23243 comments found.
Hi, I can’t seem to locate where I can translate the porto contact info widget that is located in footer. I can’t seem to locate it in WPML string translation.
https://basianasstore.gr/Hello, @vivipapaliaga,
Please go to WPML >> Settings >> Taxonomies >> Enable or make the Template builder as Translatable and save the setting. Then you will able to translate the Block.
Otherwise, contact us through our support system along with WP admin login details so we will do it for you.
Regards, P-THEMES.
Hi, Is there any way to support two pricing in theme for retail and wholesale customer? - Normal pricing for retails customers and they can do checkout directly
- Wholesale pricing for registered wholesale customer.
Thanks
Hello, @jasoni5,
No, sorry to say that but there is no such option in our theme, so you have to try with any third-party plugin for it.
Regards, P-THEMES.
Hello,
I’m interested in purchasing your theme but before I buy it, I need to ask you a few questions.
Is your theme all functional just like the demo pages without any external page bulders?
Can your theme be used independently without any page builder such as Elementor etc?
Is your theme fully functional as an e-commerce website even if I don’t install/buy any page builders?
If I don’t use any page builder, will I have only very basic features or functions just like those cheap themes out there?
Is your theme fully responsive for both desktop and mobile?
Is your theme fully compatible with woocommerce without installing Elementor or any page builder?
Looking forward to hear from you.
Hello, @arkinhair,
First of all, thanks for showing your interest in Porto WordPress 
1. Yes, our theme is all functional just like the demo pages without any external page bulders. but the required page builders are included in the theme package.
2. Yes you can, but then you will not able to use the Demo content and you have to start from scratch.
3. Yes our theme is fully functional as an e-commerce website even if you don’t install/buy any page builders.
4. Our elements and Demo content has been made using theme packaged page builders, so or changing the content you need a page builder otherwise you can use theme options to style the site as well, you can use Speed Optimization Wizard as well.
5. Yes our theme is fully responsive for both desktop and mobile.
6. Yes our theme is fully compatible with WooCommerce without any page builder as well.
Regards, P-THEMES.
Thanks for your reply. When you said, “the required page builders are included in the theme package” does that mean your theme comes with Elementor or WP bakery without paying extra?
Hello, @arkinhair,
Yes exactly right.
Regards, P-THEMES.
Can i add text underneath the category page products? And can i use advanced custom fields with the theme as well?
Hello, @stedingkje,
There is no option in the Theme Options to move the Category Description from top to bottom on the category page. But you can achieve it by following the steps listed below.
1. Please go to WP-Dashboard >> Porto >> Template Builder >> Blocks and create a new block.
2. Add/Write the Description in the particular block as per your requirements.
3. Save the block and click on quick edit and copy the block slug name.
4. Go to Products >> Categories and edit the particular category.
5. After editing the particular category scroll below, and you will find the Content Bottom option.
6. Paste the block slug name in the Content Bottom Option and save the change.
7. Finally check your site after removing the browser cache.You can try the Advance Custom Field with the theme as well.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 04/12/2020. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hi, I’m trying to update my WP Portal Theme and I keep getting an error “Purchase code is not valid”. Can you please fix this?
Hello, @comanche82,
I have reset your purchase code, now you can use the same purchase code for activation of your theme.
Please reactivate your theme again and then try to update again.
Regards, P-THEMES.
That worked, Thank You. How do I get WP Bakery To work as its now asking me to activate WPBakery Page Builder?
Hello, @comanche82,
You can always get the latest updates of the Premium plugins with the Theme update in the Theme Package.
And there is no need to activate or purchase a new license for this plugin. This plugin is already included in the theme package and already purchased the license by P-Themes. This activation message for those who want to update the plugin directly from their website. In our case, you can receive the updated plugin always with the theme update release.
So no need to activate it, just ignore the message and feel free to use it.
You can not use the library/template of any Premium plugin including in any Theme Package, If you want to use the premium plugin library/template then you have to purchase that particular plugin license separately, this is Envato policy you may wish to confirm from them as well.
Regards, P-THEMES.
Could you please deactivate my site from the theme, then I can use it again.
Hello, @Cubestore,
I have reset your purchase code, now you can use the same purchase code for activation of your theme.
Regards, P-THEMES.
Hi , Can you Please tell me how to disable the POP UP “Newsletter Block” in the Home page I’m using VC . I’m unable to find the Modal Dialog Box as mentioned in Your Docs . Thank you .
