39364 comments found.
The avada slider always loading.how to fix it?
Hi
It would be difficult to assess/advise on the issue via the comments section. We would request you to please contact our support team to have your issue checked by them
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Avada Support
Thank you, Shaminder
Hello I have about twenty websites with your theme. I would like to install the W3 Total Cache plugin. However, when this plugin is activated, the Avada Slider image no longer appears. This seems to be a common problem, do you have a solution or do you recommend a particular Cache plugin?
Hi,
All cache plugins require some level of adjustments for optimal performance. Depending on the cache plugin settings, you can disable lazy loading / image optimizations and that should help (and use Avada’s own image lazy loading feature under Avada Options -> Performance tab) to see if that helps.
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
Today, any time I try and access Avada Options, my webpage freezes. I have not made any adjustments that would ‘break’ it. Is there something going on?
Hi,
We’d need to login and check your setup for this. As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
I purchased this item and in the avada library, there are only 11 templates, is this accurate?
Hello @darrel03
I am not exactly sure what you mean by library here, do you mean Avada Studio instead? it depends on which element template are you looking to get, however in any case please open a support ticket as you have a valid support so our team can guide you accordingly.
Click Here to Get Avada Support
Thanks
-Ammar
I use the Avada Forms in Greek, how can I apply UTF-8 encoding? The notification emails arrive in Greek (ISO) encoding and I don’t want that.
Thanks
Hi,
I do see you have active support. As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
Hello
So I have a button. The button WILL NOT have a link. But the client doesnt want there to be any type of hover effect with the mouse pointer. So when you move the mouse over this non-linked button, the mouse pointer shouldnt change (as if it wasnt a button there).
How do I make this possible?
Hi
You will need to make use of custom CSS to change the cursor of the mouse on hover. It would be difficult to provide detailed support on this via the comments section. As the ThemeForest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Avada Support
Thank you, Shaminder
hello sir, can we have a catalogue mode for the WooCommerce. item will shows with hidden price and without add to cart button. ?
Hello @Johnnyziade
You can always use our postcard to create a layout of your choice and add or remove the elements as per your requirement there, more about this can be read here => https://bit.ly/3HoyYwo
We will be happy for you to be a part of this Amazing Community 
Thanks
-Ammar
I have the latest version (7.7.1), but the search element has disappeared and cant be selected.
Is this meant to of been removed?
Hi
The search element is very much present in the theme. Please ensure you have it enabled by going to WordPress admin panel dashboard → Avada → Options → Options tab (screenshot ⇒ https://tinyurl.com/y26o725a) → Builder options
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
- wpforo
- buddypress
- wcfm, or other multivendor plugins
- gamipress
Hi
The theme would work well with Buddypress, however we have not made details checks with other plugins to guarantee compatibility. If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Hi is there anyone else that is having issues with the Avada Off Canvas feature? The X button doesn’t seem to be working when I attempt to exit the popup on my mobile device… Please help if anyone has found a solution to this!
Hi,
That is definitely not normal and will be setup specific. We’d need to login and take a look to figure out what is off.
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
okay I just purchased a renewed support ticket. Will be contacting soon
Hi,
We look forward to assisting you.
Thank you. – Abbas
Hi theme author, I have some questions before purchasing the theme.
1- Which multi-vendor plugins does the theme support?
2- What are the demos that support multi-vendor functionality?
3- Does the RTL demo also support multi-vendor?
Thanks.
Hi,
We fully support WooCommerce and there are several multi vendor addons for WooCommerce you can use. I’d recommend try any of the more popular WooCommerce addons for this and it should work without issues. If you see problems, please reach out to our support team so we can check further.
We don’t have a multi vendor demo/show case but we do have a ton of Shop/WooCommerce related demos you can find if you click on the ‘prebuilts’ button on our main site:
https://avada.theme-fusion.com/demos
For RTL support, while Avada fully supports it, when it comes to 3rd party plugins/addons, I’d recommend checking with their support team about that.
Thank you. – Abbas
Hello guys! Congrats for your themes! I have 3 licenses but one issue! Font Awesome Icons dont work properly.. I tried everything but nothing happened.. It is so annoying.. Can you help me?
Hello @makisthegreat
We have a very detailed article explaining how this can be done here => https://bit.ly/2Rbv7bg however if the issue still persists, please open a support ticket as you have a valid support with us and should be able to do that.
Click Here to Get Avada Support
Thanks
-Ammar
Any plans to offer/launch a developer multi-license, for agencies that develop exclusively on Avada?
Hi,
We appreciate your continued business.
I’m afraid right now we don’t have such plans. Licenses are only sold individually here on themeforest.
Thank you. – Abbas
Hi, before we purchase another licence, would it be possible to add “Autocomplete Google Address” to your form elements address field? Thank you
Hi,
I am afraid we do not have such a feature at the theme moment. However you can pass this as a a feature suggestion via our feature voting area, https://theme-fusion.com/feature-voting/
Thank you. – Abbas
Ok, thanks for the reply
Not a problem.
Hello, For my portfolio, I’m looking for a media slider mixing images and videos (embed, or Youtube and Vimeo). I would like to have dots for each slides behind the slideshow and to have minimalist arrows (<previous, next>) I’m browsing your templates but I’m wondering if you have an idea about a good one that work without bugs, do you?
