3259 comments found.
Hello, don’t you have a demo charity website? i have buy your theme, but don’t find this demo.
hi, here it is https://demo.phlox.pro/charity/
Support site not working. Can’t submit a ticket. Error message When additional customer fields are defined, firstName or lastName have to be defined as well, with maximal length of 40
MY PROBLEM Buttons on my homepage body and footer not working. https://www.80smixtape.live/
Hi. Regarding the ticketing system, I can confirm that we have double-checked everything and things are working just fine. If you could provide more details that would be great. You can always visit the Phlox Pro main website and get in touch with us via live chat. And for the buttons on your page, I can see that buttons are linked to a contact page and when they are clicked, everything works as expected. Again, we would appreciate it if you could give us more details. https://www.phlox.pro/go/
Hi,
I’ve just purchased this theme, to replace an existing theme that was not working. However, the existing theme is now working. Therefore, I wish to get a refund, as I will not be using your theme.
Please advise on next steps to do this.
Thanks Indi
Hi there, We replied you already.
Hi, we are trying to activate our licence on a website but we get the error “You already have activated this license key on another domain, please deactivate it and try again.” but has you can see here https://saramalhoa.pt/wp-content/uploads/2022/09/Capturar.jpg we aren’t using the licence in any site.
To bypass the coming soon page please access here https://saramalhoa.pt/?cmp_bypass=6f1bc33589b2624e482f16dadc3449db
Can you please anwser our question
Hi why does the website have two scroll bars https://saramalhoa.pt/ ?
Hi, please submit a ticket on our help center, we need to have more details about this and we can help you there better
Hello
I bought 6 licenses and I only have 4 sites that use this theme because you block my sites every time you launch an update on the theme?? why? I want you to reimburse me for two licenses because I only have 4 sites that use this PHLOX PRO theme ???? And stop blocking my site with each update??
???
Hi. I can assure you that we did not block you. Infact there is no blocking process or blacklist from our side. Whatever the problem is, you can simply contact us at our help center and we will investigate your sitauation. Right now you can use our live chat on this page to contact us
https://www.phlox.pro/go/ This link may help you as well https://docs.phlox.pro/article/240-managing-licenseSorry but iam a bit disappointed. We bought the theme here and planned to use one of the demo installations as a base. Now I need to get the license activated. Here starts the hustle:
Log in to the averta owned support system and checking in with the license should be easy as they offer a “Login via envato” – seems comfortable – That’s not working here since 6 days. Seems as the Api isn’t set up correct.
Ok go the manual way and register by email and importing the purchase code manually. Works but the activation code send via email dosent activate the account. Shows me the same symphony api error like on the step above.
—I have an account on the support sys but can’t post a ticket as its an unconfirmed account. Absolutely useless.
We already installed Phlox Pro on our preinstalled WP. That was as comfortable as it should be but as the selected theme needs to be unlocked in the demo importer we and on a 404 error page when clicking at “unlock”. Ok we have two more options to register Phlox as Pro Version, 1. “Go Pro” at the sidebar menu in wp backend 2. “Update Phlox” in the top nav position Guess what? They both end on the same 404 error page!
So actually I have an useless product and the comment section here is the only way to get “support” for which I paid for!
Hi. Thank you for sharing your experience with us. We have noted all the details. I would like to confirm that we are working on the Login by Envato option at this very moment and it will be fixed soon but the manual registration method works correctly. If it returned an error for you, chances are that it was a temporary problem, please try again. The Phlox Pro landing page is under development for changes and that?s why you get all the 404 pages. That will be fixed too, thank you again for pointing this out. That being said, please contact us via the live chat and we will get you up and running as soon as possible.
https://www.phlox.pro/go/Had a break on that project but now we are back on it. Thank for your reply. Atm i´m able to log in a created account at help.averta.org but the purchase code isn´t accepted. Looks like i cant use the support atm to solve the existing problems. The Chat is contacted at 11:50am and till now i didnt got an answer.
Still no reply here neither on the support chat message which was received on your site at 12:05PM, 10/27/22. It sucks guys!
we are sorry about that, but we replied your ticket with a delay which I apologize for that,I hope you accept my apologize. May I ask you to check there please?
that turned out good after the shizzle at the beginning. thanks averta support….
Happy to hear that.
Hi I’m not available to update the plugin Phlox Pro Tools, when I try to do it I get this error Download failed. A valid URL was not provided. How can I fix it?
please send a ticket on our help center we wil help you there
I am not able to create a ticket because it does not allow me to login
Please let us know
Hello,
We’re unable to find the email used for logging into the account for support. We are unable to login and we need to communicate to the support at the earliest. Please guide us with this.
Hi, you can simply sing in with your Envato account, the one that you purchased Phlox with, and if you forgot your password of Envato account or any part of your Envato account you can contact them to recover it
Hello,
We’re unable to find the email used for logging into the account for support. We are unable to login and we need to communicate to the support at the earliest. Please guide us with this.
Hi, you can simply sing in with your Envato account, the one that you purchased Phlox with
Your theme is something of very very very slow. An turtle is more fast. You have found a solution?
Hi, sorry, but Autoptimize is not solution. A web site with this configuration:
Max Upload Size: 256 MB Memory limit: 1000M Max Memory limit: 1000M
It is very difficult that goes slow. The backend is slow. When you save a page, you can go to eat a sandwich.
P.S. : I try to signup to support, but your sistem does not work!!!
Hello, are there news???!!!
