Hello, maybe you have changed domains meanwhile or something like that? However, if you think there is an error you just need to write us a private message and include your Purchase Code. Please send a message from here: https://themeforest.net/user/undsgn#contact

Thank you for the confirmation!

Next question. I’ve got login page looking like we want… any way to make the lost password page use the same layout as login page?

Screenshot shows our current login page top, and the lost password page below. Would like lost password to use same layout as login.

Hello! The “Lost Password” page inherits its layout from the “My Account” section. It is a behavior of WooCommerce unfortunately. From the WooCommerce settings https://undsgn.d.pr/1VpjqA you can select the page for the whole “My Account” section, but not only for the “Lost Password” form unfortunately. The only advice is to find a good compromise for both sections and maybe adjust something via CSS.
Let me know, best

I want english first because i want to add arabic later with wpml plugin. Is this possible?

for example, is RTL suitable for this theme? https://undsgn.com/uncode/homepages/creative-corporation/

Uncode is WPML Certified: https://support.undsgn.com/hc/en-us/articles/214003905
Yes, you can use also the Creative Corporation demo.

Hi zumaxb! Support expiration is one of the Envato Terms the whole marketplace is based, and this is common to all themes. Consider it the warranty of a normal product that expires after sometimes. So if a user needs extra private support, he must renew it.
Otherwise you can ask other users for example on our Facebook group dedicated to Uncode, this could be a costs free solution: https://www.facebook.com/groups/uncode/
PS: Just for informational purposes since you say you have never used it, we see that your account has used the support, last time on January 6, 2020.

Hi piesse! Did you check the custom permalinks structure? https://www.greengeeks.com/tutorials/how-to-create-custom-permalinks-in-wordpress-and-why/
Otherwise, also some SEO plugins offer the possibility to define custom permalinks.

Hi there, thank you for the quick reply. Yes I knew this plugin, I just thought there was an integrated solution. I will go for this. Thank you!

Hi piesse, and thank you for the confirmation! No there is not a build-in solution for this since there are dedicated plugins.

Hi diaryofsid! it’s not necessary a type of blog posts, this is just a custom layout you can create with Uncode and the Dynamic Elements: https://support.undsgn.com/hc/en-us/articles/360011223818

Hi sschermer! Please follow this article, if you have imported Demo Contents, the element is in the Footer: https://support.undsgn.com/hc/en-us/articles/4403190117649

Hi HirroCreative! If you have imported Demo Contents, the option is used on some demos only, and it’s located in the Page Options > General > Cursor ( although there is also a general option ). https://support.undsgn.com/hc/en-us/articles/4406990553361
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you!  https://support.undsgn.com/hc

Hi Nityasingbal! We are telling you where the problem is, as said other users don’t have this problem, so look at what you have as content here inside this section if you want to solve the problem. If it was a theme problem as you say here you would see hundreds of users reporting this problem. As said it looks like you are using SVGs. Can you look at that?

thanks i will look into it

Ok! You welcome!

Hi gapd! Unfortunately as already said we from here can’t debug it, if it was a theme problem here there would be hundreds of similar posts and you would have had this problem from the first moment you installed the theme. Instead this is resource related.

Yes, this has been an issue since day one. I have only started working with this template this past couple weeks even though I purchased it sometime last year. I’ve spent an entire day going back and forth with the dedicated server host and their tech support can find nothing on their end that is incompatible.

Seems the issue is with WPBakery as I’m seeing others complaining of this issue when I search WPBakery galleries not loading images. Cannot find a fix for it though.

Hi gapd! We are sorry, as has been said many times now without the ability to debug your server from here we can’t help you since moreover we don’t even have other reports.

Hi MetalPotatoUK! Here you are: https://support.undsgn.com/hc/en-us/articles/4549781822097

Thanks very much for this. One last question… is there a way to make the height of the images the same size without forcing a specific aspect ratio?

Screenshot: https://cloud.metalpotato.com/hFDSXw

So basically, the landscape images take up the same amount of equal height as the portrait?

Hi MetalPotatoUK , it’s the “Relative” height option mentioned in the article.

Hi Lhami! No I am sorry but at the moment this is not an option and we never show anything similar. From the next big update we will have an advanced Ajax filter system, similar to this one although not the same. Unfortunately, it is not something for which we can provide some custom code to accomplish it quickly.

Hello ! Thank you for your fast answer, when will be the next big update (approximatively) ?

Realistically, I don’t think inclusive of testing can be before two months.

Please ignore this. Found it

Hi MetalPotatoUK, and thank you for the confirmation!

Hi michalcica! Maybe we are not understanding your request but this is what we see from our device (no underline on mobile): https://undsgn.d.pr/WwXwud

I just found out it’s an Android keyboard issue so everything is fine.

Hi michalcica! Thank you for the confirmation!

Hi jakee543! I don’t think it’s possible to do what you’re asking, the script you’re referring to is used by “okvideo.js” which is used often within Uncode, it’s not something you can detach at will. The only thing I can think of, if you use the new “Split JS” options and have no video on the page this script should not be called.

Luckily there are no other videos and this in tandem with a few other tweaks helped me solve the issue. Thanks a lot!

Hi jakee543! Glad this helped, thank you for the confirmation!

Hi MetalPotatoUK! Is the first section an header? To have a transparent header. you need to have an header (in case you need to move the contents to the header Content Block): https://support.undsgn.com/hc/en-us/articles/213459689

Thanks so much for the quick reply – that fixed it!

Thank you for the confirmation!

Hi nwnuyhs, and thank you for the interest!
Uncode is based on a high-tailored version of WPBakery Page Builder, in this video you can find a quick preview: https://undsgn.com/uncode/frontend-editor/

Hi dhiresh, and sorry for the delay! This problem can happen if you have an old version of PHP. We remind that WordPress officially suggest to use at least PHP 7.4. Anyway, this possible problem was fixed in Uncode 2.6.2, do yo have this version? Here you can find also the manual fix (you can use if you have Uncode 2.6.1 as supposed): https://support.undsgn.com/hc/en-us/articles/214092169
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you!  https://support.undsgn.com/hc

Hi illusiontechnologies! Here you are: https://support.undsgn.com/hc/en-us/articles/360017231458
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you!  https://support.undsgn.com/hc

Hi aldershots! The only recent report we got with error 503 is from a user with the Wireframes plugin. Can you please test what happens if you activate only Uncode, Uncode Core, and Uncode WP Bakery Page Builder?
Unfortunately, the error 503 is for definition a server error, not a code error, so without a log from your host we cannot understand where their service fails.

Thanks for your prompt response.

Having contacted my host provider, the503 error is basically when the request or changes that I am trying to upload is over thus causing the site to timeout. I have reviewed each plugin one by one to determine the causing and it appears to be WP_Bakery.

I understand this is a third party product therefore would like to know how best to contact the developers directly without a direct license?

Thanks

Hi aldershots!It seems very strange that this is the problem. This is the plugin on which is based the Uncode Page Builder and is used by 100% of users. If there was a code problem in the plugin itself that generates a 503 here there would be thousands of similar reports, but this is not the case. As already explained 503 is by definition a server error (in fact it goes in timeout), not a code error.
Besides you say “have been a long time uncode theme user and as of today it appears WP_Bakery has broken my website by giving me a 503 error message”, so this is the proof that they have changed something or they have run out of server resources because you use this plugin since you installed Uncode but only now it doesn’t work anymore
Unfortunately, we can’t help you better from here, in case please open a ticket so the developers can tell you where the server fails: https://support.undsgn.com/hc