13762 comments found.
For a theme that has been around for a long time and definitely a good one, default WooCommerce styles are very poor. https://i.imgur.com/d7ATZMK.png Imagine fixing CSS of this on all the sites. Please pay attention to the WooCommerce styles. There are more areas like this.
Hi,
Thanks for contacting us!
We will include the fix for account page in upcoming version. We would appreciate if you could point out the other areas where we could improve the styling. Could you please start a pre-sale question thread and share them? Thanks! 
Regards, Yigit
Hi there, I was wondering if it’s possible to use the ‘Advanced Layout Builder’ within third party pages, such as Membership Press or similar.? If so how is this enables? Many thanks
Hi,
Thanks for contacting us!
Yes, you can enable ALB for other post types. Please see – https://kriesi.at/documentation/enfold/intro-to-layout-builder/#alb-for-any-post-type
If you have any other questions or issues, please start a thread on our support forum – https://kriesi.at/support
Regards, Yigit
legend, thanks for you quick reply and support.. all sorted now
Hi,
You are welcome, fluent!
Let us know if you have any other questions and enjoy the rest of your day
Regards, Yigit
Hi, I was trying to use Directories pro plugin (https://codecanyon.net/item/directories-pro-for-wordpress/21800540) in my site (with Enfold theme), but unlike normal theme (twentytwenty, storefront, etc.), Enfold won’t show the correct title for plugin’s taxonomy pages, for example : the title of the directory Category Restaurant should show as “Category: Restaurant” , but Enfold not showing the title “Category: Restaurant” , and instead, it make all the menus named “Category: Restaurant”. It is so strange behavior, I like Enfold, I don’t wanted to change the theme just because a plugin. But I think it might has something to do with the theme, as I tested plugin with default wordpress theme, all works fine. Do you have any suggesetions maybe?
Regards, Vincent
Just an update: Also a title problem, in single listing , Enfold shows ‘Latest news’ in title , not the actual listing title. It seems enfold handle the listing as a ‘blog’ here
Hi,
Thanks for contacting us!
I am not sure if I understood the first issue. Could you please start a thread on our support forum – https://kriesi.at/support and elaborate? Also attach temporary admin logins in private content field please so we can look into it
add_filter('avf_title_args', 'av_custom_single_title', 10, 2);
function av_custom_single_title($args,$id)
{
if ('is_singular')
{
$args['title'] = get_the_title($id);
$args['link'] = get_permalink($id);
}
return $args;
}
Regards, Yigit
Hi Yeet, Thanks for your reply, your code works for the Single listing problem.
I login the support forum but could not find where to start my thread?
The testing page is here: http://dir81.otherfish.net/directory-dirtest2/categories/restaurant/ it shows the error I described above, maybe you could take a look?
Vincent
Hi Vincent,
After logging in, you can go to Enfold sub forum – https://kriesi.at/support/forum/enfold#new-post to start new threads.
I am afraid I am still not sure if I understood the issue clearly. Title shows up and says “Category: Restaurant” on my end.
Could you please elaborate?
Regards, Yigit
Hi Yigit,
Thanks for your help, I posted a new thread in the forum here: https://kriesi.at/support/topic/enfold-directories-pro-compatibility-issue/
with screenshots and also login info if needed.
Regards, Vincent
Hi Enfold Team,
I would like to know if you provide speed optimization services and theme customization services.
If yes, how can I contact you for these services?
Hi,
Thanks for contacting us!
We can gladly help you with small customizations however if you are looking for heavy customizations and optimization, please contact – https://www.thinkjarvis.co.uk/
If you have any other questions or issues, please start a thread on our support forum – https://kriesi.at/support
Regards, Yigit
Hello, after updating to version 5.1.1 the logo area color background is expanding vertically below the header which breaks the design. I have tried to resolve it with css. Any idea why the background-color cannot be set to full transparency? How can I resolve this?
You can check it out here: https://www.dhammadipa.nl/ See the white block below the header. Thanks!
Hi,
Thanks for contacting us!
It seems like you have set 100px top margin in Color Section element with “homevideo” ID. Please edit your Color Section and set top margin to 0
If you have any other questions or issues, please start a thread on our support forum – https://kriesi.at/support
Regards, Yigit
Thanks Yeet!
