5246 comments found.
Hello, awesome theme! When activating your product, I get stuck with the message “Connecting Brooklyn Servers” and can’t get any further. In the network monitor, the route /wp-admin/admin-ajax.php is successfully accessed with a 200, but with the content 0. You must have experience with the problem what are the possibilities to solve it?
Thanks and Liebe Grüße!
Update: I solved the problem!
In the wordpress configuration settings ive set my website to https and on cloudflare ssl connection from flexible to full.
Good night to all 
After support stops he will block your access to contact him 100% on the forum even for a glitch question.
Hi,
you can still write us here or with PM if you have discovered a bug or glitch and you will by 100% receive a response.
https://helpdesk.unitedthemes.com/index.php/Board/37-Not-For-Regular-Support-And-Not-For-Customizations/Do not hesitate to contact us.
Best UT
your latest version causes an error when it is activated on wordpress 6.0.1: “There has been a critical error on this website.”
Hi,
there are no known issues with 6.0.1 – please contact us in our support forum http://helpdesk.unitedthemes.com/. We have an area where you can post even if your Support is expired. In the meantime please activate WP Debug https://wordpress.org/support/article/debugging-in-wordpress/ so the Error behind the message can be seen.
Kind Regards UT
When I try to Register Purchase Code it says “License already registered with different server.” The theme is not registered on any other site that I own. Please help.
Hi,
you can see and check the status of your license here:
https://my.unitedthemes.com/my-licenses/Kind Regards UT
Hi,
I use the 45 theme. : https://themeforest.unitedthemes.com/wpversions/brooklyn/demo45/
How i can change the color of the footer : Lets work together and the pictogram and the email adress.
Thank you
Hi,
thats a global Content Block and you can find it under Content Blocks in your Dashboard.
Best UT
Hello again. Sorry but i don’t find where à I change te color. Where in content blocks ?
Hi,
when you edit the specific element / Modul you can also adjust the colors. The popup should contain all necessary settings
It’s good thank you !
Love the theme. Is there a way to use a slider for the works/project images? I know the slider appears after you click on an image, but I don’t want a 5 – 6 images on the project page. I prefer to have just the project details and a slider. I have looked through a lot of the demos and have not seen this option. Would like to know if it’s possible before buying the theme. Thanks!
Hi,
I’m afraid that our Portfolio showcase does not has such a feature. Basically you could create a grid layout with the Page Builder and then use Image and Slider modules to geht something similar but this for example then has no filter option.
Kind Regards UT
Need to remove the “We’ve won a ton of awards and have been featured…..” Bought license and that helpdesk page still wont give me access.
Hi,
please use the Register/Login login button at the top of the forum and then use Envato Login to get access to the forum.
We have used the mentioned text on different areas of the theme. Maybe you have a link or screenshot showing the text?
Hi figured out by switching to image to display caption then switching back you can change it, but it still is not reflected.
I notice the text when I share URL in Skype.
Hi,
the results are cached.
You can check it here https://developers.facebook.com/tools/debug/
If you want more control, please use an Open Graph Plugin or Yoast SEO and check: https://yoast.com/help/getting-open-graph-for-your-articles
Best UT
Are you planning to add more demos to the theme, if so when?
Hi,
yes there are going to be new demos but there is currently no exact date. Some demos will be refurbished and some will be new.
Kind Regards UT
Ok thanks. Would it be this year? Would you consider a full elementor version?
I searched all the internet where to buy this photo but I didn’t find it, I have envato elements too, here is the link
https://staging.malasgroup.com/wp-content/uploads/2019/09/room-3m9132_mMSQ-unsplash.jpg?id=6959can you please provide an coupon code ? with some discount i have to buy it but not in my budget.
it cost me $61 around 13 thousand in my currency.
Hi,
sorry we don’t have any coupons or promotions running at the moment. In most cases these events are organized by envato and the last event was just 2 weeks ago. That means, for at least 60 days we can’t run another discount promotions.
Kind Regards UT
I already have that theme and using in my another website
because i want a same clone there
Hi!
