5406 comments found.
Demo Import not working as expected. I am importing Corporate demo but the header and menu not importing correctly.
Hello, @hlcinc,
Can you please contact us via our support system with your site WP Admin Login details so that we will check it for you on your site and help you out.
Regards Andon-Design.
Good afternoon,
I have downloaded your “UDesign” package of themes for Wordpress but I cannot find this theme which I was hoping would pre-populate with all of the hard work I have already done. https://d-themes.com/wordpress/udesign/business-consulting/contact-us/I hope I do not have to re-design myself? To try and replicate this??
Please help…
A zoom call would be useful?
I am doing this for a client .. thank you
Hello, @ameliajservices,
Can you please contact us via our support system here: http://udesigntheme.com/support/ with your site WP Admin Login details so that we will check it for you on your site and help you out.
Regards Andon-Design.
Hi – I have tried to create an account here 3 x and no success, even with my order ticket no: any advice? could I please receive direct emails from yourself? thank you.
Hello, @ameliajservices,
Please share your theme purchase code PDF file with us via our email: udesignaizaz@gmail.com so that we will check/verify and create the support account for you.
Regards Andon-Design.
Hi, I sent a ticket and I don’t get a response … I just installed the theme, I uploaded a demo and the page is blank. Content is inaccessible .. can you help me please? is a bit urgent …
https://demo.experience.cat/you have access to the website, in the open ticket
thank you
Hello, @marcbenitez13,
I have just confirmed from the support department and they said that they already replied to your support ticket, so please check your support ticket reply and reply to your support ticket accordingly, and please do not panic here for the support tickets, our support system works on a queue system, so once the tickets are in the queue above your ticket solved then your support ticket turns will come and once your support ticket will be resolved, you will always get the reply of your support ticket, so always please be patience.
Thanks for your understanding.
Regards Andon-Design.
Major issues alongside some of the comments I see above. New update has broken funtionality with Elementor Pro. Elementor pro team has been into my WP site backend and assure me it is a Udesign Core compatability issue. My udesign support has expired so I cannot leave a ticket, but nor do I feel I should have to pay to resolve an issue like this. Please advise.
Hello, @sybasurfa,
Sorry for the inconviniance, we have tested this and we will solve this with the upcoming update of the theme, so please be patience and stay tuned.
Regards Andon-Design.
Hi, thanks for your honest reply.. but I have been waiting some time now since then for this problem solving update, the Elementor and UAE functionality that I pay extra for for is very important to my site and without your software working properly I am losing aspects that I really need in place. Do you have any idea when this 4.2 update to udesign maybe coming.. I mean, do you have a solution to the udesign core issue yet? Is it days.. weeks.. or months? Seriously re-thinking whether I am using the right theme at the moment. 
Hello, @sybasurfa,
Can you please contact us via our support system with your site WP Admin Login details so that we will directly check it for you on your site and fix it for you as well on your site.
Regards Andon-Design.
As stated in my initial comment I do not have access to your support system as it has expired.. so you’re saying I have to pay to get this sorted? Your first reply states “we have tested this and we will solve this with the upcoming update of the theme” and now you’re saying you need to log into and check over my site.. as if it is my site that is the problem? Weeks are ticking by here and my sites functionality is not working as it should because of your most recent 4.1 update. Please offer me a reasonable way to get this sorted.. like giving me a years subscription to your support system so I can do as you ask and we can get this sorted! Thanks.
Hello, @sybasurfa,
If you are not able to contact us via our support system then please share the details with us via our email: udesignaizaz@gmail.com
Regards Andon-Design.
Hi Andon,
Where is the Team support page? I’ve created a register with your support link(http://designtheme.com/support/) Once the register the page automatically redirects to the Porto theme support page(https://p-themes.zendesk.com/). There is no option to create a support ticket for your theme (uDesign).
screenshot: https://itsmyshot.com/image/Ae7pZ
Waiting for your valuable response.
Hello, @abhigeorgekalladayil,
We have solved this issue, please try to Login again and I am sure you will not face this issue anymore.
Regards Andon-Design.
Major issues – theme update broke elementor and incompatibility with elementor pro templates. I have created a ticket with ID #61. Please provide solution ASAP
Theme and UDesign core plugin Version: 4.1.0
Hello, @QiWorks,
I have just confirmed from the support department and they said that they already replied to your support ticket, so please check your support ticket reply and reply to your support ticket accordingly, and please do not panic here for the support tickets, our support system works on a queue system, so once the tickets are in the queue above your ticket solved then your support ticket turns will come and once your support ticket will be resolved, you will always get the reply of your support ticket, so always please be patience.
Thanks for your understanding.
Regards Andon-Design.
