23206 comments found.
It seems like a lot of the latest updates keep breaking sites. Can you please keep a better eye on this? I have some sites that I can’t update to new versions at all as it completely breaks the site.
Hello, @ebizunivcode,
Sorry for the inconviniance but there is no such issue with our latest theme update, so the issue you are facing on your sites might be because of the third party plugins conflictions, or your own Customization, so please try again to update the theme to the very latest version:
1. Take the complete backup of your site before updating the Theme for avoiding any inconvenience.
2. Deactivate all the third-party plugins before updating the Theme.
3. Take a Backup of your Custom Code and remove it from the site before an update of the Theme.
4. If you are using a Child Theme then Activate the Parent-Theme before updating the Theme.
5. Remove all the cache from your server, site and finally check back your site after removing the browser cache and check deeply what are the changes that occur on your site after that...
6. After that go to Appearance >> Themes and update the Theme One-Click automatically from there.
7. After that go to Appearance >> Install Plugins and update the Theme required/recommended plugins from there one by one.
8. After that check back your site after removing the browser cache and check deeply what are changes occur on your site after that and if all goes well then.
9. You have to again Activate the Child Theme.
10. Again activate all the third-party plugins one by one.Finally, check back your site after removing the browser cache.
And if the issue will presists then please contact us via our support system with your site WP Admin Login details so that our experts will check it for you on your site and help you out.
Regards, P-THEMES.
i am installing the theme and when i followed wizard and select plugins it gives ajax error
please guide how to install the theme
this is the below error Parse error: syntax error, unexpected ‘const’ (T_CONST), expecting variable (T_VARIABLE) in /home/imaginat/public_html/phfwv/wp-content/themes/phfwvonline/inc/admin/lessphp/lib/Less/Version.php on line 11 There has been a critical error on this website. Please check your site admin email inbox for instructions.
Hello, @imaginatiftech,
Are you using the Child Theme? or you have Customized the Parent Theme? If you are using the Child Theme then please activate the Parent Theme and then please make sure that your server requirements must meet the latest Theme/plugins requirements as listed below:
PHP version 7.4.
Memory Limit 256M or higher.
max_execution_time 600 or 1000
memory_limit 256M
max_input_vars 2000
post_max_size 64M
upload_max_filesize 64MAnd then try again by following this video: https://www.portotheme.com/wordpress/porto/documentation/installation-video/
Hope this will help you in solving your issue, otherwise please contact us via our support system with your site WP Admin Login details so that we will check it for you on your site and help you out.
Regards, P-THEMES.
please reply
thank you let me check
Hello, @imaginatiftech,
I have just checked your site now and it is working perfectly fine at my end, please see this screenshot: https://postimg.cc/fV9KdLYR it must be the cache issue at your end nothing else.
Regards, P-THEMES.
Hi, a presale question, i noticed in live demo that when shop loads up, there’s a sort of ghost structure before the page loads the content. Is it possible to disable it? i think it will slow down the loading
Hello, @gileantanis,
First of all, thanks for showing your interest in Porto WordPress 
Yes, that is called Skeleton Mode and you can turn it ON/OFF from theme options as per the requirements.
Regards, P-THEMES.
Hello, there was a problem after the last update. The introduction of the theme appears as the meta description of the Google search results. It reads: “A slick, powerful and clean theme Porto provides an intuitive set of options to help you setup your WordPress site quickly and effectively. Flexibility is key and it has been optimized for SEO and speed. It is also responsive & mobile ready should you choose that option. The Porto theme features include: unlimited colors, widgetized home page, over 600 fonts to choose from, WooCommerce Integration, it is also translation and multilingual ready, step by step documentation, exclusive Porto support forum and a helpful community. Always up-to-date security and many new features are constantly added as the theme evolves.’‘
How can we remove this post?
Hello, @sonertan,
You have to remove it by editing wp-content/themes/porto//header.php
Regards, P-THEMES.
