Hello, @EMSWT,

No, Sorry to say that but we do not tested the bigcommerce plugin with our theme, so you can try at your own risk.

Regards, P-THEMES.

Also, how can I show the total item count on checkout page? Do you have any steps or procedure for me to follow to enable that.

Thanks!

Hello, @Brandcapitals,

1. Please read and follow the instructions written in this article: https://ptheme.zendesk.com/hc/en-us/articles/360020901838--49-What-is-the-Difference-Between-Live-Search-and-Normal-Search-and-How-to-use-both-

2. Sorry to say that but it does not have any influence on our theme, it can be handled by the WooCommerce plugin, so this requires Customization, Please read the below given articles:

https://rudrastyh.com/woocommerce/get-number-of-items-in-cart.html

https://woocommerce.com/document/show-cart-contents-total/

https://stackoverflow.com/questions/42866573/get-the-number-of-items-in-cart-in-wordpress-using-woocommerce

https://gist.github.com/mikejolley/2044101

https://tryvary.com/how-to-get-woocommerce-cart-number-of-items-count-code/

And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 07/01/2022. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

Hello, @VanDamage,

Have you purchased the Porto WordPress theme? If yes, then please contact us through your theme purchase account to get the free support for Porto WordPress theme.

Regards, P-THEMES.

Hello, @tranducquan,

Ok then please follow the below listed debugging processes one by one, I am sure it will help you in finding the cause of the issue, otherwise, please contact us via our support system with your site WP Admin URL and Admin Login details so that we will check it for you on your site.

I.   Make sure you have everything up to date (Theme, Plugins, Translations files)
II.  Remember to reset ALL cache etc after a plugin or theme update.
III. Disable all plugins except WooCommerce and recheck if the issue persists
IV.  Check the browser dev console on errors (F12, on most if not all browsers)
V.   Double-check your own Custom CSS, or Custom Snippets in function.php is causing it
VI.  If you have setup the Porto Speed Optimization Wizard, then please reset it and set all the options to default, uncheck all the options and save changes/compile and check back your site after removing the cache of the browser.

Regards, P-THEMES.

Hi.

My problem has been solved according to guide reset Porto Speed Optimization Wizard.

Thanks very much!

You’re Most Welcome

Hello, @vivipapaliaga,

Please go to WPML >> Settings >> Taxonomies >> Enable or make the Template builder as Translatable and save the setting. Then you will able to translate the Block.

Otherwise, contact us through our support system along with WP admin login details so we will do it for you.

Regards, P-THEMES.

Hello, @jasoni5,

No, sorry to say that but there is no such option in our theme, so you have to try with any third-party plugin for it.

Regards, P-THEMES.

Hello, @arkinhair,

First of all, thanks for showing your interest in Porto WordPress

1. Yes, our theme is all functional just like the demo pages without any external page bulders. but the required page builders are included in the theme package.

2. Yes you can, but then you will not able to use the Demo content and you have to start from scratch.

3. Yes our theme is fully functional as an e-commerce website even if you don’t install/buy any page builders.

4. Our elements and Demo content has been made using theme packaged page builders, so or changing the content you need a page builder otherwise you can use theme options to style the site as well, you can use Speed Optimization Wizard as well.

5. Yes our theme is fully responsive for both desktop and mobile.

6. Yes our theme is fully compatible with WooCommerce without any page builder as well.

Regards, P-THEMES.

Thanks for your reply. When you said, “the required page builders are included in the theme package” does that mean your theme comes with Elementor or WP bakery without paying extra?

Hello, @arkinhair,

Yes exactly right.

Regards, P-THEMES.

Hello, @stedingkje,

There is no option in the Theme Options to move the Category Description from top to bottom on the category page. But you can achieve it by following the steps listed below.

1. Please go to WP-Dashboard >> Porto >> Template Builder >> Blocks and create a new block.
2. Add/Write the Description in the particular block as per your requirements.
3. Save the block and click on quick edit and copy the block slug name.
4. Go to  Products >> Categories and edit the particular category.
5. After editing the particular category scroll below, and you will find the Content Bottom option.
6. Paste the block slug name in the Content Bottom Option and save the change.
7. Finally check your site after removing the browser cache.

