1457 comments found.
Hello! After moving from sub directory to root directory everything goes fine except for the fonts in the site, it doesnt let me use the fonts i want , instead of that it uses a default font that cant be changed, do you have any feedback on how to solve this? look forward to your comments regards!
Hello,
This is an issue with the Kirki’s cache of fonts. You just need to delete the folder “wp-content/fonts” to refresh it. Please check this document for more information:
https://wordpress.org/support/topic/kirki-loading-google-fonts-from-old-domain-after-migration/page/3/Thank you
Thank you! one comment when you see the page in smartphone, the pop up doesn’t show the background image, i have tried in my site and have tried on your demo too and same thing happens, regards!
On mobile, the background of the popup is disabled by default. It will help the web load faster (on mobile) and the text is easier to read.
Hello I would like to know if there is any solution for when the menu – especially the mega menu – is opened, the color of the content changes hue because it is not different from the content of the menu, acting as if it were a single page. https://prnt.sc/VdOv5yM_8FFv
Hello,
We’re afraid it is not possible. This theme doesn’t have options for it.
Hi there,
I’m reaching out regarding two issues/bugs on the site a customer brought up to us:
1. When a user attempts to sign in, upon clicking the button in the header, it opens the side panel and signing in with the correct details just leads to the panel getting stuck spinning and never signing the user in?
2. We’re looking for a way to allow the ‘Sort by’ product filter to have an option for ‘Sort by recent’ – I’ve looked through all the documentation and similar tickets and can’t any information on this. The default WooCommerce one has it but I don’t want to revert/install any plugins that mess with the theme’s inbuilt one, literally just want our customers to have the option to sort by ‘New’ (and not products that under the ‘New’ badge, just sort from newest to oldest).
Cheers!
Hello,
Regarding your questions:
1. It looks like a conflict issue with plugins. You can try to deactivate plugins to test this issue. You can also change the default behavior of the sign-in button in the header and make it redirect to the login page instead of opening the side panel. The theme has an option for this behavior in Appearance > Customize > Header > Account.
2. Unfortunately, the filter widget doesn’t have the option for “Sort by recent”. However, WooCommerce has this feature already. You don’t need to install any plugin for this sorting option. This feature is supported in the Products Toolbar layout v3. You can change this toolbar layout in Appearance > Customize > Shop > Products Toolbar.
Thank you
Hey,
No worries and huge thanks for the response, we’ve applied both these fixes now and they’re working perfectly!
Have a great day,
Jack 
Hello, i’ve purchased the theme 1 year ago (so i don’t have anymore the support). Do you know the way to display the thumbnail of the actual category in the same page with elementor ? i search the short_code but i didn’t find it.
Hello,
We’re sorry but we don’t know any plugin or shortcode that provide that feature. You should also ask the supporters of Elementor if they provide a feature like that.
Thank you
I’ve purchased your theme for a client that the website is already been built for and I get this message (Your theme (Konte Child Theme) contains outdated copies of some WooCommerce template files. These files may need updating to ensure they are compatible with the current version of WooCommerce. Suggestions to fix this)
What must we do?
Hello,
Looks like your theme is not updated. Please follow this document to update it.
https://docs.uix.store/konte/#/update/update-themeThank you
Hi team,
My website URL is https://alyandval.com/. At this site product carousal is not working when i logged out admin panel. I have deactivated cache plugin but still facing the same problem. Could you guide me, how can i fix that. I am attaching both ss here to get better understanding.
Admin login – https://prnt.sc/n5Q9eer3-LO9 Admin logged out – https://prnt.sc/dHXGBCxX_o-i
Your help would be appreciable.
Thanks in advance
Hello,
It seems you are using an old version of the Konte Addons plugin. Please navigate to Appearance > Install Plugins to update it.
You can check this document for more information:
https://docs.uix.store/konte/#/update/update-pluginsThank you
Thanks team. It is fixed now. Appreciate your help
Hello there.
I want to know how I make this menu with this two images with this buttons.
https://imgur.com/a/eFGlzHYthanks
Hello,
You can use the option “Custom content” of the mega menu to create those banner images.
