5418 comments found.
I’m trying to register my uDesign v4 on my website. But the purchase code can’t be recognized even though it is correct.
Hello, @jeffreyhuan,
I have reset your purchase code, now you can use the same purchase code for activation of your theme.
Regards Andon-Design.
Latest update broke entire website too. I can’t see any demos or blocks when I’m going in the Udesign Studio. Besides, I can’t use anymore margin or padding for my blocks. The visual editor is less beautiful and less comprehensive since the update. I have a lot of bugs on blocks that I put before the update, especially the blocks in the FAQ. Maybe it’s because margin and padding not worked. Please tried to resolved problems. I can’t progress on my client’s site. Thank You !
Hello, @anaisdigicom,
Can you please contact us via our support system with your site WP Admin Login details so that we will check it for you on your site and help you out.
Regards Andon-Design.
Latest update broke entire website.
Hello, @SB19,
What issue you are facing, Can you please explain with some screenshots and live URL so that I’ll able to check and also let me know from which version you have updated to the latest version?
Regards Andon-Design.
Unable to provide any screenshots, as I need a website up and working, after being down for a week. I have been forced to another theme. The new version seems very convoluted . . . not intuitive. Pages which were just fine under every earlier version no longer had the same structure, nor did the interface reflect a WYSIWYG interface. No help from the online documentation or videos, as all links simply lead to default pages without content.
Hello, @SB19,
I am sorry but you did not provide the screenshot and are also not ready to share the info that I asked you, then how I am able to help you? without understanding the issue?
Regards Andon-Design.
Hello, I trying to install Modern Events Calendar Lite its getting failed to install. It says Plug in not found. I wanted to install yoga theme. Support is not responding to my ticket.
Hello, @manishbittu,
I have just confirmed from the support department and they said that they already replied to your support ticket #28950, so please check your support ticket reply and reply to your support ticket accordingly, and please do not panic here for the support tickets, our support system works on a queue system, so once the tickets are in the queue above your ticket solved then your support ticket turns will come and once your support ticket will be resolved, you will always get the reply of your support ticket, so always please be patience.
Thanks for your understanding.
Regards Andon-Design.
Hello, very impressed with the new update. Keep up the good work!
Thank you kindly, @MarceloTech!! We are thrilled to know you are enjoying your time with Udesign! Those are incredibly kind words, That is exactly what Udesign and this team are all about, we do our best to be the best, We hope you are enjoying the latest update and look forward to continuing to work together!!
Regards Andon-Design.
Hello, I have been trying to install and ran into an error.The error I get when I try to install is Parse error: syntax error, unexpected ’->’ (T_OBJECT_OPERATOR) ...(site identifying info here that I’ve deleted) wp-content/themes/u-design/functions.php on line 30 I tried to access the support forum but keep getting a 522 error. Hope you are still supporting the theme.
Hello, @jwylie,
Please contact us via our support system here: http://udesigntheme.com/support/ so that we will help you in solving your issues.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 02/12/2021. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hello, I did purchase the support extension and received assistance with the first issue, however, I sent another help request last night by replying to the original email from support and did not receive a reply.
The support links within the software result in 522 errors and the link above goes to a support program that seems to not be set up.
Hello, @jwylie,
Yes, It was down and we are working hard to get it back…
So for now, please create an account here and generate a new support ticket: http://udesigntheme.com/support/ so that our support staff will try to get back to you asap.
Regards Andon-Design.
Hello, they should improve the support, slow and without solving the problems.Quality designs but the support deserves 1 star rating. 2 days without answering the ticket. Also 2 months without updating the theme.
Hello, @MarceloTech,
Sorry for the inconviniance, our support team is on yearly leave and the team will join again tomorrow, so please be patience, once the support team will be on desk, you will get the reply of your support ticket, Thanks for your understanding.
Regards Andon-Design.
I put in a support ticket two days ago and have not heard back. Is there anyone monitoring your support page? The support area don’t appear to have any listing of past support items and several sections of placeholder content. It appears quite a few are having issues that are being directed to this support area that has no support.
Hello, @JamesToomey,
Sorry for the inconviniance, our support team is on yearly leave and the team will join again tomorrow, so please be patience, once the support team will be on desk, you will get the reply of your support ticket, Thanks for your understanding.
Regards Andon-Design.
Your support page is not working. I need urgent help! Portfoilio is not saving photos and information. I have the latest update 4.0.2. How do I get in touch?
Hello, @eaalfim2,
This is our support system and it is working fine: http://udesigntheme.com/support/ please check it again.
Regards Andon-Design.
I’ve been trying to get support for a week.
I have already sent several emails.
The login to your support site is having problems, I’ve tested it in several browsers.
When logging in to the link you sent, it goes to that link
https://udesigntheme.com/support/wp-login.php?redirect_to=https%3A%2F%2Fudesigntheme.com%2Fsupport%2Fwp-login.php%3Faction%3Dzendesk-remote-login%26timestamp%3D%26return_to% 3DAfter putting the login and password again and clicking on enter,,,
https://www.portotheme.com/support/zdlogout.php?kind=error&message=User+is+invalid%3A+Email%3A++bgore%40paycheckworks.com+has+already+been+takenAnd there is a blank screen.
