39364 comments found.
Dear Team, i have problem with saving pages…if i click “save” it wont be saved and i will be redirected to posts page..also live edit is not working..saving in progress rotating for ever…thank you
Hello @mrwn
Sounds like an issue with permalinks or some bad redirection, however in order to take a closer look into this issue further we need you to please open a support ticket with our team, please follow the instructions below to open a new support ticket.
Click Here to Get Avada Support
Thanks
-Ammar
Hello, i want to buy this theme , but very costly, can you give some discount. i will be thankful..
Hi,
- In terms of bulk discounts, individual discounts, charitable discounts, and as much as we would love to be able to do that, the Envato marketplace does not give us the ability to discount individual purchases or provide coupons. To be alerted as to when we have our next sale event please do sign up for our newsletter -> http://eepurl.com/baszhX - The Avada WordPress theme is purchased via the Themeforest marketplace here, and it is a one-off cost and not recurring > http://bit.ly/2HyNfIU - You will also receive free theme updates for life - You will gain access to all of the Avada demos -> https://avada.theme-fusion.com - Avada Quick Start Guide -> https://theme-fusion.com/documentation/avada/knowledgebase/quick-start
Thank you. – Abbas
How to update avada 7.6.1 to 7.8 or latest ver?
Hi,
For that please see our update instructions:
Important Update Info -> http://bit.ly/1FAmQpu
How to Update -> http://bit.ly/1H8JGzo
Fusion Patcher -> http://bit.ly/1QSd8Ol
Avada Change log -> http://bit.ly/1EK5mAg
If you need further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
Thank you. – Abbas
You guys have an issue in saving while in Live Edit when the page you are trying to save contains an “iframe” ... that´s for sure. Only way to insert an “iframe” and carry on working is editing the site through the backend. Shame…
Hi,
Please see that you’re on Avada 7.8 and try again.
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will resolve this for you.
Click Here To Get Avada Support
Thank you. – Abbas
Hi there. ACF is not shown for users with an author role. How can I change this?
Hi,
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
“You Have 1 Item In Your Cart”: why is it (nearly?) impossible to translate, in a monolanguage site? This has been a never-ending question over the years. Thank you.
Hi,
You can easily translate that string with LocoTranslate plugin or by editing the translation file through the free PO Edit application.
For details, please see: http://theme-fusion.com/avada-doc/translations/
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
Hello, thank you for your reply. Actually I would rather not install an additional plugin. I had already tried translating that text string either in Avada-it_IT-po and woocommerce-it_IT.po files, but there is no reference for “You Have 1 Item In Your Cart”. I also tried searching it partially (“in your cart”). Could you please point me to the right .po file? Thank you.
Hello Numbernine
There is no need of that plugin if you are already aware of the process of translations via poeditor, you should be able to find this string inside Avada Builder files, however if the issue persists please open a support ticket and our team will assist you further.
Click Here to Get Avada Support
Thanks
-Ammar
Actually, .pot files in Fusion Builder and Fusion Core plugins do not contain the string “You Have 1 Item In Your Cart” or even part of it.
Why is this basic element so complicated to control?
Thank you.
Hello There
My apologies, this specific string is inside Avada Files, if you are not seeing it there please make sure that the file strings are updated.
Thanks
-Ammar
Hello, just an update to close the request: I checked again all .po files, with no success. I then re-downloaded the same files from another installation and found the “You Have 1 Item In Your Cart” string in the Avada-it_IT.po file, with either singular and plural text. Difficult to explain, but now it works. Thank you Ammar.
Glad to hear it works now 
I want to create a gallery where I can filter sports, nature, people, more. It is possible? First I want to show the best photos “home” filter then you can choose if you want to see more of sports or nature.
Is it possible with that theme?
If not can I create gallery folder categories and show them seperate?
Hello @MSLink
You can definitely create this using our Portfolio element combined with postcards, they have an ability where you can setup filters based on category, this also gives you an ability to actually create multiple pages with a specific category.