In your menu, you can create 2 columns for them, then add the custom content for banner image into these columns.
This is the HTML code of a single banner image:
<a href="#" class="menu-banner">
<img src="https://ik.imagekit.io/vn49p9jmnnv7g/konte/mega-menu-v1-1_uiBnBKxKy.jpg" alt="Konte WordPress theme - new arrivals" />
<span class="banner-text">New Arrivals</span>
</a>
Please check this document for more details:
https://docs.uix.store/konte/#/header/menus?id=custom-contentThank you
Hello,
We’re afraid it is not possible. This doesn’t have options for it.
Pre-sales question: Is your theme Php 8.1 compatible?
Hello,
Yes, this theme is full compatible with PHP 8.1. We’re running PHP 8.1 on our development server too.
Pre-sales question: I am working on a new clients site that has your theme. It says ‘Your theme (Konte Child Theme) contains outdated copies of some WooCommerce template files.’ If I purchase the template and replace the old version will this be resolved? And can I leave child theme intact, because I don’t want to lose any styling?
Hello,
It seems your client had customized a template of WooCommerce in the child theme. You don’t need to update the template and ignore the update message.
BTW, you should check and update the parent theme. Please check this document for more details:
https://docs.uix.store/konte/#/update/update-themeThank you
I’m sorry but your message does not make sense? What do you mean by ‘You don’t need to update the template and ignore the update message.’??? And my client DID NOT customise any woocommerce templates.
Hello,
We’re sorry if the answer is not clear. In the theme, we included some template files of WooCommerce to override them. We always keep them up-to-date. Therefore if you see any message that recommends you to update template files, maybe your theme is not the latest version; or perhaps you did modify some template files in your child theme.
If your theme is not the latest version, you can follow this document to update it:
https://docs.uix.store/konte/#/update/update-themeIf you are using a child theme and did some modifications in WooCommerce’s template files, you have to update your template files yourself. In most situations, it may cause errors if you don’t have experience in WooCommerce development. Therefore we recommend you ignore the message of WooCommerce that recommends updating template files. These templates will still work properly. You can read this document for more information:
https://woocommerce.com/document/template-structure/In this case, if your client didn’t customize any template in the child theme, the problem is the Konte theme. You just need to follow the document to update it.
Hello.
- I want to build a block on my home page with WPBAKERY that displays four separate images with the layout I attached.
SCREENSHOT https://imgur.com/a/5GZBtO8
Hello,
You can use a row with 2 columns to build a layout like that. WPBakery Page Builder does support inner rows, so you can create 2 small images on the first row (of the left column).
Hello! Because I do not have the latest WPML plugin files somehow it crashed my website…, and it’s theme files! I wanted to reinstall and switch the theme to elemntor in a staging environment but I cannot upload the demo content.., can you tell me where you have the demo content? Thank you
UPDATE: If Using Safari your demo import is not working…
Hello,
The demo importer can work with the Konte theme only. If you use it with other themes, it may not work. Please mail us your website address and the admin login credentials. So we can check the issue and assist you better.
You can use this contact form to mail us:
https://themeforest.net/user/uixthemes#contactThank you
Hello! How can I change in single product page V1 the description button position and name? Thanks in advance!
Hello,
If you have Elementor Pro, you can modify the single product template. The theme has no builder for the product page by default. You can also use a customization service to modify the product page template.
Thank you
Woocomerce don’t work correctly with new update; In Chrome the products do not appear on the cart and checkout page, browsing is slow and the checkout does not work in safari if I am logged in.
Hello,
Thank you for your feedback. It could be a cache-related issue. Please try to clear cache and it again.
You can also test this issue with the default theme (or Storefront theme) to test if this is an issue of the theme.
Thank you
Just updated to the latest version of Woo and getting the following warning:
Your theme (Konte) contains outdated copies of some WooCommerce template files. These files may need updating to ensure they are compatible with the current version of WooCommerce.
It also states:
konte/woocommerce/myaccount/form-login.php version 4.1.0 is out of date. The core version is 6.0.0
Hello,
Thank you for your feedback. We’re working on a new version. We’re going to update this theme soon.