I sent an email on 05/04/2022 – ptheme.customize@gmail.com another on 05/05/2022 – newsmartwave@gmail.com
I had no return.
I’m having problems with the Udesing portfolio module that is not saving photos and information.
Hello, @eaalfim2,
That seems to be the issue of your email, have you used the same email for other themes support accounts on our support system? like Porto, Riode, WolMart or Molla? If yes then please create a new email and try to create the new support account, I am sure you will not find this issue anymore, and if yes then please share your new email and then purchase code with me via email udesignaizaz@gmail.com so that I’ll check and help your out.
Regards Andon-Design.
ThemeForest account is old and I didn’t have my company email.
So I bought with this account you see here, but on your website I put the purchase code with the corporate email.
And I would like it to stay that way, as the email linked in the themeforest is gmail and I don’t use it.
Yes, I buy a lot of themes, and they all have corporate email.
and I don’t expose it here
I will send an email to the address you sent.
Thank you very much for your help!
Hello, @eaalfim2,
I have just replied to your email, so please check and get back to me via email, if you will have further questions.
Regards Andon-Design.
Hello, I bought uDesign theme to use this template for my school.
https://d-themes.com/wordpress/udesign/education/lp-courses/ I imported it, everything is working fine except for the “all courses” page, I got this : https://image.noelshack.com/fichiers/2022/18/2/1651607426-lp-courses.png Is this because of this? : https://image.noelshack.com/fichiers/2022/18/2/1651607534-howtofixthat.pngIf yes how can I fix it to get my template working like the demo please?
Hello, @orenzorzi,
No, Its not because of this, Can you please contact us via our support system with your site WP Admin and Cpanel Login details so that our experts will check it for you on your site and help you out.
Regards Andon-Design.
Pre purchase question. Is it possible to add the updating cart icon at the top on the main theme?
Hello, @Thistle1970,
First of all, thanks for showing your interest in Porto WordPress 
Can you please explain which Icon you want to place and where? And what should its functionality?
Regards Andon-Design.
There is no shopping cart icon in the header of the main demo theme. I need this icon to be there and update when an item is placed in the cart. Can this be added without coding in this theme? I believe many newbies would not purchase this theme because they don’t see this cart icon visible in the demo.
Hello, @Thistle1970,
Yes you can, you have to Install the WooCommerce plugin comes with the theme package and then you have to set the header with header builder and set the Cart Widget in it at any place in the header as per your requirements.
Regards Andon-Design.
Great. Thank you Andon for your reply. I’m sure you are busy and i really appreciate your time. Stunning theme by the way. Great job.
You’re Most Welcome
Hello, how i can enable Gallery Post Format? Now i have only Standard and Video post format. Tnx in advance
Hello, @markojovanovic30,
Simply go to the Dashboard >> UDesign >> Theme Options >> Blogs there you will find all the option related to the blogs theme have see image: i.is.cc/pFvxrid.png make the changes as per your need and then save settings after that check back your site after clearing the browser cache.
Regards Andon-Design.
Hello, tnx for fast answer. I already try to find it there but I cant find option to enable. I need to make news with gallery, like this: https://www.erisee.org/training-on-data-management-and-evidence-informed-policy-making-eqet-see-qa-component/
Hello, @markojovanovic30,
You can check all our demos here: https://preview.themeforest.net/item/udesign-responsive-wordpress-theme/full_screen_preview/253220?_ga=2.9342973.916210563.1651318984-1538838531.1633908831 and check the blog designs on demos, you can only set the design in the demos on your site.
Regards Andon-Design.
Gutenberg Optimized is No??
Your details of this theme says it is Not “Gutenberg Optimized”.
Is this theme Gutenberg editor Optimized or not?
If it is, you need to change your theme details. Your theme details has been showing this theme is Not Gutenberg Optimized for long time now.
Andon would never allow this error to be ignored like it has been.
Hello, @FWD2090,
Actually, our theme is compatible with the Elementor editor and it’s optimized with it. You can check here https://themeforest.net/item/udesign-responsive-wordpress-theme/253220 we didn’t said that the “Gutenberg” is compatible with our theme.
Regards Andon-Design.
Something is wrong here.
Before, one of you support persons said the UDesign theme is compatible to the Gutenberg editor and here you say it is Not.
Andon himself guaranteed the UDesign theme will be compatible with the Gutenberg editor ( see: https://themeforest.net/comments/19264494 – and – https://themeforest.net/comments/20919898 ).
Think about it. Gutenberg is part of the WordPress framework, there is no avoiding it, yet you want to claim that the UDesign theme is Not compatible with it?
I myself have brought up this concern over a month ago and someone from support said they will change the Details of the theme, but Never Did (see: https://themeforest.net/comments/27965809 )
This inconsistency from this support is seriously disconcerting. It is showing a very bad trend here. Andon never allowed such inconsistencies and confusion as I am experiencing with you (support).
I suggest you get your act together and contact Andon to straighten you out and get the reputation of Andon back.
