array or an object that implements Countable in D:\wamp64\www\mysite\wp-content\themes\u-design\framework\theme-functions.php on line 213”, frustrating as I like this theme a lot.
Hello, @tommyt,
That seems to be the PHP version warning, Please try to switch the PHP version as 7.1/7.2/7.3/7.4 and check back which version is working fine for you on your site.
Regards Andon-Design.
ich arbeite seit 10 jahren mit diesem thema und habe 5 lizenzen.
ein update meiner webseiten ist mit der neuen version 4.0 nicht möglich.
ich muss jetzt alle webseiten komplett neu erstellen und ich frage mich ob es nicht besser ist auf ein anderes thema zu wechseln.
die erklärvideos von 4.0 sind nicht verständlich! werden die erklärvideos noch einmal überarbeitet?
Hello, @martinwolter,
The old version of the theme has weak basis and nowadays the technologies are too updated. The programming languages coding standards were also updated. So if we create a new theme then the old one will no more works in the coming few months based on the technologies updates faster and faster. So all of our customers will lose their sites just because of our old version of the theme. So in this scenario, we update our theme so that it will be compatible with the working and coming technologies on the website. So that our customers will be able to use the theme till they want to. This was the only way we have. I hope you understand.
Regards Andon-Design.
Hello, I bought this theme and now I want to translate it into German. For this I do not want to install a plugin again like Loco or so. I have already translated some things and already know a little bit. Now my question: what must be the language files? I have now tried it with u-design-de_DE, but this does not work. Do the files have to be called differently or does the theme not go to translate? Thanks a lot
Hello, @Eclipse16V,
You should upload the Udesign-de_DE.po and .mo files in the wp-content/langauges/themes folder then it will work.
Also, in my suggestion please use the Loco transalte plugin, it is easy and more reliable to updated the theme langauge files in future after the every theme update.
Regards Andon-Design.
Hello, are you sure that the files must be called like this? Because it does not work like that either. I have renamed them so and still everything remains in English. following I had now tried: de_DE, u-design-de_DE, udesign-de_DE, Udesign-de_DE, and yes, I have them in the right folder. I also had them in the theme itself under /language/ which had also not worked.
Hello, @Eclipse16V,
Can you please contact us via our support system with your site WP Admin Login details so that we will check it for you on your site and help you out.
Regards Andon-Design.
How to desativate popup?
Hello, @trimbo.
The popup is set from the Dashboard >> UDesign >> Layout >> Layouts Builder as you can see the settings in the image: i.is.cc/2ixDSsU9.png and i.is.cc/2ixGtxOG.png you can set the settings as you want.
Regards Andon-Design.
Hello, optimized theme for core web vitals?
Hello, @MarceloTech,
First of all, thanks for showing your interest in our theme 
Yes, our theme is one of the most optimized themes on market and it is fully optimized for websites.
Regards Andon-Design.
Hello, thanks for replying. Is it compatible with the latest version of Elementor? Will new demos and more pre-designed modules be added?
Hello, @MarceloTech,
Yes, it is fully compatible with the very latest version of the Elementor plugin and yes we will add more features and demos in upcoming updates of the theme.
Regards Andon-Design
Hello again! Import https://d-themes.com/wordpress/udesign/landing/#template-section ? Great design!
Hello, @MarceloTech,
I am sorry but do not understand what you want to ask, please explain.
Regards Andon-Design
Hi, I was referring to whether the landing page could be imported. https://d-themes.com/wordpress/udesign/landing/
Hello, @MarceloTech,
No, Sorry to say that but you can not Import our Demo landing page. You can only Import the Pre Built Demos of the theme.
Regards Andon-Design.
So I set up a test site to check how migration to the new theme would work. I have managed to keep my WPBakery settings, so that part is fine. But what is awful is the fact that header of the site entirely disappears and has to be rebuilt. Every site I have used your theme to build now over the last 11 years has to have its totally customized header completely redone. How is this logical? Nothing maps over at all. This is going to cause hours of work, even if I were switching to Elementor. I wasn’t using WPBakery for the headers – I was using your logo upload, your CSS selectors, your secondary menu… and it’s all gone! Those were all completely custom built to VERY exacting client demands. I can’t see how this made any sense to you to do. So frustrated right now. I don’t know how to go back to clients and tell them I have to do this. For people building a brand new site, sure, I’m sure it’s great! But for your existing customers with sites already built, you’ve created a horrendous headache. I’m just speechless with the hours and hours of work ahead of me.
Hello, @sarahfullcycle,
I can understand. Can you please contact us via our support forum and then describe the issue so that our support team member will help you to solve your issue.
Regards Andon-Design.
Hi – i can t find the french files ? best regards, Laurent
Hello, @bluenox,
Can you please contact us via our support system, so that we will provide you the files or the way to translate the theme.
Regards Andon-Design.
contact 20 hours ago #24895 – still waiting
Hello, @bluenox,
I have just confirmed from the support department and they said that they already replied to your support ticket, so please check your SPAM folder or try to check back on the support forum.
Regards Andon-Design.
I noticed in the changeling it says removed all demos built with WPBakery, does this mean if I buy this theme I have to use Elementor? Or can I download the WPbakery files somewhere and install those demos still?