Hey guys, i know my support has expired, but im having issues with the Popup section. After using it, i need to disable it and now there is no way to turn it off. The popup its always showing it on the products. I tried with the cache and a lot of tricks without success. I disabled it as always, but the popup disappear from the entire site except on the product pages. Once you enter to the product, the popup shows up. There is any way (with code) to disable it?
Hi,
The popup should not be appeared if you disabled it. Perhaps it is a conflict issue of the theme or plugins. Please share your website address, so we can check this issue and assist you better.
Thank you
Hey guys! Thanks a lot for the quick reply, the good vibes and predisposition. If you dont receive any complain about this issue, its probably as you said, something on my end. Anyway, the website is https://tienda.futurock.fm (at the moment only appears on the product pages like this one: https://tienda.futurock.fm/articulo/ovejas/
Somehow, browser’s cookies is disabled on your website, therefore it keep displaying the popup on your website. Please check plugins to find if it is a plugin related issue.
Thank you
I need to remove the image in the background of the header in the project page without affecting the portfolio featured image, it seems that the portfolio image is linked to the project’s background image,
https://brandawy.com/portfolio/tradat/Hi,
Because your website is under coming soon mode, we can’t check the link. However, the portfolio project page will use the featured image for the page header. You can edit your projects to remove this image.
Or you can try this CSS to remove the page header image.
.portfolio-project--layout-v2 .project-header {
background-image: none !important;
}
Please open a ticket on the support site if you need further assistance.
https://uix.ticksy.com/Thank you
Hi, we have renewed our support this morning but at 17:00 we are unable to open new tickets or respond to existing ones.
We are getting the following message:
“Sorry, the support license on this ticket has expired. The ticket owner will need to extend their support license and submit a new ticket.”
Hi,
With each purchase, Envato will give you new license key. Please get the new license key and update it to your account on Ticksy site.
Thank you
Sorry but I expect this to work automatically as I am logging in via Envato’s API.
I am able to login, and your Ticksy site is showing my purchase as verified and whilst I can post a new ticket (I just did a test), I am not able to reply to previous tickets at all!
Also, there is no way to update a license key in my account on your Ticksy site.
We’re not sure about the Envato’s API. We will check your account on the Ticksy site to test if the license key can be updated automatically.
At this time, we can see your new tickets. Our supporter will reply your tickets soon.
Thank you
Still doesn’t work. It means I cannot follow up to previous tickets and have to create them again!
Unfortunately, it is the behavior of Ticksy system. With the new purchase code, it doesn’t allow you to keep posting on previous tickets. But don’t worry, you just need to mention your previous tickets in the new tickets. Our supporters will keep tracking information and assist you as normal.
How to change the ‘Place Order’ text of the Checkout button?
Hi,
That text is fixed in the WooCommerce plugin. You can override the WooCommerce’s template to edit it.
Can you explain how to do this? Would be appreciated. Thank you.
You can check this documentation for more details:
https://woocommerce.com/document/template-structure/Thank you
Hi, in your demo your wishlist functionality has big issues with caching. You can add a product to your wishlist and reload the page and the product is still not highlighted as added (but it’s actually added to wishlist, the heart-icon simply doesn’t express it due to caching). Also, if you move between different pages the wishlist counter in the header does not work correctly also due to caching.
Hello,
Thank you for your feedback. We’re testing this issue and will find a solution for this issue.
Thank you. Do you actually have a date for the next new update? I’m also awaiting your new marketplace theme which you are working on if I’m not misinformed Do you have a date for that also?
Yes, we are working on a new theme for marketplaces. At this time, it is not ready to be released yet. But we’re trying to complete it as soon as possible.
Thank you
Great to hear. And what about Konte, do you have a date for the next update containing some fixes? For example the cache issue with the Wishlist. I read somewhere you wish to replace it with a more powerful plugin?
Thank you.
We’re trying to release a new update for the Konte theme in a next few weeks. And yes, our developer is testing this theme with some other wishlist plugins. We have a plan to support more plugins to make the theme more flexible.
is there a way to add an icon for the language and the currency beside the login and cart at the top??
Hi,
Yes, it is possible with the header builder of this theme. You can add the language and currency dropdown to the header.
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