39372 comments found.
Hi, can you confirm how to turn of your Cache, see issue here: https://wordpress.org/support/topic/problem-with-avada-layouts-header-not-cacheing-2/#post-15838268 Thank you
Hi,
For that you can turn off our CSS and JS Compilers under Avada Options > Performance tab.
As this area is not a support platform and is meant for pre-sale queries/generalities, please create a support ticket with our team on the below page and we will get back to you about this as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
Ok thank you
You’re most welcome 
Hi Team, We develop single page website, on mobile menu when we open the menu and click any link page scroll to correct section but menu doesn’t close it remained open. Please let us know why menu doesn’t close and how to close the menu when we click on any menu link.
Hello @margallasystems
This will require us to check the site in this case further and see how the menu and header is setup before providing any response. As the ThemeForest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here to Get Avada Support
Thanks
-Ammar
Hello Themefusion, i’m not able to connect to your website, is there any way to reset the account. (None of the emails I’m using are linked with the license)
I was trying to unsubscribe a domain and use another with the Avada.
Can you help with this?
Thank you, Razvan
Hi,
For that, you can reach us via the form on this page. Please explain the issue there in your message and we will assist further: http://bit.ly/2NJoU51
Thank you. – Abbas
I would do like to buy this theme and build my website with this kind of design. Please tell me if they’re there so i can proceed with buying. I like that design
duplicate
Hi,
I’d advise clicking the floating “prebuilt” button here to see our ~90 prebuilt websites to get an idea of what kind of websites can be built with Avada.
https://avada.theme-fusion.com/design-elements/
The few screenshots you share show marketing material so if you’re referring to the custom icons / fancy box designs shown there – those are done in a photo editor.
This screenshot of ours shows our Avada Builder and is the tool you’ll be using to build pages with Avada: https://i.ibb.co/Ky8DrDR/C03-DB817-8-E07-4-C55-A138-852-D08669-A20.jpg
You can follow the above link to see the actual theme elements that are part of Avada. Those will give you a better idea of what is possible with Avada.
Avada is a one time purchase good for use on a single website. You get free updates for life. You can use Avada on one site by using it on any good WordPress hosting (you’d need to buy your WordPress hosting). Avada also comes with ~90 premade demos/sites so you can import any of those and build from there.
- The Avada WordPress theme is purchased via the Themeforest marketplace here, and it is a one-off cost and not recurring > http://bit.ly/2HyNfIU - You will also receive free theme updates for life - You will gain access to all of the Avada demos -> https://avada.theme-fusion.com/ - Avada Quick Start Guide -> https://theme-fusion.com/documentation/avada/knowledgebase/quick-start/
Thank you. – Abbas
Hi, Can I use two three different layout/home page for single website {for example I have 3 different business and I want to use only one site address and I want my landing page to open different home page in new window
Hello @abhaykumar
I am not sure I completely understand your query, however to summarise it you can only use 1 Avada license with a single domain, but you can have as many home layouts as you want, however by default WordPress only provides capability to set a single landing page, so you can not have multiple landing pages unless you use any 3rd party plugin that offers this kind of functionality.
We will be happy for you to be a part of this Amazing Community
Thanks
-Ammar
could you unlock my purchase and deregister? I apparently have to many tries on my end. Thanks
Hi,
As this area is not a support platform and is meant for pre-sale queries/generalities, please create a support ticket with our team on the below page and we will get back to you about this as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
As this was a pre-sales question, I now still do not know which domain actually needs the purchase I was going to make. So, in general I have now decided to not buy another Avada theme. Your qualifications to comment in this area have now been met. Thank you and I still Love you! You may now proceed to your next destination.
Hello @doug33taylor
With our new system on each registration your domain is actually bound with the Purchase code, however if for some reason you want to unbind the domain or in scenarios where you need to test by installing Avada multiple times on the domain, or you want to check different demos after resetting the theme, this may cause such notification to come up, the solution to this is by simply going to our company site here => https://theme-fusion.com/ and then moving to Support > My Account Submenu > Register Purchase code and removing the domain from there => https://share.getcloudapp.com/JruxewJO also click on “Unregister” button on your theme dashboard if the purchase code is still being used, more about this can be read here => https://bit.ly/3PyMUqz
Thanks
-Ammar
This was the information I needed, and I have been successful in removing the “This item has exceeded its view limit!” notification. First time I have seen this notification as this registered purchase has in fact been used to test various domains and hosting services since 2017. Never a dedicated public website. Thanks, LoveYou!
