130 comments found.
Hi Is it possible to use the WPML and Polylang for multi language??
We suggest to use WPML
thank you. I am interested to buy this template for NGO website
I want to use two languages on the website. English and Persian (RTL)
Sorry it is not RTL compatible
Is it possible to add the RTL myself?
Yes, you can do RTL by your self the css
Do you going to add RTL in the next update?
Hello, does the theme support RTL now ?
Sorry no.-
When will you be updating the PHP to 8.1 for this theme? I can’t run 7.4 anymore as it’s old.
Hi
You can run PHP version 8.1 on your site with the theme just deactivate the “Loveus demo importer” plugin as it was instructed after the demo import is completed.
you, SmartDataSoft TeamThank you very much for letting me know.
In the imported demo, the first color in the counters is gray for some reason instead of green. Is there any way to change the colors in the counters?
Hi,
This is a very unknown issue as we never faced this issue before.
As the ThemeForest comments section is only meant for pre-sale questions and general questions, we are not able to provide detailed support here. Please create a support ticket using the link below, we will assist and guide you in details.
Click Here To Create Support Ticket on SmartDataSoft support system
Don’t forget to share your site details in the ticket.
Thank you, SmartDataSoft Support Team
Hi, its the support team reaching out to you.
If you are facing any issue installing the Classy add-ons for elementor then you can ignore it. your demo will be imported even though it is a required plugin. We will let you know as soon as the issue is fixed. Till then don’t worry about the issue. 
Thank you, SmartDataSoft Team
Is there any point in updating the theme? it causes more problems. After doing the update, it says “Our theme license system has been changed, Please activate again your theme license” while nothing has changed! And if I click on “Activate license envato” it asks me if I want to “remote” the existing license to the correct domain name… it’s incomprehensible
Hello, what should I do? do i press remote? and then I could reactivate the license?
Hi,
This is a very unknown issue as we never faced this issue before.
As the ThemeForest comments section is only meant for pre-sale questions and general questions, we are not able to provide detailed support here. Please create a support ticket using the link below, we will assist and guide you in details.
Click Here To Create Support Ticket on SmartDataSoft support system
Don’t forget to share your site details in the ticket.
Thank you, SmartDataSoft Support Team
Hi,
Please try again to activate by following below documentation link https://smartdatasoft.com/docs/gen-docs/new-license-system-in-theme/how-to-activate-your-license/Thank You
hello Now the “remove” button disappeared and I have the Active button. Everything works like on the demo video, but there is still the message “License Not Activated.” But then I updated loveuscore and the message disappeared. I have access to loveus modules again. Maybe it will help someone else. I confess that I am always afraid when you propose an update. Hope it goes better next time. Thanks
Hi
When you activate the license through the Envato account but still see the message that “License not activated”
It doesn’t mean that the license is not activated it means the license has already been activated but for the site cache the notification is still showing.
So keep working on your site the notification will go away eventually.
Thank you, SmartDataSoft Team
Hello, Dear all customer our licence server is changed. Please update theme and deactivate your licence and activate with new system. New system will give you full control in your hand to manage your site licence thank you
I cannot see the change logs for the LoveUs theme. The links on the themeforest page of the theme doesn’t belong to this theme. Please check them and pay attention to such important details.
Hello, please I just updated the theme and now I have a courtain efect every time that I enter to another page in the menu. I want to remove it, How can I do it?
Hi,
As the ThemeForest comments section is only meant for pre-sale questions and general questions, we are not able to provide detailed support here. Please create a support ticket using the link below, we will assist and guide you in details.
Click Here To Create Support Ticket on SmartDataSoft support system
Don’t forget to share your site details in the ticket.
Thank you, SmartDataSoft Support Team
Hello! I’m making a website for a charity organization. I have 2 questions before buying:
1. How does the fundraising function (donations) work in this theme? PayPal and Stripe do not work in my country. Can I connect Woocomerce payment systems? I mean Woocomerce is for fundraising, donations (not for buying goods, items!).