You can try the Advance Custom Field with the theme as well.

And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 04/12/2020. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

Hello, @comanche82,

I have reset your purchase code, now you can use the same purchase code for activation of your theme.

Please reactivate your theme again and then try to update again.

Regards, P-THEMES.

That worked, Thank You. How do I get WP Bakery To work as its now asking me to activate WPBakery Page Builder?

Hello, @comanche82,

You can always get the latest updates of the Premium plugins with the Theme update in the Theme Package.

And there is no need to activate or purchase a new license for this plugin. This plugin is already included in the theme package and already purchased the license by P-Themes. This activation message for those who want to update the plugin directly from their website. In our case, you can receive the updated plugin always with the theme update release.

So no need to activate it, just ignore the message and feel free to use it.

You can not use the library/template of any Premium plugin including in any Theme Package, If you want to use the premium plugin library/template then you have to purchase that particular plugin license separately, this is Envato policy you may wish to confirm from them as well.

Regards, P-THEMES.

Hello, @Cubestore,

I have reset your purchase code, now you can use the same purchase code for activation of your theme.

Regards, P-THEMES.

Hello, @zoneits,

Actually, there are two ways to disable the popup because there are two ways two set it.

First is simply go to the Dashboard >> Porto >> Template Builder there you will see a block named “Newsletter Popup” simply remove this block to solve the issue.

Second is simply edit the home page then click on the navigator icon of the visual composer from the left side panel all the widgets/rows and column will be easy to handle from it then try to find the “Modal Box” widget from there it will in the last two or three rows once you find it simply remove or hide this widget and save settings.

I hope your issue will be resolved.

Regards, P-THEMES.

Thank you for the quick response ,but if you apply the first solution the screen will always Dim while the home page is calling the pop up so is not desirable , but i was able to track it down to a Porto Dialogue box “Modal Dialogue Box ” at the bottom of the home page . issue resolved . 10x

Hello, @zoneits,

Sound’s Good!!

Regards, P-THEMES.

Hello, @talalalbalushi,

Can you please contact us via our support system and Please share your site WP-Admin URL and Admin Login details in the below-listed format on which you are facing the issue so that our experts will check and help you out in solving your issue.

WP Admin URL:

WP Admin Username:

WP Admin Password:

Regards, P-THEMES.

Hello, @oliver_antonie,

Please update your theme to the very latest version 6.2.7: https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399#item-description__change_logs and the theme required/recommended plugins as well and it will solve your issue.

And also could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

Never mind, idea just popped. Realize you can add the css class directly to menu item.

Hello, @sharaz868,

Sound’s Good!!

Regards, P-THEMES.

Hello, @Rembrandt_Lights,

Can you please contact us via our support system with your site WP-Admin Login details and a complete video of your issue so that our experts will check it for you and help you out if possible?

Regards, P-THEMES.

Hello, @sharaz868,

Please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and change the value in the given code as per your requirements.

.mobile-sidebar .sidebar-toggle {
    top: 50% !important;
}

Regards, P-THEMES.

Hello, @JulienCotel,

Can you please share the screenshot of which text are you talking about?

Regards, P-THEMES.

Hello, @caroline56270,

Please go to WP Bakery >> Role Manager and check “YES” “porto_builder” as showing below: https://postimg.cc/Q9FMVZPd

Regards, P-THEMES.

Thank you !!!

You’re Welcome

Hello, @medianandha,

First of all, thanks for showing your interest in Porto WordPress

There is no such restrictions, you can check our Elementor Demos as well on our demo site and you can use all those elements with Elementor Page Builder as well.

Regards, P-THEMES.

Hello, @backpackflyers,

Sorry to say that but there is no such option in WooCommerce for it, so this requires Customization or you can try via Google. (Any third party plugin or code snippets) which will work for you.

Regards, P-THEMES.