23207 comments found.
Hello,
My quantity option and price got disabled/disappeared. Check website halftie.com/filewell
The quantity and the price is not visible.
Hello, @Brandcapitals,
Please make sure that you have unchecked the option: “Sold individually” under products: https://postimg.cc/qh7DTKB9
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 07/01/2022. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Sure, I will renew. But i checked that I didn’t tick sold individually in any product.
Could it be due to lack of SSL on website?
Thanks!
Hello, @Brandcapitals,
Please read and follow the instructions written in this article: https://avada.io/woocommerce/docs/fix-add-to-cart-button-missing.html
Regards, P-THEMES.
Hello,
I have read and tried all the steps mentioned there. Nothing worked for me. I have created a support ticket and have shared the login credentials. Could you please check it once for me.
Thanks!
Hello, @Brandcapitals,
Ok now, please be patience,once the support ticket will be resolved you will get the reply to your support ticket accordingly.
Regards, P-THEMES.
Hello Team, Please make me clear , can i use one theme and one product code for multisite, because I am getting some Product code error saying that we should use it for only one site, my scenario is I have I have one website (dummy.com) and and I have one multisite (dummy.com/online) but I am getting activation error while I am setting up Porto in that multisite.
Hello, @adarshg235,
Ok I have enabled the multisite activation on your purchase code, please try again now, I am sure you will not find this issue anymore.
Regards, P-THEMES.
Hello Team, Thank You for allowing us for a multisite as because we was having a multisite option when we purchased the theme long ago. But we have one more request , actually this is not the license which we wanted to have a multisite its a different license which I have purchased for different website (As we had purchased so many licenses for this theme for using it in different websites). Please disable the multisite access for this license and can you please allow it for the other license with details below. (Username of Themeforest Account : telloquent123456) (License Purchase Code starts with : 2f39f136 – **)
Please help us in getting this multisite activated for our license..
Hello Team, Thank You for allowing us for a multisite as because we was having a multisite option when we purchased the theme long ago. But we have one more request , actually this is not the license which we wanted to have a multisite its a different license which I have purchased for different website (As we had purchased so many licenses for this theme for using it in different websites). Please disable the multisite access for this license and can you please allow it for the other license with details below. (Username of Themeforest Account : telloquent123456) (License Purchase Code starts with : 2f39f136 – **)
Please help us in getting this multisite activated for our license..
Hello, @adarshg235,
Done, For this: 2f39f136-bfcf-** I have enabled the multisite activation on your purchase code, please try again now, I am sure you will not find this issue anymore.
Regards, P-THEMES.
Hi, how can we set H1 Tags? A quick check showed H1 Tags are empty, i even checked the demo page of Porto Shop 1 and same thing.
Hello, @sharaz868,
We added empty alt tags for all images inside the theme, because if there’s no alt tag for an image it may affect google page speed or search engine. If you want to edit alt tags, so you should do that manually. We just added alt tags for all images, empty or just that image’s name.
Regards, P-THEMES.
Good day,
i dont think you understand, its for SEO purpose, the theme has the most critical heading ie H1 as BLANK, no text, i believe they put it as a logo and not text.
Hello, @sharaz868,
I am sorry I am still not able to understand you, can you please contact us via our support system with your site WP Admin Login details amd explain your issue there if possible with some screenshots so that our experts will check and help you out.
Regards, P-THEMES.
This is the answer i’m looking for. https://ptheme.zendesk.com/hc/en-us/articles/4402453825425--62-How-to-change-Logo-h1-tag-in-Porto-WordPress-
By default the home page has no h1 text. and if we add on we get duplicate h1 error.
Hello, @sharaz868,
I see then you have to change the logo h1 tag using the above article.
Regards, P-THEMES.
Hi! Could you tell if the Porto theme has any incompatibility with WP rocket?
Because with it enabled, and the cache optimizations, the mobile site is misaligned, see: https://imgur.com/NTfeGoPAnd in no way can I adjust…in Elementor everything is fine. But when I disabled WP Rocket, it is aligned and right again.
Would you help me?
