39364 comments found.
Hello, How do I change the format of my woocommerce store for mobile devices. Currently all the products are on a single column when viewing on Mobile. I’d like to have two columns and desktop 4 columns. Thank you
Hello @fnabonwi
Depending on how the store is setup, you can try the following instructions please => https://bit.ly/3AQWq4p however to provide detailed info on this we will need to take a closer look into your setup in this case. As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here to Get Avada Support
Thanks
-Ammar
Hi!
I already have 2 licenses and i am interested in one more…
Is it possible to create this using your theme? eg by creating a left sidebar and top menu?
see image to understand better https://prnt.sc/4IYX4VNrYKyQ
Thanks in advance
Evangelia
Hello @evangeliag
Definitely possible, you can have both in Avada using our custom header builder, if you need further assistance with this, please open a support ticket and our team will get back to you as soon as possible.
Click Here to Get Avada Support
Thanks
-Ammar
I cant reproduce this effect in my already bought licenses. They both have to be sticky.
I need a tip to check it before purchasing a 3rd license! Left and top need to be sticky!
THanks in advance!
Hi,
For that please send us a ticket and our team will guide you further on how to achieve that further.
Thank you. – Abbas
Contact form on Avada Agency default demo does not send e-mail to WordPress default admin e-mail. There’s no default on server settings as it does send & receive e-mails flawlessly out of this template. I’ve checked Global Options and changed the placeholder email to my domain’s own to no avail as well.
How come should anyone face such an issue with this level of sales.
Do I have to figure out how to adapt your forms to my particular domain? I should not really need to renew my support for a contact form to work out of the box.
By the way, resetting the configuration area on Avada Options also breaks everything.
You seem to be a waste of time.
Hi
Avada forms work perfectly well. Email configurations also depend on the setup you have added in Notification tab of the Form options. In your case, you seem to be configuring them from the incorrect area. You do not have to change the form options via the Avada options (for agency demo) but rather from the form itself. This can be done by going to WordPress admin panel dashboard → Avada → Forms
You can refer the documentation https://theme-fusion.com/documentation/avada/forms/how-to-use-avada-forms/
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Thanks, it works now.
No worries, have a good day ahead.
I have CPT + ACF installed. When creating a new layout to display the data from the database, can I create a list of events (events calendar) but filter by category to be dynamic to an ACF field? thanks
Hi
I am afraid we do not have such a functionality. This would require custom code
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Have installed avada and using the classic shop theme, however all woocomerce product pages, have page and pages of white space, between the header and footer. Only just started using the theme but its not exactly usable at the moment.
Hi
Please do check if you have any global layouts that are empty. This can be checked by going to WordPress admin panel dashboard → Avada → Layouts
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Hi,
We’d need to login and check your setup for this.
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
The Formbuilder is not usable, I do not understand the Documentation how thesubmission works since newest update. Sometimes better is bullshit. What does Ajax do now – there is no logic in your submission area….Everything overdone not usable
To what kind of URL can i send a Form? Commonly I use Email never did to URL
Hello @lohasscout
Everything is mentioned very clearly in our document post about each of the tab present in the Form builder, we recommend you check out our documentation post here => https://bit.ly/3P9IyGD
Secondly, the document also explains what does AJAX and Post both do and what can be achieved with each of them, if however you are still having a hard time with it, please open a support ticket and our team will follow up with more assistance.
Click Here to Get Avada Support
Thanks
-Ammar
THX – your docs are missleading, as your “alert please read notification” does not show where the notification is until you read till 5 km to scroll to the end… The usability lacks… your confusing. The hell who understands Ajax with submission
Hello @lohasscout
There are anchors given at the very top of document post with the overview heading where you can simply click to reach each of the section ie https://theme-fusion.com/documentation/avada/forms/avada-form-options/#notifications
Avada is a multipurpose website builder and hence the documentations are detailed as well, I am not sure which part is confusing to you because it is very clearly written and explained what each submission type does, in any case if something is not clear we recommend you to kindly open a support ticket with us as we do not provide support here in comments section.
Thanks
-Ammar
Your theme is telling me that my purchase code is being used somewhere else all of the sudden. Not sure how this is possible?
Hi,
We would request you to please reach out to us via support. As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Avada Support
Thank you, Shaminder
Hi, since the relocation of the website we have problems with the registration of this page. Can you please exchange the domain from wer-website.presit.de to wer-gmbh.de? It is a simply domain change – same website, same content – same end product. Thank you for your fast reply.
Susanne
Hi,
For this, you can navigate to your support account area on our website: https://theme-fusion.com/support/account/
Then navigate to the “Register Purchase Code” tab in your account are to see/add purchase codes.
There you will find out the domain for each respective purchase code. Screenshot here → https://share.getcloudapp.com/6quryD4e (you can hit the refresh button to update this or unregister button to free up that purchase code for use on another domain). And then register again on the new/relocated install.
For more info, please see the FAQs here: https://bit.ly/31L0Ebb
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
Hi, where is the option to edit the mobile body font size? There isn’t an option to increase it.