Hi,
If you mean to show a mix of images/videos in a slideshow with navigation of your choice then its better to use our bundled Layer Slider / Slider Revolution for this. As for our prebuilt websites/demos, you can pick anyone that fits your color scheme/design choices as all elements/theme features can be used with all demos we offer without any restrictions.
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
what is the latest version of Avada Builder Plugin? I uninstalled and deleted the plugin, but when I install the plugin again it always installs version 3.6.1. I did a scan on my site and it reports a vulnerability in this version. Fusion Builder < 3.6.2 – Unauthenticated SSRF
However it is not possible to update by the Dasboard of the theme. As stated above, I already deleted the plugin and installed it again and it only stays in this version 3.6.1.
Hello @uops
The latest version is actually 3.7.1 and this simply means that you are on an older version of theme, please update towards our latest version that is 7.7.1 for Avada.
If you are not seeing the update notification, please make sure of two things.
1. Your site is registered with a valid purchase code.
2. Please make sure you have a default WP 2022 theme installed ( not active )
Thanks
-Ammar
Very strange, because my license was active, and it didn’t show that there were any updates.
I even removed the theme license, added it again and it didn’t show up.
I had to do the update manually, it seems to be a BUG of this version of mine, because I found that there were other people with the same problem.
Hi
We are unable to replicate a similar issue at our end. Please do make a check if you are able to access ThemeFusion servers by going to WordPress admin panel dashboard → Avada → Status.
Thank you, Shaminder
Hi,
I’m having a real problem registering my purchase code… on my site the error is “The purchase code is already being used on another domain.”. However, when I go to my account and check the Registered Purchase Code page there are no domains registered…. if I try to add my purchase code it responds with “Purchase code is already in use.”
Hello @GaryTosh
With our new system on each registration your domain is actually binded with the Purchase code, however if for some reason you want to unbind the domain or in scenarios where you need to test by installing Avada multiple times on the domain, or you want to check different demos after resetting the theme, this may cause such notification to come up, the solution to this is by simply going to our company site here => https://theme-fusion.com/ and then moving to Support > My Account Submenu > Register Purchase code and removing the domain from there => https://share.getcloudapp.com/JruxewJO also click on “Unregister” button on your theme dashboard if the purchase code is still being used, more about this can be read here => https://bit.ly/3tqLfee
If you need further assistance with this, please open a new support ticket and our team will get back to you as soon as possible.
Thanks
-Ammar
Thanks for your reply, However, There are no domains registered on my account page…. so therefore am unable to unregister anything.
If I try to add my purchase code it states “Purchase code is already in use”.
Also, I don’t understand why I have to pay to raise a support ticket to fix a problem with your system. My website was registered and working fine before your update
Hi,
You don’t need active support to resolve this. You can send us a direct message with your issues details via the form on this page and we’ll resolve the issue for you: http://bit.ly/2NJoU51
Thank you. – Abbas
Hi Abbas I’ve tried on 4 different PC to send a msg using the page you suggested, But on everyone I get an error… “There was an error trying to send your message. Please try again later.” Regards Gary
Hello Gary
I have sent you an email on the registered email address with your account, can you please check your email and get back to us there.
Thanks
-Ammar
Hi Ammar, Thanks for you reply, but I’ve received no emails on the address associated with my GaryTosh account (on either themeforest or ThemeFusion). Could you give me a hint about the account name / email address the Purchase Code is attached to?
Hello GaryTosh
The address we used was st*@pr-u.com if that is not the correct one, please send us an email to https://theme-fusion.com/contact-us/ further.
Thanks
-Ammar
Hi, I was using Open Sans Condensed in my global heading settings and I just updated to the latest version. Now all my heading settings are using Open Sans and I can’t select Open Sans Condensed. Did a search through google fonts and Open Sans Condensed is no longer available? Perhaps the Avada team can come up with a notification when this happens after an update in the future so users don’t think it’s a glitch in the update process? Another option might be to have a width setting in global headings for variable google fonts?. This would have allowed me to use Open Sans still and make it look like Open Sans Condensed.
Hi,
I’m afraid Google has removed that font from their fonts API. We as theme developers have no control over what fonts are offered/removed from there.
You can always download a copy of that font and if its licensing terms allow, can upload it as a custom font in our Avada options.
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you – Abbas.
hello, what happens is that I install the theme and activate the key in a domain, but finally we don’t use the template on this page, now that we want to use the template on another page it won’t let me use it. How do I unlink the activation code on the page where we initially activated it so we can use it where we want?
Hi,
For this, you can navigate to your support account area on our website: https://theme-fusion.com/support/account/
Then navigate to the “Register Purchase Code” tab in your account are to see/add purchase codes.
There you will find out the domain for each respective purchase code. Screenshot here → https://share.getcloudapp.com/6quryD4e (you can hit the refresh button to update this or unregister button to free up that purchase code for use on another domain).
For more info, please see the FAQs here: https://bit.ly/31L0Ebb
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
is this theme compatible with Firefox? I notice the spacing between my button elements were off a little.. but safari and chrome, my finished avada website looks good on those browsers
Hi,
Yes, Avada is fully compatible with all major browsers including Firefox.
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
