3271 comments found.
Hello,
We’re unable to find the email used for logging into the account for support. We are unable to login and we need to communicate to the support at the earliest. Please guide us with this.
Hi, you can simply sing in with your Envato account, the one that you purchased Phlox with
Your theme is something of very very very slow. An turtle is more fast. You have found a solution?
Hi, sorry, but Autoptimize is not solution. A web site with this configuration:
Max Upload Size: 256 MB Memory limit: 1000M Max Memory limit: 1000M
It is very difficult that goes slow. The backend is slow. When you save a page, you can go to eat a sandwich.
P.S. : I try to signup to support, but your sistem does not work!!!
Hello, are there news???!!!
Hi there, You are right and we are trying our best to fix it as soon as possible. Maybe today. I will let you know here
Phlox Portfolio was great, but recently its vanished from the admin area.. My website is still showing the content but a recent update to Wordpress seems to have made the admin side vanish…
If I install any other portfolio plugin, it works fine. However Phlox portfolio seems to no longer be compatible with Wordpress admin area.. Another theme no longer suitable.
Dear omgzhobbs, You have given us a bad review before without any contact to our help center and support agents. We have been trying to get in touch with you but you are not responding. The problem that you mentioned here is simply a user permission problem that can be fixed with a plugin that can edit user roles and user capabilities. And to be clear this can be happening for any possible reason and it issu not directly related to the Phlox theme.
Please get back to us, contact with our support agents, and we will fix this for you.
Can you answer the tickets please???
Hi. Thank you for your patience. We have answered your ticket and will continue to assist you until the situation is resolved.
ok thanks.
Hello prebuy question
On how many sites can I use the license?
Him only one website, and this license policy is the same for all the Themeforest themes
the theme is very slow accordingly it is slow on the sites please optimize the theme in terms of speed and seo
And also note that you can submit a ticket about your issue on our help center
Hi, can you tell me please how can I invert portfolio arrows, so that “Left” goes to “previous” and “Right” goes to “next”? Thanks
Hi. Unfortunately there is no option for that. Technically it can be done with some custom JS code but that requires custom development.
Hello,
I have Phlox Pro Theme v.5.7.6 installed on my Word Press website. On the WP dashboard page the plugin indicates that updates are available for Phlox Pro and Phlox Pro Tools plugins. When I click on the Install Plugins button the update starts but it encounters an error. I get this error message “Unsuccessful download. Invalid URL has been entered.”
Has anyone encountered this error? If so what are my options to fix it?
If that did not help, please submit a ticket at our help center. Our support agents will assist you.
demo problem?
Not Found The requested URL was not found on this server.
Apache/2.4.52 (Ubuntu) OpenSSL/3.0.2 Server at phlox.pro Port 80
Hi. We have double-checked the servers and everything is working perfect. The problem must be from your end. Please check your server connection and more specifically check for any connectivity issue to our main URL phlox.pro. Please submit a ticket at our help center if you need more assistance.
Hello,
On the http://kdnq2433.odns.fr/contact/ page of my site, the icon from the Elementor Simple SVG block is not displayed anymore even though I did not make any changes.
The 2 other blocks work in the other columns.
I checked the code in the block and it is identical.
Can you please help me?
Hello again. Please note that the best place for resolving this kind of issues is our help center. Simply submit a ticket and our support agents will assists you. Thank you.
Hello,
Thank you for your feedback.
Yes, unfortunately my license has expired and I do not wish to renew it.
Can you please help me to solve this problem?
I thought of deactivating some extensions to see if it fixes the problem but the fact that the 2 other icons work even though they have the same configuration as the first one, makes me eliminate this track.
Thank you for your feedback,
Hi sorry but as you can see it seems you need the support since you already have 2 different issue. So why not extend the support and send tickets about your issue there?
Hello,
Thank you for your feedback.
Because this is a site for one client and if I have to do this for all my clients, my profitability suffers.
Do you understand?
I try to work with themes that understand my issues.
Hi there, I checked your licenses and it seems you only have 3 Phlox pro licenses, and for all of them the support expired 1 year ago. Am I right?
Hi,
Thank you for your feedback.
Yes and ?
I am sorry to say that but if you want to get support then you need to extend your support, we try to provide support as much as they can but, you do not have paid for support over a year. It would be fair if at least you extend your support for the site that you need support.
Regards
Hello,
I found a solution to solve my problem without your help.
Sincerely,
I am happy to hear your issue resolved.
Regards
Hi there, I just upgraded my theme (only one version) and my site is broken due to a plugin not updating – the plugin is: Element Pack Pro Can you tell me how to update this plugin please?
I have uploaded a backup until updating doesn’t break the site. 
Hi. We can check the error logs for exact error messages. Please contact our help center as before. We will check your website and see what`s going on.
