7855 comments found.
Hi,
Just want to double check that the full page (home) background image slider on V22 can also use a video?
Thanks
Hi Timondeks,
Yes you can add video on it. The slider is built using slider resvolution. You can use it as per your requirements.
Let me know if you need more help.
Regards, Sumit
Great, thanks Sumit
Hello, i’m being chased by Font Radar about my lack of licence for the font Hans Kendrick used on my site. Does the licence that I purchased for the Oshin theme cover the use of that font, Hans Kendrick?
Hi Hobsondm01,
Sorry to say but it doesn’t cover commercial license. You need to acquire it your self only.
Expecting your kind cooperation in this case and we are always here to assist you.
Regards, Sumit
Your brandexponents knowledge base site is attempting to upload a trojan to my pc.
Hi AN_Nutrition,
Please submit a support ticket here with the purchase code: https://help.expresstech.io/help/1720028511?envato_item_id=9545812 so that we can check and provide you solution.
Regards, Sumit
Hello, i send support ticket
ID – 118372
Thanks
Hi Meoman,
We received your ticket soon, you will get reply from our side.
Regards, Sumit
Hi, I’ve been using Oshine happily for some years. But in order to comply with GDPR now, Google Fonts need to be hosted locally, so I wanted to ask if you are planning to provide this possibility and when this will be approximately. Thank you!
Hi Vucmirovic,
I’ll take your response as feedback, and will discuss it with our team and try to add this feature in our future upcoming releases.
Regards, Sumit
Hi Vucmirovic,
You can load google fonts from your server using the typehub settings.
Please check below-given screenshot link for your reference and follow it.
https://nimb.ws/IE9sMdHope your issue will get resolved. Let me know if you need more help.
Regards, Sumit
Great, thank you so much Sumit!
hi, how do i select a different portfolio theme from the templates
Hi whatiseewhen,
I request you to please follow the below-given documentation link and then check.
https://www.brandexponents.com/oshine-knowledgebase/knowledge-base/portfolio/Let me know if you need more help.
Regards, Sumit
The Editor ‘Tatsu’ not supported in theme & i can’t di edit & customize Oshine theme. I need support to resolve it as soon as possible.
Hi megasofttech,
Please submit a support ticket here with the purchase code: https://help.expresstech.io/help/1720028511?envato_item_id=9545812 so that we can check and provide you solution.
Regards, Sumit
15 days ago I asked you for a solution to deactivate license number on my old website, so that I can use it for the new site. I submitted a ticket as you told me to do! And now after more than two weeks still no reply! Man, this is a no go! When will I get a reply from you, guys!
Hi rockie667,
We have replied to your ticket please check and let us know if you need more help.
Regards, Sumit
Theme is broken. My site is down. I just updated to a new version of the theme and it is still down. A lot of errors being thrown for functions/common-helpers.php and also dynamic/typehub-related-typo.php
Hi invidigiart,
Please submit a support ticket here with the purchase code: https://help.expresstech.io/help/1720028511?envato_item_id=9545812 so that we can check and provide you solution.
Regards, Sumit
Im getting a fatal error “Fatal error: Cannot redeclare activate_typehub() (previously declared in /home/customer/www/storyandsoul.com/public_html/wp-content/plugins/tatsu/includes/typehub/typehub.php:45” I don’t even see TypeHub in my list of plugins so I can’t even deactive it.
I’ve reinstalled the latest version of Oshine and it’s still happening. Site is down.
Hi mporco511,
Please submit a support ticket here with the purchase code: https://help.expresstech.io/help/1720028511?envato_item_id=9545812 so that we can check and provide you solution.
Regards, Sumit
Is this theme google analytics 4 compatible?
Hi Mrpepelepeu,
I’ll take your response as feedback, and will discuss with our team and try to add this feature in our future upcoming release.
Regards, Sumit
Could you provide me with an update on this? What is the best way to add the GA4 property to an Oshine website? Thank you.
Suddenly Oshine Core and Modules will install but will not activate. Has there been a change to this theme? Master Slider will not update either. The core and modules are absolutely necessary for this theme.
Hi kingthinkcreativellc2,
Please submit a support ticket here with the purchase code: https://help.expresstech.io/help/1720028511?envato_item_id=9545812 so that we can check and provide you solution.
Regards, Sumit
Hi, i have just updated and now my one pager, the menu links at the top aren’t working. any idea why?
Hi Samanthabishop,
Can you please share the website link?
Regards, Sumit
Are you no longer allowed to use the theme on unlimited sites?
Hi Michaelherr,
As of now single theme license only valid for single domain only.
Let me know if you need more help.
Regards, Sumit
Hi Sumit,
How to I get a license to use the theme on multiple domains?
In version 7.0.9 of Ohsine video backgrounds don’t seem to work in Safari but play well in Google Chrome. Is this an existing bug and if so, how can it be resolved?
Hi Ohsoweird,
Can you please share the website link.
Regards, Sumit
Hi, great theme, but I just wanted to flag that the live preview and image links on this site are currently broken and giving a 404 error. Hopefully this will be corrected shortly.
Hi Mcwebteam,
Thank you for acknowledge the issue. This issue is fixed now please check again.
Let me know if you need more help.
Regards, Sumit
Hi! I have a problem with the purchase code. I moved my website to a new domain and did a fresh wordpress install. Now I can not activate the theme on the new site (it says that I already used the purchase code for another website) and I have no idea how I should deactive the purchase code on the old site. Please help – I ned to work on the page urgently! Thank you!
Hi Rockie667,
Please submit a support ticket here with the purchase code: https://help.expresstech.io/help/1720028511?envato_item_id=9545812 so that we can check and provide you solution.
Regards, Sumit
May I kindly ask why I do not have an answer even after 11 days? Please, my problem is really simple and I need help from you – else I can not continue the project! Man, what should I say… I am not happy with your support at the moment!
Hi Rockie667,
Can you please share the ticket ID so I can check this out and resolve it asap.
Regards, Sumit
I did not get a ticket ID! I submitted the form (the link you gave me above) and that’s it! As I got no reply the first time, I even filled out the form a second time and submitted! Please give me a fast response – I am waiting far too long now!
Hi rockie667,
Can you please share the email address by which you submit the ticket?
Regards, Sumit
What do you mean by “share”? I should post my email address here in the comments? I would prefer not to post my email address here in public comment section.
Hi rockie667,
We did not receive any tickets yet. Can you please submit the ticket again on the below-given link?
https://help.expresstech.io/help/1720028511?envato_item_id=9545812Regards, Sumit
Hi rockie667,
We have replied to your ticket please check and let us know if you need more help.
Regards, Sumit
Please how do I turn off the page title from showing on all pages? I was only able to turn it off for the blog page.
Hi Mraxenic,
There are no such options available for pages. You can remove the title from pages using the Tatsu page builder only.
Regards, Sumit
Hi, The header and logo are not showing even after activating the header style as said in the documentation.
Hi lulaloo,
Please submit a support ticket here with the purchase code: https://help.expresstech.io/help/1720028511?envato_item_id=9545812 so that we can check and provide you solution.
Regards, Sumit
Hello. For some reason the return to top button is blanks and not the colour I wan it to be. I’d like it black with white arrow. Are you please able to help?
Also the drop down menu has a left indent? How can I align it directly below the main menu links?
https://www.christchurchheadshotphotographer.co.nzTicket sent