Hi there, You are right and we are trying our best to fix it as soon as possible. Maybe today. I will let you know here
Phlox Portfolio was great, but recently its vanished from the admin area.. My website is still showing the content but a recent update to Wordpress seems to have made the admin side vanish…
If I install any other portfolio plugin, it works fine. However Phlox portfolio seems to no longer be compatible with Wordpress admin area.. Another theme no longer suitable.
Dear omgzhobbs, You have given us a bad review before without any contact to our help center and support agents. We have been trying to get in touch with you but you are not responding. The problem that you mentioned here is simply a user permission problem that can be fixed with a plugin that can edit user roles and user capabilities. And to be clear this can be happening for any possible reason and it issu not directly related to the Phlox theme.
Please get back to us, contact with our support agents, and we will fix this for you.
Can you answer the tickets please???
Hi. Thank you for your patience. We have answered your ticket and will continue to assist you until the situation is resolved.
ok thanks.
Hello prebuy question
On how many sites can I use the license?
Him only one website, and this license policy is the same for all the Themeforest themes
the theme is very slow accordingly it is slow on the sites please optimize the theme in terms of speed and seo
And also note that you can submit a ticket about your issue on our help center
Hi, can you tell me please how can I invert portfolio arrows, so that “Left” goes to “previous” and “Right” goes to “next”? Thanks
Hi. Unfortunately there is no option for that. Technically it can be done with some custom JS code but that requires custom development.
Hello,
I have Phlox Pro Theme v.5.7.6 installed on my Word Press website. On the WP dashboard page the plugin indicates that updates are available for Phlox Pro and Phlox Pro Tools plugins. When I click on the Install Plugins button the update starts but it encounters an error. I get this error message “Unsuccessful download. Invalid URL has been entered.”
Has anyone encountered this error? If so what are my options to fix it?
If that did not help, please submit a ticket at our help center. Our support agents will assist you.
demo problem?
Not Found The requested URL was not found on this server.
Apache/2.4.52 (Ubuntu) OpenSSL/3.0.2 Server at phlox.pro Port 80
Hi. We have double-checked the servers and everything is working perfect. The problem must be from your end. Please check your server connection and more specifically check for any connectivity issue to our main URL phlox.pro. Please submit a ticket at our help center if you need more assistance.
Hello,
On the http://kdnq2433.odns.fr/contact/ page of my site, the icon from the Elementor Simple SVG block is not displayed anymore even though I did not make any changes.
The 2 other blocks work in the other columns.
I checked the code in the block and it is identical.
Can you please help me?
Hello again. Please note that the best place for resolving this kind of issues is our help center. Simply submit a ticket and our support agents will assists you. Thank you.
Hello,
Thank you for your feedback.
Yes, unfortunately my license has expired and I do not wish to renew it.
Can you please help me to solve this problem?
I thought of deactivating some extensions to see if it fixes the problem but the fact that the 2 other icons work even though they have the same configuration as the first one, makes me eliminate this track.
Thank you for your feedback,
Hi sorry but as you can see it seems you need the support since you already have 2 different issue. So why not extend the support and send tickets about your issue there?
Hello,
Thank you for your feedback.
Because this is a site for one client and if I have to do this for all my clients, my profitability suffers.
Do you understand?
I try to work with themes that understand my issues.
Hi there, I checked your licenses and it seems you only have 3 Phlox pro licenses, and for all of them the support expired 1 year ago. Am I right?
Hi,
Thank you for your feedback.
Yes and ?
I am sorry to say that but if you want to get support then you need to extend your support, we try to provide support as much as they can but, you do not have paid for support over a year. It would be fair if at least you extend your support for the site that you need support.
Regards
Hello,
I found a solution to solve my problem without your help.
Sincerely,
I am happy to hear your issue resolved.
Regards
Hi there, I just upgraded my theme (only one version) and my site is broken due to a plugin not updating – the plugin is: Element Pack Pro Can you tell me how to update this plugin please?
I have uploaded a backup until updating doesn’t break the site. 
Hi. We can check the error logs for exact error messages. Please contact our help center as before. We will check your website and see what`s going on.
Hello,
On my site: http://kdnq2433.odns.fr/, I have to deactivate the Phlox Pro Tools extension (auxin-pro-tools) for the Elementor editor to work.
When I reactivate Phlox Pro Tools, it is impossible to access the list of Elementor blocks on the left, the banner remains grayed and inaccessible.
Have you ever noticed this problem? Will a fix be proposed?
Hi. It could a memory problem or something like that. But anyway we can confirm that under normal circumstances, Phlox theme and the Phlox plugins are completely compatible with the Elemetnor. Please contact us at our help center. Our supports agents can troubleshoot your problem.
Hello,
Thank you for your feedback.
Yes, unfortunately my license has expired and I do not wish to renew it.
Can you please help me to solve this problem?
Thank you for your feedback,
Hi, I am sorry but since it may have several reasons we need to check it and right now we cannot tell you the solution. please try to check for plugin conflict and also memory problem to see it helps or not.
Hello,
Thank you for your feedback.
I have already tested the potential plugin conflicts + memory.
Sincerely,
Hi there, I checked your licenses and it seems you only have 3 Phlox pro licenses, and for all of them the support expired 1 year ago. Am I right?
Hi,
Thank you for your feedback.
Yes and ?
I am sorry to say that but if you want to get support then you need to extend your support, we try to provide support as much as they can but, you do not have paid for support over a year. It would be fair if at least you extend your support for the site that you need support.
Regards
Hello,
Thank you for your feedback.
I will do something else.
Sincerely,
Sorry about that,
Regards
