23206 comments found.
Hi, just did your last update and now all of my fonts are not working anymore. I don’t use any third party plugin.. Please help!
Hello, @dennygoosensen,
Can you please contact us via our support system with your site WP Admin Login details and explain your issue there with some screenshots or video clip so that our experts will check it for you on your site and help you out.
Regards, P-THEMES.
hello
can you please tell me how to setup logos in brands?
i did not find this option in theme settings and in attributes there is no this field
thank you
Hello, @colorfishgr,
If you are using elmentor page builder and its demo please follow this video and add brand logos: https://streamable.com/uhop9s
If you are using wpbakery page builder then you have to follow this video https://streamable.com/dce11p to resolve your issue.
Regards, P-THEMES.
Hi, We are having ecommerce store with Porto. I have a question regarding product photo. We are uploading our product photos with transparent background but its showing the transparent side with black color which looks so ugly. Can you please let me know how can we show the image transparent or it would also be great if we can have the white background image instead of black.
Check screenshot here: https://paste.pics/a28af6480c0dad3d8df890cfde77f2de
Hello, @efaizi195,
That is because your image has the black background color: https://zara.pk/wp-content/uploads/2022/03/removal.ai_tmp-627f2f860dc9b.png?v=1652503003 so you should have to set the background color as white and then upload again, this is the only possible way.
Regards, P-THEMES.
Hi,
After update to 6.3 from 6.27 we faced this error in dashboard. Cant switch to any pages.
There has been a critical error on this website. Please check your site admin email inbox for instructions. All pages are broken. https://prnt.sc/mP7FvUdwAnuD
What to do now ?
Hello, @xlinkinfocom,
That is not a critical error, but that is the shortcodes of the page builder you were using and you did not activate it, please activate the page builder WP Bakery on your site and it will solve your issue.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 05/07/2019. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hello! Sir, after update theme my footer “Heading Color” has been change but when view another page it’s showing ok but home page has been changed. i purged the cash plugin but home page Heading Color is not changing now. what i do now sir??
1.Home Page- https://prnt.sc/rwkR7kaXzakt 2.Another Page- https://prnt.sc/aYI0GXMthAsD
Hello! sir, i noticed that every time when we update new version of our them after that our running theme is faced problem. now i recognized that my checkout page Cupon Cod button color has been changed. actually it’s really trouble to fix again an again.
Any solution for it??
Regards!
Hello, @kashfulecommerce,
That is because you have used Custom CSS for changing the color on the home page and that Custom CSS code might be in your home page Custom CSS section, you have to find and remove it and it will solve your issue.
https://postimg.cc/VSSpB8tC
https://postimg.cc/8s189qQq
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 20/02/2020. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
hello!
I buy today a theme, but when I install, the allwebsite still broken (missing style maybe), how can I resolve this? Thats website link: https://fullstacks24.sg-host.com/
Hello, @vollarefullstack,
I have just checked your site now and it is working perfectly fine at my end, please see this screenshot: https://postimg.cc/4Kh4Kp2p it must be the cache issue at your end nothing else.
Regards, P-THEMES.
Hi there, I have 2 purchase codes but I can not register them. They were actually registered for 2 Websites but the Websites are not available anymore. Could you please reset them for me? thanks
Hello, @adel90,
I have reset your purchase codes, now you can use the same purchase code for activation of your theme.
Regards, P-THEMES.
SEO Error after Update.. we have to delete “meta description” in header.php, cause there was a standard porto template advertise text .
Hello, @OWLVisionDE,
Which advertisement are you talking about? Can you please share the screenshot so that I’ll check and let you know, how to remove it.
Regards, P-THEMES.
It was written in header.php a “meta description” https://ibb.co/rGhBQH8
Hello, @OWLVisionDE,
Yeah you have to remove it manullay from header.php file.
Regards, P-THEMES.
Hello, Please, reset my code! Thanks
Hello, @mennaelmahi,
I have reset your purchase code, now you can use the same purchase code for activation of your theme.
Regards, P-THEMES.
Thanks
You’re Most Welcome!!
Hi,
Please publish theme update. still outdated templates.
porto/woocommerce/order/form-tracking.php version 3.6.0 is out of date. The core version is 6.5.0,
Thanks
Hello, @Sirajul786,
Please download the latest version 6.3.0 and reupdate it on your site, we have updated the Woo theme templates in this version, so your issue will be solve.
Regards, P-THEMES.
Hi, i am trying to register this template but it seems it was already installed in somewhere inside my server but i dont figured it out where exactly, can you please restore my purshased code so i can use it.? My 8 first digits are 134bd027.
Thanks in advance.
Hello, @katty83,
I have reset your purchase code, now you can use the same purchase code for activation of your theme.
Regards, P-THEMES.
Good afternoon. How can I change the orange color?
https://www.creapega.cl/home.jpgHello, @pabloescobargonzalez2017,
Please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and change the color as per your requirements.
