39364 comments found.
Hello, I am having a problem. My license key is locked up and it says it won’t let me register on the support site. I bought Avada license and put it on beta.website.com first. I forgot to unregister it before deleting the beta site. Now I can’t use the license key on the main www.website.com site. I reinstalled the beta site and it won’t reregister to that subdomain either. I seem to be stuck in a loop where I can’t do anything at this point. How can I clear this up?
Hi,
I do see you have active support. As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
Thats the problem. It won’t let me register an account on the support site saying my license key is already tied to another account but I never signed up for support.
When I click register it says “This purchase code is already in use on another account.”
Hi,
In that case, please reach us via the form on this page and mention the issue plus your purchase code and we’ll assist further: http://bit.ly/2NJoU51
(please don’t post any personal info like purchase codes etc here in comments area).
Thank you. – Abbas
Hi.
We have installed Avada 7.7.1. After applying the patches #420555, #420565, #420577 and #420596 the frontend is basically destroyed. How can that happen and do you have a solution for that problem?
Thanks in advance, Chris
Hello Chris
There is no issue with the frontend causing issue on patch application, it could be either due to the fact that theme is missing some files already or some cache plugin(s) could be causing this issue, we will need to check on your site further to provide a better response.
Please open a support ticket and our team will get back to you as soon as possible.
Click Here to Get Avada Support
Thanks
-Ammar
Since i have updated i am getiing the following error.
Warning: sprintf(): Too few arguments in …......................../wp-content/themes/Avada/includes/metaboxes/tabs/tab_page.php on line 69
Hi
It would be difficult to assess/advise on the issue via the comments section. We would request you to please contact our support team to have your issue checked by them
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Avada Support
Thank you, Shaminder
Can you do another 50% sales I need to buy another 25 themes
Hi,
We appreciate your continued business and support.
- In terms of bulk discounts, individual discounts, charitable discounts, and as much as we would love to be able to do that, the Envato marketplace does not give us the ability to discount individual purchases or provide coupons. To be alerted as to when we have our next sale event please do sign up for our newsletter -> http://eepurl.com/baszhX - The Avada WordPress theme is purchased via the Themeforest marketplace here, and it is a one-off cost and not recurring > http://bit.ly/2HyNfIU - You will also receive free theme updates for life - You will gain access to all of the Avada demos -> https://avada.theme-fusion.com - Avada Quick Start Guide -> https://theme-fusion.com/documentation/avada/knowledgebase/quick-start
Thank you. – Abbas
When I google for “Learndash plugin with Avada”, then I find lots of comments from users who have problems using them together.
Almost 2 years ago the ThemeFusion Support mentioned here: “We do have integration with learndash on our todo list but do not have a timeframe for when this’ll be implemented.”
Is there any update on this? Is Avada fully compatible with Learndash now or do I have to look for another theme?
Hi,
We’ve been adding compatibility for some Learndash features over time so it should work but its not yet fully integrated so we cannot guarantee 100% support for it yet. You can setup a staging/dev installation and test out LearnDash with Avada there if it’ll fit your needs right now.
Thank you. – Abbas
Hello, I would like to know if it is already possible to update to wordpreess 6 since it does not appear in the compatibility list yet, thanks!
Hi,
Yes, you can update to WP 6. Avada works fine with it.
Thank you. – Abbas
Thanks!
We’re glad to assist. 
I recently received the news that Avada will increase its price in a few days. This is not good news, especially for those like me who have been asking for the possibility of having discounts for the massive purchase of licenses for years. I have loved and recommended this theme for years, but have never received any favorable treatment with the excuse that you are subject to ThemForest’s rules. Unfortunately, I think the time has come to abandon this theme for other more convenient but equally valid ones.
Hi there
It has nothing to do with rules. If Envato controls the purchasing process for every single item sold via the marketplace, not just Avada, how is it possible for us or any other theme to provide a discount for individual purchases? It simply is not possible, and we do not have access to their system or how the process is handled. We have been asking them for the ability to provide discounts but to no avail.
You are welcome to ask them directly > https://help.market.envato.com/hc/en-us/articles/202821620-Contact-Us
To be alerted as to when we have our next sale event please you can sign up for our newsletter > https://eepurl.com/baszhX
Thank you, MB
amazing theme
Thanks a lot
Is it possible to ger the AVADA LIVE menu item removed from the menu bar in the backend?
Hello @edge123
Yes, this is possible using the White Label plugin, if you need further assistance with this please open a support ticket as you have a valid support and should be able to do that.
Click Here to Get Avada Support
Thanks
-Ammar
Thx but could not find it, will open ticket
Hi,
You can install the Custom Branding plugin for this under WP dashboard > Avada > Plugins page.
But If there are still issues, then indeed please send in a ticket.
Thank you. – Abbas
Hello. Please answer my question. My template support time is up. How long can I use the template update … ???