The support is not working anymore….. They closed the support center ….
Hello, @numeractive,
Really sorry for the inconvenience, Yes the support system is down because of some issue from Zendex, we are working on it with Zendex, and once it will be fixed from zendex, we will notify our clients here, so please be patience…
Regards Andon-Design.
After updating to 4.1.0 many issues are fixed but thumbnails on the single product page are unclickable and also some css customisation rendered useless.
Hello, @egl85,
Can you please contact us via our support system with your site WP Admin Login details so that we will check it for you on your site and help you out.
Regards Andon-Design.
I’m trying to register my uDesign v4 on my website. But the purchase code can’t be recognized even though it is correct.
Hello, @jeffreyhuan,
I have reset your purchase code, now you can use the same purchase code for activation of your theme.
Regards Andon-Design.
Latest update broke entire website too. I can’t see any demos or blocks when I’m going in the Udesign Studio. Besides, I can’t use anymore margin or padding for my blocks. The visual editor is less beautiful and less comprehensive since the update. I have a lot of bugs on blocks that I put before the update, especially the blocks in the FAQ. Maybe it’s because margin and padding not worked. Please tried to resolved problems. I can’t progress on my client’s site. Thank You !
Hello, @anaisdigicom,
Can you please contact us via our support system with your site WP Admin Login details so that we will check it for you on your site and help you out.
Regards Andon-Design.
Latest update broke entire website.
Hello, @SB19,
What issue you are facing, Can you please explain with some screenshots and live URL so that I’ll able to check and also let me know from which version you have updated to the latest version?
Regards Andon-Design.
Unable to provide any screenshots, as I need a website up and working, after being down for a week. I have been forced to another theme. The new version seems very convoluted . . . not intuitive. Pages which were just fine under every earlier version no longer had the same structure, nor did the interface reflect a WYSIWYG interface. No help from the online documentation or videos, as all links simply lead to default pages without content.
Hello, @SB19,
I am sorry but you did not provide the screenshot and are also not ready to share the info that I asked you, then how I am able to help you? without understanding the issue?
Regards Andon-Design.
Hello, I trying to install Modern Events Calendar Lite its getting failed to install. It says Plug in not found. I wanted to install yoga theme. Support is not responding to my ticket.
Hello, @manishbittu,
I have just confirmed from the support department and they said that they already replied to your support ticket #28950, so please check your support ticket reply and reply to your support ticket accordingly, and please do not panic here for the support tickets, our support system works on a queue system, so once the tickets are in the queue above your ticket solved then your support ticket turns will come and once your support ticket will be resolved, you will always get the reply of your support ticket, so always please be patience.
Thanks for your understanding.
Regards Andon-Design.
Hello, very impressed with the new update. Keep up the good work!
Thank you kindly, @MarceloTech!! We are thrilled to know you are enjoying your time with Udesign! Those are incredibly kind words, That is exactly what Udesign and this team are all about, we do our best to be the best, We hope you are enjoying the latest update and look forward to continuing to work together!!
Regards Andon-Design.
Hello, I have been trying to install and ran into an error.The error I get when I try to install is Parse error: syntax error, unexpected ’->’ (T_OBJECT_OPERATOR) ...(site identifying info here that I’ve deleted) wp-content/themes/u-design/functions.php on line 30 I tried to access the support forum but keep getting a 522 error. Hope you are still supporting the theme.
Hello, @jwylie,
Please contact us via our support system here: http://udesigntheme.com/support/ so that we will help you in solving your issues.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 02/12/2021. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hello, I did purchase the support extension and received assistance with the first issue, however, I sent another help request last night by replying to the original email from support and did not receive a reply.
The support links within the software result in 522 errors and the link above goes to a support program that seems to not be set up.
Hello, @jwylie,
Yes, It was down and we are working hard to get it back…
So for now, please create an account here and generate a new support ticket: http://udesigntheme.com/support/ so that our support staff will try to get back to you asap.
Regards Andon-Design.
Hello, they should improve the support, slow and without solving the problems.Quality designs but the support deserves 1 star rating. 2 days without answering the ticket. Also 2 months without updating the theme.
Hello, @MarceloTech,
Sorry for the inconviniance, our support team is on yearly leave and the team will join again tomorrow, so please be patience, once the support team will be on desk, you will get the reply of your support ticket, Thanks for your understanding.
Regards Andon-Design.
I put in a support ticket two days ago and have not heard back. Is there anyone monitoring your support page? The support area don’t appear to have any listing of past support items and several sections of placeholder content. It appears quite a few are having issues that are being directed to this support area that has no support.
Hello, @JamesToomey,
Sorry for the inconviniance, our support team is on yearly leave and the team will join again tomorrow, so please be patience, once the support team will be on desk, you will get the reply of your support ticket, Thanks for your understanding.