Note: Enabling the option “Combine css files” that happens.
Hello, @bootbrasilaus,
Our theme is fully compatible with WP Cache plugins such as WP Super Cache, W3 Total Cache plugins, and we have theme pre built Speed Optimization Wizard as well, so you can try with these… And many of our customers are using WP Rocket cache plugin with Porto Theme and it is working fine on their sites, some small issues can be solved by themself using small Custom CSS, or with Customization.
Regards, P-THEMES.
Hi! Could you tell me if the Porto theme is compatible with Cloudflare’s APO (Automatic Platform Optimization) caching service?
Because I put the feature on my website, which needs to use the official Cloudflare plugin to activate it, and it has greatly improved the speed, it was amazing, but many times when opening the website, clicking on a banner or in the store, the website is all broken.
I’m even doing some tests to see if it could be something else…. I also use the WP Rocket plugin for the website.
Could you give me an idea?
Or take a look at my website? www.bhlfitness.com.br
I just re-enabled the APO, and I’m following along, it needs a few hours for the cache to be ok.
Thanks.
Hello, @elissoncosta,
If it is working fine for you with APO then you can go with it, and the issue you are facing like broken site, when the issue appears at that time try to turn OFF the APO and check back, or try to remove the server cache, it will help you in finding the cause of the issue.
Regards, P-THEMES.
Hello do you have any guide on setting up maps. I have set up api and pasted in website but not working
Hello, @gentlepromise,
Can you please share the URL of the page where you set up the Map and if possible share the screenshot of the issue as well so that I’ll check and further help you on this.
Regards, P-THEMES.
Hello, can you please send me .po translation files for Dutch, Bulgarian and Norwegian languages for the WordPress theme Porto. Thanks, Tilen
Hello, @tilens,
Can you please contact us via our support system, so that our experts will help you out with this, if possible.
Regards, P-THEMES.
i want remove count number from wishlist icon and cart
Hello, @alphagiorgio,
Please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check back your site after removing the browser cache.
#header .my-wishlist .wishlist-count {
display: none !important;
}
#mini-cart .cart-items {
display: none !important;
}
Regards, P-THEMES.
Hello. Sorry, my support has expired. But I was used my license code on the website nitsenko.pro and at the moment domain and hosting has been deleted. Can you restore usability of my license key? Please, thank you so much if you can.
Hello, @nitzrecords,
I have reset your purchase code, now you can use the same purchase code for the activation of your theme.
Regards, P-THEMES.
Hello support, can you please tell me how to change the blue background home button just below the BROWSE CATEGORIES menu on top left on shop 1 PORTO demo template, please? I can change everything else but have been searching for days for this one minor thing. https://www.portotheme.com/wordpress/porto/shop1/
Btw using elementor if that helps.
Many thanks.
Hello, @himmon,
Actually, if you want to change the blue color then go to the Dashboard >> Porto >> Theme Options >> Skins >> Custom CSS and then paste the below code at the bottom of the black box.
.sidebar-menu>li.menu-item.active{background: black !important;}
Note: In the above code the word “black” is the color you can change with what you want.
If you want to change the content then you have to go to the Dashboard >> Appearance >> Menus then select the sidebar menu there you will be able to change the content as per your need.
I hope you understand.
Regards, P-THEMES.
Hi, I’m wondering when the new Shop templates will be available?
Hello, @olzbody,
Thanks for your concern, actually our development department is working on the new theme update a Major one and we will add some more demos with the upcoming updates of the theme, so please be patience and stay tuned.
Regards, P-THEMES.
Woocommerce Points and Rewards Affiliate Program Hi I read in previous comments that other users were referred to yith-woocommerce-points-and-rewards when they asked about a Woocommerce Points and Rewards Affiliate Programs that could work with Porto for WordPress/WooCommerce. Since November 25, 2021, the plugin was permanently closed by the author: Is there another plugin (free or premium) that you can refer to that could work in an “out of the box” (or “plug and play”) smoothly with Porto Theme?
