26722 comments found.
hello , i sent a message from 2 days and till now its not responded , my question is where i can change instructor page ? i know i can edit
instructor page , as in attached file
how should i edit these two sections :
1- ” My Education ” & 2- My Experience & 3- Hello! This is my story.
i didn’t find any option to edit them in add instructor page + wpbakery + documentation
https://gotalky.net/instructor/islam/thanks
Hi there,
As far as we can see your request has been handled so if you need any further assistance with this please continue the conversation with our support team.
Thank you for your patience.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi, this is a pre-order inquiry. Is it possible to have 4 modules/columns in this section? https://www.screencast.com/t/x9Ar2atcWGqn Thanks!
Hi there,
Thanks for taking an interest! Yes it is possible to have it in 4 columns layout.
Do let us know if you have any additional questions.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi i want the set the “Search Results Page” but in the backend i see only “Number of Columns”? I want to have in “Search Results Page” the Date with Year and if it is possible the first excerpts of the page! Thanks for your help!
Hi there,
Thank you for reaching us!
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thanks
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello, Is it possible to delete the Area widget please? Thanks
Hi there,
Thank you for reaching us!
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thanks
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello,
we have installed sensei pro with his theme and we have a problem with the styles (you have to press f5 to load correctly and some links that only work if they are opened in a new tab)
If we deactivate the theme everything works correctly, but when activating the bridge theme the problems return.
If we extend the support we can repair the problem. Thank you
we have verified that deactivating bridge core in plugins, all the errors of styles and links that do not update are corrected, but we lose many functions of your theme
we need a solution, is it possible if we renew, extend the support?
Hi there,
Thanks for writing in! Bridge theme has its own LMS plugin and it is covering courses which users can purchase and download. When it comes to LMS, all payment process is going through WooCommerce, so all payment options that are offered for in WooCommerce plugin are available. Here is part about LMS from our Official Manual http://bridge.qodeinteractive.com/documentation/21-lms/
Important part to know if that we have not tested this third party plugin nor can we guaranty theme compatibility with it
We hope this info will be helpful, and if there is any further question, please, let us know.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello, The client already paid sensei lms pro license. where you can insert vimeo videos, which are mandatory to see to pass the lesson and also, you can not go to the next lesson without having approved the quiz of the previous lesson.
If you can’t help us with the <bridge core> plugin to be compatible with sensei, we’ll have to change the subject and drop yours.
Hi there,
Could you please send us a mail to our help center providing your purchase code in it and our team will check this on your end.
Thanks.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello, in agreement.
We have 2 licenses, for two websites. one with sensei already installed the other website, as soon as it is solved will also put sensei. If everything is fixed correctly, we will have to buy more licenses for other websites.
Thank you very much
E-mail sent Thank you very much
Hi there,
Thank you, our team will check this on your end for sure.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Thanks. I am waiting for a solution. Again, thank you very much
Hi there,
Thank you, we do see that your request has been responded so please continue the conversation with our support team.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Is what everyone is saying true? There is a trojan for your latest update??? We update via our website and never download a thing. Additionally, the newest version of WPBaker is not included in the update. Can someone tell me what is going on. Are you telling me I cannot trust the software I purchased for several clients (Bridge Wordpress Theme)????
Hi there,
Thanks for writing in! The installation file bridge.zip that you download from Themeforest is safe. All installation files are scanned for malware before releasing to the public. Besides, Themeforest has its own security procedures, they scan the installation files for viruses and trojans before approval. We just checked the theme files using different antivirus/antimalware tools and no malware has been found. This is actually a false positive depending on a specific Windows Defender definition update.
We hope this is clear.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Good morning Does the theme support the wpml plugin?
Hi there,
Thanks for writing in! The theme is compatible with WPML plugin and you can read more about it here.
If you need any further assistance you are more than welcome to submit a ticket to our Help Center and one of our support agents will assist you.
ThanksDon’t forget to sign up for our newsletter and be the first to find out all the latest news.
Good morning, I have a license used only for a localhost site never gone online. Now I want to put the site online, with the same name and the same email address. I deregistered the site in localhost, I uploaded Bridge to the online site but when I register the code it tells me that it is already registered. Is it there any solution?
Hi there,
Thank you for reaching us!
You can always deregister the theme from our helpcenter and if you still need assistance and since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
ThanksDon’t forget to sign up for our newsletter and be the first to find out all the latest news.
in the original demo of bridge theme, how can i change the slideshow images, from where. i searched in elementor editor, i couldnt find how i can change the top animated slideshow on top of the site in the original demo. also i couldnt find it in the customize . please advise
Hi there,
Thank you for reaching us!
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
ThanksDon’t forget to sign up for our newsletter and be the first to find out all the latest news.
I need help with de-registering old domain. I keep getting “Code is already registered for other domain”. Can you please help? My support has expired so I can’t submit a ticket with the purchase code…
Hi there,
Thanks fr writing in! Could you please send us a mail to our help center providing your purchase code in it and our team will check this.
Thanks.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
hello I would like to reactivate the bridge template to register the theme, how can I do that?
Hi there,
Thanks fr writing in! Could you please send us a mail to our help center providing your purchase code in it and our team will check this.
Thanks.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
LATEST UPDATE – WINDOWS SAYS TROJAN FILE IN IT!!!!