Hi Enfold, Enjoying your theme for a while now. Our hosting is not supporting lower versions of PHP soon, so an update to PHP8 is inevitable. I tested this in a staging environment where I updated to the latest version Enfold to 5.1.1. Plugins and Wordpress are all up to date as well. It all works now. but for some reason Enfold adds a margin-top of -180px to some Flex_columns in a row. and adding extra classes, like: ”.flex_column.av-jhhq1mxs-42-cd154e1fe17934e6a9414f1f87e99ada”. I have no clue how to fix this. But my Enfold support is expired (because it always worked fine). Do I need to buy extra support for you to check and fix this? Hope to hear from you soon. Kind regards, Emile
I purchased support for this, so I hope you can help me on your forum.
Hi,
Thanks for contacting us!
We have replied to your forum thread. Let us continue there
Regards, Yigit
More ISSUES:
A lot of our elements (including contactform, headers, images) are not visible for our clients:
See: https://www.heiraten-mit-stil.eu/infos/ https://www.heiraten-mit-stil.eu/infos/#tab-id-6 What people see: https://www.heiraten-mit-stil.eu/screenshots/enfold6.jpg https://www.heiraten-mit-stil.eu/screenshots/enfold2.jpg Impress: https://www.heiraten-mit-stil.eu/infos/impressum/ What people see: https://www.heiraten-mit-stil.eu/screenshots/enfold.jpgThe setting is: “Load elements when in use”
And obvious they ARE IN USE
And when we change the settings to “Load all elements” the website is completely CRASHED and looks like this:
https://www.heiraten-mit-stil.eu/screenshots/enfold-crash.jpgHi,
Thanks for contacting us!
Have you deleted the screenshots? The links you shared lead to 404 error page.
I have review your website and it looks fine on my end. Please see screenshot here – https://imgur.com/a/4OWN0WP
I see that you are using a child theme. Please temporarily switch to Enfold parent theme and clear cache and check if that helps. I believe the issue might be related to your customizations in your child theme
Regards, Yigit
ISSUE after Update.
See this EXAMPLE: https://www.heiraten-mit-stil.eu/verzeichnis/wahrend-der-hochzeit/fotografen/richard-trojan/Sroll down to the slider and look for the images. Click an image! It opens in a lightbox. Good
AFTER UPDATE to the latest version of Enfold the image opens in TWO lightboxes. (One lays above the other)
Please give a solution for that
Meanwhile we were forced to update to the latest Enfold version since there were really big issues with WP6 and our older Enfold version. That means you see the issue live now.
And we already disabled the modal window capabilities in the Enfold settings – but still the images open in two lightboxes.
Additionly we want to say that we need the Enfold lightbox cause sometime we need to open videos or external sources in modal windows – disabling the Enfold Modal Window is not an option.
The solution must be: Open NGG images in the NGG lightbox and open others with the Enfold lightbox
I could disable the modal script in NGG but then i loose the thickbox effect withe the nice white borders.
Hello.
Does your theme meet level AA conformance criteria of the wcag-2.1 guidelines?
Thanks
Dear developer In this template,avia_dynamic folder fills strangely and leads to the filling of my site. All plugins are inactive and the database has been updated, but this issue is still ongoing and I would appreciate it if this issue is investigated. Thank you
Hi,
Thanks for contacting us!
Please refer to this post – https://kriesi.at/documentation/enfold/optimization/#troubleshoot
If you have any other questions or issues, please start a thread on our support forum – https://kriesi.at/support
Regards, Yigit
Hi, after the new wp update the whole site got broken. Some visual elements are not working, and the news page is blind not showing any posts, some pages are gone. Is possible to fix it? Thanks a lot!
Hi,
Thanks for contacting us!
Please make sure that you are using the latest version of Enfold which is currently 5.1.1 – https://kriesi.at/documentation/enfold/theme-update/.
Currently there is no known compatibility issue with Enfold on WordPress 6.0.1.
If updating the theme does not help, please start a thread on our support forum – https://kriesi.at/support so we can look into it
Regards, Yigit
It has been more than 10 days now, I have asked for refund because of purchasing your theme mistakenly. I haven’t downloaded yet. And there is no response from your team. Why? Is that your customer support?
Hi,
Thanks for contacting us!
As I mentioned in your previous comment, we have informed Kriesi about your request. He is the only person who is able to see and manage refund requests.
Though, I do not see “purchased” badge on your profile. Has it already been processed?
Regards, Yigit
hi yigit, is there a way to make the omgf plugin work with the theme to host google fonts locally without any hassle? thanks and all my best thomas
Hi Thomas,
Thanks for contacting us!
Unfortunately I do not have any experience with the plugin so I cannot guarantee however you can refer to this post – https://kriesi.at/documentation/enfold/typography/#how-to-upload-custom-fonts and upload Google fonts to your server and host them locally
Let us know if you have any other questions and enjoy the rest of your day!