We’re glad to assist.
Hai Themefusion_support, do you have price table comparison in this theme? and do you have webinar friendly in this theme?
Hello @indratatum
I am not sure what you mean exactly by webinar friendly, however regarding table comparison you can check out the pricing table element that we offer here please => https://bit.ly/3cmVVVD you can see how the different price tables are compared there if that is something that you meant.
We will be happy for you to be a part of this Amazing Community
Thanks
-Ammar
My purchase code is not working on the website after migration. How can I fix that?
Hello @mmkdesigns
With our new system on each registration your domain is actually binded with the Purchase code, however if for some reason you want to unbind the domain or in scenarios where you need to test by installing Avada multiple times on the domain, or you want to check different demos after resetting the theme, this may cause such notification to come up, the solution to this is by simply going to our company site here => https://theme-fusion.com/ and then moving to Support > My Account Submenu > Register Purchase code and removing the domain from there => https://share.getcloudapp.com/JruxewJO also click on “Unregister” button on your theme dashboard if the purchase code is still being used, more about this can be read here => https://bit.ly/3ObkiCU
If however the issue persists, please open a support ticket with our team and we will get back to you as soon as possible.
Click Here to Get Avada Support
Thanks
-Ammar
I am not able to deregister the theme anywhere. I had used the license for a staging site. But I deleted the staging site without deregistering the theme.Now can cannot register or deregister from anywhere.
My support period has expired. Cannot open a ticket.
Hi,
For this, you can reach us via the form on this page (no active support needed). Please explain your issue in the message and we’ll assist further: http://bit.ly/2NJoU51
Thank you. – Abbas
Hello, How do I change the format of my woocommerce store for mobile devices. Currently all the products are on a single column when viewing on Mobile. I’d like to have two columns and desktop 4 columns. Thank you
Hello @fnabonwi
Depending on how the store is setup, you can try the following instructions please => https://bit.ly/3AQWq4p however to provide detailed info on this we will need to take a closer look into your setup in this case. As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here to Get Avada Support
Thanks
-Ammar
Hi!
I already have 2 licenses and i am interested in one more…
Is it possible to create this using your theme? eg by creating a left sidebar and top menu?
see image to understand better https://prnt.sc/4IYX4VNrYKyQ
Thanks in advance
Evangelia
Hello @evangeliag
Definitely possible, you can have both in Avada using our custom header builder, if you need further assistance with this, please open a support ticket and our team will get back to you as soon as possible.
Click Here to Get Avada Support
Thanks
-Ammar
I cant reproduce this effect in my already bought licenses. They both have to be sticky.
I need a tip to check it before purchasing a 3rd license! Left and top need to be sticky!
THanks in advance!
Hi,
For that please send us a ticket and our team will guide you further on how to achieve that further.
Thank you. – Abbas
Contact form on Avada Agency default demo does not send e-mail to WordPress default admin e-mail. There’s no default on server settings as it does send & receive e-mails flawlessly out of this template. I’ve checked Global Options and changed the placeholder email to my domain’s own to no avail as well.
How come should anyone face such an issue with this level of sales.
Do I have to figure out how to adapt your forms to my particular domain? I should not really need to renew my support for a contact form to work out of the box.
By the way, resetting the configuration area on Avada Options also breaks everything.
You seem to be a waste of time.
Hi
Avada forms work perfectly well. Email configurations also depend on the setup you have added in Notification tab of the Form options. In your case, you seem to be configuring them from the incorrect area. You do not have to change the form options via the Avada options (for agency demo) but rather from the form itself. This can be done by going to WordPress admin panel dashboard → Avada → Forms
You can refer the documentation https://theme-fusion.com/documentation/avada/forms/how-to-use-avada-forms/
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Thanks, it works now.
No worries, have a good day ahead.