Hi there,
Thanks for writing in! The installation file bridge.zip that you download from Themeforest is safe. All installation files are scanned for malware before releasing to the public. Besides, Themeforest has its own security procedures, they scan the installation files for viruses and trojans before approval.
This is actually a false positive depending on a specific Windows Defender definition update.
Keep us updated on this.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
I’m just telling you what windows told me and I saw the name of the Trojan file after I download it. When I downloaded the other update it was fine. Perhaps you need to Scan again because I didn’t download anything else. And then I download it again just to be sure and I have the same Trojan file show up. I just want to let you guys know
Hi there,
No problem, thank you for reporting this, it has certainly been checked. We really do appreciate all our customers that are reporting this kind of issues.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello, I bought your theme and it won’t download because Windows detects a Virus when I attempt to download from Themeforest. Is this a known issue and what is going on?
This file was found in your downloadable file: Trojan:Win32/Emali.A!cl
I need a quick response on this, and I will be contacting EnvatoMarket about this if no response.
hello, I bypassed windows defender (trusting you) ... and I installed the them on my website, but I cannot find a way to apply a demo to my domain … specifically, I bought your theme for the Wedding Reception Demo https://bridge430.qodeinteractive.com/
Do you have a way to intall the demo on the website and go from there? It seems the theme wants me to do all the work from scratch, or am I wrong. Thanks for your help
The Qode Import option, as shown in one of your youtube videos showing how to import demos, does not appear in my Wordpress Panel—The youtube video is from 2019; has the method been updated to import a Demo?
Hi there,
Thanks for writing in! The installation file bridge.zip that you download from Themeforest is safe. All installation files are scanned for malware before releasing to the public. Besides, Themeforest has its own security procedures, they scan the installation files for viruses and trojans before approval.
This is actually a false positive depending on a specific Windows Defender definition update.
If you need assistance with the theme and demo import, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thanks
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Newest Download for updates has Trojan Horse Virus cant download files. I have tested other themes downladed to make sure.
Hi there,
Thanks for writing in! The installation file bridge.zip that you download from Themeforest is safe. All installation files are scanned for malware before releasing to the public. Besides, Themeforest has its own security procedures, they scan the installation files for viruses and trojans before approval.
This is actually a false positive depending on a specific Windows Defender definition update.
We hope this helped and if you need any further assistance we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thanks
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
How can I add the tiktok icon in widget area?
Hello,
Please check this article here and if you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi – Bridge is a great theme and I’ve purchased 3 licences so far for various projects but one of my clients has changed the name of his company and therefore the url. The Bridge theme I purchased for him will now not register on the new domain, it says ‘Code is already registered for other domain’ but the old domain isn’t using the theme. How can I resolve this?
Hello,
Thank you for choosing our theme!
You should know that you can now easily deregister your purchase code via our Help Center by following instructions from this article – Deregister Qode Interactive themes via the Help Center
You can also contact us through this email, include your purchase code in the email, and our support agents will assist you with deregistration.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Great, thanks!
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi! On my website https://frederiqueluzet.com/, I have a blank page!!!!! Could you help me to understand what happened??? Thanks a lot for your help. Gaëlle
Hi,
Please check if you have updated the theme and its plugins to the latest version listed in change log.
To update Bridge theme and bundled plugins please follow instructions from this article – How To Update The Bridge WordPress Theme And Bundled Plugins. After you update the theme all of the bundled plugins with available updates should be listed in Appearance > Install Plugins.
In case you need further assistance please submit a ticket at our Help Center or contact us through this email, include your purchase code in the email, and one of our support agents will gladly help you.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Thanks for your quick answer!! I don’t buy the theme. can this cause the problem I’m having?
You’re welcome.
Is your purchase code registered in Bridge Dashboard? heme options, shorcodes and meta boxes are now disabled if theme purchase code is not registered on live server.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
No, I have no purchase code beacause I don’t buy the theme… I use the theme without registered code.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello,
I’d like to add the tik tok icon but it looks like there’s no tik tok available on qode social icon widget block. How can I solve it?
https://ibb.co/FYkNdM1Hello,
Please submit a ticket to our Help Center, include your website URL, and one of our support agents will assist you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi, I can’t open the last update zip folder just downloaded from download page because my antivirus detected a trojan… can you please check it? Thanks
Hello,
It’s important to stress that Envato does thorough examinations and inspects all the themes featured on their market, and this is especially true when it comes to the safety aspects. Moreover we, the theme authors, conduct additional tests to eliminate the possibility of there being any malicious content.
Some of the users who use Windows Defender might get this notification, however, please note that this is a false positive.
If you need any assistance with the theme or theme options you should know that you can always turn to our support team and our support agents will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Even if it’s a flase positive I can’t open the folder…this is the first time with your update…I’m going to open a support ticket. Thanks
Hi,
We’ve checked and we see that your ticket has now been updated with response. In case you need further assistance please continue the conversation with our support team at the Help Center. Thank you.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi, I’ve found a bug. In the file ‘bridge/css/stylesheet.min.css?ver=6.0.2’ on the class ’.box_image_shadow’ there is a property ‘background-image’ with a link to an image which doesn’t exist. ‘background-image:url(img/box_image_shadow.png);’.
Hello,
As we do not have enough information in order to help you, and since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket at our Help Center or contact us through this email, include your purchase code in the email, and one of our support agents will check this and assist you. Thank you.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