Regards, Yigit
thanks i downloaded the open sans from google and put the folder with the .ttf in a zip. imported this zipfile under Enfold > Import/Export > Custom Font Manager and replaced the heading and body font in the theme settings. works like a charm no external googlestuff is loaded now!
it is a beautiful theme, it has many features and it is a detailed theme
Merhabalar!
Thanks for your nice review
Regards, Yigit
May i have an answer to this simple question before the weekend?
https://kriesi.at/support/topic/custom-field-on-blogpost/Hi,
Thanks for contacting us!
Sure! I have just replied to your thread
Regards, Yigit
Hello, i’m need an “Easy Slider” on fullwide like this https://kriesi.at/themes/enfold-2017/elements/easy-slider/ but I can’t do this from user interface, and your documentation don’t speak about this. You can to help please? Thanks
Hi,
Thanks for contacting us!
Please use Fullwidth Easy Slider element instead. The only difference between the sliders is Easy Slider can be placed inside Column elements while Fullwidth Easy Slider is a full width element
I hope that helps!
If you have any other questions or issues, please start a thread on our support forum – https://kriesi.at/support
Regards, Yigit
Thank you for your answer, but is it possible to have access to the tutorials on youtube? For me, access is private. Thank you again
Hi,
Please check out this video – https://www.youtube.com/watch?v=Dbgy4dPf7R4. You can find timestamps in video description
Regards, Yigit
Thanks! 1. How to edit the Blog page, I have articles that must be part of different pages such as Jobs, Services and Articles that I don’t want them all in the blog. In the other pages I was able to select the categories in the blog but I can’t, how can I do it? 2. One more thing, how to add a button in the contact form to allow the user to attach a pdf file? Thank you
Hi, pre-sale question: i used your theme in the past, and now i want to create another website, but i need a templating system, but not the static way to create pre-combined blocks saving models in ALB, but a real dynamic one like elementor does: i create a template, and when i update it, then all items using the template get updated automatically, something like: “build a contact form + custom CTA + text disclaimer and privacy field” and if in the future i update the privacy terms or the disclaimer or i add a field in the form, ALL the instances i have created in the website with this dynamic template get the same update. i know i could (it’s a limit, but can be done) use custom widget areas to create dynamic content templates and recall it with the ALB “custom widget area” object, but AFAIK enfold does NOT still provide a simple way to use ALB inside the widget area (if i remember i need to use debug, copy part of the source code and things like these), or something has changed and now the way to add ALB content to widget areas is simpler?
Hi Stefano,
Thanks for contacting us!
You can create a new “contact” page and add your Contact Form + Custom CTA + text disclaimer and privacy policy on that page. Then you can add Page Content element under Content Elements tab of ALB to pages where you would like to display your contact section and choose to use that “contact” page. Whenever you need to update something on your contact section, you can simply edit “contact” page and the changes will be reflected on all pages that uses “contact” page content element
Regards, Yigit
Hello, I have moved some posts and pages in a multisite setup that uses enfold theme on the main site to some different subsites that use other themes. A few years ago you guys said you would be releasing a stand-alone plugin version of the advanced layout editor soon. I really need it now to fix the subsites by installing the ALE into them would solve my problem, Did you ever release the editor and if so where can I get it? thank you.
Hi,
Thanks for contacting us!
Unfortunately, we have not released ALB as a standalone plugin. You could implement ALB to the other theme but we do not have any instructions for that either I am afraid.
Regards, Yigit
I have purchased this theme by mistake, can I get my refund I have not downloaded the wordpress file yet. I have tried to reach you but it seems I need login details for item support. So I am leaving comment here.
Hi,
Thanks for contacting us!
Yes, you can request a refund from Envato. Please see – https://help.market.envato.com/hc/en-us/articles/202821460-Can-I-Get-A-Refund-
Regards, Yigit
We have sent your refund request to Kriesi for review. They will be able to approve or deny the request and may get in contact with you if they need to discuss any of the details. Any action taken by Kriesi will be emailed to you.
I have received this email by Envato. You have received the refund request from Envato, but have not refunded yet.
Hi,
We have forwarded your message to Kriesi
Regards, Yigit
You’re not kriesi? Yet it shows you’re of author team
How can I contact support? I went to the support page and logged in but all I see are support questions others have posted but see no way to submit a ticket of my own.
Hi,
Thanks for contacting us!
After logging in, please go to Enfold sub forum to start new threads – https://kriesi.at/support/forum/enfold#new-post
Regards, Yigit