After update to version 6.3.0 i get error: Parse error: syntax error, unexpected ‘)’ in /home/maithu/domains/**/public_html/wp-content/plugins/porto-functionality/shortcodes/shortcodes/porto_interactive_banner.php on line 260 There has been a critical error on your website. Please check your site admin email inbox for instructions.
I belive this is an error, please help to fix it. Thanks
Hello, @tientrieu,
First of all, please make sure that your server requirements must meet the latest Theme/plugins requirements as listed below:
PHP version 7.4.
Memory Limit 256M or higher.
max_execution_time 600 or 1000
memory_limit 256M
max_input_vars 2000
post_max_size 64M
upload_max_filesize 64MRegards, P-THEMES.
Fixed, thank you very much!
You’re Most Welcome
Hello, the selection of products to be shown in the Porto widget on Elementor, for example the carousel, is there no possibility once you have entered the list of products to be able to move them like Drag and drop? It would be more comfortable!
Thanks
Hello, @digimaticasagl,
Sorry to say that but there is no such option in the elements for now, but as on your request, I have submitted your idea as a feature-request to our team so that they can consider for future updates. Have a great day!
Regards, P-THEMES.
hi i got problem installing demo https://snipboard.io/OsaBAe.jpg
Hello, @hotel99ph,
This is not our theme issue but this is your site SSL certificate issue, please read and follow the instructions written in our theme documentation here: https://www.portotheme.com/wordpress/porto/documentation/faq/site-distort-because-of-mixed-content-ssl-certificate-issue/
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 19/08/2020. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hi. nice theme. I have a pre sales question. Is your theme compeyible with YITH plugins like YITH WooCommerce Product Add-Ons & Extra Options?
Hello, @farooqishere,
First of all, thanks for showing your interest in Porto WordPress
Sorry to say that but we have not tested those plugins officially with our theme yet, so we are unable to suggest you on it, you can try those at your own risk.
Regards, P-THEMES.
Hello, @drcslm,
Please share the URL of the page having this issue so that I’ll check and help you out with Custom CSS, we have set it as hidden for the desktop devices.
Regards, P-THEMES.
Hello Team,
Please every time you make an update it messes all my translation in Loco translate in French because you have a lot of translation errors. is there any possibility to prevent you from updating my translation. Thank you.
Hello, @yassernachid,
Tha might be because you have not placed the translation files in a correct folder, you have to change the translation files path as languages/loco/themes like: https://postimg.cc/tsz6519P and it will not override when ever you will update the theme.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 27/05/2019. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
I can not choose the date in book form for hotel demo. Please advise. Please take a see at my site: https://thanhtrungauto.com/book-now/ Thank you
Hello, @zoho_media,
That Form has been made using Contact Form 7 plugin and the date picker option has been set using Custom JS, so you have to check the Contact Form and also the JS under Porto >> Theme Options >> Skin >> Custom JS and set as per your requirements: https://contactform7.com/date-field/
Regards, P-THEMES.
I just left a support ticket seeking for immediate assistance. I am faced with critical error after the latest update to 6.3.0. Looks like child theme is not working at all.
Hello, @jminst,
Can you please share your support ticket number with me here so that I’ll ask from the support department about your ticket?
Regards, P-THEMES.
My fonts broke as well, I found a solution for me. Appearance>Theme options>skin>typography. Turn off Enable Web Font Loader for Google Fonts – This worked for me on 2 different sites. I noticed google fonts 404 console errors. Spent hours looking for a fix, hope this help someone….......
Hello, @playnstocks,
Sound’s Good!! that you have managed to solve the issue and thanks for sharing the solution here, that might help some others as well having same issue.
Regards, P-THEMES.
Hi Team.
Why did you remove custom font control from theme options – breaking all uploaded fonts.
will be rolling back until fixed.