Hi,
For mobiles, the body font doesn’t require manual adjustment. If you use a reasonable body font size, it’ll show properly on mobiles without any extra work. For titles/headers we offer a responsive typography setting so bigger titles will auto scale down.
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
Hi, is it possible to have the header background turn on on hover like rolex.com? If you put your cursor on the header it turns white. I know upon scroll with a sticky header this happens, but can it happen on hover instead?
FYI, I’ve tried this: html.avada-header-color-not-opaque .fusion-header:hover { background-color: #FFFFFF !important; }
And it changed to white, but how do I get the menu links on hover of that area change color as well as the logo to full color?
Sorry for all the messages, to me it almost seems like rolex has the header bar essentially do what the Avada sticky bar does but without it being sticky and only appearing on hover, get what I mean? How can I achieve this or modify the sticky to do this?
Hi,
While you can set the hover color for individual items – doing that when hovering over the entire header box will require some level of custom CSS.
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
Hello, i cant set the same header as “about us”
My page: http://www.paulamarconi.com.ar/neuroliderazgo/ About us page : http://www.paulamarconi.com.ar/about-us/
I want the about us header …..” transparent header”
Hi,
I do see you have active support.
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
Hi, i installed a prebuilt website but the logos do not show up, what can i do ?
Hi,
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
Does it integrate nicely with ECwid instead of woocommerce?
Hi
Currently Avada has full compatibility with WooCommerce. We have not tested it with ECwid to guarantee compatibility. Also, we have quite some features added in the theme with WooCommerce in mind. These would not be available with ECwid.
We thank you for your interest and would be delighted to have you as a part of our growing community!
Thank you, Shaminder
Hi there, we are using the LearnDash software with this theme. We are noticing that the theme is creating an issue with the video progression of the LearnDash course. We’ve tested it on the 2022 wordpress theme and works fine, but when we just the Avada theme it doesn’t work correctly. We’ve also tested individual plugins to see if any of those were the issues but still led us to the theme. Can you provide an update/patch for this please or let me know of another solution? Thank you for your time.
Hi there
You have active support and we do not provide support via the comments section. Please submit a support ticket and a member of our team will gladly assist you > https://theme-fusion.com/support/submit-a-ticket/
Thank you, MB
HI. My purchase code has been blocked. A message appeared on my site – “This purchase code has been locked, as it was used in a manner that violates our license terms. Please contact ThemeFusion to resolve.” I can’t open a ticket on your support site because I bought the theme on 12/04/2020. Please help me unlock my purchase code. Mail for communication sa@osergey.ru
Hi,
You don’t need active support to resolve this issue. please reach us via the form on this page along with an explanation of your issue and we’ll resolve this for you: http://bit.ly/2NJoU51
Thank you. – Abbas
Hi LiteSpeed Cache plugin Are there any settings that will cache Avada Layouts, seems to work for 24hrs, and then it goes all messed up until we purge all?
Any help would be much appreciated
Thank you
Hi,
Each cache plugins settings will require some level of manual fiddling around for optimal results. What settings work best will vary from one site / installation to the other so we don’t have a single recommend settings for this. You can experiment with the cache plugin’s configuration by disabling different features to see which one is causing the issue for you.
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
ok
You’re most welcome 
Hi. I am using Virtual Assistant theme. I upgraded to version 7.8. Single blog post layout is broken.
Hi,
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
After upgrading to Avada 7.7.1 “Avada Sliders” disappeared from settings
Hello @alexborras
Please make sure that you have the slider enabled from Avada > Global Options > Advanced > Post type tab.
If however the issue persists, please open a support ticket and our team will assist you further.
Click Here to Get Avada Support
Thanks
-Ammar
Solved! Thanks
You are most welcome
Hi!) Does this theme work on WP v6.0?
Hi,
Yes, Avada is compatible with the WP 6.0 version. Please do see that you’re on the latest Avada version.
Avada is a one time purchase good for use on a single website. You get free updates for life. You can use Avada on one site by using it on any good WordPress hosting (you’d need to buy your WordPress hosting). Avada also comes with 85+ premade demos/sites so you can import any of those and build from there.
- The Avada WordPress theme is purchased via the Themeforest marketplace here, and it is a one-off cost and not recurring > http://bit.ly/2HyNfIU
- You will also receive free theme updates for life
- You will gain access to all of the Avada demos -> https://avada.theme-fusion.com/
- Avada Quick Start Guide -> https://theme-fusion.com/documentation/avada/knowledgebase/quick-start/
Thank you. – Abbas
Hey guys. Just installed the “accountant theme” and got the following issues :
Mixed Content: The page at ‘https://mydomain.tld/' was loaded over HTTPS, but requested an insecure font ‘http://mydomain.tld/wp-content/uploads/fusion-gfonts/xn7gYHE41ni1AdIRggqxSuXd.woff2'. This request has been blocked; the content must be served over HTTPS.
Any ideas ? Thanks in advance. Ob.
Solved : Reset Avada caches.
Hello w_4_w
Glad to hear that your issue has been resolved, if you need any further assistance regarding this, please open a support ticket and our team will get back to you as soon as possible.
Click Here to Get Avada Support
Thanks
-Ammar