Hi
With a single purchase of Avada gives you updates for life. You will continue to receive updates even if your support period has expired
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
excellent. Thank you and the Avada team. Good luck to you
You are most welcome
hi there, my client bought this theme. Is there a way we can set media files to Relative Paths. So after dev phase, there is no issue in migration
Hi
Currently there is no option for that. However during migration its extremely common to update the URL/links in the site using search and replace. Also plugins such as “all in one migration” (and other migration plugin) automatically change the url when the site is migrated (such plugins are commonly used for migration)
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Pre-sales question, should I choose your pre-build photography template can you password protect galleries?
Hi,
Yes, password protection is not limited to a specific template/pre-built site. For that you can use either the stock WordPress passport protection feature on pages with Galleries or use a good password protect plugin to limit access to the galleries.
Avada is a one time $60 purchase good for use on a single website. You get free updates for life. You can use Avada on one site by using it on any good WordPress hosting (you’d need to buy your WordPress hosting). Avada also comes with 60 premade demos/sites so you can import any of those and build from there.
- The Avada WordPress theme is purchased via the Themeforest marketplace here, and it is a one-off cost and not recurring > http://bit.ly/2HyNfIU - You will also receive free theme updates for life - You will gain access to all of the Avada demos -> https://avada.theme-fusion.com/ - Avada Quick Start Guide -> https://theme-fusion.com/documentation/avada/knowledgebase/quick-start/
Thank you. – Abbas
I have purchased extended support and it still appears Your support period has expired, to reactivate it please extend/renew your Envato item support as explained here
Hello There
You can always apply the support extension manually following the instructions here => https://bit.ly/3QxbyJE
However I have now done that for you and you should be able to open a support ticket without any issues.
Click Here to Get Avada Support
Thanks
-Ammar
I installed the same site repeatedly and it turned out The purchase code has been registered too many times. Please contact ThemeFusion to resolve.
Hello @17Market
With our new system on each registration your domain is actually binded with the Purchase code, however if for some reason you want to unbind the domain or in scenarios where you need to test by installing Avada multiple times on the domain, or you want to check different demos after resetting the theme, this may cause such notification to come up, the solution to this is by simply going to our company site here => https://theme-fusion.com/ and then moving to Support > My Account Submenu > Register Purchase code and removing the domain from there => https://share.getcloudapp.com/JruxewJO also click on “Unregister” button on your theme dashboard if the purchase code is still being used, more about this can be read here => https://bit.ly/39FTZ9G
Thanks
-Ammar
Hello to all the AVADA team I have a problem I installed your theme on the new domain and when activating it, I got the message telling me that the number of sites activated on my license has been reached. Out, I have domain names that are no longer valid, but remained active in your database. I want to deactivate my license on this domain name www.relexsarl.com and instead assign it to this new domain name And also, I want to delete all domain names that no longer exist on my license. In my support account, it is not possible. I just want to delete this name while waiting to renew my license. Can you do it for me please. thank you
Hello @CECLINCO
With our new system on each registration your domain is actually binded with the Purchase code, however if for some reason you want to unbind the domain or in scenarios where you need to test by installing Avada multiple times on the domain, or you want to check different demos after resetting the theme, this may cause such notification to come up, the solution to this is by simply going to our company site here => https://theme-fusion.com/ and then moving to Support > My Account Submenu > Register Purchase code and removing the domain from there => https://share.getcloudapp.com/JruxewJO also click on “Unregister” button on your theme dashboard if the purchase code is still being used, more about this can be read here => https://bit.ly/3OrhBNQ
I have now reset it for you already and you should be able to use it again on a different domain
Thanks
-Ammar
hi, nice theme, one question, it´s posible center filter portfolio? Thanks
Hello @decimoarte
Definitely possible, you can use custom CSS in this case to centre it accordingly, if you need further assistance with this, please open a support ticket and our team will get back to you as soon as possible.
Click Here to Get Avada Support
Thanks
-Ammar
Hi, when coming new update?
Hi,
Currently we do not have a specific date for the release of our updates as several factors are involved in this. However with the purchase of Avada you will get free updates for life
We look forward for you to be a part of the fastest growing theme community
Thank you, Shaminder
I already have license, thank you for your reply. I just wondered when update come. I’m in other account
Hello There
We can not provide any specific ETA for the update, however it will be out soon.
Thanks
-Ammar
How to add Read More link in Post Card’s meta?
Hi,
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
Greetings. In the global header I have set the menu as sticky. When I scroll the page the bar remains normal in height. how do i make it tighter when i scroll down the page?
Hi,
You can insert a separate container or column for the sticky state and adjust the content/padding for it separately.
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
hello, i have a question about the license. if i installed avada on a subdomain and register it. when all the website is done i want to move it to the main root of the same domain and remove the subdomain. in this case i have to purchase another license or the same license will work?
Hello @johnnyziade
Regarding your product licensing, you have to purchase/own a license for each publicly accessible domain install of the theme. Regardless of whether the installation domain is a sub domain or not, if it is publicly accessible, it requires a license.
If you are migrating to a different domain and you already have your product registered with your original purchase code etc, you do not need to purchase a new license; You can simply add your registered purchase information to the new installation’s product registration tab.
For more information please check the Envato regular license definitions here → http://themeforest.net/licenses/terms/regular
Thanks
-Ammar