I have CPT + ACF installed. When creating a new layout to display the data from the database, can I create a list of events (events calendar) but filter by category to be dynamic to an ACF field? thanks
Hi
I am afraid we do not have such a functionality. This would require custom code
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Have installed avada and using the classic shop theme, however all woocomerce product pages, have page and pages of white space, between the header and footer. Only just started using the theme but its not exactly usable at the moment.
Hi
Please do check if you have any global layouts that are empty. This can be checked by going to WordPress admin panel dashboard → Avada → Layouts
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Hi,
We’d need to login and check your setup for this.
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
The Formbuilder is not usable, I do not understand the Documentation how thesubmission works since newest update. Sometimes better is bullshit. What does Ajax do now – there is no logic in your submission area….Everything overdone not usable
To what kind of URL can i send a Form? Commonly I use Email never did to URL
Hello @lohasscout
Everything is mentioned very clearly in our document post about each of the tab present in the Form builder, we recommend you check out our documentation post here => https://bit.ly/3P9IyGD
Secondly, the document also explains what does AJAX and Post both do and what can be achieved with each of them, if however you are still having a hard time with it, please open a support ticket and our team will follow up with more assistance.
Click Here to Get Avada Support
Thanks
-Ammar
THX – your docs are missleading, as your “alert please read notification” does not show where the notification is until you read till 5 km to scroll to the end… The usability lacks… your confusing. The hell who understands Ajax with submission
Hello @lohasscout
There are anchors given at the very top of document post with the overview heading where you can simply click to reach each of the section ie https://theme-fusion.com/documentation/avada/forms/avada-form-options/#notifications
Avada is a multipurpose website builder and hence the documentations are detailed as well, I am not sure which part is confusing to you because it is very clearly written and explained what each submission type does, in any case if something is not clear we recommend you to kindly open a support ticket with us as we do not provide support here in comments section.
Thanks
-Ammar
Your theme is telling me that my purchase code is being used somewhere else all of the sudden. Not sure how this is possible?
Hi,
We would request you to please reach out to us via support. As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Avada Support
Thank you, Shaminder
Hi, since the relocation of the website we have problems with the registration of this page. Can you please exchange the domain from wer-website.presit.de to wer-gmbh.de? It is a simply domain change – same website, same content – same end product. Thank you for your fast reply.
Susanne
Hi,
For this, you can navigate to your support account area on our website: https://theme-fusion.com/support/account/
Then navigate to the “Register Purchase Code” tab in your account are to see/add purchase codes.
There you will find out the domain for each respective purchase code. Screenshot here → https://share.getcloudapp.com/6quryD4e (you can hit the refresh button to update this or unregister button to free up that purchase code for use on another domain). And then register again on the new/relocated install.
For more info, please see the FAQs here: https://bit.ly/31L0Ebb
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
Hi, where is the option to edit the mobile body font size? There isn’t an option to increase it.
Hi,
For mobiles, the body font doesn’t require manual adjustment. If you use a reasonable body font size, it’ll show properly on mobiles without any extra work. For titles/headers we offer a responsive typography setting so bigger titles will auto scale down.
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
Hi, is it possible to have the header background turn on on hover like rolex.com? If you put your cursor on the header it turns white. I know upon scroll with a sticky header this happens, but can it happen on hover instead?
FYI, I’ve tried this: html.avada-header-color-not-opaque .fusion-header:hover { background-color: #FFFFFF !important; }
And it changed to white, but how do I get the menu links on hover of that area change color as well as the logo to full color?
Sorry for all the messages, to me it almost seems like rolex has the header bar essentially do what the Avada sticky bar does but without it being sticky and only appearing on hover, get what I mean? How can I achieve this or modify the sticky to do this?
Hi,
While you can set the hover color for individual items – doing that when hovering over the entire header box will require some level of custom CSS.
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
Hello, i cant set the same header as “about us”
My page: http://www.paulamarconi.com.ar/neuroliderazgo/ About us page : http://www.paulamarconi.com.ar/about-us/
I want the about us header …..” transparent header”
Hi,
I do see you have active support.
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
Hi, i installed a prebuilt website but the logos do not show up, what can i do ?
Hi,
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