We will be happy for you to be a part of this amazing Community
Thanks
-Ammar
Thank you for reply : )
We’re glad to assist.
Hello, Can you please let us know how we can add custom post type to design elements e.g as of now portfolio is already added in design elements we need to add product custom type to design elements how we can achieve this? Appreciate your response Thanks
Hello @chheda
We will gladly assist you with this issue, however as the ThemeForest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here to Get Avada Support
Thanks
-Ammar
Hello, I made a purchase of the Avada theme, but the license number is having problems because when I go to validate it has a message that it is being used on another site, can you please solve it? My Username is: JEANBARB JEAN CARLOS BARBOSA Email: contato@j1designdigital.com.br
Hi there
You can log into your support account, navigate to the “Purchase Code” tab, and register and manage all of your subdomains/domains there. If you have not already done so, please register a support account as explained here > https://theme-fusion.com/documentation/avada/support/how-to-register-for-avada-support/
Thank you, MB
Im trying to figure out which prebuilt website I installed. I have since customized it so much I cant tell which one I chose. How do I utilize the prebuilt elements like client sliders etc If I deleted all the demo pages?
Also would like to use elements from other sites like a image scroller..
Hi
It would be difficult to assess/advise on the issue via the comments section. We would request you to please contact our support team to have your issue checked by them
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Avada Support
Thank you, Shaminder
I didn’t see the option to connect custom domain for each tenant?
Hi
I am afraid we do not follow your query. Is the above question specific to Avada?
Thank you, Shaminder
Hi! Is it possible to make an image gallery with categories in Avada? Thanks.
Hello @lidiamm
I am not entirely sure what you mean by gallery via category but i believe you meant to use the category main images in this case, doing that via gallery element is not a possibility right now, you can however get something close using the postcards.
If you need further assistance with this, please open a support ticket and our team will get back to you.
Click Here to Get Avada Support
Thanks
-Ammar
Hi, can you confirm how to turn of your Cache, see issue here: https://wordpress.org/support/topic/problem-with-avada-layouts-header-not-cacheing-2/#post-15838268 Thank you
Hi,
For that you can turn off our CSS and JS Compilers under Avada Options > Performance tab.
As this area is not a support platform and is meant for pre-sale queries/generalities, please create a support ticket with our team on the below page and we will get back to you about this as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
Ok thank you
You’re most welcome
Hi Team, We develop single page website, on mobile menu when we open the menu and click any link page scroll to correct section but menu doesn’t close it remained open. Please let us know why menu doesn’t close and how to close the menu when we click on any menu link.
Hello @margallasystems
This will require us to check the site in this case further and see how the menu and header is setup before providing any response. As the ThemeForest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here to Get Avada Support
Thanks
-Ammar
Hello Themefusion, i’m not able to connect to your website, is there any way to reset the account. (None of the emails I’m using are linked with the license)
I was trying to unsubscribe a domain and use another with the Avada.
Can you help with this?
Thank you, Razvan
Hi,
For that, you can reach us via the form on this page. Please explain the issue there in your message and we will assist further: http://bit.ly/2NJoU51
Thank you. – Abbas
I would do like to buy this theme and build my website with this kind of design. Please tell me if they’re there so i can proceed with buying. I like that design
duplicate
Hi,
I’d advise clicking the floating “prebuilt” button here to see our ~90 prebuilt websites to get an idea of what kind of websites can be built with Avada.
https://avada.theme-fusion.com/design-elements/
The few screenshots you share show marketing material so if you’re referring to the custom icons / fancy box designs shown there – those are done in a photo editor.
This screenshot of ours shows our Avada Builder and is the tool you’ll be using to build pages with Avada: https://i.ibb.co/Ky8DrDR/C03-DB817-8-E07-4-C55-A138-852-D08669-A20.jpg
You can follow the above link to see the actual theme elements that are part of Avada. Those will give you a better idea of what is possible with Avada.