I already have 2 licenses and i am interested in one more…
Is it possible to create this using your theme? eg by creating a left sidebar and top menu?
see image to understand better https://prnt.sc/4IYX4VNrYKyQ
Thanks in advance
Evangelia
Hi,
what else should be inside the sidebar? Because its intended to have a menu which can be at least remain hidden with some custom CSS.
https://themeforest.unitedthemes.com/wpversions/brooklyn/demo22/And for the top you can still use the top header, but the top header is divided into 2 areas – left and right – both can contain menu items but since its the top header its smaller than the regular header.
Kind Regards UT
Thats how i thought it too!
Can i use on of my already bought lisences to check it first?
Hi,
yes of course, as long as the site you are testing on remains non Public.
Best
I did try to install it on domain in a dev folder, disallow search engines to index it, but i cant unlock all features using my purchase key….
i get this logical error: License already registered with different server.
So i can no test it and use all features without my existing keys?
Hi,
you can temporary deregister the existing site and then test it on you test site. The main site will not have any disadvantages during this time since the license does not block any content elements.
Kind Regards UT
Hello, I’m interested in your theme and have a few questions:
1. Are your themes compatible with Elementor? 2. Are your themes compatible with Woo Commerce? 3. Do you have product pages and product grids compatible with Woo Commerce? 4. If you have product grids, is it possible to add affiliate links and user will be redirected to the affiliate store when clicked on the product grid?
Hi,
1. Are your themes compatible with Elementor?
Yes its compatible but all demo website have been built with WP Bakery in this case.
2. Are your themes compatible with Woo Commerce?
Yes, they are compatible and have the necessaary feartures such as cart for the header or topheader area.
Do you have product pages and product grids compatible with Woo Commerce?
We don’t have any demos here but the default product grids are available by WooCommerce and for the product pages we have templates you can load, which fit perfectly for product presentations. Such as https://themeforest.unitedthemes.com/wpversions/brooklyn/demo48/portfolio-item/owen-johnson/ or https://themeforest.unitedthemes.com/wpversions/brooklyn/demo42/example-page-1/
4. If you have product grids, is it possible to add affiliate links and user will be redirected to the affiliate store when clicked on the product grid?I’m afraid not.
Kind Regards UT
Hi,
thanks for contacting us, please check back with the Forum, we left you an answer on the conversation. We never delete any Threads in our forum unless people ask for it due to privacy reasons. Be sure that we will take this very serious and we will definitly find a solution for the issue you have.
Kind Regards UT
Hi,
we checked our database – you have used different usernames thats why you can’t find them with your current account. See our answer on the forum.
As for the last login, we requested you to set the account to super admin, so we can activate the wok with the child theme to apply your requested changes.
Hello !
How can i change font of prices in UT Menu Cards ? Food Title is ok, but price font i cant find how to change.
Thank you !
Hi,
the price has indeed to option here.
However, you can change the size of the price with the CSS Selector:
.ut-table-menu em {
font-size: 30px !important;
}
For further support please use our support forum.
Kind Regards UT
Hello !
In some reason, in Portfolio Gallery, gallery filter hide one of three category. At the first moment it’s show all categories, then one of it is hide. Do you know reason why ? You can see it here: https://ar-rem.ru/ ( first scroll down to portfolio gallery, then refresh the page)
Theme Support
Please open a thread about this in our support forum.
If your support has expired use this link here – and our support will come back to you asap.
https://helpdesk.unitedthemes.com/index.php/ThreadAdd/37/We consider support as important as our theme development. If you need help, get all of your questions answered quickly with exclusive access to our dedicated support forum. It’s free (you need an active support subscription) and easy to use. If you have any pre-sales questions, please post them here in here and we will answer them promptly.
…………………………………………………………………
Register for the United Themes Community
Support Forum
Renew Premium Support
Register here
Find your Purchase Key
…………………………………………………………………
We’ll see you on the inside,
Thank you very much
UNITED THEMES™ Team
Hello,
The theme looks great but I have a few questions:
1. As far as I can see seems limited on icon boxes (if it has it as a single element, I’m not sure it does). Can you share an url for examples of icons boxes (icon + text) being applied?
2. Can I buy a font and then add it to the theme and select it from the elements added with your builder?
3. Is the theme compatible with WP Bakery?
4. What’s your refund policy?
Thank you
Hi,
we are glad you like it. Kindly find our answers below
1. As far as I can see seems limited on icon boxes (if it has it as a single element, I’m not sure it does). Can you share an url for examples of icons boxes (icon + text) being applied?
