3288 comments found.
Hi,
My support is expired. But i can get lifetime updates. How can i get updates on all the addons comes with theme? phlox pro child elements pack pro phlox pro tools phlox shop
Thanks
Anybody want to reply??
Hi. All updates of the premium bundled plugins will be available to you through the Phlox dashboard and the Update menu. please have a look at there and try to update from there
Hi there,
I have this theme for some time now but I did not use it on any website. I suppose that I tried to use it sometime on some website but it did not work as I am not using it on any of my websites.
The problem is that I do not know on which website I tried this theme and activated it, as I need to deactivate it. i see that even if you change the theme and use another theme, if you do not deactivate it you can’t use it.
So any help ?? As I do not remember on which website as I deleted it for sure and right now I do not know which one was.
Any help to find out in order to deactivate it there and activate it on this new project I have ??
Thanks
Hi. I have deactivated your license from your previous website. Also please note that you can manage your license from your profile at our help center.
I install the theme but customizing has become a problem
Hi. Please submit a ticket at our help center. You need to provide more details for us. As far as I can see, there is no problem with the Customizer panel or customizing the pages via the Elementor. Whatever the problem is on your website, we can investigate and provide assistance to take care of the problem.
Hi,
I installed a demo site (Corporate 3) and all looks good on desktop but on mobile (small screen, iPhone X) the elementor columns don’t stretch to 100%, they appear 50%-50%.
I tried your demo and it all appears as expected. I downgraded to elementor 3.6.8 (as used in your demo) but still no luck.
Could you please advise the solution or where to look to resolve the issue?
Thannks!
Hi. There was a minor bug report realted to this but we have fixed that long time ago. Please go to Elementor > Settings > Experiments > and set the ?Optimized DOM Output? option to ?inactive?. That will probably fix the problem.
Hi, I imported ab deo and Look good but i did not touch it for a day. Trying to edit and customized it but now it says server error it is is not updating
Hi, I imported a demo and all Look good but I did not touch it for a days. Trying to edit and customized it but now it says server error it is is not updating, not saving edited version.
Please submit a ticket on our help center we try to help you there
Quick question – When importing a demo, shouldn’t the menu effects get imported as well? Everything on the demo import seems fine except the menu that doesn’t have the effects of the demo on your site ( Analytics demo )
Hi, can I ask you to submit a ticket on our help center since we need to have a look at your site to see the issue better
Can you answer the tickets please???
hi I think we already did, please follow there
no… I requested support 17 days ago .. check carefully …
Dear Ivan, are you sure? can you please give me the ticket id or link so I can check it for you
Hi, now everything ok! your Technical Support Agent answered me 3 days ago .. thanks.
happy to hear that and good luck with your site
hello sir i face a some problem please tell me how i add links in edit grid portfolios
May I ask you to send a ticket on our help center about your issue?
Hello
I am duplicating the Home page to edit it with Elementor.
However when duplicating and viewing the page it does not load well.
I do this same procedure with many themes I eat and this is the first time this has happened to me.
I would be grateful if you could give me a solution.
I attach the tests
I am trying to register my ticket through your support channel and it does not allow. The truth is that I am a little dissatisfied with the support. Provide an email so they can give me a solution.
https://ibb.co/jM29Rfy https://ibb.co/N1pphTh https://ibb.co/WKK4sLtHi, That is strange but my first guss would be the memory issue, but please submit a ticket on our help center and provide us more details there we will try to fix it for you there
Hello, don’t you have a demo charity website? i have buy your theme, but don’t find this demo.
hi, here it is https://demo.phlox.pro/charity/
Support site not working. Can’t submit a ticket. Error message When additional customer fields are defined, firstName or lastName have to be defined as well, with maximal length of 40
MY PROBLEM Buttons on my homepage body and footer not working. https://www.80smixtape.live/
Hi. Regarding the ticketing system, I can confirm that we have double-checked everything and things are working just fine. If you could provide more details that would be great. You can always visit the Phlox Pro main website and get in touch with us via live chat. And for the buttons on your page, I can see that buttons are linked to a contact page and when they are clicked, everything works as expected. Again, we would appreciate it if you could give us more details. https://www.phlox.pro/go/
Hi,
I’ve just purchased this theme, to replace an existing theme that was not working. However, the existing theme is now working. Therefore, I wish to get a refund, as I will not be using your theme.
Please advise on next steps to do this.
Thanks Indi
Hi there, We replied you already.
Hi, we are trying to activate our licence on a website but we get the error “You already have activated this license key on another domain, please deactivate it and try again.” but has you can see here https://saramalhoa.pt/wp-content/uploads/2022/09/Capturar.jpg we aren’t using the licence in any site.
To bypass the coming soon page please access here https://saramalhoa.pt/?cmp_bypass=6f1bc33589b2624e482f16dadc3449db
Can you please anwser our question
Hi why does the website have two scroll bars https://saramalhoa.pt/ ?