Hello, @zoneits,
Actually, there are two ways to disable the popup because there are two ways two set it.
First is simply go to the Dashboard >> Porto >> Template Builder there you will see a block named “Newsletter Popup” simply remove this block to solve the issue.
Second is simply edit the home page then click on the navigator icon of the visual composer from the left side panel all the widgets/rows and column will be easy to handle from it then try to find the “Modal Box” widget from there it will in the last two or three rows once you find it simply remove or hide this widget and save settings.
I hope your issue will be resolved.
Regards, P-THEMES.
Thank you for the quick response ,but if you apply the first solution the screen will always Dim while the home page is calling the pop up so is not desirable , but i was able to track it down to a Porto Dialogue box “Modal Dialogue Box ” at the bottom of the home page . issue resolved . 10x
Hello, @zoneits,
Sound’s Good!!
Regards, P-THEMES.
I purchase and download the License when get register shows invalid
Hello, @talalalbalushi,
Can you please contact us via our support system and Please share your site WP-Admin URL and Admin Login details in the below-listed format on which you are facing the issue so that our experts will check and help you out in solving your issue.
WP Admin URL:WP Admin Username:WP Admin Password:Regards, P-THEMES.
Using Porto 6.2.2 – have this one template warning at the moment:
porto/woocommerce/single-product/add-to-cart/variable.php version 3.5.5 is out of date. The core version is 6.1.0
Will there be an update soon?
Hello, @oliver_antonie,
Please update your theme to the very latest version 6.2.7: https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399#item-description__change_logs and the theme required/recommended plugins as well and it will solve your issue.
And also could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hi i came across something while trying different menu types ie Narrow vs Wide. It seems when categories have no child categories the styling is different which i find odd. I was also able to replicate this on the Porto Shop 1 Demo.
Can you give me the correct css instructions to rectify this? ie to ensure the style remains constant (styling as if it had child categories) https://ibb.co/3hXYdCL
Never mind, idea just popped. Realize you can add the css class directly to menu item.
Hello, @sharaz868,
Sound’s Good!!
Regards, P-THEMES.
Hi,
I have something weird with google index system. I’ve attached two photos to clarify.
https://ibb.co/PQ27326 https://ibb.co/b5tR7G1Google indexes the products with the incorrect product description. The product description under the indexed product in Google comes from the widget “NEWEST PRODUCTS”
This is the same for all products. The text of “NEWEST PRODUCTS” appears everywhere. (FYI: I make use of XML Sitemap Generator for Google)
I think this is a theme issue.
Hello, @Rembrandt_Lights,
Can you please contact us via our support system with your site WP-Admin Login details and a complete video of your issue so that our experts will check it for you and help you out if possible?
Regards, P-THEMES.
Good day, one some phones the Main Menu and the sidebar menu are too close together, as shown here https://ibb.co/rk4yrCX
what can i implement to fix this?
Hello, @sharaz868,
Please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and change the value in the given code as per your requirements.
.mobile-sidebar .sidebar-toggle {
top: 50% !important;
}
Regards, P-THEMES.
Hi there, is it possible to change the mini-cart “checkout” text ? Thanks !
Hello, @JulienCotel,
Can you please share the screenshot of which text are you talking about?
Regards, P-THEMES.
Hello !
I can’t edit the template builder with WP bakery page builder … Do you know why or where i could change this option ?
Thank you
Caroline
Hello, @caroline56270,
Please go to WP Bakery >> Role Manager and check “YES” “porto_builder” as showing below: https://postimg.cc/Q9FMVZPd
Regards, P-THEMES.
Thank you !!!
You’re Welcome
Hi. Just a presales query.
In your demo I have seen lot of Porto Elements are created or compatible with Wp Bakery page builder.
Are there any restrictions of using the Porto elements or any other modules if i go with Eliminator Builder and Porto?
Hello, @medianandha,
First of all, thanks for showing your interest in Porto WordPress
There is no such restrictions, you can check our Elementor Demos as well on our demo site and you can use all those elements with Elementor Page Builder as well.
Regards, P-THEMES.
Hi, How to make open in new tab, when click on products?
Hello, @backpackflyers,
Sorry to say that but there is no such option in WooCommerce for it, so this requires Customization or you can try via Google. (Any third party plugin or code snippets) which will work for you.
Regards, P-THEMES.
Hello,
My quantity option and price got disabled/disappeared. Check website halftie.com/filewell
The quantity and the price is not visible.