When they are not single elements, you can still add custom text modules beneath them.
However, here are some examples showing single modules with icons and text elements:
https://unitedthemes.com/service-box-horizontzal/ https://unitedthemes.com/service-box-vertical/ https://unitedthemes.com/service-column-horizontal/ https://unitedthemes.com/service-column-vertical/2. Can I buy a font and then add it to the theme and select it from the elements added with your builder?
Yes thats possible.
3. Is the theme compatible with WP Bakery?
Yes all demo website have been built with WP Bakery.
4. What’s your refund policy?
We follow the official refund policy of envato, you can find it here: https://themeforest.net/page/customer_refund_policy
Kind Regards UT
Thanks for the quick reply. You say the demos were built with WP Bakery – but here https://i.imgur.com/snD30lC.png it does not say it’s compatibile with it and on item details you mention a custom builder.
Hi,
yes its a custom builder based on WP Bakery. It has some modifications from us but the builder is the same.
Kind Regards UT
Got it. Last question: I need to add a image with hotspots – is is possible? thanks
Hi,
the theme does not has such a feature. We have an image comparission module but not one for hotspots. You have to use a plugin in this case.
Kind regards UT
thanks
The Google font dropdown is missing the font “Outfit.” How can I use this font or add it to the list within the system?
Hi,
you can’t add them manually – this requires some file to be updated. Please register with our forum and open a thread. Our support will then send you the files.
If you support is expired and you can’t open a thread, use this link here after regsitration. https://helpdesk.unitedthemes.com/index.php/ThreadAdd/37/
Theme Support
We consider support as important as our theme development. If you need help, get all of your questions answered quickly with exclusive access to our dedicated support forum. It’s free (you need an active support subscription) and easy to use. If you have any pre-sales questions, please post them here in here and we will answer them promptly.
…………………………………………………………………
Register for the United Themes Community
Support Forum
Renew Premium Support
Register here
Find your Purchase Key
…………………………………………………………………
We’ll see you on the inside,
Thank you very much
UNITED THEMES™ Team
Hello, where I can change “READ MORE” (I want to edit the text, not translate it)? Also i need to edit on the JOURNAL page the text: “Even the all-powerful Pointing has no control about the blind texts it is an almost unorthographic life One day however a small line of blind text by the name of Lorem Ipsum decided to leave for the far World of Grammar.” – https://themeforest.unitedthemes.com/wpversions/brooklyn/classic/journal/
How to edit this things?
Hi,
the text partt of the article is a manual excerpt, when editing the post – click on Screen Options in upper right corner and make sure “Excerpt” is active. Now scoll down below then editor and chech the text field for excerpts to change it.
About the Read more text, this is a hardcoded string and can be changed into a custom string by using a plugins such as: https://wordpress.org/plugins/loco-translate/ the translation domain in this case is “unitedthemes”.
For further support please use our support forum.
Theme Support
We consider support as important as our theme development. If you need help, get all of your questions answered quickly with exclusive access to our dedicated support forum. It’s free (you need an active support subscription) and easy to use. If you have any pre-sales questions, please post them here in here and we will answer them promptly.
…………………………………………………………………
Register for the United Themes Community
Support Forum
Renew Premium Support
Register here
Find your Purchase Key
…………………………………………………………………
We’ll see you on the inside,
Thank you very much
UNITED THEMES™ Team
Thank you
Is there a way to turn off UT portfolio links? We want to see the featured images scrolling across the page without the visitors being able to click on them and not visit the actual portfolio pages. We use Demo 43 Home Variant 1 if that helps
I tried adding the code below to the custom CSS section that I saw mentioned in a previous post here but it may be old or not relevant to my case as it has an error – Unknown property ‘pointer-event’:
.ut-portfolio-link { pointer-event: none; }
Thanks!
Hi,
its pointer-events 
But the selector is wrong, the carousel needs:
#ut-react-carousel-container-XXX .ut-react-carousel-item-cursor {
pointer-events: none;
}
Where XXX is the ID of the showcase.
Kind Regards UT
Hi there, Just updated and my mobile ‘Hamburger’ menu button, has changed back to the theme default colour, can you let me know how to change this hamburger menu colour, I can’t find anything in theme settings.
Hi,
the settings is located in Theme Options > Header > Mobile Navigation.
Kind Regards UT
