388 comments found.
Hello.
I have two licenses for your theme, installed respectively on https://ignacioiglesias.es and https://trespies.com.
The thing is, I updated the theme to the latest version on https://ignacioiglesias.es, but I find that the magnifying glass and language buttons in the top right corner have disappeared (which you can see on https://trespies.com, where I didn’t install the update).
How can I resolve this?
Any hel’p will be welcome.
Thank you very much, trespies
Hello,
Please open a support request here https://thememove.ticksy.com/submit/, then we will check and guide you step by step.
Thank you.
Hello,
But I no longer have active support, it expired a long time ago, and I currently don’t have the money to renew it… Can I contact you without this support?
Any help will be welcome.
Thank you very much.
If your support has expired, you can also reach us via email at support@thememove.com. However, please keep in mind that email is not our main support channel, so the response time will be slower than usual since we have to process support tickets in the Ticksy system first.
i m sorry the demo is not working
Can a non-square logo work with this theme, like with the style of the ‘Business’ Home page?
Hi
You can use a non-square logo.
Regards.
Hi, I have an issue with your theme, there is a bug when page is loading with my full width hero image !! See > luberia-communication.fr I have updated the theme, wpbakery, and there is always this bad bug, why ???
Hello, Please open a support request here https://thememove.ticksy.com/submit/, then we will check and guide you step by step. Thank you
Hi, I have a presale question. Can I add portfolio filters/categories above the portfolio? And does it have a filter for “ALL”?
Oh also can I also put 1 image on the portfolio single so that it’s centered but not full width and just smaller?
Hello. Heli can do these things you want. Regards,
Presale question: Can I use Bakery in portfolio page?, I would like to insert woocommerce product, thanks
Hi
Yes, you can.
Regards,
The theme itself is well designed in terms of UX/UI guidelines, however, its own list of components/elements and typography contains only a few elements that are reused on all demos. Heli implements only around 6-8 blocks and that’s it.
Do you plan to implement new blocks/elements/components? And if so, when?
Hi
Thank you for your question. Currently, we have no plans to add new blocks/elements/components.
Best regards
Hello.
I’ve buyed and installed theme Heli in a provissional subdomail. When importing the Demo Content, it gave me an error when creating menuitems.
Now the menu looks bad: https://ignacioiglesias.es.laninadelaestrella.com.
I have accessed your support page, https://thememove.ticksy.com, but it forces you to choose the purchased product and to my surprise the Heli theme does not appear in the list of products.
What I can do?
Any help will be welcome.
Thank you so much.
Best regards, three feet
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Now customization is as easy as pie. Enjoy it!
Excuse me! I have already seen the theme in the list.
I have downloaded the theme, built the site, and all is working ok except the mobile logo and the portfolio. It’s just a one page site for now (building more pages over time). The laptop version looks great but the mobile version has the logo very very tiny. https://www.studio819evanston.com/. Also, I have added an image gallery at the bottom of the page – sometimes it loads and sometimes not. Any assistance would be greatly appreciated.
Hi,
Please contact my support team at https://thememove.ticksy.com and provide your site’s admin credentials, my team will check it for you.
Regards
Hi there, may I know what’s the current version number of this theme? I’ve got a client using your theme and I can’t find any changelog link to refer.
Except, if I checked your preview (https://heli.thememove.com/) I could see from the style.css that this theme is using version 6.0.2
Is that the latest version to date?
Hello, here is Heli’s changelog https://changelog.thememove.com/heli/. It’s currently version 6.1.0
Hi, does your theme have the child theme included?
Yes, the child theme is included in the theme package.
Regards
Thank you
Hi I plan to buyu this theme, but I need 2 features: 1. Does gallery have lazy load functionality? 2. Does gallery have option to filter by category?
Hello,
We don’t have lazy load, but you can filter gallery by category.
Regards
Thank you for quick reply. Are there plans to add lazy load? I guess It helps with speed up site, with a lot of photos…?
Or maymbe you know can I add this feature by some plugin?
You can add more plugins to use the feature you want
Do you know some lazy load for gallery? Also last question. I like some pictures from the theme. I know that they are not included but can you provide me with links in order to purchase them separately?
You can post your question on envato forum, other users might help you with that. For the pictures, it’s been so long since we made this theme, so we can not find where did we buy them. You can download the pictures you like and use Google Image to search.
hello, I ask if there are any contrast issues between Wp Page Bakery and Essential grid plugins for this theme. Unfortunately even though I can see the old uploads, it doesn’t make me insert new content into essential grid.
Kind Regards
Hi,
You can try this plugin: https://wordpress.org/plugins/classic-editor/
Hi, thank you but this plugin has always been present.
Have you tried that plugin yet? If still got problem, please send us your site’s admin credentials to frank@thememove.com and CC to linhdo@insights.is – we’ll check to fix for you.
Yes, ok Thank you
Got it. Please wait
now everything works. essential grid had to be updated to the latest release. Thanks for your help
You are welcome.
Why is it so hard to resize the log? why is there such a limited theme panel?
Hello
What do you mean about the log?
Regards
Logo size…
Please submit a ticket in our support system then we will guide you resize it.
Regards
Can you tell me what the problem is? Some screenshots will be helpful. Recently I’ve checked and it’s still showing grid: https://prnt.sc/26k0csv
i added two support requests and its being two days, no reply. please check
Please check the ticket now, Bryan has replied to it. Since you opened tickets during weekend time, the response will be bit slower than week days.
Hello,
Can we place filters in the portoflio area?
Thanks!
Hi,
You can add filter & portfolio page via Ess Grid settings
Hi, does the theme work with Elementor?
Hello
The theme is only work with WP Bakery Page Buider at this moment.
Regards
is there a way we can change the header size for mobile i am having issues
You can use Css code to change header size. So, please contact our support team to let them help you: https://thememove.ticksy.com
hello, where can i upload last version theme? i bought long time ago
Hello
You can download the newest theme package in Download section of your account in themeforest then manual update your system as well.
Regards