Hello, @FWD2090,
Sorry for the inconviniance, I have just confirmed from the dev department and I confirmed you that our theme is fully compaitable with the Gutenberg as well.
Regards Andon-Design.
Then keep your promise made over a month ago to change the Theme Details. The theme details on the Theme main page says “Gutenberg Optimized – No”. This should be “Yes”
Note: what you do & say here in this comment area reflects on the integrity & reliability of support and affects the Andon’s reputation. That is why I focused on what the Theme Details show and how you (support) are handling problems.
Hello, @FWD2090,
For sure, we will change it soon.
Regards Andon-Design.
I have 3.4.5 version installed. Tried to update to 4.x but it completely broke my site. I did not want to redo it at this moment. Not ready to go there. Can you please let me know where I can get the 3.4.18 version? Which I believe is the last of the 3.x series
Hello, @gediweb,
Can you please contact us via our support system, so that our experts will help you in that case, if possible.
Regards Andon-Design.
Hello team, I purchased the theme 2 days ago and I can’t activate in wordpress. When I paste de Item Purchase Code in the activate theme field and click on Activate, nothing happen and a few seconds later the screen refresh and request the Item purchase code again. Can someone help me, please?
Hello, @lautaorozco,
Can you please contact us via our support system with your site WP Admin Login details so that our experts will check it for you on your site and help you out.
Regards Andon-Design.
Hello! Yes, I contacted you via support system with all the information but they take more or less 1 day to reply. Can you help me to agilaze the support process, please?
Hello, @lautaorozco,
Can you please let me know your ticket number so that I’ll ask from the support department about it.
Regards Andon-Design.
Hello! Yes, the ticket number is #27329. Thank you!
Hello, @lautaorozco,
I have just confirmed from the support department and they said that they already replied to your support ticket #27329, so please check your support ticket reply and reply to your support ticket accordingly, and please do not panic here for the support tickets, our support system works on a queue system, so once the tickets are in the queue above your ticket solved then your support ticket turns will come and once your support ticket will be resolved, you will always get the reply of your support ticket, so always please be patience.
Thanks for your understanding.
Regards Andon-Design.
I just updated my site from 2.11.12 to 4.0.2 and it’s broken. I’m using Child Theme Version: 1.0.0. What should I do?
Hello, @voice903fm,
First of all, I am very sorry for all the inconvenience you are facing right now.
As you explained you were using a child theme with customizations which are not working now because of the theme updates. So the thing is this is a major theme update with so many changes and updations in these functions.
Once you update the theme it overrides all old theme files and new files are implemented. So if you want to intact your old customizations you have to add them again in your new theme files to make it work like it was before and for this purpose ask your developer to do it for you.
And regarding wpbakery working with the latest theme version, there is some issue and I am very sorry for that I know it mentioned in our official site that wpbakery is supported but in recent update, we removed wpbakery from our supported plugins list and we missed those tags on themeforest and we will remove those soon. So I apologize for this confusion.
Now if you manually use wpbakery then it is not going to change anything because theme pages will not customize with wpbakery anymore.
So now if you want to use wpbakery then ask your hosting provider to restore your old backup and after that do not update the theme.
Or if you want to update then simply create your site from scratch with elementor plugin.
I hope you can understand this.
Regards Andon-Design.
If you enter the purchase code after purchase, registration will not be possible.
Provide a new purchase code or request to initialize the registered purchase code.
Hello, @minshikshin,
Can you please contact us via our support system with your site WP Admin URL and Admin Login details with the issue screenshot so that our experts will check it for you on your site and help you out.
Regards Andon-Design.
Hi. I saw a function of hiding Page Title and Breadcrumbs in Layout Builder. If I activate to hide them, will it have negative effect to SEO? Please advise?
Hello, @GordonSun,
Yes, If you hide them it will affect SEO. Because it is an SEO-required thing once you disable them it will definitely affect your SEO score.
And also could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hello, the search widget in the mobile version does not work.
Hello, @MarceloTech,
Sorry to say that but I do not understand what do you mean by does not work. Can you please contact us via our support forum and then describe your issue with the help of screenshots for a better reference to understand. So that our customer support member will help you to solve your issue.
Regards Andon-Design.
I have a problem and I need help from support, but the support system is in error, I can’t access it.
Hello, @trimbo,
You can contact us via our support system here: http://udesigntheme.com/support/
Regards Andon-Design.
i am trying but the system is not working properly. Need help.
As I already said: “but the support system is in error, I can’t access it.”
Please…. i need Help. Accessing the support panel takes me to a blank page. Give me a contact email, please.
Hello, @trimbo,
That issue occurs when you used the same email for other themes support account as well on the same support forum, so please try to create the new support account with any other email and if still you will face the same issue then please share your theme purchase code PDF file with me via email udesignaizaz@gmail.com so that I’ll check/veriy and help you out.
Regards Andon-Design.
I sent the email over a week ago, but I have not received a response.
Hello, @trimbo,
Can you please let me know your email with which you have sent the email so that I’ll check and get back to you.
Regards Andon-Design.
This item was featured on ThemeForest
Power Elite Author
Contact the Envato Market Help Team