Hello, @critterpixel,
No, you cannot download the WP Bakery and install those demos. You have to use Elementor then you will be able to import demo data and modify the content as per your need.
Regards Andon-Design.
I’m trying to understand based on other comments but can’t quite tell what you’re saying. I have used this theme for 10 years, exclusively with WPBakery because I (and most of my clients) cannot stand Elementor. It’s clunky and makes everything run slowly. So everything has been built on WPBakery. Are you saying that if I upgrade the theme at this point, WPBakery will NOT work at all? Or are you just saying that it’s no longer included with or supported by your theme, so I will have to purchase & license it myself if I want to use it? I don’t care about buying it and using it separately from your theme. I just want to know if it will WORK if I do that. Otherwise I am looking at having to go to SO many clients and explain why I can’t update their websites anymore without having to completely rebuild them. This is a nightmare if that’s the case. PLEASE tell me the theme will still work with WPBakery if I license it myself??? This is like catastrophic and I had NO warning. Awful decision to just pre-emptively think people prefer Elementor. It’s horrible. Worse than Gutenberg. UGH.
Hello, @sarahfullcycle,
Regarding the WP Bakery the thing is as you know it is no more compatible with our theme but by means, no more compatible is if you face any issue while using this plugin you have to fix it on your own. It maybe works fine or just some of the elements of WP Bakery will not work for this you can purchase the PRO version of this plugin so that you have support from the WP Bakery plugin Author and when you face any issue with it you can contact them to fix it. WP Bakery plugin is now like the third-party plugin for our theme and we cannot provide third-party plugin support I hope it makes sense to you.
Regards Andon-Design.
Ok, that makes sense. I understand – I’m going to set up a test backup of one of my sites and do the upgrade & make a conversion to the paid Pro license for WPBakery and see how it goes. Over time, I might transition to something else, but for now, I cannot just undo all the WPBakery builds that I have done. In the future, if you are going to do something like this that dramatically impacts the way most people used your theme to build a site, you might want to make a specific guide just for their options regarding updating. You might still want to do that. I tried to go to the support forum I have used for years (very informative) but it wasn’t working yesterday. Hopefully that is resolved. That would be a great place to put a guide about what options are regarding WPBakery now. The comments here seemed contradictory and not very clear. After I know what my experience will be, I am happy to circle back and let other users better understand what will happen if they want to keep WPBakery and how much effort is involved in updating that way. Thank you.
Hello, @sarahfullcycle,
Thanks for understanding. Regarding the support forum the thing is the old forum is not more available there is now new forum where our expert support team available to help our customers by solving their issues. You can contact us at our support forum any time in case you need our experts helps. Thanks again.
Regards Andon-Design.
I have been a proud user of uDesign for years with more than 24 purchased seats and hopes to build four more sites in the next couple of months. It may not seem like a lot of sites to you, but it is to me. This latest update being incompatible with Page Builder will literally break every site we have developed. I am extremely disappointed to see you all go in this direction and forsake the customers that got you where you are. If I must rebuild my sites, it will likely be with a different theme altogether.
Hello, @ibeque,
Regarding WP Bakery working with the latest theme version, there is some issue and I am very sorry for that I know it mentioned on our official site that WP Bakery is supported but in the recent update we removed WP Bakery from our supported plugins list and we missed those tags on theme forest and we will remove those soon. So I apologize for this confusion.
Now if you manually use WP Bakery then it is not going to change anything because theme pages will not customize with WP Bakery anymore.
So now if you want to use WP Bakery then ask your hosting provider to restore your old backup and after that do not update the theme because you can’t update your old site without any conflict. We replaced all codes of the original UDesign theme. It is impossible to compatible with old versions.
Or if you want to update then simply create your site from scratch with the Elementor plugin.
Regards Andon-Design.
Hi, is there any info on adding google recaptcha to this theme 4.0, tired v3 and v2, nothing showing on frontend, I am using Simple Google reCAPTCHA plugin. thanks Tom
Hello, @tommyt,
What issue you are facing with it? Can you please share the screenshot of your issue with me so that I’ll check and help you out accordingly?
Regards Andon-Design.
sorry all sorted, found where to enter on the WPForms
Sound\s Good!!
I am very disappointed with the sudden page builder update, we’ve built 4 websites using uDesign and now if we try to update them, every single one of them breaks and days of work are required to rebuild headers, footers, blogs, etc. I don’t know how you could make such a huge transition without any warning to your massive install base. Seems like zero consideration was given to the tens of thousands of people who have supported you by paying for and using your theme to this point. You should have for at least a transitionary period had an update available for everyone who is using WPBakery, giving them plenty of forewarning that the old theme is phasing out. Now I have blogs that are broken on the old sites, forcing me to update the theme – but the new theme breaks the entire site….WHAT A MESS!
Hello, @tamras1030,
The old version of the theme has week basis and nowadays the technologies are too updated. The programming languages coding standards were also updated. So if we create a new theme then the old one will no more works in the coming few months based on the technologies updates faster and faster. So all of our customers will lose their sites just because of our old version of the theme. So in this scenario, we update our theme so that it will be compatible with the working and coming technologies on the website. So that our customers will be able to use the theme till they want to. This was the only way we have. I hope you understand.
Regards Andon-Design.
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