39373 comments found.
Pre-sales question, should I choose your pre-build photography template can you password protect galleries?
Hi,
Yes, password protection is not limited to a specific template/pre-built site. For that you can use either the stock WordPress passport protection feature on pages with Galleries or use a good password protect plugin to limit access to the galleries.
Avada is a one time $60 purchase good for use on a single website. You get free updates for life. You can use Avada on one site by using it on any good WordPress hosting (you’d need to buy your WordPress hosting). Avada also comes with 60 premade demos/sites so you can import any of those and build from there.
- The Avada WordPress theme is purchased via the Themeforest marketplace here, and it is a one-off cost and not recurring > http://bit.ly/2HyNfIU - You will also receive free theme updates for life - You will gain access to all of the Avada demos -> https://avada.theme-fusion.com/ - Avada Quick Start Guide -> https://theme-fusion.com/documentation/avada/knowledgebase/quick-start/
Thank you. – Abbas
I have purchased extended support and it still appears Your support period has expired, to reactivate it please extend/renew your Envato item support as explained here
Hello There
You can always apply the support extension manually following the instructions here => https://bit.ly/3QxbyJE
However I have now done that for you and you should be able to open a support ticket without any issues.
Click Here to Get Avada Support
Thanks
-Ammar
I installed the same site repeatedly and it turned out The purchase code has been registered too many times. Please contact ThemeFusion to resolve.
Hello @17Market
With our new system on each registration your domain is actually binded with the Purchase code, however if for some reason you want to unbind the domain or in scenarios where you need to test by installing Avada multiple times on the domain, or you want to check different demos after resetting the theme, this may cause such notification to come up, the solution to this is by simply going to our company site here => https://theme-fusion.com/ and then moving to Support > My Account Submenu > Register Purchase code and removing the domain from there => https://share.getcloudapp.com/JruxewJO also click on “Unregister” button on your theme dashboard if the purchase code is still being used, more about this can be read here => https://bit.ly/39FTZ9G
Thanks
-Ammar
Hello to all the AVADA team I have a problem I installed your theme on the new domain and when activating it, I got the message telling me that the number of sites activated on my license has been reached. Out, I have domain names that are no longer valid, but remained active in your database. I want to deactivate my license on this domain name www.relexsarl.com and instead assign it to this new domain name And also, I want to delete all domain names that no longer exist on my license. In my support account, it is not possible. I just want to delete this name while waiting to renew my license. Can you do it for me please. thank you
Hello @CECLINCO
With our new system on each registration your domain is actually binded with the Purchase code, however if for some reason you want to unbind the domain or in scenarios where you need to test by installing Avada multiple times on the domain, or you want to check different demos after resetting the theme, this may cause such notification to come up, the solution to this is by simply going to our company site here => https://theme-fusion.com/ and then moving to Support > My Account Submenu > Register Purchase code and removing the domain from there => https://share.getcloudapp.com/JruxewJO also click on “Unregister” button on your theme dashboard if the purchase code is still being used, more about this can be read here => https://bit.ly/3OrhBNQ
I have now reset it for you already and you should be able to use it again on a different domain
Thanks
-Ammar
hi, nice theme, one question, it´s posible center filter portfolio? Thanks
Hello @decimoarte
Definitely possible, you can use custom CSS in this case to centre it accordingly, if you need further assistance with this, please open a support ticket and our team will get back to you as soon as possible.
Click Here to Get Avada Support
Thanks
-Ammar
Hi, when coming new update?
Hi,
Currently we do not have a specific date for the release of our updates as several factors are involved in this. However with the purchase of Avada you will get free updates for life
We look forward for you to be a part of the fastest growing theme community 
Thank you, Shaminder
I already have license, thank you for your reply. I just wondered when update come. I’m in other account
Hello There
We can not provide any specific ETA for the update, however it will be out soon.
Thanks
-Ammar
How to add Read More link in Post Card’s meta?
Hi,
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
Greetings. In the global header I have set the menu as sticky. When I scroll the page the bar remains normal in height. how do i make it tighter when i scroll down the page?
Hi,
You can insert a separate container or column for the sticky state and adjust the content/padding for it separately.
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
hello, i have a question about the license. if i installed avada on a subdomain and register it. when all the website is done i want to move it to the main root of the same domain and remove the subdomain. in this case i have to purchase another license or the same license will work?