2. For example, I create a project and write that I need to raise $100. Part of this money people will pay through the site, but part will be collected in other ways (direct transfers to the card, cash payments, and so on). But I also want to display this money on the site. Can I, as a site administrator, change the amount (how much money has already been collected)? Or is this amount set only automatically after the user’s payment?
I’m looking forward to your reply. Thanks. Sincerely, Irina.
Hi
1. As we used the WP-charitable plugin for the donations you need to use the mentioned payment methods in this link https://www.wpcharitable.com/documentation/adding-payment-gateways/
2. Actually the amount can be set automatically after the completion of payment and also you can set it manually by making demo donations from the wp-admin panel.
Thank you, SmartDataSoft Team
Hi, possible to add cryptocurrency payments system? thanks
Is it possible to deactivate my theme from the website its currently on so that I can use it on another? Thank you for your time
Before us deactivate from current site. Thank you
Hello, my license is being on another website that I don’t have access to. Can you please deactivate so I can reactivate it on my new website. Your urgent response is greatly appreciated.
Hi,
I have removed the old licence from testing site. Now you can active the license to your new site.
Thank you, Asif Mahmud, SmartDataSoft Support Team
Phenomenal support as always. It worked, thank you!
Do not forget to rate our theme 5 start. It inspire us always to give good support
Also I do I get rid of the extra banner on the shop page? Its top banner that says Archive?
Hi,
I have found your ticket and replied you there and removed the page banner for you. Please check it and let me know.
Thank you, Asif Mahmud, SmartDataSoft Support Team
Please i changed my domain name and cannot update the plugins, need you help
Hi,
I guess you are facing the following type of issue.
Please follow this link for the issue you are facing while updating.
And also, I have removed the old licence from testing site. Now you can active the license to your new site.
Thank you, Asif Mahmud, SmartDataSoft Support Team
why does the imported demo data not the same as the data shown in the demo. it imports very few pages and disorganised and ugly
Hi,
I think you are facing that issue may be because of 3rd party plugin conflict.
As the ThemeForest comments section is only meant for pre-sale questions and general questions, we are not able to provide detailed support here. Please create a support ticket using the link below, we will assist and guide you in details.
Click Here To Create Support Ticket on SmartDataSoft suport system
Don’t forget to share your site details in the ticket.
Thank you, Asif Mahmud, SmartDataSoft Support Team
I bought this theme a while back and used it for a clients website. I have ver 1.9 installed and 2.1 is available. I keep getting an error when I try to update…Do I have to tell client they need to renew support to get updates? thank you
Update do not need to support. You can use envato market place plugin to update theme. But licence activated only one site allow to update plugins. Thank you
I found the fix in your documentation…..and I also submitted a support ticket for another issue. thanks
Hi,
Please, check your ticket. I have replied your ticket on our ticket system.
The reason of the problem is you have deactivated the “Redux framework” plugin this plugin is the required plugin for our theme.
Thank you, SmartDataSoft Team
when i load the my site in incognito and on chrome i get a forbidden error (https://umaonline.org/) what could be the issue?
Please check your hosting settings. maintains plugin or other cache area. This issue is not related to our theme.
Thank you
that’s not possible if you realize i have installed it on various servers and i keep getting the same issue so it cant be the server
I suggest you to disable our theme and plugin and then check , and again reactivate all and check again. If same result open ticket in our support system https://support.smartdatasoft.com our technical team will investigate the issue. Thank you
so which is the best cache plugin that is compatible with this theme?
We recommended wp-rocket Thank you
Import demo themes not working. Warning: The magic method OCDI\OneClickDemoImport::__wakeup() must have public visibility in C:\xampp\htdocs\ssisterz\wp-content\plugins\loveus-demo-installer\inc\OneClickDemoImport.php on line 128
Please check what is your php version . It is xamp issue. We found not issue related to our theme. Use php 7.2.-7.4 Try to install in live site
when i load the my site in incognito and on chrome i get a forbidden error (https://posh-babe.com/) what could be the issue?
