Hi there seems to be a problem with the newest PHP Version 8.0. My website displays incorrectly and shows a lot of errors. The hosting provider told me it’s an error with the theme. What can I do about this?

Is there a way to increase the size of the Fixed Height Animated Module? While the page is still in progress, the two other text blocks next to it will link to galleries, this third block I simply want to show prices. The title “PRICING” is smaller than the other text.

https://michaelnovophotography.com/v39/

Hi, In the Clients module, (carousel) I would like to display the dots. They appear on mobiles but not on desktop. How can I do that? thank you in advance

Hi Team, actually the support of our licenses is expired but i wanted to inform, that all galleries and portfolio-images are shown broken / distorted since safari ver 16.0 (mac / ios) in the first render. When rescaling the safari-window, the images become fine. Safari 15.6, firefox, chrome is all right. If you’re interested to solve i’m happy to send you the links. Kind regards to you all!

Hi team,

I sent you an email dated on the 19.09.2022 + opened a ticket a few days before regarding a problem of not being able to add the “Cart/Basket” icon on my header when using Tatsu Header builder, and since then, I never heard from you guys.. What is going on? It’s been more than a month I am waiting.. please I really need help. I’m going to re-send you another ticket through your link here (https://help.expresstech.io/help/1720028511?envato_item_id=9545812) hopefully this will reach you? Best, S.

I’ve been an Oshine user for years, and I wonder if there is a way to use videos (youtube, vimeo, self-hosted) as “featured images” for portfolio posts?

If not can you please add this feature thank you

Hi, my home Page takes a lot of time to show photos when opened on mobile. Why? It’s very frustrating, It show only blank Page for loooong time before loading the photos. It works well on desktop

Where has the Tatsu Footer module gone? My footer is missing and the module is not in the Tatsu menu?

Hello, I’ve got a question. I am looking for the option to add text in the lightbox option of a gallery, like the 1st picture from theme version 17. Or an alternative where I can show some text when you click on the lightbox?

(I cannot find the answer by importing the theme version 17 content)

Hi, I just want to notify that google analytics will update his tag tracking code. I have on my website the old google analytics code and it works if I set it on Oshine Settings. But if I put the new google GA4 I think is not recognized and will not work. Please implement this in the next update!

Hi, please can you assign a new support person to my ticket as soon as possible – I have missed multiple deadlines due to incompetence. Its been two weeks of back and forth with no resolve in sight! The current support person is so out of touch with what I am trying to fix, its crazy.

Below is a transcript of my discussion with this so called “support member”

Hi. I am having a strange issue with section backgrounds – All of a sudden image backgrounds are not displaying. Video works fine but jpgs and pngs don’t show up??

Looking forward to your feedback —-—-—-—-—-—-—-—>>>>>>

BrandExponents Support Oct 6, 2022 22:05 Hi Evidencia

Thank you for sharing website login details, But i checked that your website running too slow, i am not able to access all think it take too much time to load. can you fix this so that i can check.

BrandExponents Support Oct 6, 2022 22:14 Hi Evidencia

I checked due to low load speed website not able to load all data, You need to optimize website images.

jeanne@evidencia.co.za Oct 6, 2022 22:29

How can this be? It loads videos just fine. See attached… This is a large self-hosted video .mp4. and it loads just fine, but a 1080pi 72dpi image cannot load.

This does not make sense…

BrandExponents Support Oct 7, 2022 07:18

Hi Evidencia

I can see the images you added in the site are more then one mb. The images need to be less then 200KB.

jeanne@evidencia.co.za Oct 7, 2022 10:42

I have now loaded a 9kb jpg – Still having the same problem See the images attached… The thing is this was working before, but all of a sudden it stopped working.

Please can you get a second opinion – We have missed a launch deadline because of this issue.

HI Evidencia

I can see not the images page load fine. For about us and other page the images those are not load you need to reattach those images. Also check website SEO, it looks like the issue occur because of SEO redirect.

SEO? REALLY? TO ADD INSULT TO INJURY – The support member tweaked some of my settings on my portfolio pages? As a result I had to troubleshoot more issues. Why?

Hi there, your support system isn’t working for me… It’s not letting me respond or login via the portal. An example of a portfolio page that doesn’t work: https://dylanjkershaw.co.uk/portfolio/i-hate-poetry/ Please fix this ASAP thanks.

I am unable to see the LIVE PREVIEWS page. I am getting a 404 Error page.

Hi ! In the page where I post the “blog masonry style 2” I would like to see only the excerpt and not the entire article Can you help me?

Hi BrandExponents,

We have noticed that the Portfolio no longer shows on this page link below, the HTML editor code is there, but the portfolio module appears to be missing from Tatsu:

http://www.calrayelectric.com/portfolio/

WordPress v6.0.2 Oshine v.7.0.9

When I look at the Oshine dashboard > Install Plugins tab I see “provide a valid purchase code” message (attached screenshot).

When I look at the Oshine dashboard > License tab I see “You have already used this purchase code…” message (attached screenshot).

I haven’t had much luck in getting a response to tickets that I have posted for support recently, and when I get a message that an authentication link has been sent to my email, it doesn’t show up in my inbox or spam folder. I’m not sure if that is the reason why I haven’t been getting a response, so I reached out through email, but that email came back undelivered with, “no such user here”.

I still have support remaining on this Oshine purchase dedicated to this website, so I am not sure what has changed, or why the purchase code is being flagged for another site?

Please let me know what can be done to remedy the portfolio and license issue with this website, thank you. Your assistance is very much appreciated.

-Steven

Hi

I’m getting a 404 error message when I click on your Live Preview button from the Oshine detail page here on Themeforrest.

https://preview.themeforest.net/item/oshine-creative-multipurpose-wordpress-theme/full_screen_preview/9545812

Hi there, I have used this theme extensively for the last few years and it’s very good but recently I’ve encounted a massive issue that is affecting my whole site. I now can’t save and update my portfolio pages through the Tatsu builder. Which means I can’t change details on existing portfolio pages like https://dylanjkershaw.co.uk/portfolio/i-hate-poetry/. I get the error STATUS CODE : 403 – UNABLE TO SAVE! when I try to save it.

Hi. I am having ta strange issue with section backgrounds – All of a sudden image backgrounds are not displaying. Video works fine but jpgs and pngs dont show up??

Looking forward to your feddback

Hi. How do I disable the Tatsu footer on a particular page – I have my home page set to full screen (this page does not require a footer) but my inner pages require a footer section.

Looking forward to your feedback

The menu has stopped working on my site not sure why.