Hello, @Brandcapitals,
Please make sure that you have unchecked the option: “Sold individually” under products: https://postimg.cc/qh7DTKB9
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 07/01/2022. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Sure, I will renew. But i checked that I didn’t tick sold individually in any product.
Could it be due to lack of SSL on website?
Thanks!
Hello, @Brandcapitals,
Please read and follow the instructions written in this article: https://avada.io/woocommerce/docs/fix-add-to-cart-button-missing.html
Regards, P-THEMES.
Hello,
I have read and tried all the steps mentioned there. Nothing worked for me. I have created a support ticket and have shared the login credentials. Could you please check it once for me.
Thanks!
Hello, @Brandcapitals,
Ok now, please be patience,once the support ticket will be resolved you will get the reply to your support ticket accordingly.
Regards, P-THEMES.
Hello Team, Please make me clear , can i use one theme and one product code for multisite, because I am getting some Product code error saying that we should use it for only one site, my scenario is I have I have one website (dummy.com) and and I have one multisite (dummy.com/online) but I am getting activation error while I am setting up Porto in that multisite.
Hello, @adarshg235,
Ok I have enabled the multisite activation on your purchase code, please try again now, I am sure you will not find this issue anymore.
Regards, P-THEMES.
Hello Team, Thank You for allowing us for a multisite as because we was having a multisite option when we purchased the theme long ago. But we have one more request , actually this is not the license which we wanted to have a multisite its a different license which I have purchased for different website (As we had purchased so many licenses for this theme for using it in different websites). Please disable the multisite access for this license and can you please allow it for the other license with details below. (Username of Themeforest Account : telloquent123456) (License Purchase Code starts with : 2f39f136 – **)
Please help us in getting this multisite activated for our license..
Hello Team, Thank You for allowing us for a multisite as because we was having a multisite option when we purchased the theme long ago. But we have one more request , actually this is not the license which we wanted to have a multisite its a different license which I have purchased for different website (As we had purchased so many licenses for this theme for using it in different websites). Please disable the multisite access for this license and can you please allow it for the other license with details below. (Username of Themeforest Account : telloquent123456) (License Purchase Code starts with : 2f39f136 – **)
Please help us in getting this multisite activated for our license..
Hello, @adarshg235,
Done, For this: 2f39f136-bfcf-** I have enabled the multisite activation on your purchase code, please try again now, I am sure you will not find this issue anymore.
Regards, P-THEMES.
Hi, how can we set H1 Tags? A quick check showed H1 Tags are empty, i even checked the demo page of Porto Shop 1 and same thing.
Hello, @sharaz868,
We added empty alt tags for all images inside the theme, because if there’s no alt tag for an image it may affect google page speed or search engine. If you want to edit alt tags, so you should do that manually. We just added alt tags for all images, empty or just that image’s name.
Regards, P-THEMES.
Good day,
i dont think you understand, its for SEO purpose, the theme has the most critical heading ie H1 as BLANK, no text, i believe they put it as a logo and not text.
Hello, @sharaz868,
I am sorry I am still not able to understand you, can you please contact us via our support system with your site WP Admin Login details amd explain your issue there if possible with some screenshots so that our experts will check and help you out.
Regards, P-THEMES.
This is the answer i’m looking for. https://ptheme.zendesk.com/hc/en-us/articles/4402453825425--62-How-to-change-Logo-h1-tag-in-Porto-WordPress-
By default the home page has no h1 text. and if we add on we get duplicate h1 error.
Hello, @sharaz868,
I see then you have to change the logo h1 tag using the above article.
Regards, P-THEMES.
Hi! Could you tell if the Porto theme has any incompatibility with WP rocket?
Because with it enabled, and the cache optimizations, the mobile site is misaligned, see: https://imgur.com/NTfeGoPAnd in no way can I adjust…in Elementor everything is fine. But when I disabled WP Rocket, it is aligned and right again.
Would you help me?
Note: Enabling the option “Combine css files” that happens.
Hello, @bootbrasilaus,
Our theme is fully compatible with WP Cache plugins such as WP Super Cache, W3 Total Cache plugins, and we have theme pre built Speed Optimization Wizard as well, so you can try with these… And many of our customers are using WP Rocket cache plugin with Porto Theme and it is working fine on their sites, some small issues can be solved by themself using small Custom CSS, or with Customization.
Regards, P-THEMES.