Hello,
On my site: http://kdnq2433.odns.fr/, I have to deactivate the Phlox Pro Tools extension (auxin-pro-tools) for the Elementor editor to work.
When I reactivate Phlox Pro Tools, it is impossible to access the list of Elementor blocks on the left, the banner remains grayed and inaccessible.
Have you ever noticed this problem? Will a fix be proposed?
Hi. It could a memory problem or something like that. But anyway we can confirm that under normal circumstances, Phlox theme and the Phlox plugins are completely compatible with the Elemetnor. Please contact us at our help center. Our supports agents can troubleshoot your problem.
Hello,
Thank you for your feedback.
Yes, unfortunately my license has expired and I do not wish to renew it.
Can you please help me to solve this problem?
Thank you for your feedback,
Hi, I am sorry but since it may have several reasons we need to check it and right now we cannot tell you the solution. please try to check for plugin conflict and also memory problem to see it helps or not.
Hello,
Thank you for your feedback.
I have already tested the potential plugin conflicts + memory.
Sincerely,
Hi there, I checked your licenses and it seems you only have 3 Phlox pro licenses, and for all of them the support expired 1 year ago. Am I right?
Hi,
Thank you for your feedback.
Yes and ?
I am sorry to say that but if you want to get support then you need to extend your support, we try to provide support as much as they can but, you do not have paid for support over a year. It would be fair if at least you extend your support for the site that you need support.
Regards
Hello,
Thank you for your feedback.
I will do something else.
Sincerely,
Sorry about that,
Regards
Can I enable the automatic updates. for your theme and included plugins? even the ones from other vendors?
Hi. The updates for the premium bundled plugins are handled through Phlox dashboard. The automatic update from WordPress does not work in this case. So we do have auto update in Phlox dashboard which we recommend using that
Hi I’m trying to install the webified.com/phlox theme but it keeps saying styles.css file is missing?????
Hi, all advanced image widget are not displaying images, however when I use the default Elementor image widget, images are showing.
@averta Please respond to my comment. Also i am trying to import demo content a subsite on multisite, however, it will say import successful, but it won’t stop loading, and when you refresh the page, the demo data imported will have no media, they will just be blank
Hi. Please make sure to update the Phlox theme and Phlox plugins to the latest versions and it will be fixed. for the advanced image.
This is the kind of problem that we need to investigate from your website. In most cases there a server configuration that is limiting the demo importer. Please submit a ticket at our help center for this.
Hello,
On my site: https://grainedesoi.fr/, I updated the Phlox Core Elements extension from version 2.8.3 to version 2.9.22 but the update causes me a blank page on the front.
I went back to the old version and everything works as before.
However, the extension has a security hole and I would like to update it quickly.
How can I do it?
Hi. Apparently you did not update your theme and plugins for a very long time. The only thing that can casue a problem in this situation is inconsistency between the theme and the plugins version. You need to make sure that you are updating your theme as well. Please submit a ticket at our help center for further assistance.
Hello,
Thank you for your feedback.
It works.
Sincerely,
you are welcome 
Hi, the newest 2 updates are breaking my website – the file ‘recent-posts-grid-carousel.php’ breaks the site and when renamed all works again.
It is the plugin ‘Phlox Core Elements’ Version 2.9.20 that fails, but if you rename that file in your hosting server it all works again even when that plugin is enabled.
Hi. We have released an update that fixes the problem. Please please note that the main reason of this problem is that your PHP server is lower that 7.4 which is the minimal recommended by the WordPress. Anyway, please update he theme and plugins and your good to go.
Regards
He support: enquiry on your theme, (Digital Shop) but it does not display product attributes: (color or size unlike shop digital theme)
https://demo.phlox.pro/shop-digital/?r=landing-proHi. Happy you like Phlox.
It does show the product attributes. If your product is a Simple product then the attributes are shown in the Additional Information Tab. If you want to have the attribute as an option, then you need to change the product to Variable Product. If you need any other assistance, please contact us at our help center.
Regards, Averta
Hi, I’m having a issue with Elementor. I can’t open support page (https://prnt.sc/6TuuEXMHzm5p).
When I go to edit a page with Elementor, I can’t edit anything because the loading icon is not removed (https://prnt.sc/SfTMy1lsYGkS). I tried in Firefox and Chrome.
Hi. Generally, there is no conflict between the Phlox and the Elementor. This should be because of a lack of memory problem or a plugin conflict. I`m sure there are errors on your browser console and your WordPress debug report. Anyway, please try to reach us at Phlox support page and we will help you with your website and premium support access issues.
Ok, that was a memory limit problem. Now its solved! Thanks!
you are welcome
Is there any way to change the order of the products before and after within each product page?
Hi. I`m not sure where exactly you are talking about. If you mean the Related Product section, the Woocommerce has an option to choose specific related products. If you need assistance with something else, please contact us at our help center.
