39364 comments found.
The Flip Boxes on home page of your theme used to support
tag to break a line and I had used it and it looked nice. But now the flip boxes on my development site where I have Avada theme installed, shows the actual tag
instead of causing a line break. Have you removed the possibility of using HTML tags such as
on Flip Boxes in your theme?
Hi
Flip box title can make use of dynamic content. You can add a codeblock shortcode where you add all html in the codeblock and copy paste the element’s shortcode in the dynamic shortcode area of the flipbox.
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Can I create a website with a full control over background colors, font colors, add galleries, sliders and so on?
Hi
With Avada, you would have complete control on background and font colors. You can also in added in gallery element in 3 different layouts.(please refer link here). Sliders can be made using Avada, Revolutions slider and layer slider. (Rev and layer slider are bundled plugins).
We thank you for your interest and would be delighted to have you as a part of our growing community!
Thank you, Shaminder
Great, thank you so much, I will also buy the extended support but need to know the extent of the support from your team, will they be able to have meetings for example if we have inquiries? what support plans do you have?
Hello @mohammadhaidar4
We provide support via emails and our response time is under 24 hours, you can open as many support tickets as you want and our team will get back to you under the said responsive time.
Thanks
-Ammar
Hey guys. Is there a way to add an image border to only 1 side (via the options) or can I accomplish this only through a CSS addition? If so, can you please drop me an assist?
Thanks/
Hi,
You can add a border to the parent column as it has a per-side border option. For image, adding 1 side border will require a bit of CSS.
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
I have a problem with the translation with wpml. All the style will not be cloned and the translated page looks like a mess. Can U help me out?
Hi,
I’d recommend checking with WPML support as it will likely be a WPML configuration/setup issue.
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
Hi, it says that my product code is used by another domian. Need help fixing this
Hi,
For this, you can navigate to your support account area on our website: https://theme-fusion.com/support/account/
Then navigate to the “Register Purchase Code” tab in your account are to see/add purchase codes.
There you will find out the domain for each respective purchase code. Screenshot here → https://share.getcloudapp.com/6quryD4e (you can hit the refresh button to update this or unregister button to free up that purchase code for use on another domain).
For more info, please see the FAQs here: https://bit.ly/31L0Ebb
Thank you. – Abbas
Hi. I don’t have option “Send to email” in form. Why is this so? Thank you!
Hi
Post Avada v7.7, Emails are managed via the notification tab in the Avada form options, Screenshot here . You can add a new notification which can send emails to your desired ID along with automated replies
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
I did that but data are saved to db, email isn’t sent at all.
Hi,
We’d need to login and check your setup for this. Please send us a ticket on the link we shared above.
Thank you. – Abbas
Hello, I have create a website via Avada (https://www.taxnote.gr/). But, the mobile menu and logo don’t appear in mobile version. How can I fix it?
Hi
It would be difficult to assess/advise on the issue via the comments section. We would request you to please contact our support team to have your issue checked by them
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Avada Support
Thank you, Shaminder
My menu does not appear on tablets. Whether it’s due to the latest update I honestly do not know.
Did I miss an option: D or do others have the same problem?
I have tried to test breakpoints and the menu appears as mobile menu if I set medium screen to 640. I think this is a bug
https://novasverden.dkHi,
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
Can someone from the Avada team please escalate ticket 440912. It’s taking days at a time to get replies and the support rep is giving generic answers instead of helping resolve the issue.
Hi,
Your ticket was already escalated as per your request in the ticket. We’ve responded to your ticket a moment ago. Please respond and continue the conversation there as support queries are not handled in the comments section here.
Thank you. – Abbas
Hi Please check https://stexcu.com/ Avada builder is not working in home page other pages are working only home page has problem it’s very urgent if possible solve it as soon as possible Thank You.
Hi
It would be difficult to assess/advise on the issue via the comments section. We would request you to please contact our support team to have your issue checked by them
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Avada Support
Thank you, Shaminder
Hello.
Pre-sales question.
http://bit.ly/YMA3zWIn the link above, notice how the header image zooms in and moves around..? Can you theme do this exact movement without having to use something as complicated as Slider Revolution..??
What is the name of the tool inside your theme that will allow me to do this.
Thanks in advance.
Hi
We do not have a similar ken burns like feature in the default theme options. If you do not want to use a plugin then this will need custom code
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Hello, (sorry, I use a translator program) I have purchased 14 Avada licenses and have never had a problem with registration. When a client asks me to change their template, I ALWAYS use a working domain. Once the website is finished, I transfer it to the company’s official domain. Today I found that the client’s website, in the company’s domain, cannot be registered because that code is already being used in another domain. That is not true, because the work domain is deleted, they do not contain anything. Please, how to solve this? Initially in the working domain, I have to enter the registration code, otherwise it is impossible to fully install Avada.
Hello @Conrado2005
With our new system on each registration your domain is actually binded with the Purchase code, however if for some reason you want to unbind the domain or in scenarios where you need to test by installing Avada multiple times on the domain, or you want to check different demos after resetting the theme, this may cause such notification to come up, the solution to this is by simply going to our company site here => https://theme-fusion.com/ and then moving to Support > My Account Submenu > Register Purchase code and removing the domain from there => https://share.getcloudapp.com/JruxewJO also click on “Unregister” button on your theme dashboard if the purchase code is still being used, more about this can be read here => https://bit.ly/3uugciB
If however you need further assistance with this, please open a support ticket and our team will get back to you as soon as possible.
Click Here to Get Avada Support
Thanks
-Ammar
Hi, I want to know if the theme supports AMP? If there should be further changes done to make it ready for AMP? Thank you.