Hi, please submit a ticket on our help center, we need to have more details about this and we can help you there better
Hello
I bought 6 licenses and I only have 4 sites that use this theme because you block my sites every time you launch an update on the theme?? why? I want you to reimburse me for two licenses because I only have 4 sites that use this PHLOX PRO theme ???? And stop blocking my site with each update??
???
Hi. I can assure you that we did not block you. Infact there is no blocking process or blacklist from our side. Whatever the problem is, you can simply contact us at our help center and we will investigate your sitauation. Right now you can use our live chat on this page to contact us
https://www.phlox.pro/go/ This link may help you as well https://docs.phlox.pro/article/240-managing-licenseSorry but iam a bit disappointed. We bought the theme here and planned to use one of the demo installations as a base. Now I need to get the license activated. Here starts the hustle:
Log in to the averta owned support system and checking in with the license should be easy as they offer a “Login via envato” – seems comfortable – That’s not working here since 6 days. Seems as the Api isn’t set up correct.
Ok go the manual way and register by email and importing the purchase code manually. Works but the activation code send via email dosent activate the account. Shows me the same symphony api error like on the step above.
—I have an account on the support sys but can’t post a ticket as its an unconfirmed account. Absolutely useless.
We already installed Phlox Pro on our preinstalled WP. That was as comfortable as it should be but as the selected theme needs to be unlocked in the demo importer we and on a 404 error page when clicking at “unlock”. Ok we have two more options to register Phlox as Pro Version, 1. “Go Pro” at the sidebar menu in wp backend 2. “Update Phlox” in the top nav position Guess what? They both end on the same 404 error page!
So actually I have an useless product and the comment section here is the only way to get “support” for which I paid for!
Hi. Thank you for sharing your experience with us. We have noted all the details. I would like to confirm that we are working on the Login by Envato option at this very moment and it will be fixed soon but the manual registration method works correctly. If it returned an error for you, chances are that it was a temporary problem, please try again. The Phlox Pro landing page is under development for changes and that?s why you get all the 404 pages. That will be fixed too, thank you again for pointing this out. That being said, please contact us via the live chat and we will get you up and running as soon as possible.
https://www.phlox.pro/go/Had a break on that project but now we are back on it. Thank for your reply. Atm i´m able to log in a created account at help.averta.org but the purchase code isn´t accepted. Looks like i cant use the support atm to solve the existing problems. The Chat is contacted at 11:50am and till now i didnt got an answer.
Still no reply here neither on the support chat message which was received on your site at 12:05PM, 10/27/22. It sucks guys!
we are sorry about that, but we replied your ticket with a delay which I apologize for that,I hope you accept my apologize. May I ask you to check there please?
that turned out good after the shizzle at the beginning. thanks averta support….
Happy to hear that.
Hi I’m not available to update the plugin Phlox Pro Tools, when I try to do it I get this error Download failed. A valid URL was not provided. How can I fix it?
please send a ticket on our help center we wil help you there
I am not able to create a ticket because it does not allow me to login
Please let us know
Hello,
We’re unable to find the email used for logging into the account for support. We are unable to login and we need to communicate to the support at the earliest. Please guide us with this.
Hi, you can simply sing in with your Envato account, the one that you purchased Phlox with, and if you forgot your password of Envato account or any part of your Envato account you can contact them to recover it
Hello,
We’re unable to find the email used for logging into the account for support. We are unable to login and we need to communicate to the support at the earliest. Please guide us with this.
Hi, you can simply sing in with your Envato account, the one that you purchased Phlox with
Your theme is something of very very very slow. An turtle is more fast. You have found a solution?
Hi, sorry, but Autoptimize is not solution. A web site with this configuration:
Max Upload Size: 256 MB Memory limit: 1000M Max Memory limit: 1000M
It is very difficult that goes slow. The backend is slow. When you save a page, you can go to eat a sandwich.
P.S. : I try to signup to support, but your sistem does not work!!!
Hello, are there news???!!!
Hi there, You are right and we are trying our best to fix it as soon as possible. Maybe today. I will let you know here
Phlox Portfolio was great, but recently its vanished from the admin area.. My website is still showing the content but a recent update to Wordpress seems to have made the admin side vanish…
If I install any other portfolio plugin, it works fine. However Phlox portfolio seems to no longer be compatible with Wordpress admin area.. Another theme no longer suitable.
Dear omgzhobbs, You have given us a bad review before without any contact to our help center and support agents. We have been trying to get in touch with you but you are not responding. The problem that you mentioned here is simply a user permission problem that can be fixed with a plugin that can edit user roles and user capabilities. And to be clear this can be happening for any possible reason and it issu not directly related to the Phlox theme.
Please get back to us, contact with our support agents, and we will fix this for you.