Hello, @berwain,
Sorry to say that but we have not tested any of the other plugin for this reason with our theme officially so we are unable to suggest you on it, you can try with any third party plugin which better meets your requirements, and I’ll forward this as a feature request to our development department for making the plugin compaitable with the theme with future upcoming updates of the theme.
Regards, P-THEMES.
Hola, como podria traducir el boton de View More en el modulo de Blog dentro del tema, ya que no tiene la variable de traduccion definida, y si uso Locotranslate, no me traduce esta parte,
Hello, @umbralweb,
Can you please contact us via our support system with your site WP Admin Login details so that we will check it for you on your site and help you out.
Regards, P-THEMES.
Can I use this theme to sell video footage? Can it load preview by video outside?
Hello, @chanlynguyen94,
First of all, thanks for showing your interest in our theme.
Yes you can sell the downloadable products with our theme as this is the default functionality of the WooCommerce plugin: https://woocommerce.com/document/digital-downloadable-product-handling/
No, sorry to say that but we do not have such functionality to load preview video outside.
Regards, P-THEMES.
I like your theme so much, but do you have anyway to make it have preview by video, maybe with other plugin?
Hello, @chanlynguyen94,
Can you please explain in detail what exactly you want? with some screenshots or a video clip.
Regards, P-THEMES.
It is the same https://motionarray.com/browse/stock-video
Hello, @chanlynguyen94,
I see, sorry to say that but we have not tested any of the third-party plugins with our theme officially for this reason so we are unable to suggest you on it, you can try with any third-party plugin which better meets your requirements.
Regards, P-THEMES.
hello, any discount available now ? when discount will available ?
Hello, @hash-theme,
No, Sorry to say that but we do not have any of the discount on our theme for now, so you should have to go with its regular price.
Regards, P-THEMES.
why it shows error when import demo:”Industry Factory installation is failed! WordPress filesystem error.”
Hello, @cxywind,
This is your site file permission issue, please read and follow the instructions written in this article: https://www.wpbeginner.com/beginners-guide/how-to-fix-file-and-folder-permissions-error-in-wordpress/ or try to contact your hosting provider on this.
Regards, P-THEMES.
Can I use the template many times if I buy it once? without having to pay again???
Hello, @sondusz,
First of all, thanks for showing your interest in Porto WordPress 
1 single license is used for 1 single live URL only, this is Envato Policy and you may wish to confirm from them as well.
Regards, P-THEMES.
Hello, I need to change “Read more” link text on related post carousel on the single post page. Where I can change that text? Thanks!
Hello, @ayesha616,
You have to change/translate it in theme language files, you can use Loco translate plugin for it.
Regards, P-THEMES.
I need Help for WooCommerce Single Page Product Image. I can not control the Image size.
We have uploaded all the product image with size 330px x 445px but when I view in single product age, it double the Image size.
We try changing the settings from Themes > Customize > WooCommerce > Product Images > Main image width > “250”
It didn’t work. We also try adding a function in Porto Child Theme functions.php but it didn’t work either. https://developer.woocommerce.com/2017/12/11/wc-3-3-image-size-improvements/
Can you let me know fi we are doing any mistakes anywhere?
Hello, @shivaji,
The Images settings of the products are coming from WooCommerce, Please read the below-given articles:
1.https://ptheme.zendesk.com/hc/en-us/articles/360020798938--30-Woo-Image-Sizes-Changing2.https://ptheme.zendesk.com/hc/en-us/articles/360020798998--31-Woo-Images-Looks-Blurry-and-not-change-from-Low-to-HighThis is the default functionality of the WooCommerce new version as it does not provide the option to set height for the product image. it automatically resizes the image based on the width you set.
And some of the product layouts are default Theme layouts with huge size of images, those will only be altered via Customization, You can change the default layout setting using the WooCommerce setting under Theme Options.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 26/08/2016. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
cURL error 28: Operation timed out after 10000 milliseconds with 0 out of 0 bytes received
I get this error when i try to activate theme
Please help
Hello, @robert88dusper,
Can you please contact us via our support system with your site WP Admin Login details so that our experts will check it for you on your site and help you out.
Regards, P-THEMES.