Avada is a one time purchase good for use on a single website. You get free updates for life. You can use Avada on one site by using it on any good WordPress hosting (you’d need to buy your WordPress hosting). Avada also comes with ~90 premade demos/sites so you can import any of those and build from there.
- The Avada WordPress theme is purchased via the Themeforest marketplace here, and it is a one-off cost and not recurring > http://bit.ly/2HyNfIU - You will also receive free theme updates for life - You will gain access to all of the Avada demos -> https://avada.theme-fusion.com/ - Avada Quick Start Guide -> https://theme-fusion.com/documentation/avada/knowledgebase/quick-start/
Thank you. – Abbas
Hi, Can I use two three different layout/home page for single website {for example I have 3 different business and I want to use only one site address and I want my landing page to open different home page in new window
Hello @abhaykumar
I am not sure I completely understand your query, however to summarise it you can only use 1 Avada license with a single domain, but you can have as many home layouts as you want, however by default WordPress only provides capability to set a single landing page, so you can not have multiple landing pages unless you use any 3rd party plugin that offers this kind of functionality.
We will be happy for you to be a part of this Amazing Community
Thanks
-Ammar
could you unlock my purchase and deregister? I apparently have to many tries on my end. Thanks
Hi,
As this area is not a support platform and is meant for pre-sale queries/generalities, please create a support ticket with our team on the below page and we will get back to you about this as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
As this was a pre-sales question, I now still do not know which domain actually needs the purchase I was going to make. So, in general I have now decided to not buy another Avada theme. Your qualifications to comment in this area have now been met. Thank you and I still Love you! You may now proceed to your next destination.
Hello @doug33taylor
With our new system on each registration your domain is actually bound with the Purchase code, however if for some reason you want to unbind the domain or in scenarios where you need to test by installing Avada multiple times on the domain, or you want to check different demos after resetting the theme, this may cause such notification to come up, the solution to this is by simply going to our company site here => https://theme-fusion.com/ and then moving to Support > My Account Submenu > Register Purchase code and removing the domain from there => https://share.getcloudapp.com/JruxewJO also click on “Unregister” button on your theme dashboard if the purchase code is still being used, more about this can be read here => https://bit.ly/3PyMUqz
Thanks
-Ammar
This was the information I needed, and I have been successful in removing the “This item has exceeded its view limit!” notification. First time I have seen this notification as this registered purchase has in fact been used to test various domains and hosting services since 2017. Never a dedicated public website. Thanks, LoveYou!
We’re glad to assist.
Hai Themefusion_support, do you have price table comparison in this theme? and do you have webinar friendly in this theme?
Hello @indratatum
I am not sure what you mean exactly by webinar friendly, however regarding table comparison you can check out the pricing table element that we offer here please => https://bit.ly/3cmVVVD you can see how the different price tables are compared there if that is something that you meant.
We will be happy for you to be a part of this Amazing Community
Thanks
-Ammar
My purchase code is not working on the website after migration. How can I fix that?
Hello @mmkdesigns
With our new system on each registration your domain is actually binded with the Purchase code, however if for some reason you want to unbind the domain or in scenarios where you need to test by installing Avada multiple times on the domain, or you want to check different demos after resetting the theme, this may cause such notification to come up, the solution to this is by simply going to our company site here => https://theme-fusion.com/ and then moving to Support > My Account Submenu > Register Purchase code and removing the domain from there => https://share.getcloudapp.com/JruxewJO also click on “Unregister” button on your theme dashboard if the purchase code is still being used, more about this can be read here => https://bit.ly/3ObkiCU
If however the issue persists, please open a support ticket with our team and we will get back to you as soon as possible.
Click Here to Get Avada Support
Thanks
-Ammar
I am not able to deregister the theme anywhere. I had used the license for a staging site. But I deleted the staging site without deregistering the theme.Now can cannot register or deregister from anywhere.
My support period has expired. Cannot open a ticket.
Hi,
For this, you can reach us via the form on this page (no active support needed). Please explain your issue in the message and we’ll assist further: http://bit.ly/2NJoU51
Thank you. – Abbas