Hello, @4tcmedia,
Sorry for the inconvenience, it was our theme issue and we have fixed it with the latest version of the theme, here is the changelog: https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399#item-description__change_logs please update your theme to the latest version and it will solve your issue.
Regards, P-THEMES.
Hi, I tried to update the template to the latest version, but half of my fonts are no longer the same. I cleared the server side cache but nothing has changed. how can I do ? what is the problem. I renew my support for my return to the office for sure.
Hello, @Thompson1977,
We have to check it on your site, can you please contact us via our support system with your site WP Admin Login details so that our experts will check it for you on your site and help you out.
Regards, P-THEMES.
Is it possible for the corporate 12 layout, to have the 2nd menu section at the header. means 2 menu sections left and top?
Hello, @AnuMonIT,
First of all, thanks for showing your interest in Porto WordPress
You have to use the header builder functionality to create your own custom header and then you have to create 2 Menu’s, (Main Menu) and (Secondary Menu) and then set both the menus at any places as per your requirements: https://www.portotheme.com/wordpress/porto/documentation/header-builder/ & https://www.portotheme.com/wordpress/porto/documentation/menu-setup/
Regards, P-THEMES.
Hi,
WPBakery Page Builder and Layer Slider plugins are unable to update and requesting for purchase/activation.
I see my theme support has expired. If I renew support, would I be able to automatically update the plugins?
Thank you
Hello, @Prince_Appiah,
Layer Slider is not the theme packaged plugin so you have to ask from the Plugin Author about this.
WP Bakery: You can always get the latest updates of the Premium plugins with the Theme update in the Theme Package.
And there is no need to activate or purchase a new license for this plugin. This plugin is already included in the theme package and already purchased the license by P-Themes. This activation message for those who want to update the plugin directly from their website. In our case, you can receive the updated plugin always with the theme update release.
So no need to activate it, just ignore the message and feel free to use it.
You can not use the library/template of any Premium plugin including in any Theme Package, If you want to use the premium plugin library/template then you have to purchase that particular plugin license separately, this is Envato policy you may wish to confirm from them as well.
Regards, P-THEMES.
Thank you. Helpful.
But a new problem seems to have developed as I tried to update plugin Porto Functionality for another Porto theme website (with full license). The website went offline with an error message:
“This page isn’t working… website is currently unable to handle this request. HTTP ERROR 500”
Kind regards.
Hello, @Prince_Appiah,
Please make sure that first you have updated the theme to the very latest version and then update the plugin, if not then please run the backup of the site and try again and if yes then please make sure that your server requirements must meet the latest theme and plugins minimum requirements as listed below:
PHP version 7.4.
Memory Limit 256M or higher.
max_execution_time 600 or 1000
memory_limit 256M
max_input_vars 2000
post_max_size 64M
upload_max_filesize 64MAnd if the issue will still presists then please contact us via our support system with your site WP Admin Login details so that we will check it for you on your site and help you out.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 27/05/2019. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hello, just did your last update and now all of my fonts are not working anymore. I see others with same problem, will you be rolling out a fix for this please?
Porto+Elementor
Hello, @furnituresuppliesuk,
That is just the cache issue, please read and follow the instructions written in this article: https://ptheme.zendesk.com/hc/en-us/articles/360020799098--35-Unable-to-change-color-settings-or-Setting-from-Theme-Options-Cache-Problem
Regards, P-THEMES.
After the latest update, I have an additional meta description (A slick, powerful and clean theme Porto provides an intuitive set of options to help…) on the page. From a search engine perspective, this is very bad. How can I remove this?
Hello, @selcuk26,
You have to remove it by editing wp-content/themes/porto//header.php
Regards, P-THEMES.
Hi, we updated to latest version todat, now a stange meta code is popping up in header source code, hoe can we remove this?
I already removed the code themes/porto/header.php
Hello, @bobstar82,
Sound’s Great!!
That you have managed to remove it.
Regards, P-THEMES.