Hello @johnnyziade
Regarding your product licensing, you have to purchase/own a license for each publicly accessible domain install of the theme. Regardless of whether the installation domain is a sub domain or not, if it is publicly accessible, it requires a license.
If you are migrating to a different domain and you already have your product registered with your original purchase code etc, you do not need to purchase a new license; You can simply add your registered purchase information to the new installation’s product registration tab.
For more information please check the Envato regular license definitions here → http://themeforest.net/licenses/terms/regular
Thanks
-Ammar
The avada slider always loading.how to fix it?
Hi
It would be difficult to assess/advise on the issue via the comments section. We would request you to please contact our support team to have your issue checked by them
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Avada Support
Thank you, Shaminder
Hello I have about twenty websites with your theme. I would like to install the W3 Total Cache plugin. However, when this plugin is activated, the Avada Slider image no longer appears. This seems to be a common problem, do you have a solution or do you recommend a particular Cache plugin?
Hi,
All cache plugins require some level of adjustments for optimal performance. Depending on the cache plugin settings, you can disable lazy loading / image optimizations and that should help (and use Avada’s own image lazy loading feature under Avada Options -> Performance tab) to see if that helps.
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
Today, any time I try and access Avada Options, my webpage freezes. I have not made any adjustments that would ‘break’ it. Is there something going on?
Hi,
We’d need to login and check your setup for this. As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
I purchased this item and in the avada library, there are only 11 templates, is this accurate?
Hello @darrel03
I am not exactly sure what you mean by library here, do you mean Avada Studio instead? it depends on which element template are you looking to get, however in any case please open a support ticket as you have a valid support so our team can guide you accordingly.
Click Here to Get Avada Support
Thanks
-Ammar
I use the Avada Forms in Greek, how can I apply UTF-8 encoding? The notification emails arrive in Greek (ISO) encoding and I don’t want that.
Thanks
Hi,
I do see you have active support. As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
Hello
So I have a button. The button WILL NOT have a link. But the client doesnt want there to be any type of hover effect with the mouse pointer. So when you move the mouse over this non-linked button, the mouse pointer shouldnt change (as if it wasnt a button there).
How do I make this possible?
Hi
You will need to make use of custom CSS to change the cursor of the mouse on hover. It would be difficult to provide detailed support on this via the comments section. As the ThemeForest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Avada Support
Thank you, Shaminder
hello sir, can we have a catalogue mode for the WooCommerce. item will shows with hidden price and without add to cart button. ?
Hello @Johnnyziade
You can always use our postcard to create a layout of your choice and add or remove the elements as per your requirement there, more about this can be read here => https://bit.ly/3HoyYwo
We will be happy for you to be a part of this Amazing Community
Thanks
-Ammar
I have the latest version (7.7.1), but the search element has disappeared and cant be selected.
Is this meant to of been removed?
Hi
The search element is very much present in the theme. Please ensure you have it enabled by going to WordPress admin panel dashboard → Avada → Options → Options tab (screenshot ⇒ https://tinyurl.com/y26o725a) → Builder options
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
- wpforo
- buddypress
- wcfm, or other multivendor plugins
- gamipress
Hi
The theme would work well with Buddypress, however we have not made details checks with other plugins to guarantee compatibility. If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Hi is there anyone else that is having issues with the Avada Off Canvas feature? The X button doesn’t seem to be working when I attempt to exit the popup on my mobile device… Please help if anyone has found a solution to this!
Hi,
That is definitely not normal and will be setup specific. We’d need to login and take a look to figure out what is off.
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
okay I just purchased a renewed support ticket. Will be contacting soon
Hi,
We look forward to assisting you.
Thank you. – Abbas
Hi theme author, I have some questions before purchasing the theme.
1- Which multi-vendor plugins does the theme support?
2- What are the demos that support multi-vendor functionality?
3- Does the RTL demo also support multi-vendor?
Thanks.
Hi,
We fully support WooCommerce and there are several multi vendor addons for WooCommerce you can use. I’d recommend try any of the more popular WooCommerce addons for this and it should work without issues. If you see problems, please reach out to our support team so we can check further.
We don’t have a multi vendor demo/show case but we do have a ton of Shop/WooCommerce related demos you can find if you click on the ‘prebuilts’ button on our main site:
https://avada.theme-fusion.com/demos
For RTL support, while Avada fully supports it, when it comes to 3rd party plugins/addons, I’d recommend checking with their support team about that.
Thank you. – Abbas