.custom-header-top-nav-background::before {
background: #58eb0d !important;
}
.custom-header-top-nav-background::after {
background: #bdff9b !important;
}
Regards, P-THEMES.
Thank you so much
You’re Most Welcome!!
When I’m trying to activate my license, it says: Sorry, it could not connect to the Porto API server. Please try again later.
What Can I Do?
Hello, @webestudiokmx,
I have reset your purchase code, now you can use the same purchase code for activation of your theme.
Regards, P-THEMES.
It works! thnk
You’re Most Welcome!!
Hi. I really liked your theme, i want to buy it. But there some questions i have to ask before. 1. I have to pay 59$ for porto theme on every month or once i will buy it i can use it lifetime, for 1 website. 2. Im from Georgia, Tbilisi. So i need to know is it possible to integrate the Georgian language to your theme. 3. Is it possible to integrate Georgian bank payments. 4. Im gona sell same specific fabrics so i need the custom product proce calculating system, as one meters+sewing/just fabric. My customers can only order with individual sizes of my product. I hope you understand me.
Thank you!
Hello, @asanasanov1995,
1. You have to pay only once and you will use it for a lifetime for 1 live site.
2. Yes you can translate our theme into any language as per your requirements.
3. That functionality has been provided by WooCommerce, so you have to check the WooCommerce plugin for it.
4. You have to use the variable products and set the variations as per your requirements: https://woocommerce.com/document/variable-product/
Regards, P-THEMES.
Hello, Were looking to buy this but is this for wordpress/woocommerce only? We will build our website from scratch. Also this uses Bootstrap, right? Upon purchase, we can download all files, right? Thanks
Hello, @ocsthemeforrest,
Yes, you can use it for WordPress only, and the PHP, CSS, and JS files are included in the theme package.
Regards, P-THEMES.
Hi
How to enable auto suggestion product name in product search bar in the header, or to show a drop down list like https://www.amazon.com or any other popular eshop website.
Thank You
Hello, @cloud-tech,
Please read and follow the instructions written in this article: https://ptheme.zendesk.com/hc/en-us/articles/360020901838--49-What-is-the-Difference-Between-Live-Search-and-Normal-Search-and-How-to-use-both-
Regards, P-THEMES.
We have deactivated Yith WooCommerce Ajax Search plugin and live search option is on but it’s not working
Hello, @cloud-tech,
Now, please deactivate all the third party plugins and check back, otherwise please contact us via our support system with your site WP Admin Login details so that we will check it for you on your site.
Regards, P-THEMES.
I’m using the “Corporate 20” demo content as a foundation for my site and I would like to make the sections scrollable by arrow keys on keyboard.
I searched for JS methods to use, but can only find the minified porto-section-scroll. Any hint how I can approach this or which javascript methods to use?
Hello, @defenv,
Actually, that scrollable section has been made with Porto Section Scroll and with some Custom JS in that specific demo, so if you want to use that section then you have to use the particular demo.
Regards, P-THEMES.
Uhm ok, that wasn’t much helpful, but I solved it myself.
I noticed a bug in your demo (Corporate 20) – could you please review it and give a fix?
Reproduce: Open the corporate 20 demo page. Use the “section scroll dot navigation” on the right to navigate to the second slide. Refresh the page. Use the “section scroll dot navigation” on the right to navigate back to the first slide. Bug: First slide content is hidden and doesn’t show up anymore.
Thank you in advance.
Hello, @defenv,
Thanks for notifying this, I am forwarding this to our development department for testing it in deep and fix it with the upcoming update of the theme,
Regards, P-THEMES.
Hello; there is a problem for me .İ am usiny your theme at 4 sites and i am so happy but after update themes and demos i cant find how to change the templates at template builder. İ am using all visual composer and bakery and elementors. is the problem the pluqins crush other ? cause i cant edit a page with a composer ? all i can see the shortcodes in front end at elementor for ex.
and i also cant load the wb bakery section at speed optmize reward.
Hello, @HasanSelcuk,
You are using three-page builder plugins and please note that installing and using more than one-page builders will cause unexpected issues on the site. Please first disable the other two plugins and then check back on your issue I hope it will be resolved. If not then please contact us via our support forum and describe your issue also please share your site wp-admin URL and access on the ticket so that our customer support team member will help you to solve your issue.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 25/09/2020. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
please i have issues installing the porto theme
i installed the theme but it has a problem it didnt install properly it crashed and it doesnt display all the content
Hello, @legendddxtraaa,
Please reset your WordPress and then start from scratch by watching and following the instructions in this video: https://www.portotheme.com/wordpress/porto/documentation/installation-video/ if still, the issue persists then please contact us via our support system with your site WP-Admin Login details so that we will check it or you.
Regards, P-THEMES.
hi, im not sure why some of my team member profile not appear in the team page even when i already set them as “published”. Please advise.
Hello, @blank81,
Please make sure that you have set the featured images for those members which are not appearing on team page.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 18/09/2019. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