Hello @tonixcomputer
Yes it does, you should be able to use Google AMP with our theme, to learn more about this you can also checkout our article here => https://bit.ly/3xyy2mD
We will be happy for you to be a part of this Amazing Community 
Thanks
-Ammar
Also if I want to enable Login and or Registration only via Facebook API and or the Google API does the theme supports it? By that I mean I won’t allow registration via the Wordpress API. I am using another plugin that adds that functionality on to the wp-login.php page. Thank you.
Hello @tonixcomputer
That depends on the WordPress and not theme, the login functionality is still controlled by WordPress so if you want to use any plugin to change that, you can certainly do that.
Thanks
-Ammar
Can not to import demo. Always shows error: ”Demo import failed. Please check for PHP limits in red on the System Status page. Change those to the recommended value and try again.” But all limits are green. I don’t know what should I do else.
Hi
If you are having issues with the regular demo method, you can try using the alternate demo import as mentioned in our documentation here
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
hello i need to ask before i bye the theme if i select the taxi demo in booking can i receive the booking in my email ??
Hi,
Yes. You’d need to configure the form after importing the Taxi prebuilt site but you can for sure receive emails from the form after that.
Avada is a one time $60 purchase good for use on a single website. You get free updates for life. You can use Avada on one site by using it on any good WordPress hosting (you’d need to buy your WordPress hosting). Avada also comes with 60 premade demos/sites so you can import any of those and build from there.
- The Avada WordPress theme is purchased via the Themeforest marketplace here, and it is a one-off cost and not recurring > http://bit.ly/2HyNfIU
- You will also receive free theme updates for life
- You will gain access to all of the Avada demos -> https://avada.theme-fusion.com/
- Avada Quick Start Guide -> https://theme-fusion.com/documentation/avada/knowledgebase/quick-start/
Thank you. – Abbas
Hi, I’ve inherited a project build with Avada theme, but I see in backend that it’s an unregistered version. Is there a license key that I may ask from previous developer or how to sort this out?
Anyways, where doe’s the license key go, I see no register field in dashboard?
Hello @Gokk
If you do not see any registration field in the dashboard it could be due to using a pirated version of theme and you will actually need to purchase a proper license in order to get updates and our support, we suggest you to please reach out to the developer who worked on site and ask them of the purchase code, this is how they can get it => https://bit.ly/3rae7Gu
Thanks
-Ammar
Hey Ammar, thanks for such prompt answer. Yeah I figured that pirated version might be the case here, that’s why I’ve asked.
Is there an elegant solution for current website content when replacing pirated version with the licensed one , I don’t want to build the entire website?
Also, is there a way for me to check is it pirated or not?
Hi Gokk,
For that you can reach us via the form on this page and explain that you wish to verify if you have a pirated version. We can login and check and the guide you further about how to proceed: http://bit.ly/2NJoU51
Thank you. – Abbas
Thanks, inquiry sent via form
Thanks for letting us know. We’ll get back to you there shortly.
Thank you. – Abbas
Hello, why the additional photos do not come out on woocommerce product page ?
Hello @Albertopiazza
Not certainly sure which additional photos you meant here, we will need to know more details about your issue before providing any response, also please know that the comments area is not meant for support and you have a valid support via which a ticket can be created.
Click Here to Get Avada Support
Thanks
-Ammar
Dear Sir / Madam,
We inputed the licence code of Avada in a website that no longer exist and we can’t de-register it. Can you please reset the purchase code for us?
We know that we our support is expired and we would highly appreciate if you could help us. Kindly contact me at nikospotamousis@windowslive.com
Best Regards Nikolas
Hi Nikolas,
You can do this via your support account. In order to unregister a code from a site, you need to log into your support account at https://theme-fusion.com/support/account/ Once you are logged in, please click on the “Register purchase code” tab, Screenshot here → https://prnt.sc/YhhT4JbQo5Eo Here you will see an option to unregister any purchase code added to a site, Screenshot here → https://prnt.sc/A2nU8d6EpzD5 Once unregistered, the purchase code can be used once again
Thank you, Shaminder
Dear Shaminder,
That was life-saving thank you so much kind sir!
May you have an amazing weekend!
Kind Regards Nikolas
You are most welcome
Hi, we cannot update the Core and Builder plugins, the download failed. Now the website is all messed up. Trying to send a trouble ticket though your website, the contact form doesn’t work : There was an error trying to send your message. Please try again later. Solutions please? It’s urgent. Thank you.
Hi,
Please see that Avada is registered on your site and then try to update the plugins.
https://theme-fusion.com/documentation/avada/getting-started/how-to-register-your-purchase/
If you still see issues, you can reach us via the form on this page (no support required): http://bit.ly/2NJoU51
Because we’d need to take a look at your setup for this and need login info, it’s not something we’re able to troubleshoot here.
Thank you. – Abbas
Hi, i try something and doesn’t make sense for me. I try to build the FAQ and i add question/answers via FAQ. But once i add this, is going on the FAQ page but is creating at the same time a ugly post, like blog post. How can block this? i don’t want to have blog post created from my Questions & Answers, i need to have just FAQ.
Hi,
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will assist you with this.
Click Here To Get Avada Support
Thank you. – Abbas
Checking other answers i can see here at the same time you can answer when something is not clear presented in your documentation. Good job, ask me to pay a new subscription to fix/answer something which is missing from your documentation and which is buggy!
Hi,
FAQs are added as a custom post type so each time you add a new item, there’ll be a relevant single post page added for those. You can get in touch with our support and we can guide you about possible ways e.g. to make the links to single posts unclickable on the main FAQ page. So your users will stay on the main FAQ list. You also do not need to renew support for this.
You can reach us via the form on this page and explain the issue: http://bit.ly/2NJoU51
I already see a similar email in our system right now I’ll reply there assuming its from you. If its not please use the link above to send us a message.
Thank you. – Abbas