Regards Andon-Design.
Your support page is not working. I need urgent help! Portfoilio is not saving photos and information. I have the latest update 4.0.2. How do I get in touch?
Hello, @eaalfim2,
This is our support system and it is working fine: http://udesigntheme.com/support/ please check it again.
Regards Andon-Design.
I’ve been trying to get support for a week.
I have already sent several emails.
The login to your support site is having problems, I’ve tested it in several browsers.
When logging in to the link you sent, it goes to that link
https://udesigntheme.com/support/wp-login.php?redirect_to=https%3A%2F%2Fudesigntheme.com%2Fsupport%2Fwp-login.php%3Faction%3Dzendesk-remote-login%26timestamp%3D%26return_to% 3DAfter putting the login and password again and clicking on enter,,,
https://www.portotheme.com/support/zdlogout.php?kind=error&message=User+is+invalid%3A+Email%3A++bgore%40paycheckworks.com+has+already+been+takenAnd there is a blank screen.
I sent an email on 05/04/2022 – ptheme.customize@gmail.com another on 05/05/2022 – newsmartwave@gmail.com
I had no return.
I’m having problems with the Udesing portfolio module that is not saving photos and information.
Hello, @eaalfim2,
That seems to be the issue of your email, have you used the same email for other themes support accounts on our support system? like Porto, Riode, WolMart or Molla? If yes then please create a new email and try to create the new support account, I am sure you will not find this issue anymore, and if yes then please share your new email and then purchase code with me via email udesignaizaz@gmail.com so that I’ll check and help your out.
Regards Andon-Design.
ThemeForest account is old and I didn’t have my company email.
So I bought with this account you see here, but on your website I put the purchase code with the corporate email.
And I would like it to stay that way, as the email linked in the themeforest is gmail and I don’t use it.
Yes, I buy a lot of themes, and they all have corporate email.
and I don’t expose it here
I will send an email to the address you sent.
Thank you very much for your help!
Hello, @eaalfim2,
I have just replied to your email, so please check and get back to me via email, if you will have further questions.
Regards Andon-Design.
Hello, I bought uDesign theme to use this template for my school.
https://d-themes.com/wordpress/udesign/education/lp-courses/ I imported it, everything is working fine except for the “all courses” page, I got this : https://image.noelshack.com/fichiers/2022/18/2/1651607426-lp-courses.png Is this because of this? : https://image.noelshack.com/fichiers/2022/18/2/1651607534-howtofixthat.pngIf yes how can I fix it to get my template working like the demo please?
Hello, @orenzorzi,
No, Its not because of this, Can you please contact us via our support system with your site WP Admin and Cpanel Login details so that our experts will check it for you on your site and help you out.
Regards Andon-Design.
Pre purchase question. Is it possible to add the updating cart icon at the top on the main theme?
Hello, @Thistle1970,
First of all, thanks for showing your interest in Porto WordPress 
Can you please explain which Icon you want to place and where? And what should its functionality?
Regards Andon-Design.
There is no shopping cart icon in the header of the main demo theme. I need this icon to be there and update when an item is placed in the cart. Can this be added without coding in this theme? I believe many newbies would not purchase this theme because they don’t see this cart icon visible in the demo.
Hello, @Thistle1970,
Yes you can, you have to Install the WooCommerce plugin comes with the theme package and then you have to set the header with header builder and set the Cart Widget in it at any place in the header as per your requirements.
Regards Andon-Design.
Great. Thank you Andon for your reply. I’m sure you are busy and i really appreciate your time. Stunning theme by the way. Great job.
You’re Most Welcome
Hello, how i can enable Gallery Post Format? Now i have only Standard and Video post format. Tnx in advance
Hello, @markojovanovic30,
Simply go to the Dashboard >> UDesign >> Theme Options >> Blogs there you will find all the option related to the blogs theme have see image: i.is.cc/pFvxrid.png make the changes as per your need and then save settings after that check back your site after clearing the browser cache.
Regards Andon-Design.
Hello, tnx for fast answer. I already try to find it there but I cant find option to enable. I need to make news with gallery, like this: https://www.erisee.org/training-on-data-management-and-evidence-informed-policy-making-eqet-see-qa-component/
Hello, @markojovanovic30,
You can check all our demos here: https://preview.themeforest.net/item/udesign-responsive-wordpress-theme/full_screen_preview/253220?_ga=2.9342973.916210563.1651318984-1538838531.1633908831 and check the blog designs on demos, you can only set the design in the demos on your site.
Regards Andon-Design.
This item was featured on ThemeForest
Power Elite Author
Contact the Envato Market Help Team
